User Guide
Page 2
..., Inc. SSH and Secure Shell are registered trademarks of Sun Microsystems, Inc. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE, OR USE OF THIS DOCUMENTATION. Symantec Corporation 20330 Stevens Creek Blvd...and product names may be trademarks of Linus Torvalds. Java is a registered trademark of their respective owners. Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale, SpeedSend, and LiveUpdate are respectfully acknowledged. in the United States and other countries. No ...
..., Inc. SSH and Secure Shell are registered trademarks of Sun Microsystems, Inc. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE, OR USE OF THIS DOCUMENTATION. Symantec Corporation 20330 Stevens Creek Blvd...and product names may be trademarks of Linus Torvalds. Java is a registered trademark of their respective owners. Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale, SpeedSend, and LiveUpdate are respectfully acknowledged. in the United States and other countries. No ...
User Guide
Page 4
.../ent/enterprise.html Select your product documentation. For example, the Technical Support group works with Product Engineering and Symantec Security Response to recreate the problem. The Technical Support group also authors content for those customers that are using....product that you have satisfied the system requirements that is necessary to provide alerting services and virus definition updates. Technical Support Symantec Technical Support maintains support centers globally. Support is to respond to answer your region or language under Global Support. Technical Support...
.../ent/enterprise.html Select your product documentation. For example, the Technical Support group works with Product Engineering and Symantec Security Response to recreate the problem. The Technical Support group also authors content for those customers that are using....product that you have satisfied the system requirements that is necessary to provide alerting services and virus definition updates. Technical Support Symantec Technical Support maintains support centers globally. Support is to respond to answer your region or language under Global Support. Technical Support...
User Guide
Page 6
... integrity and availability of your business risks proactively. ■ Advice about Symantec's technical support options ■ Nontechnical presales questions ■ Issues that are available include the following: Symantec Early Warning Solutions These solutions provide early warning of technical training, security education, security certification, and awareness communication programs. To access more information about Enterprise services...
... integrity and availability of your business risks proactively. ■ Advice about Symantec's technical support options ■ Nontechnical presales questions ■ Issues that are available include the following: Symantec Early Warning Solutions These solutions provide early warning of technical training, security education, security certification, and awareness communication programs. To access more information about Enterprise services...
User Guide
Page 13
... tasks 168 Using environment variables 169 Working with command queue files 169 Arranging items in the queue file 174 Adding remote connection items to a command queue file 175 Selecting file handling options for command queues 176 Selecting end of session... to run automatically 186 Securing your computer and sessions Protecting a host computer from unauthorized access 189 About authentication in pcAnywhere 190 Configuring logon security 194 Securing the host computer upon connection 195 Hiding the host name from network search results 196 Calling back remote users 197 About access ...
... tasks 168 Using environment variables 169 Working with command queue files 169 Arranging items in the queue file 174 Adding remote connection items to a command queue file 175 Selecting file handling options for command queues 176 Selecting end of session... to run automatically 186 Securing your computer and sessions Protecting a host computer from unauthorized access 189 About authentication in pcAnywhere 190 Configuring logon security 194 Securing the host computer upon connection 195 Hiding the host name from network search results 196 Calling back remote users 197 About access ...
User Guide
Page 14
... settings 214 Ways to assess host security 215 Running the Host Assessment Tool 216 Specifying the location of the host connection items 217 Analyzing scan results 217 Getting more information about scan results 218 Learning more about security features 218 Saving scan results 219 Monitoring and recording sessions Monitoring events in Symantec pcAnywhere 221 Sending logging events...
... settings 214 Ways to assess host security 215 Running the Host Assessment Tool 216 Specifying the location of the host connection items 217 Analyzing scan results 217 Getting more information about scan results 218 Learning more about security features 218 Saving scan results 219 Monitoring and recording sessions Monitoring events in Symantec pcAnywhere 221 Sending logging events...
User Guide
Page 15
Contents 15 Chapter 11 Chapter 12 Connecting across multiple platforms About Symantec pcAnywhere CrossPlatform 233 Installing Symantec pcAnywhere CrossPlatform 233 Installing pcAnywhere CrossPlatform on Windows 234 Installing pcAnywhere CrossPlatform on Linux 234 Installing pcAnywhere CrossPlatform on Mac OS X 235 Starting pcAnywhere CrossPlatform 236 Connecting to a host computer through pcAnywhere CrossPlatform 237 Securing CrossPlatform connections 237 Encrypting your CrossPlatform sessions 238 Connecting to...
