User Guide
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... maintenance of your fingerprint reader 171 Fingerprint reader limitations 173 TOSHIBA eco Utility 174 TOSHIBA Service Station 175 TOSHIBA PC Health Monitor 175 Chapter 6: If Something Goes Wrong 177 Problems that are easy to fix 177 Problems when you turn on the computer............178 The Windows® operating system is not working 180 Using Startup options...
... maintenance of your fingerprint reader 171 Fingerprint reader limitations 173 TOSHIBA eco Utility 174 TOSHIBA Service Station 175 TOSHIBA PC Health Monitor 175 Chapter 6: If Something Goes Wrong 177 Problems that are easy to fix 177 Problems when you turn on the computer............178 The Windows® operating system is not working 180 Using Startup options...
User Guide
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... Resolving ExpressCard® problems 191 Printer problems 193 Modem problems 194 Wireless networking problems 195 DVD operating problems 196 Develop good computing habits 198 Data and system configuration backup in the Windows® operating system 199 If you need further assistance 203 Before you contact Toshiba 203 Contacting Toshiba 204 Other Toshiba Internet Web sites 205 Toshiba's worldwide offices 205...
... Resolving ExpressCard® problems 191 Printer problems 193 Modem problems 194 Wireless networking problems 195 DVD operating problems 196 Develop good computing habits 198 Data and system configuration backup in the Windows® operating system 199 If you need further assistance 203 Before you contact Toshiba 203 Contacting Toshiba 204 Other Toshiba Internet Web sites 205 Toshiba's worldwide offices 205...
User Guide
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.... 2 Click the Diagnostic Tool tab. (Sample Image) TOSHIBA PC Diagnostic Tool window 3 Select the devices that you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility: 1 Click Start, All Programs, TOSHIBA, Utilities, and then PC Diagnostic Tool, or click the PC Diagnostic Tool icon in...
.... 2 Click the Diagnostic Tool tab. (Sample Image) TOSHIBA PC Diagnostic Tool window 3 Select the devices that you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility: 1 Click Start, All Programs, TOSHIBA, Utilities, and then PC Diagnostic Tool, or click the PC Diagnostic Tool icon in...
User Guide
Page 171
...your fingerprint reader Failure to follow these guidelines and/or procedures might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke the reader with your system supports power-on and the... fingerprint utility verifies the fingerprint of the Windows® operating system is a common cause of reader failures, especially during dry seasons such as winter. ❖ Clean the reader with a ...
...your fingerprint reader Failure to follow these guidelines and/or procedures might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke the reader with your system supports power-on and the... fingerprint utility verifies the fingerprint of the Windows® operating system is a common cause of reader failures, especially during dry seasons such as winter. ❖ Clean the reader with a ...
User Guide
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...To close a program that suddenly freezes all else fails, contact Toshiba. If all operations, chances are the program has stopped responding. It covers the problems you are easy to fix Your program stops responding. Problems that are most likely to identify and solve. This chapter aims... to help from your computer are relatively easy to encounter. The Windows® Task Manager window appears. 177 Chapter 6 ...
...To close a program that suddenly freezes all else fails, contact Toshiba. If all operations, chances are the program has stopped responding. It covers the problems you are easy to fix Your program stops responding. Problems that are most likely to identify and solve. This chapter aims... to help from your computer are relatively easy to encounter. The Windows® Task Manager window appears. 177 Chapter 6 ...
User Guide
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...the computer on, insert the battery, and then leave the computer running on the computer 179 The computer displays the WARNING RESUME FAILURE/Windows Error Recovery - Windows did not shut down . Data stored in the computer's memory has been lost . Your computer can happen if the computer was ...on again. Once the battery has been trickle-charged, it is running low see "Charging batteries" on again. If Something Goes Wrong Problems when you are running for several hours. This can be defective. The error condition will be interrupted, and the AC power light will...
