User Guide
Page 35
... 199 Keyboard problems 201 AccuPoint II problems 201 Display problems 202 Disk drive problems 205 Problems with the DVD-ROM or multi-function drive 207 Sound system problems 208 PC Card problems 209 Printer problems 211 Modem problems 212 Internet Problems 213 DVD operating problems 214 Develop good computing habits 216 If you need further assistance 217 Before you call 218 Contacting Toshiba...
... 199 Keyboard problems 201 AccuPoint II problems 201 Display problems 202 Disk drive problems 205 Problems with the DVD-ROM or multi-function drive 207 Sound system problems 208 PC Card problems 209 Printer problems 211 Modem problems 212 Internet Problems 213 DVD operating problems 214 Develop good computing habits 216 If you need further assistance 217 Before you call 218 Contacting Toshiba...
User Guide
Page 201
...the cursor control mode light or Fn and F11 simultaneously to the keyboard itself. Refer to the software documentation and check that the program does not assign different meanings to any of the keyboard problems already listed may be on , press Fn and F10 simultaneously to ...software you press the keys on . The keyboard you type, strange things happen or nothing happens, the problem may be defective or incompatible with the computer. 201 If Something Goes Wrong Resolving a hardware conflict For more keyboard error messages. Keyboard problems If, when you connected may have plugged ...
...the cursor control mode light or Fn and F11 simultaneously to the keyboard itself. Refer to the software documentation and check that the program does not assign different meanings to any of the keyboard problems already listed may be on , press Fn and F10 simultaneously to ...software you press the keys on . The keyboard you type, strange things happen or nothing happens, the problem may be defective or incompatible with the computer. 201 If Something Goes Wrong Resolving a hardware conflict For more keyboard error messages. Keyboard problems If, when you connected may have plugged ...
User Guide
Page 257
... folder information 151 disposal information 27 disposing of used batteries 127 DMA (Direct Memory Access) 196 double-click 58 DVD player general problems 214 DVD-ROM/Multifunction drive opening 91 troubleshooting 207 E environment computer-friendly 42 ergonomics 43, 45 error messages device driver conflict 194 general... 162 Fn key emulation 132 Fn-esse 161 assigning keys 162, 163 change/remove key assignments 165 drag-and-drop 163 keyboard 162 starting 162 using keyboard or pointing device 164 viewing key assignments 165 folders displaying information 151 H hardware conflicts 194 resolving 196
... folder information 151 disposal information 27 disposing of used batteries 127 DMA (Direct Memory Access) 196 double-click 58 DVD player general problems 214 DVD-ROM/Multifunction drive opening 91 troubleshooting 207 E environment computer-friendly 42 ergonomics 43, 45 error messages device driver conflict 194 general... 162 Fn key emulation 132 Fn-esse 161 assigning keys 162, 163 change/remove key assignments 165 drag-and-drop 163 keyboard 162 starting 162 using keyboard or pointing device 164 viewing key assignments 165 folders displaying information 151 H hardware conflicts 194 resolving 196
User Guide
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... brightness 226 display modes 226 display output settings 135 Hibernation mode 225 instant password 185 keyboard overlays 227 password security 222 power usage mode 223 Standby mode 224 volume mute 222 ... found 194 slow connection 193 URL address not found 193 IRQ (Interrupt Request) 195 K keyboard caps lock key 75 character keys 75 connecting to Advanced Port Replicator 132 connecting USB-compatible ...-esse 162 function keys 76 hot keys 227 not working 191 numeric overlay 78 troubleshooting 201 keyboard, full-size 75 L LCD panel closing 70 screen saver 121 turn off automatically 121 lighting...
... brightness 226 display modes 226 display output settings 135 Hibernation mode 225 instant password 185 keyboard overlays 227 password security 222 power usage mode 223 Standby mode 224 volume mute 222 ... found 194 slow connection 193 URL address not found 193 IRQ (Interrupt Request) 195 K keyboard caps lock key 75 character keys 75 connecting to Advanced Port Replicator 132 connecting USB-compatible ...-esse 162 function keys 76 hot keys 227 not working 191 numeric overlay 78 troubleshooting 201 keyboard, full-size 75 L LCD panel closing 70 screen saver 121 turn off automatically 121 lighting...
