Service Manual
Page 8
... to servicing. CLASS 1 LASER PRODUCT The Phaser 3450 Laser Printer is certified to comply with dangerous voltages and currents. Use care when servicing with power: Dangerous voltages may exist at several points in place and all warning labels remain in place. Disconnect power before removing the power supply shield or replacing components. Safety Interlocks Make sure all posted warning labels. Warning Labels Read and obey all covers and the printer's front panel...
... to servicing. CLASS 1 LASER PRODUCT The Phaser 3450 Laser Printer is certified to comply with dangerous voltages and currents. Use care when servicing with power: Dangerous voltages may exist at several points in place and all warning labels remain in place. Disconnect power before removing the power supply shield or replacing components. Safety Interlocks Make sure all posted warning labels. Warning Labels Read and obey all covers and the printer's front panel...
Service Manual
Page 49
...code. Fault History Code Printer Error Message 41 Insufficient Memory 44 Output Tray Is Full 5A Laser Failure 53 Replace Print Cartridge 55 Invalid Print Cartridge 56 Fuser Failure/Open Fuser Error 57 Fuser Failure/Low Heat Error 58 Fuser Failure/Over Heat Error Jam History Code Jam Error Message 01 Jam At Tray 1, 2, or 3 02 Jam At Top 03 Jam At Exit 04 Jam At Duplex 05 Jam At Tray/Remove Tray 2 3-2 Phaser 3450 Laser Printer Service Manual Some procedures require running service diagnostic test functions to "Print-Quality Troubleshooting" on the front panel...
...code. Fault History Code Printer Error Message 41 Insufficient Memory 44 Output Tray Is Full 5A Laser Failure 53 Replace Print Cartridge 55 Invalid Print Cartridge 56 Fuser Failure/Open Fuser Error 57 Fuser Failure/Low Heat Error 58 Fuser Failure/Over Heat Error Jam History Code Jam Error Message 01 Jam At Tray 1, 2, or 3 02 Jam At Top 03 Jam At Exit 04 Jam At Duplex 05 Jam At Tray/Remove Tray 2 3-2 Phaser 3450 Laser Printer Service Manual Some procedures require running service diagnostic test functions to "Print-Quality Troubleshooting" on the front panel...
Service Manual
Page 51
... as instructed in the test prints. 5. Print normal customer prints and service test prints. 4. Make note of paper, dust or loose toner. 6. Switch OFF printer power. 2. Inspect the printer interior and remove any mechanical or electrical abnormalities present. 6. Use Diagnostics to isolate problems with the Main Board. 3-4 Phaser 3450 Laser Printer Service Manual Check for damaged wires, loose connections, toner leakage, and damaged or obviously worn parts. 11. Make note of the Problem: 1. Verify the AC input power supply is within proper specifications...
... as instructed in the test prints. 5. Print normal customer prints and service test prints. 4. Make note of paper, dust or loose toner. 6. Switch OFF printer power. 2. Inspect the printer interior and remove any mechanical or electrical abnormalities present. 6. Use Diagnostics to isolate problems with the Main Board. 3-4 Phaser 3450 Laser Printer Service Manual Check for damaged wires, loose connections, toner leakage, and damaged or obviously worn parts. 11. Make note of the Problem: 1. Verify the AC input power supply is within proper specifications...
Service Manual
Page 58
... output bin and verify that message changes to "Tray 3 With Paper". Output Bin Not Full Error Messages and Codes 3-11 Paper size: Letter With tray down on duplex jam gate, actuate the sensor, and confirm that message changes to "Tray 1 Out Paper With Paper". Sensor Exit Sensor Output Full Sensor Compares selected media size with size actually loaded. Function Function Function Description Display Sensor Paper Size Sensor Tray 1 NP Sensor Tray 2 NP Sensor Tray 3 NP Sensor Duplex Sensor Cover Open Sensor Reg. Duplex Sensor Off With cover open and print cartridge...
... output bin and verify that message changes to "Tray 3 With Paper". Output Bin Not Full Error Messages and Codes 3-11 Paper size: Letter With tray down on duplex jam gate, actuate the sensor, and confirm that message changes to "Tray 1 Out Paper With Paper". Sensor Exit Sensor Output Full Sensor Compares selected media size with size actually loaded. Function Function Function Description Display Sensor Paper Size Sensor Tray 1 NP Sensor Tray 2 NP Sensor Tray 3 NP Sensor Duplex Sensor Cover Open Sensor Reg. Duplex Sensor Off With cover open and print cartridge...