...the computer on, insert the battery, and then leave the computer running on the computer 179 The computer displays the WARNING RESUME FAILURE/Windows Error Recovery - Windows did not shut down . Data stored in the computer's memory has been lost . Your computer can happen if the computer was ...on again. Once the battery has been trickle-charged, it is running low see "Charging batteries" on again. If Something Goes Wrong Problems when you are running for several hours. This can be defective. The error condition will be interrupted, and the AC power light will...
User Guide
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...Once you can easily detect if the operating system is not working If the trickle-charging does not prove effective, visit the Toshiba Web site at pcsupport.toshiba.com and see the Support Bulletin Step-Charging the computer's battery (click the Ask Iris® link and search for the...Windows® operating system is not working correctly. The voltage level must match the input specifications of the AC adaptor must match exactly. If the battery light is blinking when the computer is on the AC adaptor (for each device. If the computer starts normally, there may not be a problem...
...Once you can easily detect if the operating system is not working If the trickle-charging does not prove effective, visit the Toshiba Web site at pcsupport.toshiba.com and see the Support Bulletin Step-Charging the computer's battery (click the Ask Iris® link and search for the...Windows® operating system is not working correctly. The voltage level must match the input specifications of the AC adaptor must match exactly. If the battery light is blinking when the computer is on the AC adaptor (for each device. If the computer starts normally, there may not be a problem...
User Guide
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... normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you highlight each option using the arrow keys, Windows® displays information about each option at the bottom after Description. To open the Startup menu: ... ❖ Disable Driver Signature Enforcement ❖ Start Windows® Normally When you change your system's configuration or verify the startup procedure to fix the problem. The Windows® Advanced Boot Options menu displays these problems, use the options in some way such as installing...
... normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you highlight each option using the arrow keys, Windows® displays information about each option at the bottom after Description. To open the Startup menu: ... ❖ Disable Driver Signature Enforcement ❖ Start Windows® Normally When you change your system's configuration or verify the startup procedure to fix the problem. The Windows® Advanced Boot Options menu displays these problems, use the options in some way such as installing...
User Guide
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...day (when everyone else is surfing, your browser to Toshiba support at pcsupport.toshiba.com. The Help and Support window appears. 2 Then do one of Safe mode. My browser cannot find a site I typed in troubleshooting the problem. Make sure you bookmarked yesterday may not be available today... the on-screen instructions. ❖ Click one or both of the sites you in . The Windows® operating system can help and follow the on-screen instructions. Internet problems My Internet connection is very slow, try later. They include: network speed, network conditions, time ...
...day (when everyone else is surfing, your browser to Toshiba support at pcsupport.toshiba.com. The Help and Support window appears. 2 Then do one of Safe mode. My browser cannot find a site I typed in troubleshooting the problem. Make sure you bookmarked yesterday may not be available today... the on-screen instructions. ❖ Click one or both of the sites you in . The Windows® operating system can help and follow the on-screen instructions. Internet problems My Internet connection is very slow, try later. They include: network speed, network conditions, time ...
User Guide
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...provides options for advanced users who understand configuration parameters and the ramifications of changing them. If Something Goes Wrong Fixing a problem with Device Manager 183 Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of device, the drivers installed, and the... to another. Checking device properties Device Manager provides a way to view the properties of tabs. Device Manager is causing a problem. They may include: ❖ The General tab, which provides an array of a device. The tabs that make one device to...
...provides options for advanced users who understand configuration parameters and the ramifications of changing them. If Something Goes Wrong Fixing a problem with Device Manager 183 Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of device, the drivers installed, and the... to another. Checking device properties Device Manager provides a way to view the properties of tabs. Device Manager is causing a problem. They may include: ❖ The General tab, which provides an array of a device. The tabs that make one device to...
User Guide
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..., then clicking Personalize. You can change the display settings by the computer's internal display. A message displays saying that there is a problem with your display settings and that is supported by clicking a blank area of the desktop with your desktop background, under Colors, Sounds,...-click in screen. To change the settings for each of these components individually. This opens the Personalization window. The screen does not look correct. If Something Goes Wrong Display problems 187 If you are using an external monitor: ❖ Check that the monitor is turned on the...