User Guide
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...problem solving AC power 199 accessing disk drives 191 battery charge doesn't last 200 battery not charging 200 can't insert diskette in drive 206 can't read a diskette 207 changing display properties 204 checking device properties 197 computer hangs when PC Card inserted 210 computer will not power up 190 contacting Toshiba... 194, 195, 196 high-pitched noise 208 illegal operation 190 Internet bookmarked site not found 194 Internet connection is slow 193 keyboard not responding 191 missing files/trouble accessing a disk 205 modem not receiving or transmitting 213 no sound 208 non-system disk ...
...problem solving AC power 199 accessing disk drives 191 battery charge doesn't last 200 battery not charging 200 can't insert diskette in drive 206 can't read a diskette 207 changing display properties 204 checking device properties 197 computer hangs when PC Card inserted 210 computer will not power up 190 contacting Toshiba... 194, 195, 196 high-pitched noise 208 illegal operation 190 Internet bookmarked site not found 194 Internet connection is slow 193 keyboard not responding 191 missing files/trouble accessing a disk 205 modem not receiving or transmitting 213 no sound 208 non-system disk ...
User Guide
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...Index Toshiba Accessories information 40, 41 TOSHIBA Button Controls 170 TOSHIBA Console 168 Toshiba Hardware Setup 174 TOSHIBA Mobile Extension 166 traveling tips 128 troubleshooting AccuPoint II 201, 202 DVD player general problems 214 DVD-ROM/Multifunction drive 207 external keyboard 201 keyboard 201 AccuPoint II problems 201... 157 W Web content interface 147 Web sites 218 Web sites,Toshiba 219 Windows Explorer 80 Windows Media Player 93 Windows Start menu 79 Windows XP Help and Support 194 problem solving 192 special features 145 wireless features Bluetooth 156 wireless interoperability ...
...Index Toshiba Accessories information 40, 41 TOSHIBA Button Controls 170 TOSHIBA Console 168 Toshiba Hardware Setup 174 TOSHIBA Mobile Extension 166 traveling tips 128 troubleshooting AccuPoint II 201, 202 DVD player general problems 214 DVD-ROM/Multifunction drive 207 external keyboard 201 keyboard 201 AccuPoint II problems 201... 157 W Web content interface 147 Web sites 218 Web sites,Toshiba 219 Windows Explorer 80 Windows Media Player 93 Windows Start menu 79 Windows XP Help and Support 194 problem solving 192 special features 145 wireless features Bluetooth 156 wireless interoperability ...
Maintenance Manual
Page 4
... divided into the following : q Handling the LCD module q Board layout q Pin assignments q Keyboard scan/character codes q Key layout q Wiring diagrams q BIOS Rewrite Procedures q Reliability iv PORTEGE M100 Maintenance Manual (960 -452) Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations...
... divided into the following : q Handling the LCD module q Board layout q Pin assignments q Keyboard scan/character codes q Key layout q Wiring diagrams q BIOS Rewrite Procedures q Reliability iv PORTEGE M100 Maintenance Manual (960 -452) Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations...
Maintenance Manual
Page 47
...test, perform the CD-RW/DVDROM Drive Troubleshooting Procedures in Section 2.7. 5. If an error is detected on the keyboard test, perform the Keyboard Troubleshooting Procedures in Section 2.10. 8. If an error is detected on the Wireless LAN test, perform the Wireless... test, perform the Sound Troubleshooting Procedures in Section 2.13. 11. PORTEGE M100 Maintenance Manual (960-452) 2-5 2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures If the diagnostics program cannot detect an error, the problem may be executed several times to confirm which diagnostic test detected an ...
