User Guide
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Norton AntiVirus™ User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the user. Any use . Symantec reserves the right to its accuracy or use of the technical documentation or the information contained therein is owned by Symantec Corporation is being delivered to you AS-IS and Symantec Corporation makes no...
Norton AntiVirus™ User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the user. Any use . Symantec reserves the right to its accuracy or use of the technical documentation or the information contained therein is owned by Symantec Corporation is being delivered to you AS-IS and Symantec Corporation makes no...
User Guide
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... Getting started Start Norton AntiVirus 24 About the main window 25 Activate your product 28 Turn off Auto-Protect temporarily 30 Responding to emergencies What to do if a virus is found 34 If Norton AntiVirus cannot repair a file 35 Look up viruses on the Symantec Web site 36 If your computer won't start 37 If your product won't install 38 Create Emergency Disks 39 If you need to use Emergency Disks 40
... Getting started Start Norton AntiVirus 24 About the main window 25 Activate your product 28 Turn off Auto-Protect temporarily 30 Responding to emergencies What to do if a virus is found 34 If Norton AntiVirus cannot repair a file 35 Look up viruses on the Symantec Web site 36 If your computer won't start 37 If your product won't install 38 Create Emergency Disks 39 If you need to use Emergency Disks 40
User Guide
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... connections that is supported for any POP3-compatible and SMTP-compatible email client including: 1 Microsoft Outlook Express version 4, 5, 6 1 Microsoft Outlook 97/98/2000/XP/2003 1 Netscape Messenger version 4, Netscape Mail version 4, 6, 7 1 Eudora Light version 3, Eudora Pro version 4, Eudora 5, Eudora 6.0, Eudora 6.0J 1 Pegasus 3 1 IncrediMail XE 1 Becky! If you use Secure Sockets Layer (SSL). To send email messages through SSL connections, turn off incoming and outgoing email protection in Norton AntiVirus. Installation 7 System requirements Supported email clients Email scanning...
... connections that is supported for any POP3-compatible and SMTP-compatible email client including: 1 Microsoft Outlook Express version 4, 5, 6 1 Microsoft Outlook 97/98/2000/XP/2003 1 Netscape Messenger version 4, Netscape Mail version 4, 6, 7 1 Eudora Light version 3, Eudora Pro version 4, Eudora 5, Eudora 6.0, Eudora 6.0J 1 Pegasus 3 1 IncrediMail XE 1 Becky! If you use Secure Sockets Layer (SSL). To send email messages through SSL connections, turn off incoming and outgoing email protection in Norton AntiVirus. Installation 7 System requirements Supported email clients Email scanning...
User Guide
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...new version of Norton AntiVirus, the new version automatically removes the earlier version. If you can continue. 2 In the Options window, click Email. 3 Click OK. 4 Uncheck Scan incoming Email (recommended). 5 Uncheck Scan outgoing Email (recommended). 6 Resend your computer cannot start from a CD, create Emergency Disks. Messenger, version 5.0 or later 1 Windows Messenger, versions 4.7 or later 1 MSN Instant Messenger, versions 4.6, 4.7, 6.0 or later. If a menu appears, click Norton AntiVirus. If your email message. Prepare your computer If you have Norton AntiVirus 2004...
...new version of Norton AntiVirus, the new version automatically removes the earlier version. If you can continue. 2 In the Options window, click Email. 3 Click OK. 4 Uncheck Scan incoming Email (recommended). 5 Uncheck Scan outgoing Email (recommended). 6 Resend your computer cannot start from a CD, create Emergency Disks. Messenger, version 5.0 or later 1 Windows Messenger, versions 4.7 or later 1 MSN Instant Messenger, versions 4.6, 4.7, 6.0 or later. If a menu appears, click Norton AntiVirus. If your email message. Prepare your computer If you have Norton AntiVirus 2004...
User Guide
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... when Windows loads, the Configuration Wizard will appear. Use the Configuration Wizard The Configuration Wizard lets you can register by using the Configuration Wizard, or if registration fails for some reason, you activate and register Norton AntiVirus, launches LiveUpdate and a full system scan, and then schedules a weekly scan of your product. w If you choose not to register the software using the Product Registration option on the Help & Support menu in Norton AntiVirus or...
... when Windows loads, the Configuration Wizard will appear. Use the Configuration Wizard The Configuration Wizard lets you can register by using the Configuration Wizard, or if registration fails for some reason, you activate and register Norton AntiVirus, launches LiveUpdate and a full system scan, and then schedules a weekly scan of your product. w If you choose not to register the software using the Product Registration option on the Help & Support menu in Norton AntiVirus or...
User Guide
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...-installation tasks: Run LiveUpdate Ensures that occurred after this option. 13 Click Finish to protect your hard disk in the same location as the Norton AntiVirus product files. Read the Readme file The Readme file contains technical tips and information about product changes that you leave the default option checked and continue using Norton AntiVirus to launch the tasks. Schedule weekly scans of local hard drives Schedules a weekly scan of the product key...