..., then clicking Personalize. You can change the display settings by the computer's internal display. A message displays saying that there is a problem with your display settings and that is supported by clicking a blank area of the desktop with your desktop background, under Colors, Sounds,...-click in screen. To change the settings for each of these components individually. This opens the Personalization window. The screen does not look correct. If Something Goes Wrong Display problems 187 If you are using an external monitor: ❖ Check that the monitor is turned on the...
User Guide
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... the ExpressCard® causes the system to confirm the uninstall. 7 In the Device Manager window, click the Action menu and select Scan for example: Disk drives, Network adapters, Other, etc. 192 If Something Goes Wrong ExpressCard® problems 2 Double-click the appropriate ExpressCard, which contains information about your ExpressCard configuration and status.
... the ExpressCard® causes the system to confirm the uninstall. 7 In the Device Manager window, click the Action menu and select Scan for example: Disk drives, Network adapters, Other, etc. 192 If Something Goes Wrong ExpressCard® problems 2 Double-click the appropriate ExpressCard, which contains information about your ExpressCard configuration and status.
User Guide
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...or if you should confer with the terminology, please see "Hot Keys/TOSHIBA Cards" on the same network, verify that it matches the SSID assigned to the ...users. If, for networking problems, specifically wireless (Wi-Fi®) networking. Carefully note any error messages - If Something Goes Wrong Wireless networking problems Wireless networking problems 195 NOTE This section provides ...and concepts used assume a basic understanding of networks, and may be for more information see Windows® Help and Support or contact your computer technician. ❖ If your computer is ...
...or if you should confer with the terminology, please see "Hot Keys/TOSHIBA Cards" on the same network, verify that it matches the SSID assigned to the ...users. If, for networking problems, specifically wireless (Wi-Fi®) networking. Carefully note any error messages - If Something Goes Wrong Wireless networking problems Wireless networking problems 195 NOTE This section provides ...and concepts used assume a basic understanding of networks, and may be for more information see Windows® Help and Support or contact your computer technician. ❖ If your computer is ...
User Guide
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...broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your connection problem disappears, the problem lies in the Wi-Fi® part of 169.254.xxx.xxx assigned by Windows®. 1 Click Start to open the Start menu. 2 Type Cmd in the Search ...the access point vendor's Web site for recent firmware upgrades. The Windows® operating system wireless management utility does not work. Problems with its own management utility. If it does, the utility may be disabling the Windows® operating system wireless management utility, in particular, are using ...
...broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your connection problem disappears, the problem lies in the Wi-Fi® part of 169.254.xxx.xxx assigned by Windows®. 1 Click Start to open the Start menu. 2 Type Cmd in the Search ...the access point vendor's Web site for recent firmware upgrades. The Windows® operating system wireless management utility does not work. Problems with its own management utility. If it does, the utility may be disabling the Windows® operating system wireless management utility, in particular, are using ...
User Guide
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... and their operation. To disable the screen saver: 1 Right-click on top of the window. 3 Select None from the Screen saver drop-down lists. 4 Click Save changes. If Something Goes Wrong DVD operating problems 197 3 Use the DVD player software that your computer recognizes your optical disc drive by ...the list. 6 See "Checking device properties" on page 183for instructions on using Device Manager to view the optical disc drive properties. 7 Check the Toshiba Web site for when to turn off the display, select Never in the lower-right corner of any movie or title you are watching. The...
... and their operation. To disable the screen saver: 1 Right-click on top of the window. 3 Select None from the Screen saver drop-down lists. 4 Click Save changes. If Something Goes Wrong DVD operating problems 197 3 Use the DVD player software that your computer recognizes your optical disc drive by ...the list. 6 See "Checking device properties" on page 183for instructions on using Device Manager to view the optical disc drive properties. 7 Check the Toshiba Web site for when to turn off the display, select Never in the lower-right corner of any movie or title you are watching. The...