Contents 15 Chapter 11 Chapter 12 Connecting across multiple platforms About Symantec pcAnywhere CrossPlatform 233 Installing Symantec pcAnywhere CrossPlatform 233 Installing pcAnywhere CrossPlatform on Windows 234 Installing pcAnywhere CrossPlatform on Linux 234 Installing pcAnywhere CrossPlatform on Mac OS X 235 Starting pcAnywhere CrossPlatform 236 Connecting to a host computer through pcAnywhere CrossPlatform 237 Securing CrossPlatform connections 237 Encrypting your CrossPlatform sessions 238 Connecting to...
User Guide
Page 16
... sessions 274 Using a serial ID to secure mobile connections 276 Specifying the host ports for mobile connections 276 Adding subnet addresses to a host search on your mobile device 277 Starting a mobile session from a custom connection item 278 Starting a mobile connection from Quick Connect 278 Navigating in the Symantec pcAnywhere Mobile session screen .......... 280 Modifying navigation...
... sessions 274 Using a serial ID to secure mobile connections 276 Specifying the host ports for mobile connections 276 Adding subnet addresses to a host search on your mobile device 277 Starting a mobile session from a custom connection item 278 Starting a mobile connection from Quick Connect 278 Navigating in the Symantec pcAnywhere Mobile session screen .......... 280 Modifying navigation...
User Guide
Page 17
... search results ......... 299 Securing the Gateway 300 Monitoring events 300 Editing port settings for pcAnywhere Gateway 302 Configuring pcAnywhere Gateway to allow incoming modem connections 302 Choosing how pcAnywhere Gateway discovers hosts 303 Adding or removing a subnet for Gateway host searches 303 Docking to a Symantec pcAnywhere Access Server 303 Ending a pcAnywhere Gateway session 304 Stopping the pcAnywhere Gateway service 304
... search results ......... 299 Securing the Gateway 300 Monitoring events 300 Editing port settings for pcAnywhere Gateway 302 Configuring pcAnywhere Gateway to allow incoming modem connections 302 Choosing how pcAnywhere Gateway discovers hosts 303 Adding or removing a subnet for Gateway host searches 303 Docking to a Symantec pcAnywhere Access Server 303 Ending a pcAnywhere Gateway session 304 Stopping the pcAnywhere Gateway service 304
User Guide
Page 19
... Introducing Symantec pcAnywhere This chapter includes the following topics: ■ About Symantec pcAnywhere ■ What's new in the following ways: It lets you quickly resolve helpdesk and server support issues or stay productive while you can use host to computers and servers. You can do with Symantec pcAnywhere ■ Where to find more information About Symantec pcAnywhere Symantec pcAnywhere provides secure, remote access...
... Introducing Symantec pcAnywhere This chapter includes the following topics: ■ About Symantec pcAnywhere ■ What's new in the following ways: It lets you quickly resolve helpdesk and server support issues or stay productive while you can use host to computers and servers. You can do with Symantec pcAnywhere ■ Where to find more information About Symantec pcAnywhere Symantec pcAnywhere provides secure, remote access...
User Guide
Page 20
...remote location Symantec pcAnywhere lets helpdesk providers and administrators troubleshoot and quickly resolve computer problems. You can open the Task Manager, run software, print files to a printer at your location or at certain days and times. Security enhancements Adds the ability to block remote users from connecting to the host at the host... by email. 20 Introducing Symantec pcAnywhere What's new in Symantec pcAnywhere Manage computers remotely Support and maintain servers Transfer files between host computers. Symantec pcAnywhere lets administrators connect to servers...
...remote location Symantec pcAnywhere lets helpdesk providers and administrators troubleshoot and quickly resolve computer problems. You can open the Task Manager, run software, print files to a printer at your location or at certain days and times. Security enhancements Adds the ability to block remote users from connecting to the host at the host... by email. 20 Introducing Symantec pcAnywhere What's new in Symantec pcAnywhere Manage computers remotely Support and maintain servers Transfer files between host computers. Symantec pcAnywhere lets administrators connect to servers...