Service Manual
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Troubleshooting Reference Applicable Parts Pickup unit Tray 1, 2, or 3 Solenoid Regi Clutch or Feed Clutch Feed Sensor Wiring and Plug/Jack Map References "Print Engine Interconnect Diagram" on page 10-2 Troubleshooting Procedure Steps Actions and Questions Yes No 1 Using the embedded diagnostics, check Go to Step 3. operation of the tray solenoids. Does the feed sensor operate correctly? tray for Clean rollers with water or replace if damaged. 3-16 Phaser 3450 Laser Printer Service Manual slightly dampened with...
Troubleshooting Reference Applicable Parts Pickup unit Tray 1, 2, or 3 Solenoid Regi Clutch or Feed Clutch Feed Sensor Wiring and Plug/Jack Map References "Print Engine Interconnect Diagram" on page 10-2 Troubleshooting Procedure Steps Actions and Questions Yes No 1 Using the embedded diagnostics, check Go to Step 3. operation of the tray solenoids. Does the feed sensor operate correctly? tray for Clean rollers with water or replace if damaged. 3-16 Phaser 3450 Laser Printer Service Manual slightly dampened with...
Service Manual
Page 73
... 5. Replace Tray 1 Assembly. Repair or replace Tray 1 Actuator. Check that they move freely without binding. See "Media and Tray Specifications" on page 1-14, for correct media types, sizes and weights. 6. Go to Step 4. Paper Mis-feed from Tray 1 (MPT) Troubleshooting References Applicable Parts Tray 1 Actuator Tray 1 Assembly Procedure Wiring and Plug/Jack Map References Step 1 Action and Questions a. Replace Tray 1 Solenoid. Replace damaged parts. 4-6 Phaser 3450 Laser Printer Service Manual Media Jams and the Paper Path Media-based Problems 1. Are parts missing...
... 5. Replace Tray 1 Assembly. Repair or replace Tray 1 Actuator. Check that they move freely without binding. See "Media and Tray Specifications" on page 1-14, for correct media types, sizes and weights. 6. Go to Step 4. Paper Mis-feed from Tray 1 (MPT) Troubleshooting References Applicable Parts Tray 1 Actuator Tray 1 Assembly Procedure Wiring and Plug/Jack Map References Step 1 Action and Questions a. Replace Tray 1 Solenoid. Replace damaged parts. 4-6 Phaser 3450 Laser Printer Service Manual Media Jams and the Paper Path Media-based Problems 1. Are parts missing...
Service Manual
Page 84
... spots on black image or black spots on white Black spots Light or dark horizontal image bands Image ghost Black spots and image ghost Black spots on back Front Panel Test Print A test print is available to aid in determining the quality of output from a fresh, unopened ream (whenever possible), to assist in troubleshooting problems. Each area of the test print is used for image-quality analysis. Use supported paper from the printer and to check the image quality of prints. Discard...
... spots on black image or black spots on white Black spots Light or dark horizontal image bands Image ghost Black spots and image ghost Black spots on back Front Panel Test Print A test print is available to aid in determining the quality of output from a fresh, unopened ream (whenever possible), to assist in troubleshooting problems. Each area of the test print is used for image-quality analysis. Use supported paper from the printer and to check the image quality of prints. Discard...
Service Manual
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...; Laser Assembly Light Prints: All areas of various image or printing defects that Toner Density menu is not ■ Incorrect high-voltage displayed on front panel. Remove output. the Print Cartridge. ■ Replace in the Phaser 3450 Laser Printer. Panel is not set to Economode or ■ Low toner that may be observed in the following table provides examples or descriptions of the print are light ■ Media (paper) ■ Verify paper meets printer ■ Verify Remote Control specifications.
...; Laser Assembly Light Prints: All areas of various image or printing defects that Toner Density menu is not ■ Incorrect high-voltage displayed on front panel. Remove output. the Print Cartridge. ■ Replace in the Phaser 3450 Laser Printer. Panel is not set to Economode or ■ Low toner that may be observed in the following table provides examples or descriptions of the print are light ■ Media (paper) ■ Verify paper meets printer ■ Verify Remote Control specifications.
Service Manual
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... ■ Fuser assembly marks of toner on the ■ Paper transports printed side of white spots. NOTE: Refer to "Defects Associated with irregular contamination of the page. ■ Transfer Roller Solution ■ Replace the Print Cartridge. Character Defects: ■ Loose/defective ■ Inspect cable connections; verify Garbled print, missing, interface cables; cable that cables meet specified repeating or scrambled not within specification. printer components. ■ Print Cartridge ■ Transfer Roller ■ Replace paper. ■ Check printer...