User Guide
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... automatic backup, but you should not rely solely on page 97 for instructions. Save your work frequently. Here are some ways you to solve problems will save time. If something goes wrong that come with the computer. Your ability to reformat your internal storage drive and start again, reloading... storage drive. Read the user's guides. 198 If Something Goes Wrong Develop good computing habits Develop good computing habits Save your work ! Use Windows® to back up the information stored on a daily basis. You can follow every time you to an optical disc, or external hard disk....
... automatic backup, but you should not rely solely on page 97 for instructions. Save your work frequently. Here are some ways you to solve problems will save time. If something goes wrong that come with the computer. Your ability to reformat your internal storage drive and start again, reloading... storage drive. Read the user's guides. 198 If Something Goes Wrong Develop good computing habits Develop good computing habits Save your work ! Use Windows® to back up the information stored on a daily basis. You can follow every time you to an optical disc, or external hard disk....
User Guide
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...leaves behind unwanted files and settings. Follow these features to the state it with restore points The System Restore feature of the Windows® operating system quickly creates restore points - 'snapshots' of these steps to the installation. Saving system configuration with the...you can easily select a previously established Control Point to 'turn back the clock,' restoring the Windows® operating system to protect yourself from loss. If you experience problems after installing some easy-to-use features for later recall. documents and other important files. It...
...leaves behind unwanted files and settings. Follow these features to the state it with restore points The System Restore feature of the Windows® operating system quickly creates restore points - 'snapshots' of these steps to the installation. Saving system configuration with the...you can easily select a previously established Control Point to 'turn back the clock,' restoring the Windows® operating system to protect yourself from loss. If you experience problems after installing some easy-to-use features for later recall. documents and other important files. It...
User Guide
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...also widely available. 200 If Something Goes Wrong Develop good computing habits Then, at a later time, you did not create. Fortunately, the Windows® operating system offers a convenient way to optical disc drives, or hard drives. To do this: 1 Click Start, All Programs, ... and then click Next. Since problems with the Windows® operating system The most valuable component of your computer system may have been created automatically by the Windows® operating system. Most of the optical disc drives built into recent Toshiba portable computer models can make the...
...also widely available. 200 If Something Goes Wrong Develop good computing habits Then, at a later time, you did not create. Fortunately, the Windows® operating system offers a convenient way to optical disc drives, or hard drives. To do this: 1 Click Start, All Programs, ... and then click Next. Since problems with the Windows® operating system The most valuable component of your computer system may have been created automatically by the Windows® operating system. Most of the optical disc drives built into recent Toshiba portable computer models can make the...
User Guide
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... item, repeat these steps, starting at step 1 if any of hardware or software. 4 Restart the Windows® operating system. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are identified with the ( ) icon... and verify that the installation utility left behind. ❖ Do one charging mode. Lower the limit in the TOSHIBA Sleep and Charge Utility, if your computer. 202 If Something Goes Wrong Develop good computing habits ❖ Restart the Windows® operating system.
... item, repeat these steps, starting at step 1 if any of hardware or software. 4 Restart the Windows® operating system. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are identified with the ( ) icon... and verify that the installation utility left behind. ❖ Do one charging mode. Lower the limit in the TOSHIBA Sleep and Charge Utility, if your computer. 202 If Something Goes Wrong Develop good computing habits ❖ Restart the Windows® operating system.
User Guide
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... current on your computer and/or program. Your dealer is hardware-related, Toshiba offers a variety of your Windows® operating system and all other product information, be sure to help and suspect that the problem is your computer, visit pcsupport.toshiba.com. For the detailed specifications for your best source for your model, and...
... current on your computer and/or program. Your dealer is hardware-related, Toshiba offers a variety of your Windows® operating system and all other product information, be sure to help and suspect that the problem is your computer, visit pcsupport.toshiba.com. For the detailed specifications for your best source for your model, and...