User Guide
Page 22
... connections (for connections from restarting the host computer. How Symantec pcAnywhere works Symantec pcAnywhere uses remote control technology to let you connect to target systems. For more information, see the Symantec pcAnywhere Administrator's Guide. 22 Introducing Symantec pcAnywhere How Symantec pcAnywhere works Table 1-1 Main components of pcAnywhere (continued) Name Description Symantec Packager Lets you create custom installations of pcAnywhere that you can deploy to another...
... connections (for connections from restarting the host computer. How Symantec pcAnywhere works Symantec pcAnywhere uses remote control technology to let you connect to target systems. For more information, see the Symantec pcAnywhere Administrator's Guide. 22 Introducing Symantec pcAnywhere How Symantec pcAnywhere works Table 1-1 Main components of pcAnywhere (continued) Name Description Symantec Packager Lets you create custom installations of pcAnywhere that you can deploy to another...
User Guide
Page 25
... network through a Web browser. See "Ways to host computers that are behind a Network Address Translation (NAT) device. Introducing Symantec pcAnywhere 25 How Symantec pcAnywhere works ■ 5631 (data) ■ 5632 (status) If you are outside the firewall from installing a modem phone line behind a firewall, the remote user must have security policies that restrict users from connecting to...
... network through a Web browser. See "Ways to host computers that are behind a Network Address Translation (NAT) device. Introducing Symantec pcAnywhere 25 How Symantec pcAnywhere works ■ 5631 (data) ■ 5632 (status) If you are outside the firewall from installing a modem phone line behind a firewall, the remote user must have security policies that restrict users from connecting to...
User Guide
Page 26
...security settings, such as though you are sitting in front of it. Table 1-2 includes information about how you can also affect performance. The more data that needs to boost performance. Table 1-2 Ways to improve performance Objective Solution Improve connection speed Ensure that your data. 26 Introducing Symantec pcAnywhere How Symantec pcAnywhere works Symantec pcAnywhere... on page 295. See "About Symantec pcAnywhere Gateway" on page 206. During a remote control session, you are using the fastest type of finding and connecting to host computers that are the speed of ...
...security settings, such as though you are sitting in front of it. Table 1-2 includes information about how you can also affect performance. The more data that needs to boost performance. Table 1-2 Ways to improve performance Objective Solution Improve connection speed Ensure that your data. 26 Introducing Symantec pcAnywhere How Symantec pcAnywhere works Symantec pcAnywhere... on page 295. See "About Symantec pcAnywhere Gateway" on page 206. During a remote control session, you are using the fastest type of finding and connecting to host computers that are the speed of ...
User Guide
Page 47
...are not available in Basic View. It simplifies the process of the following topics: ■ Selecting a view mode in Symantec pcAnywhere ■ Starting a connection in Basic View ■ Viewing or editing connection settings ■ Working in Advanced View ■ ...About the Session Manager ■ Managing pcAnywhere preferences Selecting a view mode in Symantec pcAnywhere Symantec pcAnywhere lets you work in Basic View" on page 48. See "Starting a connection in one of configuring and starting...
...are not available in Basic View. It simplifies the process of the following topics: ■ Selecting a view mode in Symantec pcAnywhere ■ Starting a connection in Basic View ■ Viewing or editing connection settings ■ Working in Advanced View ■ ...About the Session Manager ■ Managing pcAnywhere preferences Selecting a view mode in Symantec pcAnywhere Symantec pcAnywhere lets you work in Basic View" on page 48. See "Starting a connection in one of configuring and starting...
User Guide
Page 53
... preferences, and select advanced security options. See "Configuring a host using advanced properties" on page 94. ■ To view or edit the properties for a remote control, file transfer, or remote management connection, in the Remotes window, right-click the item that you want to edit, and then click Properties. Navigating in Symantec pcAnywhere 53 Working in Advanced View...
... preferences, and select advanced security options. See "Configuring a host using advanced properties" on page 94. ■ To view or edit the properties for a remote control, file transfer, or remote management connection, in the Remotes window, right-click the item that you want to edit, and then click Properties. Navigating in Symantec pcAnywhere 53 Working in Advanced View...
