User Guide
Page 4
... amount of support options that give you are enrolled in your country or language under Global Support. Technical Support Symantec Technical Support maintains support centers globally. Contacting Technical Support Customers with a current maintenance agreement may vary based on ...; A telephone and web-based support that are listed in the Platinum Support program ■ Advanced features, including Technical Account Management For information about product feature and function, installation, and configuration. Technical Support's primary role is available 24 hours a day...
... amount of support options that give you are enrolled in your country or language under Global Support. Technical Support Symantec Technical Support maintains support centers globally. Contacting Technical Support Customers with a current maintenance agreement may vary based on ...; A telephone and web-based support that are listed in the Platinum Support program ■ Advanced features, including Technical Account Management For information about product feature and function, installation, and configuration. Technical Support's primary role is available 24 hours a day...
User Guide
Page 35
... XP/2003 Server/2000/NT must have administrator rights to the limited user or guest accounts from installing or uninstalling software, changing system-wide settings, or adding, editing, or deleting user accounts. Installing Symantec pcAnywhere 35 Preparing for installation Table 2-7 Symantec pcAnywhere CrossPlatform system requirements Operating Systems Requirements Windows 98/98SE Windows Me Windows NT 4 Workstation...
... XP/2003 Server/2000/NT must have administrator rights to the limited user or guest accounts from installing or uninstalling software, changing system-wide settings, or adding, editing, or deleting user accounts. Installing Symantec pcAnywhere 35 Preparing for installation Table 2-7 Symantec pcAnywhere CrossPlatform system requirements Operating Systems Requirements Windows 98/98SE Windows Me Windows NT 4 Workstation...
User Guide
Page 57
... connect. Some of the pcAnywhere host computer, Gateway, or Access Server to which you can access your local subnet. You can modify. See "Configuring a remote connection using pcAnywhere, you must set up a caller account and provide you with these logon credentials. Dialing information, such as security settings, that might be required. Symantec pcAnywhere offers advanced configuration options...
... connect. Some of the pcAnywhere host computer, Gateway, or Access Server to which you can access your local subnet. You can modify. See "Configuring a remote connection using pcAnywhere, you must set up a caller account and provide you with these logon credentials. Dialing information, such as security settings, that might be required. Symantec pcAnywhere offers advanced configuration options...
User Guide
Page 72
...user name and password Uses pcAnywhere Authentication to verify whether a remote user has permission to connect to the host by checking a list that is maintained on a workstation or shared directory. The Connection Wizard detects the accounts that are maintained on the host computer. This includes options ... settings. 13 To start the host session, the Symantec pcAnywhere Waiting icon appears in the Windows system tray. 15 Type the name that are not available in the Connection Wizard, such as host startup options and public-key encryption. A host connection item is the least secure...
...user name and password Uses pcAnywhere Authentication to verify whether a remote user has permission to connect to the host by checking a list that is maintained on a workstation or shared directory. The Connection Wizard detects the accounts that are maintained on the host computer. This includes options ... settings. 13 To start the host session, the Symantec pcAnywhere Waiting icon appears in the Windows system tray. 15 Type the name that are not available in the Connection Wizard, such as host startup options and public-key encryption. A host connection item is the least secure...
User Guide
Page 73
...host computer Table 4-1 includes information about the host connection item. See "Knowing which level of host settings Tab Description Connection Info Lets you set up logon accounts for individuals or user groups and specify which connection device to use for host sessions " on page 190. See "About authentication in Symantec pcAnywhere.... See "Setting the host startup options" on page 189. See "Monitoring events in pcAnywhere" on page 74. See "Letting multiple remote users hold a conference" on page 221. Settings Lets you select the host startup and end of ...
...host computer Table 4-1 includes information about the host connection item. See "Knowing which level of host settings Tab Description Connection Info Lets you set up logon accounts for individuals or user groups and specify which connection device to use for host sessions " on page 190. See "About authentication in Symantec pcAnywhere.... See "Setting the host startup options" on page 189. See "Monitoring events in pcAnywhere" on page 74. See "Letting multiple remote users hold a conference" on page 221. Settings Lets you select the host startup and end of ...
