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BenQ MP721c Support Question

BenQ MP721c Support Question

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Question posted by gkristina on February 28th, 2012

Problem With Pc Connection

Hello. I have a BenQ MP721 projector that's been working fine until yesterday. The same laptop, same cables, same everything, but today the projector displays no source when connected to the pc. I've tried changing the cables, laptop, searching for source again, but still the same. Any suggestions? Best regards, Kristina

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Related BenQ MP721c Manual Pages

User Manual - Page 3

... 35 Freezing the image 35 Utilizing FAQ function 36 Shutting down the projector 36 Menu operation 37 Maintenance 46 Care of the projector 46 Lamp information 47 Table of the projector 13 Obtaining a preferred projected image size 14 Connection 17 Wireless connection (optional 17 Cable connection 17 Operation 25 Start up 25 Utilizing the password function 26...
User Manual - Page 5

Important safety instructions Your BenQ projector is designed and tested to meet the latest standards for future reference. 4. In some countries, the line voltage is recommended that you connect your projector through a power stabilizer, surge protector or uninterruptible power supply (UPS). 3. Do not block the projection lens with any objects when the projector is under operation...
User Manual - Page 9

...display 16.7 million colors • Multi-language On-Screen Display (OSD) menus • Switchable normal and Economic modes to reduce the power consumption • Built-in speaker provides mixed mono audio when an audio input is connected... selected input source contrast/brightness settings, and is normal and expected behavior. Introduction Projector features The projector integrates high-...
User Manual - Page 10

Spare lamp kit 2. Standard accessories The supplied accessories will be suitable for connection to VGA (D-sub) adaptor cable 5. Projector Soft carry case Quick start User manual guide CD Pull the tab before using the remote control User manual Remote control with the cables required for your place of the items shown below. Shipping contents The...
User Manual - Page 12

... 802.11 a, and IEEE 802.11 b/g. (The wireless module is available through BenQ retailers.) 4. When a wireless module is installed and the Wireless Connection menu is displayed, press this button to "Indicators" on page 36 for more information.) Flashes red if the projector's temperature becomes too high. 8 Introduction I. 5. Lamp indicator light (Refer to search for...
User Manual - Page 21

... the wireless module to : 1. Projector with the wireless module for input signals during a presentation. Even though the projector may not be included with separate notebooks are commercially available from BenQ retailers. Connection When connecting a signal source to the projector, be sure to the projector before making any other cables. Ensure the cables are wireless enabled.
User Manual - Page 22

... or CRT/LCD key turns the external display on/off. Locate a function key labeled CRT/LCD or a function key with a monitor symbol on the projector. 3. To connect the projector to a notebook or desktop computer (either through a VGA cable or VGA to DVI-A cable): • With a VGA cable: • With a VGA to a projector. Connect the other end to the D-SUB...
User Manual - Page 23

Connection 19 Connect the other end of the cable to the projector. The final connection path should be like that shown in "Connecting a computer" on page 17. 2. Take a suitable VGA cable (only one supplied) and connect one end of the cable to an external monitor with a VGA cable following diagram: Laptop or desktop computer VGA cable VGA cable The D-Sub output only works when an...
User Manual - Page 24

...preference to S-Video or (composite) Video. This projector also supports data (graphic) "PC" connection using video cables. See "Connecting a Component Video source device" on page 24 for how to connect the projector to a component video device. See "Connecting a composite Video source device" on page 21 for how to connect the projector to a composite Video device. It is equipped with...
User Manual - Page 25

... Component Video to VGA (D-Sub) end of the cable to the DVI output adaptor cable and connect the end socket of the Video source device. Connect the other end of to the DVI-I socket on the projector. 3. Take the (optional accessory) 1. Take a DVI cable and connect one end of the cable to the audio output socket of the computer...
User Manual - Page 26

... is not displayed after the projector is turned on and the correct video source has been selected, check that shown in the following diagram: A/V device Component Video to VGA (D-Sub) adaptor cable Audio cables DVI cables • The projector is only capable of playing mixed mono audio, even if a stereo audio input is connected. The final connection path should...
User Manual - Page 27

See "Connecting Video source devices" on page 20 for details. • If the selected video image is not displayed after the projector is turned on the projector. 3. Connect the other end to the Audio socket of the projector. Take the (optional accessory) S-Video cable and connect one end of the cable to the audio output socket of the computer, and the...
User Manual - Page 28

... details. • If the selected video image is not displayed after the projector is turned on and the correct video source has been selected, check that the Video source device is connected. Also check that shown in the following diagram: A/V device Audio cables Video cable • The projector is only capable of playing mixed mono audio, even if...
User Manual - Page 29

... the center of the connected equipment. If it is still hot from previous activity, it could become deformed due to disable this function. See "Mute (off tone, you are prompted for approximately 90 seconds before energizing the lamp. 4. The projector will continue displaying until an input source signal is not XGA. The searching message will...
User Manual - Page 31

... -screen menu. 6. Seek help from the local BenQ service center to User's manual Entering the password recall procedure Press and hold Right4on the projector for 3 seconds. Changing the password 1. Open the on-screen menu and go on the projector. Enter the old password. Press Up 5 to try again. Password Keep this manual, and you...
User Manual - Page 32

... (graphic) "PC" presentations using mostly static images are not perpendicular to fine tune the horizontal angle. Adjusting the projected image Adjusting the projection angle The projector is on page...there is multiple equipment connected to the projector, you can manually press SOURCE repeatedly until your eyes. 2. The brightness level of the projected image will display at the lower right ...
User Manual - Page 54

... The fans are not working. For more detailed information, please refer to the projector. 11. Do not turn the power on the projector. 13. Connect the lamp connector to "...projector or on the projector for further help. The internal temperature is warning you of the following possible problems: 1. Press and hold the Exit 5 button on the remote control to reset the lamp hour to display...
User Manual - Page 55

... • R: Red light • G: Green light Light Status & Description Power Temp Lamp Power events O O O The projector has just been connected to cool for assistance. 1. G - O - The projector needs 90 seconds to re-start - The projector has shutdown automatically. If you try to cool down as it was abnormally shut down without the normal cooling down . The...
User Manual - Page 56

R G R O R RR R RG R RO The projector has shutdown automatically. G R G G RO O R R O R G O R O - G R - G G 52 Maintenance If you try to re-start G R R the projector, it will shutdown again. R R - Please contact your dealer for assistance. Light Status & Description Power Temp Lamp Thermal events - R - -
User Manual - Page 58

Specifications Projector specifications All specifications are subject to 23.5 mm 200W lamp Electrical ...176;C ~ 40°C at sea level 10% ~ 90% (without notice. General Product name Model name Digital Projector MP721/MP721c Optical Resolution Display system Lens F/Number Lamp 1024 x 768 XGA 1-CHIP DMD F=2.6 to 2.77, f= 20.4 to change without condensation) • 0-1499 m at 0°...

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