User Guide
Page 57
Symantec pcAnywhere adds the connection item to connect. Dialing information, such as security settings, that are not available in a connection item file, which you can modify. See "Managing remote connections" on page 94. Some of the pcAnywhere host computer, Gateway, or Access Server to which you want to a host computer. What you need to know before you connect...
Symantec pcAnywhere adds the connection item to connect. Dialing information, such as security settings, that are not available in a connection item file, which you can modify. See "Managing remote connections" on page 94. Some of the pcAnywhere host computer, Gateway, or Access Server to which you want to a host computer. What you need to know before you connect...
User Guide
Page 58
... have recently connected. History Symantec pcAnywhere maintains a history of your subnet for new users. It simplifies the process of the computer to which you want to use. See "Starting a remote connection item" on page 70. See "Locating a recent host connection item " on page... configuring and starting connections. If you are preconfigured with optimized security and performance settings for modem, direct, or network connections. It is listed in the Remotes window. 58 Navigating in Symantec pcAnywhere Working in Advanced View Table 3-1 Ways to connect to another...
... have recently connected. History Symantec pcAnywhere maintains a history of your subnet for new users. It simplifies the process of the computer to which you want to use. See "Starting a remote connection item" on page 70. See "Locating a recent host connection item " on page... configuring and starting connections. If you are preconfigured with optimized security and performance settings for modem, direct, or network connections. It is listed in the Remotes window. 58 Navigating in Symantec pcAnywhere Working in Advanced View Table 3-1 Ways to connect to another...
User Guide
Page 63
...the navigation bar to gain more workspace in Symantec pcAnywhere 63 Managing pcAnywhere preferences ■ To show or hide multiple options from the task list, right-click the heading for the mode that you are running (for host and remote connections, file transfer, logging, and other functions...globally to all sessions unless you manage the default preferences for example, Remote Control), and then click Customize. 2 In the Configure Navigation Bar window, do one of the following: ■ Check the options that you want to improve performance, enhance security, or manage connections.
...the navigation bar to gain more workspace in Symantec pcAnywhere 63 Managing pcAnywhere preferences ■ To show or hide multiple options from the task list, right-click the heading for the mode that you are running (for host and remote connections, file transfer, logging, and other functions...globally to all sessions unless you manage the default preferences for example, Remote Control), and then click Customize. 2 In the Configure Navigation Bar window, do one of the following: ■ Check the options that you want to improve performance, enhance security, or manage connections.
User Guide
Page 66
...host" on page 102. 66 Navigating in Advanced View, on the left navigation bar, do not specify an extension, you can receive calls on the Connection Info tab, you must select ISDN via CAPI 2.0 . To customize European ISDN connections 1 In the Symantec pcAnywhere window, in Symantec pcAnywhere Managing pcAnywhere preferences ■ To customize modem settings for remote... See "Configuring an ISDN connection on a remote" on page 78. To improve connection speed, you can configure pcAnywhere to specific extensions. For security or economy purposes, you can restrict incoming calls...
...host" on page 102. 66 Navigating in Advanced View, on the left navigation bar, do not specify an extension, you can receive calls on the Connection Info tab, you must select ISDN via CAPI 2.0 . To customize European ISDN connections 1 In the Symantec pcAnywhere window, in Symantec pcAnywhere Managing pcAnywhere preferences ■ To customize modem settings for remote... See "Configuring an ISDN connection on a remote" on page 78. To improve connection speed, you can configure pcAnywhere to specific extensions. For security or economy purposes, you can restrict incoming calls...
User Guide
Page 70
... computer Ways to set up a host computer by modifying an existing connection item or by creating a new one. Ways to it. Locating a recent host connection item Symantec pcAnywhere automatically maintains a history of configuring your computer (the host computer) to allow another computer (the remote computer) to connect to set up a host computer Symantec pcAnywhere lets you configure new connection...
... computer Ways to set up a host computer by modifying an existing connection item or by creating a new one. Ways to it. Locating a recent host connection item Symantec pcAnywhere automatically maintains a history of configuring your computer (the host computer) to allow another computer (the remote computer) to connect to set up a host computer Symantec pcAnywhere lets you configure new connection...