User Guide
Page 80
... to a limited user or guest account from running as a service. To ensure proper functionality, pcAnywhere host sessions should be started by default. See "About authentication in pcAnywhere only if the host session is enabled by a user with limited user rights can connect to run as a service. Setting the host startup options Symantec pcAnywhere lets you take advantage of...
... to a limited user or guest account from running as a service. To ensure proper functionality, pcAnywhere host sessions should be started by default. See "About authentication in pcAnywhere only if the host session is enabled by a user with limited user rights can connect to run as a service. Setting the host startup options Symantec pcAnywhere lets you take advantage of...
User Guide
Page 109
...number of times that have a pcAnywhere host running. Ways to reattempt the connection automatically at specific time intervals if a connection fails. This provides limited remote control functionality. Symantec pcAnywhere lets you start a remote control session in the following :...pcAnywhere should wait between connection attempts. 5 Click OK. A connection might fail because the host is busy 1 In Advanced View, on your network that might be resolved by reconnecting. To automatically reconnect if the host is busy, because of other reasons that does not have set up a caller account...
...number of times that have a pcAnywhere host running. Ways to reattempt the connection automatically at specific time intervals if a connection fails. This provides limited remote control functionality. Symantec pcAnywhere lets you start a remote control session in the following :...pcAnywhere should wait between connection attempts. 5 Click OK. A connection might fail because the host is busy 1 In Advanced View, on your network that might be resolved by reconnecting. To automatically reconnect if the host is busy, because of other reasons that does not have set up a caller account...
User Guide
Page 144
... a service 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Services. 3 In the right pane, right-click the service that you want to a specific user account instead. See "Viewing dependencies for a service By default, the operating system assigns most services to determine...
... a service 1 In the Session Manager window, on the left navigation bar, under Session Manager, click Remote Management. 2 Under Remote Management, click Services. 3 In the right pane, right-click the service that you want to a specific user account instead. See "Viewing dependencies for a service By default, the operating system assigns most services to determine...
User Guide
Page 190
... protect the data stream between the host computer and the remote computer. Limit access to the host You can set inactivity limits for example, to minimize a server's exposure on a network). Symantec pcAnywhere provides administrators with a number of global security options that help protect the security of the host session. In pcAnywhere, user authentication is to select the...
... protect the data stream between the host computer and the remote computer. Limit access to the host You can set inactivity limits for example, to minimize a server's exposure on a network). Symantec pcAnywhere provides administrators with a number of global security options that help protect the security of the host session. In pcAnywhere, user authentication is to select the...
User Guide
Page 191
... choose depends on the Identification tab, type a logon name for the remote user. 6 Type a password. 7 In the Confirm password box, retype the password. 8 Click OK. 9 In the Host Properties window, click OK. Configuring a caller to use directory-server-based authentication Symantec pcAnywhere supports the following directory-server-based authentication types if these authentication mechanisms...
... choose depends on the Identification tab, type a logon name for the remote user. 6 Type a password. 7 In the Confirm password box, retype the password. 8 Click OK. 9 In the Host Properties window, click OK. Configuring a caller to use directory-server-based authentication Symantec pcAnywhere supports the following directory-server-based authentication types if these authentication mechanisms...
User Guide
Page 193
...caller account for global groups, see the Symantec pcAnywhere Administrator's Guide. For more information about configuring pcAnywhere to use Windows-based authentication 1 In the Symantec pcAnywhere window, in Advanced View, on the Identification tab, select one of two-factor authentication. Symantec pcAnywhere supports SecurID if your computer and sessions 193 Protecting a host ... network is generated by an authenticator and a user-provided PIN. Configuring a caller to use RSA SecurID authentication, the host and remote computers must both be running pcAnywhere 11.0 or later.
...caller account for global groups, see the Symantec pcAnywhere Administrator's Guide. For more information about configuring pcAnywhere to use Windows-based authentication 1 In the Symantec pcAnywhere window, in Advanced View, on the Identification tab, select one of two-factor authentication. Symantec pcAnywhere supports SecurID if your computer and sessions 193 Protecting a host ... network is generated by an authenticator and a user-provided PIN. Configuring a caller to use RSA SecurID authentication, the host and remote computers must both be running pcAnywhere 11.0 or later.