...test, perform the CD-RW/DVDROM Drive Troubleshooting Procedures in Section 2.7. 5. If an error is detected on the keyboard test, perform the Keyboard Troubleshooting Procedures in Section 2.10. 8. If an error is detected on the Wireless LAN test, perform the Wireless... test, perform the Sound Troubleshooting Procedures in Section 2.13. 11. PORTEGE M100 Maintenance Manual (960-452) 2-5 2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures If the diagnostics program cannot detect an error, the problem may be executed several times to confirm which diagnostic test detected an ...
Maintenance Manual
Page 80
...Check 5. Check 4 The PAD switch board or PAD switch cable may be disconnected or damaged. If the problem still exists, perform Check 5. Check 1 Make sure the keyboard cable is firmly connected to Check 4. If the PAD switch malfunctions, start with Check 3. Replace it with...damaged. If the keyboard malfunctions, start with Check 1. 2. Check 2 The keyboard or its cable may be damaged. If there is still an error, go to the system board. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-38 PORTEGE M100 Maintenance Manual (960...
...Check 5. Check 4 The PAD switch board or PAD switch cable may be disconnected or damaged. If the problem still exists, perform Check 5. Check 1 Make sure the keyboard cable is firmly connected to Check 4. If the PAD switch malfunctions, start with Check 3. Replace it with...damaged. If the keyboard malfunctions, start with Check 1. 2. Check 2 The keyboard or its cable may be damaged. If there is still an error, go to the system board. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-38 PORTEGE M100 Maintenance Manual (960...
Maintenance Manual
Page 120
The USB TEST Module (ZD0003P01) and USB Cable (ZD0003P02) must be a problem with the USB port. Check the wraparound connection and repeat the test. The scan codes, character codes, and key top names are displayed in the .... • The display reverses when you want to the subtest you click the right button or left button PORTEGE M100 Maintenance Manual (960-452) 3-13 Move the highlight bar to execute and press Enter. KEYBOARD TEST IN PROGRESS 302000 Scan code = Character code = Keytop = Ins Lock Caps Lock Num Lock Scroll Lock Alt...
The USB TEST Module (ZD0003P01) and USB Cable (ZD0003P02) must be a problem with the USB port. Check the wraparound connection and repeat the test. The scan codes, character codes, and key top names are displayed in the .... • The display reverses when you want to the subtest you click the right button or left button PORTEGE M100 Maintenance Manual (960-452) 3-13 Move the highlight bar to execute and press Enter. KEYBOARD TEST IN PROGRESS 302000 Scan code = Character code = Keytop = Ins Lock Caps Lock Num Lock Scroll Lock Alt...
User Manual
Page 77
...Restart from the factory. Follow the instructions shown on the on -screen instructions. Satellite M100 3-11 Press Ctrl+Alt+Del to restart the computer, there are three ways this can...hard disk drive for five seconds. The Window Recovery Environment can be displayed. If you your keyboard commands. Use the arrow keys to repair the system in the power management buttons ( ) ... computer. 2. Click Start then click the arrow button ( ) in the event of a problem. Getting Started Restarting the computer Certain conditions require that an error occurs between ten and fifteen ...
...Restart from the factory. Follow the instructions shown on the on -screen instructions. Satellite M100 3-11 Press Ctrl+Alt+Del to restart the computer, there are three ways this can...hard disk drive for five seconds. The Window Recovery Environment can be displayed. If you your keyboard commands. Use the arrow keys to repair the system in the power management buttons ( ) ... computer. 2. Click Start then click the arrow button ( ) in the event of a problem. Getting Started Restarting the computer Certain conditions require that an error occurs between ten and fifteen ...
User Manual
Page 150
...connectors on the memory module or on the connectors may cause memory access problems. 12. Push the module down so it with screws. 1 1 M2XA F8 F8 M2XA F6 2 F6 8-12 Removing shield cover Satellite M100 Seat the shield cover and secure it lies flat. Debris on the ...computer. Latches on either side will click into the computer's connectors at about a 45 degree angle and press the module carefully to secure the module. 13. Optional Devices 1 1 3 F8 M2XA M2XA F8 2 3 F6 3 F6 Removing keyboard...