... ■ Fuser assembly marks of toner on the ■ Paper transports printed side of white spots. NOTE: Refer to "Defects Associated with irregular contamination of the page. ■ Transfer Roller Solution ■ Replace the Print Cartridge. Character Defects: ■ Loose/defective ■ Inspect cable connections; verify Garbled print, missing, interface cables; cable that cables meet specified repeating or scrambled not within specification. printer components. ■ Print Cartridge ■ Transfer Roller ■ Replace paper. ■ Check printer...
Service Manual
Page 176
...Printing Media Sizes, 1-13 Duplex Roller Drive Assembly, 8-45 Duplex Unit, 2-13 E Electrical Specifications, 1-12 Engine Power-Up Sequence ???, 4-4 Environmental Specifications, 1-13 Error Messages and Codes Summary Table, 3-13 Exit Drive, 9-17 Exit Jam (Jam 2), 4-11 F Fault History, 3-2 Frame 1, 9-12 Frame 2, 9-15 Front (Inner) Cover, 8-12 Front Panel Assembly, 8-15 Front Panel Continually Displays "No Paper in Tray x", 4-3 Front Panel Continually Displays "Output Tray Full", 4-4 Front Panel LED is on, Front Panel Display is Blank, 4-3 Front Panel Test Prints, 5-3 Front Panel Troubleshooting...
...Printing Media Sizes, 1-13 Duplex Roller Drive Assembly, 8-45 Duplex Unit, 2-13 E Electrical Specifications, 1-12 Engine Power-Up Sequence ???, 4-4 Environmental Specifications, 1-13 Error Messages and Codes Summary Table, 3-13 Exit Drive, 9-17 Exit Jam (Jam 2), 4-11 F Fault History, 3-2 Frame 1, 9-12 Frame 2, 9-15 Front (Inner) Cover, 8-12 Front Panel Assembly, 8-15 Front Panel Continually Displays "No Paper in Tray x", 4-3 Front Panel Continually Displays "Output Tray Full", 4-4 Front Panel LED is on, Front Panel Display is Blank, 4-3 Front Panel Test Prints, 5-3 Front Panel Troubleshooting...
Reference Guide
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...3 Error and Warning Messages 3 Menu Map 3 Print Icon 4 Information Pages 4 Printer Drivers 4 Available Printer Drivers 4 Printer Driver Features 5 Remote Control Panel 5 Installing the Remote Control Panel 6 Changing Settings with your printer, see the Setup Guide that shipped with the Remote Control Panel 6 Managing Your Printer 6 Printer's IP Address 6 CentreWare Internet Services (IS 7 Status Monitor 7 Printer Settings 7 Tray Settings 7 Changing Front Panel Language Display 8 Fonts 8 Resident PostScript Fonts 8 Resident PCL6 Fonts 8 Phaser™ 3450 Laser Printer i
...3 Error and Warning Messages 3 Menu Map 3 Print Icon 4 Information Pages 4 Printer Drivers 4 Available Printer Drivers 4 Printer Driver Features 5 Remote Control Panel 5 Installing the Remote Control Panel 6 Changing Settings with your printer, see the Setup Guide that shipped with the Remote Control Panel 6 Managing Your Printer 6 Printer's IP Address 6 CentreWare Internet Services (IS 7 Status Monitor 7 Printer Settings 7 Tray Settings 7 Changing Front Panel Language Display 8 Fonts 8 Resident PostScript Fonts 8 Resident PCL6 Fonts 8 Phaser™ 3450 Laser Printer i
Reference Guide
Page 4
... Size at the Front Panel 10 Factors Affecting Printer Performance 11 Adjusting Printing Options 11 Setting Printing Options 11 Using the Manual Feed Mode 13 2-Sided Printing 15 Automatic 2-Sided Printing 15 Manual 2-Sided Printing 16 Transparencies 17 Guidelines 17 Printing Transparencies from Tray 1 (MPT 17 Printing Transparencies from Trays 2 or 3 18 Envelopes 19 Guidelines 19 Preparing to Print 19 Printing Envelopes 20 Labels 21 Guidelines 21 Printing Labels 21 Custom Size Paper 22 Loading Custom Size Paper in Tray 1 (MPT 22 Advanced Options 23 Printing Multiple Pages...