User Guide
Page 199
... limits for callers Unless the host is needed to the caller account. Other remote users are assigned to run an automated task after logging on, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item...remote users sufficient time to automatically disconnect after connect box, type the command information that a user can stay connected and by configuring the host to perform their tasks. To set limits to prevent users from denial of inactivity. rights Select the options for callers 1 In the Symantec pcAnywhere...
... limits for callers Unless the host is needed to the caller account. Other remote users are assigned to run an automated task after logging on, in Advanced View, on the left navigation bar, click Hosts. 2 In the right pane, under Hosts, right-click the connection item...remote users sufficient time to automatically disconnect after connect box, type the command information that a user can stay connected and by configuring the host to perform their tasks. To set limits to prevent users from denial of inactivity. rights Select the options for callers 1 In the Symantec pcAnywhere...
User Guide
Page 214
...a session without your caller accounts by setting a password. Your caller accounts contain authentication information and access rights for a user or group of the following : ■ To protect host connection items, click Hosts. ■ To protect remote connection items, click Remotes. 2 In the right... set for confirmation. 5 Select the actions that you are configuring a remote connection item, check Prevent connections to establish a connection and run a session. To protect a connection item 1 In the Symantec pcAnywhere window, in Advanced view, on the left navigation bar, do one...
...a session without your caller accounts by setting a password. Your caller accounts contain authentication information and access rights for a user or group of the following : ■ To protect host connection items, click Hosts. ■ To protect remote connection items, click Remotes. 2 In the right... set for confirmation. 5 Select the actions that you are configuring a remote connection item, check Prevent connections to establish a connection and run a session. To protect a connection item 1 In the Symantec pcAnywhere window, in Advanced view, on the left navigation bar, do one...
User Guide
Page 215
... risk. Securing your computer and sessions 215 Ways to assess host security To protect a caller account 1 In the Symantec pcAnywhere window, in pcAnywhere. It helps you identify areas where you are applicable only if the host computer uses pcAnywhere authentication. If the Host Ways to assess host security The Host Assessment Tool lets you check the configuration of the security...
... risk. Securing your computer and sessions 215 Ways to assess host security To protect a caller account 1 In the Symantec pcAnywhere window, in pcAnywhere. It helps you identify areas where you are applicable only if the host computer uses pcAnywhere authentication. If the Host Ways to assess host security The Host Assessment Tool lets you check the configuration of the security...
User Guide
Page 218
...pcAnywhere Tools. 2 In the right pane, under Application, double-click Host Assessment Tool. 3 In the Host Assessment Tool window, click Learn More. For example, the Host Assessment Tool checks for your environment. Learning more about whether you should limit the level of a specific setting. Green circle Signifies that a remote... be appropriate for caller accounts that the host configuration is worth considering. However, if the caller account is for yourself or another...the Symantec pcAnywhere window, in Advanced View, on ways to secure pcAnywhere, including important factors to allow more...
...pcAnywhere Tools. 2 In the right pane, under Application, double-click Host Assessment Tool. 3 In the Host Assessment Tool window, click Learn More. For example, the Host Assessment Tool checks for your environment. Learning more about whether you should limit the level of a specific setting. Green circle Signifies that a remote... be appropriate for caller accounts that the host configuration is worth considering. However, if the caller account is for yourself or another...the Symantec pcAnywhere window, in Advanced View, on ways to secure pcAnywhere, including important factors to allow more...
User Guide
Page 251
...Active Directory Services (ADS) or Novell Directory Services (NDS) to create and maintain user accounts to control access to the network. When you connect to a host computer that is configured for Windows NT authentication, it also prompts you for computer logon... Symantec pcAnywhere 11.5 or later. How the Web Remote secures the logon process The Web Remote prompts you for a domain name. When you connect to a host computer that uses a lower level of pcAnywhere, pcAnywhere detects which computer (the host or remote) uses the lower encryption level. Symantec pcAnywhere ...