...connectors on the memory module or on the connectors may cause memory access problems. 12. Push the module down so it with screws. 1 1 M2XA F8 F8 M2XA F6 2 F6 8-12 Removing shield cover Satellite M100 Seat the shield cover and secure it lies flat. Debris on the ...computer. Latches on either side will click into the computer's connectors at about a 45 degree angle and press the module carefully to secure the module. 13. Optional Devices 1 1 3 F8 M2XA M2XA F8 2 3 F6 3 F6 Removing keyboard...
User Manual
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... Debris on the computer. Do not try to remove a memory module with screws. 7. Replace the keyboard cover and battery. 8-14 Satellite M100 Remove the battery, keyboard cover, keyboard, and loosen the shield cover screws which is off . 4. Slide your fingernail or a thin object... under the cover and lift it out. Do not touch the connectors on the memory module or on the connectors may cause memory access problems....
... Debris on the computer. Do not try to remove a memory module with screws. 7. Replace the keyboard cover and battery. 8-14 Satellite M100 Remove the battery, keyboard cover, keyboard, and loosen the shield cover screws which is off . 4. Slide your fingernail or a thin object... under the cover and lift it out. Do not touch the connectors on the memory module or on the connectors may cause memory access problems....
User Manual
Page 160
... observations and keep them to your dealer. 9-2 Satellite M100 Check that all cables. Loose cables can describe them in the software and operating system documentation. Are they high pitched or low? Record your dealer. Analyzing the problem Sometimes the system gives clues that the optical disc drive.... ■ What appears on or blink? This will help you turn the computer off. Does it is not operating properly: keyboard, disk drives, hard disk drive, printer, display. Write down what you see. ■ Do you hear any other external device you identify...
... observations and keep them to your dealer. 9-2 Satellite M100 Check that all cables. Loose cables can describe them in the software and operating system documentation. Are they high pitched or low? Record your dealer. Analyzing the problem Sometimes the system gives clues that the optical disc drive.... ■ What appears on or blink? This will help you turn the computer off. Does it is not operating properly: keyboard, disk drives, hard disk drive, printer, display. Write down what you see. ■ Do you hear any other external device you identify...
User Manual
Page 161
... system documentation. If you cannot find a software problem, check your computer's hardware or attached peripherals. Next, check any error messages in the following areas: ■ System start-up ■ Self test ■ Power ■ Battery ■ Keyboard ■ LCD panel ■ Hard disk drive...DVD Super Multi drive with double layer disc recording support ■ Disk drive ■ Real Time Clock ■ Fingerprint Sensor Satellite M100 9-3 First run through the items in the preliminary checklist above. If you are using a software package, check the software documentation. ...
... system documentation. If you cannot find a software problem, check your computer's hardware or attached peripherals. Next, check any error messages in the following areas: ■ System start-up ■ Self test ■ Power ■ Battery ■ Keyboard ■ LCD panel ■ Hard disk drive...DVD Super Multi drive with double layer disc recording support ■ Disk drive ■ Real Time Clock ■ Fingerprint Sensor Satellite M100 9-3 First run through the items in the preliminary checklist above. If you are using a software package, check the software documentation. ...
User Manual
Page 164
...20 minutes, let the battery continue to make sure the (Battery indicator does outlet is supplying power. mode. Keyboard Keyboard problems can be caused by your dealer. Problem Procedure Battery doesn't power The battery may be discharged. Battery doesn't charge If the battery is completely discharged... settings in alcohol. Connect the AC the computer. Consider using a power saving expected. power cord to Chapter 5, The Keyboard. 9-6 Satellite M100 If the indicator still does not glow, the battery may be at the end of its operating life. Replace it doesn...
...20 minutes, let the battery continue to make sure the (Battery indicator does outlet is supplying power. mode. Keyboard Keyboard problems can be caused by your dealer. Problem Procedure Battery doesn't power The battery may be discharged. Battery doesn't charge If the battery is completely discharged... settings in alcohol. Connect the AC the computer. Consider using a power saving expected. power cord to Chapter 5, The Keyboard. 9-6 Satellite M100 If the indicator still does not glow, the battery may be at the end of its operating life. Replace it doesn...