... Size at the Front Panel 10 Factors Affecting Printer Performance 11 Adjusting Printing Options 11 Setting Printing Options 11 Using the Manual Feed Mode 13 2-Sided Printing 15 Automatic 2-Sided Printing 15 Manual 2-Sided Printing 16 Transparencies 17 Guidelines 17 Printing Transparencies from Tray 1 (MPT 17 Printing Transparencies from Trays 2 or 3 18 Envelopes 19 Guidelines 19 Preparing to Print 19 Printing Envelopes 20 Labels 21 Guidelines 21 Printing Labels 21 Custom Size Paper 22 Loading Custom Size Paper in Tray 1 (MPT 22 Advanced Options 23 Printing Multiple Pages...
Reference Guide
Page 5
... Supplies and Recycling 27 Supplies 27 Configuration Page 27 Recycling 27 Connections and Networks Choosing a Connection 28 Network Connection 28 Direct Connection 28 Standalone (Cable or DSL) Network Connection 28 Setting an IP Address 28 Automatically Setting the Printer's IP Address 29 Manually Setting the Printer's IP Address 29 USB Connection 29 Windows 98 and Me 29 Parallel Connection 30 Installing the Printer Driver 30 Windows 98 or Later and Windows 2000 or Later 30 Macintosh, Novell, and UNIX 30 Troubleshooting Print Quality Problems 31 Cleaning...
... Supplies and Recycling 27 Supplies 27 Configuration Page 27 Recycling 27 Connections and Networks Choosing a Connection 28 Network Connection 28 Direct Connection 28 Standalone (Cable or DSL) Network Connection 28 Setting an IP Address 28 Automatically Setting the Printer's IP Address 29 Manually Setting the Printer's IP Address 29 USB Connection 29 Windows 98 and Me 29 Parallel Connection 30 Installing the Printer Driver 30 Windows 98 or Later and Windows 2000 or Later 30 Macintosh, Novell, and UNIX 30 Troubleshooting Print Quality Problems 31 Cleaning...
Reference Guide
Page 14
... sequence the printer uses to select trays containing the correct paper type and size for printer problems. ■ Monitor printer and supply status. ■ Link to software updates and Technical Support. For detailed information about CentreWare IS software, click HELP on the printer. Phaser™ 3450 Laser Printer 7 Printer Settings Tray Settings Tray Sequence You can : ■ Access remote diagnostics and troubleshooting information for a print job. Status Monitor Status Monitor, installed with your printer's IP address) to communicate directly with an embedded web server on...
... sequence the printer uses to select trays containing the correct paper type and size for printer problems. ■ Monitor printer and supply status. ■ Link to software updates and Technical Support. For detailed information about CentreWare IS software, click HELP on the printer. Phaser™ 3450 Laser Printer 7 Printer Settings Tray Settings Tray Sequence You can : ■ Access remote diagnostics and troubleshooting information for a print job. Status Monitor Status Monitor, installed with your printer's IP address) to communicate directly with an embedded web server on...
Reference Guide
Page 18
.... 3. Adjusting Printing Options Setting Printing Options Many printing options are affected by several factors including: ■ Printer memory ■ Connection type (network or USB) ■ Network operating system ■ Printer configuration ■ File size and type of graphics ■ Computer speed Note Additional printer memory (RAM) may improve overall printer functions, but will not increase the pages per minute), the media used, download time, and printer processing time. Click Start, select Settings, then click Printers. 2. See the "PCL Printer Driver Options for Windows...
.... 3. Adjusting Printing Options Setting Printing Options Many printing options are affected by several factors including: ■ Printer memory ■ Connection type (network or USB) ■ Network operating system ■ Printer configuration ■ File size and type of graphics ■ Computer speed Note Additional printer memory (RAM) may improve overall printer functions, but will not increase the pages per minute), the media used, download time, and printer processing time. Click Start, select Settings, then click Printers. 2. See the "PCL Printer Driver Options for Windows...
Reference Guide
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... Long Edge Printing 2-sided Jobs To print on both sides of the sheet in "Supported Papers" on page 1-9. ■ Use paper with a weight range between 75-90 g/m2 (20-24 lb.) Binding Preferences Use the printer driver to select Portrait or Landscape orientation for automatic 2-sided printing in a supported driver: Windows 2000, Windows XP, and Windows Server 2003 PostScript driver: 1. 2-Sided Printing 2-Sided Printing Automatic 2-Sided Printing Guidelines ■ Printer must be a 3450D or 3450DN configuration to perform automatic 2-sided printing. ■ Use only letter, legal...