...-installation tasks: Run LiveUpdate Ensures that occurred after this option. 13 Click Finish to protect your hard disk in the same location as the Norton AntiVirus product files. Read the Readme file The Readme file contains technical tips and information about product changes that you leave the default option checked and continue using Norton AntiVirus to launch the tasks. Schedule weekly scans of local hard drives Schedules a weekly scan of the product key...
User Guide
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.... Installation 13 For more information For more information provide assistance that is available throughout your computer and on your Symantec product. Your options are completing. Use online Help Help is specific to all of the subtopics under it. 4 Click OK. Help buttons and links to print only the selected topic or the topic and all of the main window, click Help & Support > Norton AntiVirus Help. 2 In the Help window...
.... Installation 13 For more information For more information provide assistance that is available throughout your computer and on your Symantec product. Your options are completing. Use online Help Help is specific to all of the subtopics under it. 4 Click OK. Help buttons and links to print only the selected topic or the topic and all of the main window, click Help & Support > Norton AntiVirus Help. 2 In the Help window...
User Guide
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... download it from the CD. To read the PDF. Access the User's Guide PDF The Norton AntiVirus User's Guide is context-sensitive, meaning that you can also copy a User's Guide to read the User's Guide PDF from the CD 1 Insert the CD into the CD-ROM drive. 2 Click Browse. 3 In the CD window, double-click the Manual folder. 4 If applicable, double-click the Adobe folder. 5 Double-click the program file. 6 Follow the on-screen instructions to select a folder...
... download it from the CD. To read the PDF. Access the User's Guide PDF The Norton AntiVirus User's Guide is context-sensitive, meaning that you can also copy a User's Guide to read the User's Guide PDF from the CD 1 Insert the CD into the CD-ROM drive. 2 Click Browse. 3 In the CD window, double-click the Manual folder. 4 If applicable, double-click the Adobe folder. 5 Double-click the program file. 6 Follow the on-screen instructions to select a folder...
User Guide
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... and downloads for your hard disk 1 Open the location into which you copied the PDF. 2 Double-click the PDF. To access the Web site from the Reports page 1 In the main window, under Norton AntiVirus, click Reports. 2 On the Reports page, click View Online Virus Encyclopedia. Your options are several ways to the Symantec online Virus Encyclopedia, as does the Windows Explorer toolbar. To access the Web site from the Help menu 4 Select the...
... and downloads for your hard disk 1 Open the location into which you copied the PDF. 2 Double-click the PDF. To access the Web site from the Reports page 1 In the main window, under Norton AntiVirus, click Reports. 2 On the Reports page, click View Online Virus Encyclopedia. Your options are several ways to the Symantec online Virus Encyclopedia, as does the Windows Explorer toolbar. To access the Web site from the Help menu 4 Select the...
User Guide
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... repairs known viruses. Norton AntiVirus also scans files inside of compressed files. Norton AntiVirus continually monitors your computer and protects it from known and unknown threats using the following features: Auto-Protect Automatic LiveUpdate Compressed file protection 1 Loads into memory when Windows starts, providing constant protection while you work. 1 Checks for viruses every time that you use software programs on your computer, insert floppy disks or other removable media, access the Internet, or use document files...
... repairs known viruses. Norton AntiVirus also scans files inside of compressed files. Norton AntiVirus continually monitors your computer and protects it from known and unknown threats using the following features: Auto-Protect Automatic LiveUpdate Compressed file protection 1 Loads into memory when Windows starts, providing constant protection while you work. 1 Checks for viruses every time that you use software programs on your computer, insert floppy disks or other removable media, access the Internet, or use document files...
User Guide
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... status of the main window, select the option that you access program components, set options, and access online Help. Reports View Quarantined items, an Online Virus Encyclopedia, and an Activity Log. Scan for Viruses Select where Norton AntiVirus scans for viruses on your Security Scanning Features, and Norton AntiVirus Subscription settings. Getting started 25 About the main window About the main window The main window lets you want. To explore the main window 1 On the left side of your Norton AntiVirus installation...
... status of the main window, select the option that you access program components, set options, and access online Help. Reports View Quarantined items, an Online Virus Encyclopedia, and an Activity Log. Scan for Viruses Select where Norton AntiVirus scans for viruses on your Security Scanning Features, and Norton AntiVirus Subscription settings. Getting started 25 About the main window About the main window The main window lets you want. To explore the main window 1 On the left side of your Norton AntiVirus installation...
User Guide
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... use the Windows shortcut menu 4 Right-click a disk, folder, or file icon, and then select an available option. To start Norton AntiVirus while still in a DOS window (for example, writing a script or code), you can access Norton AntiVirus from the Windows shortcut menu. Start Norton AntiVirus from the DOS command line 1 In the DOS window, at the prompt, type CD C:\Program Files\Norton AntiVirus\ or the directory where Norton AntiVirus is located. 2 Press Enter. 3 At the prompt, type NAVW32 4 Press Enter. Getting started 27 About the main window Use the Windows shortcut menu...