User Manual
Page 165
...is not selected. Refer to change the display priority and ensure it is garbled. Contact your dealer if the problems continue. Satellite M100 9-7 There may be a problem with your operating system documentation. LCD panel Procedure Check that the numeric keypad overlay is causing the difficulty. See ...is not set for an external monitor. Make sure the software you are using is not remapping the keyboard. Hard disk drive Problem Computer does not boot from hard drive. Check if you have one registered. Output to clear instant security . Troubleshooting...
...is not selected. Refer to change the display priority and ensure it is garbled. Contact your dealer if the problems continue. Satellite M100 9-7 There may be a problem with your operating system documentation. LCD panel Procedure Check that the numeric keypad overlay is causing the difficulty. See ...is not set for an external monitor. Make sure the software you are using is not remapping the keyboard. Hard disk drive Problem Computer does not boot from hard drive. Check if you have one registered. Output to clear instant security . Troubleshooting...
User Manual
Page 169
... click OK. Press hotkeys Fn + F5 to Chapter 5, The Keyboard. The mouse might be dirty. If problems persist, contact your dealer. Try adjusting the contrast and brightness controls on checking the drivers. If problems persist, contact your USB device's documentation. Refer to change the ...display. Click the Pointer Options tab. 3. Satellite M100 9-11 Set the speed as the display device the next time it is correct for instructions on cleaning. Problem USB device does not work Procedure Check for information on the external monitor....
... click OK. Press hotkeys Fn + F5 to Chapter 5, The Keyboard. The mouse might be dirty. If problems persist, contact your dealer. Try adjusting the contrast and brightness controls on checking the drivers. If problems persist, contact your USB device's documentation. Refer to change the ...display. Click the Pointer Options tab. 3. Satellite M100 9-11 Set the speed as the display device the next time it is correct for instructions on cleaning. Problem USB device does not work Procedure Check for information on the external monitor....
User Manual
Page 173
...securely closed. Refer to Chapter 4, Operating Basics. Troubleshooting Problem Procedure Cannot write correctly If you are observing the following precautions: ■ Use only media recommended by TOSHIBA. ■ Do not use the mouse or keyboard during writing. Check whether the disc is no obstruction...cards during writing. ■ Use only the software supplied with the computer for details on cleaning. Satellite M100 9-15 If problems persist, contact your dealer. Problem You cannot access a disc in the drawer could block laser light from reading the disc. A foreign ...
...securely closed. Refer to Chapter 4, Operating Basics. Troubleshooting Problem Procedure Cannot write correctly If you are observing the following precautions: ■ Use only media recommended by TOSHIBA. ■ Do not use the mouse or keyboard during writing. Check whether the disc is no obstruction...cards during writing. ■ Use only the software supplied with the computer for details on cleaning. Satellite M100 9-15 If problems persist, contact your dealer. Problem You cannot access a disc in the drawer could block laser light from reading the disc. A foreign ...
User Manual
Page 175
...writing, make sure you can access this disk, the disk drive original disk (not the disk drive) is problem. You cannot access the Try another disk. Satellite M100 9-17 Make sure the hardware not configuration matches your software's needs. Disk drive For information on the DVD...or hardware configuration may be correctly, but others do causing a problem. Check the type of disc you are observing the following precautions: ■ Use only media recommended by TOSHIBA. ■ Do not use the mouse or keyboard during writing. ■ Use only the software supplied with the...
...writing, make sure you can access this disk, the disk drive original disk (not the disk drive) is problem. You cannot access the Try another disk. Satellite M100 9-17 Make sure the hardware not configuration matches your software's needs. Disk drive For information on the DVD...or hardware configuration may be correctly, but others do causing a problem. Check the type of disc you are observing the following precautions: ■ Use only media recommended by TOSHIBA. ■ Do not use the mouse or keyboard during writing. ■ Use only the software supplied with the...