... Long Edge Printing 2-sided Jobs To print on both sides of the sheet in "Supported Papers" on page 1-9. ■ Use paper with a weight range between 75-90 g/m2 (20-24 lb.) Binding Preferences Use the printer driver to select Portrait or Landscape orientation for automatic 2-sided printing in a supported driver: Windows 2000, Windows XP, and Windows Server 2003 PostScript driver: 1. 2-Sided Printing 2-Sided Printing Automatic 2-Sided Printing Guidelines ■ Printer must be a 3450D or 3450DN configuration to perform automatic 2-sided printing. ■ Use only letter, legal...
Reference Guide
Page 35
..., your printer can have the address 192.168.1.4. Connect to the hub with one cable, then connect the printer to any port on a large network, contact your network administrator for automatically setting the printer's IP address. See "Setting an IP Address." Standalone (Cable or DSL) Network Connection For details on the 3450DN configuration. Another device can have unique IP addresses. Connect the computer to the hub with the second cable. To print using the USB cable provided...
..., your printer can have the address 192.168.1.4. Connect to the hub with one cable, then connect the printer to any port on a large network, contact your network administrator for automatically setting the printer's IP address. See "Setting an IP Address." Standalone (Cable or DSL) Network Connection For details on the 3450DN configuration. Another device can have unique IP addresses. Connect the computer to the hub with the second cable. To print using the USB cable provided...
Reference Guide
Page 36
... Add Printer Wizard to Ready. 9. Phaser™ 3450 Laser Printer 29 Manually Setting the Printer's IP Address 1. Select IP Address, then enter each of the four groups of numbers in your printer's IP Address, pressing the OK button after each group. 6. Press the Back button four (4) times to return to install the printer driver from the Software and Documentation CD-ROM. This cable is included with your connection. Windows 98 and Me Connect the USB cable...
... Add Printer Wizard to Ready. 9. Phaser™ 3450 Laser Printer 29 Manually Setting the Printer's IP Address 1. Select IP Address, then enter each of the four groups of numbers in your printer's IP Address, pressing the OK button after each group. 6. Press the Back button four (4) times to return to install the printer driver from the Software and Documentation CD-ROM. This cable is included with your connection. Windows 98 and Me Connect the USB cable...
Reference Guide
Page 41
... repackaging kit from www.xerox.com/ office/3450supplies. infoSMART Knowledge Base provides solutions for repackaging the printer are unable to product and supplies information, download printer drivers, view documents, and access support information: To access the troubleshooting knowledge base used by Xerox Customer Support. Resource To link to repackage the printer, contact your printer. Web Links Xerox provides many resources to www.xerox.com/ office/infoSMART. Instructions for printer issues such as error codes, print quality, media jams, software installation, networking, and...
... repackaging kit from www.xerox.com/ office/3450supplies. infoSMART Knowledge Base provides solutions for repackaging the printer are unable to product and supplies information, download printer drivers, view documents, and access support information: To access the troubleshooting knowledge base used by Xerox Customer Support. Resource To link to repackage the printer, contact your printer. Web Links Xerox provides many resources to www.xerox.com/ office/infoSMART. Instructions for printer issues such as error codes, print quality, media jams, software installation, networking, and...
Reference Guide
Page 57
... booklets, 25 cover pages, 26 custom size paper from Tray 1 (MPT), 22 envelopes, 20 labels, 21 manual 2-sided, 16 manual feed mode, 13 mirror images, 25 negative images, 25 options, 13 posters, 25 safety guidelines, 37 several pages on a single sheet of paper, 23 supported papers, 9 transparencies, 17 printing options, 12 individual jobs, 11 PCL6 print driver, 12 PostScript driver, 13 setting, 11 Windows, 11 print-quality problems, 31 product symbols, 38 R recycling, 27 reduce/enlarge, 24 registering your printer, 8 remote control panel, 5 changing settings, 6 installing, 6 resources, 34...
... booklets, 25 cover pages, 26 custom size paper from Tray 1 (MPT), 22 envelopes, 20 labels, 21 manual 2-sided, 16 manual feed mode, 13 mirror images, 25 negative images, 25 options, 13 posters, 25 safety guidelines, 37 several pages on a single sheet of paper, 23 supported papers, 9 transparencies, 17 printing options, 12 individual jobs, 11 PCL6 print driver, 12 PostScript driver, 13 setting, 11 Windows, 11 print-quality problems, 31 product symbols, 38 R recycling, 27 reduce/enlarge, 24 registering your printer, 8 remote control panel, 5 changing settings, 6 installing, 6 resources, 34...