...Active Directory Services (ADS) or Novell Directory Services (NDS) to create and maintain user accounts to control access to the network. When you connect to a host computer that is configured for Windows NT authentication, it also prompts you for computer logon... Symantec pcAnywhere 11.5 or later. How the Web Remote secures the logon process The Web Remote prompts you for a domain name. When you connect to a host computer that uses a lower level of pcAnywhere, pcAnywhere detects which computer (the host or remote) uses the lower encryption level. Symantec pcAnywhere ...
User Guide
Page 273
..., on the Server tab, check Connect through Gateway or Access Server. Symantec pcAnywhere Mobile can also configure a connection item to automatically connect through the Symantec pcAnywhere Gateway or Access Server. Symantec pcAnywhere Gateway facilitates the process of the following : ■ To edit an...If you for Windows NT authentication using domain accounts, you select a Gateway, the host list updates to display the host computers that is configured for computer or network logon credentials. You can discover the pcAnywhere Gateway computers that are behind a firewall, ...
..., on the Server tab, check Connect through Gateway or Access Server. Symantec pcAnywhere Mobile can also configure a connection item to automatically connect through the Symantec pcAnywhere Gateway or Access Server. Symantec pcAnywhere Gateway facilitates the process of the following : ■ To edit an...If you for Windows NT authentication using domain accounts, you select a Gateway, the host list updates to display the host computers that is configured for computer or network logon credentials. You can discover the pcAnywhere Gateway computers that are behind a firewall, ...
User Guide
Page 286
.... 2 On the main session screen, on the title bar, tap OK. You can do during a remote management session To view or change program status, on the Task Manager screen, on the host computer (for example, a support customer's computer), and the results are prompted to log on, type the user... name, password, and, if applicable, the domain name for a user account that you start a process, you view information about the...
.... 2 On the main session screen, on the title bar, tap OK. You can do during a remote management session To view or change program status, on the Task Manager screen, on the host computer (for example, a support customer's computer), and the results are prompted to log on, type the user... name, password, and, if applicable, the domain name for a user account that you start a process, you view information about the...
User Guide
Page 287
... then tap Actions > End Process. 5 To refresh the screen, tap Actions > Refresh. 6 To close the Task Manager screen, on the command bar, tap Actions > Remote Management > Task Manager. To start a process from a mobile device 1 Connect to run a command, enter the exact path and file name of the following: ■ To... the Task Manager window. 3 If you are prompted to log on, type the user name, password, and, if applicable, the domain name for a user account that is configured on the host computer. 4 On the Task Manager screen, on the Processes tab, select the process that you want to...
... then tap Actions > End Process. 5 To refresh the screen, tap Actions > Refresh. 6 To close the Task Manager screen, on the command bar, tap Actions > Remote Management > Task Manager. To start a process from a mobile device 1 Connect to run a command, enter the exact path and file name of the following: ■ To... the Task Manager window. 3 If you are prompted to log on, type the user name, password, and, if applicable, the domain name for a user account that is configured on the host computer. 4 On the Task Manager screen, on the Processes tab, select the process that you want to...
User Guide
Page 288
... XP/20003 Server/2003/NT only. Locking your computer or logging off a user from a mobile device You can remotely lock a host computer or log off 5 To run the command without warning the host user. If you choose to forcibly close programs, users will lose any open a folder or a document, enter ... can also choose to forcibly close any data that you want to a host computer. 2 On the main session screen, on , type the user name, password, and, if applicable, the domain name for a user account that are running Windows Me/98, this command starts the Windows screen saver if one ...
... XP/20003 Server/2003/NT only. Locking your computer or logging off a user from a mobile device You can remotely lock a host computer or log off 5 To run the command without warning the host user. If you choose to forcibly close programs, users will lose any open a folder or a document, enter ... can also choose to forcibly close any data that you want to a host computer. 2 On the main session screen, on , type the user name, password, and, if applicable, the domain name for a user account that are running Windows Me/98, this command starts the Windows screen saver if one ...