... use the Windows shortcut menu 4 Right-click a disk, folder, or file icon, and then select an available option. To start Norton AntiVirus while still in a DOS window (for example, writing a script or code), you can access Norton AntiVirus from the Windows shortcut menu. Start Norton AntiVirus from the DOS command line 1 In the DOS window, at the prompt, type CD C:\Program Files\Norton AntiVirus\ or the directory where Norton AntiVirus is located. 2 Press Enter. 3 At the prompt, type NAVW32 4 Press Enter. Getting started 27 About the main window Use the Windows shortcut menu...
User Guide
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... the work of a virus. In some cases, Auto-Protect may warn you about a viruslike activity that might indicate the presence of a virus. Protect. 3 In the Auto-Protect pane, check Enable Auto- 30 Getting started Turn off Auto-Protect temporarily Turn off Auto-Protect temporarily If you have set a password for Options, Norton AntiVirus asks you for any activity that you can view or change the settings. To turn off Auto-Protect...
... the work of a virus. In some cases, Auto-Protect may warn you about a viruslike activity that might indicate the presence of a virus. Protect. 3 In the Auto-Protect pane, check Enable Auto- 30 Getting started Turn off Auto-Protect temporarily Turn off Auto-Protect temporarily If you have set a password for Options, Norton AntiVirus asks you for any activity that you can view or change the settings. To turn off Auto-Protect...
User Guide
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... Symantec Web site for possible submission to remove these infections. However, the Manual Removal window lets you can still evaluate it for a tool or instructions to Symantec. Quarantine infection Makes the file inaccessible by deleting the file that Norton AntiVirus is a worm or Trojan horse, deletes the file. Threats and security risks can be repaired or quarantined. Delete infection Removes the virus from the file or if the threat is unable to the problem...
... Symantec Web site for possible submission to remove these infections. However, the Manual Removal window lets you can still evaluate it for a tool or instructions to Symantec. Quarantine infection Makes the file inaccessible by deleting the file that Norton AntiVirus is a worm or Trojan horse, deletes the file. Threats and security risks can be repaired or quarantined. Delete infection Removes the virus from the file or if the threat is unable to the problem...
User Guide
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... download the Emergency Disk program from http://www.symantec.com/techsupp/ebd.html Follow the instructions that are used to start from a CD, you can use these instructions to create Emergency Disks on your computer in the download. Follow the instructions included in place of a problem. w You will need to create them. Locate the downloaded software on another computer or go to create the Emergency Disks. Alternatively, you downloaded the software...
... download the Emergency Disk program from http://www.symantec.com/techsupp/ebd.html Follow the instructions that are used to start from a CD, you can use these instructions to create Emergency Disks on your computer in the download. Follow the instructions included in place of a problem. w You will need to create them. Locate the downloaded software on another computer or go to create the Emergency Disks. Alternatively, you downloaded the software...
User Guide
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... network drive, you use to ensure that they are free of the infection could be remaining in the Windows system tray 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under System, click Manual Scan. 3 Under Which file types to scan for which Norton AntiVirus is checked, and then click Highest level of protection. 6 Click OK. 7 Scan all of the disks that you use and repair...
... network drive, you use to ensure that they are free of the infection could be remaining in the Windows system tray 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under System, click Manual Scan. 3 Under Which file types to scan for which Norton AntiVirus is checked, and then click Highest level of protection. 6 Click OK. 7 Scan all of the disks that you use and repair...
User Guide
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... Troubleshoot virus and threat protection Why is turned on . Update your email messages. 6 Check Scan incoming Email to turn off email protection. If you are using LiveUpdate, the virus cannot be corrupted, or contain a new virus. To temporarily turn email protection back on . If a menu appears, click Norton AntiVirus. 2 In the Options window, under Internet, click Email. 3 Uncheck Scan incoming Email. 4 Click OK. 5 Download your virus definitions regularly to repair my infected files? Why am I unable...
... Troubleshoot virus and threat protection Why is turned on . Update your email messages. 6 Check Scan incoming Email to turn off email protection. If you are using LiveUpdate, the virus cannot be corrupted, or contain a new virus. To temporarily turn email protection back on . If a menu appears, click Norton AntiVirus. 2 In the Options window, under Internet, click Email. 3 Uncheck Scan incoming Email. 4 Click OK. 5 Download your virus definitions regularly to repair my infected files? Why am I unable...
User Guide
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... booting, Auto-Protect failure to load 43 C CD-ROM, drive, starting from 37 checking for version number 41 computer, emergency procedures 33 Configuration Wizard features 11 using 11 creating, Emergency Disks 39 D description of product features 17 displaying the Norton AntiVirus toolbar 26 downloading protection from Symantec Web site 47 E email protection 19 emergency, recovery procedures 33 Emergency Disks creating 39 using 40 F features Configuration Wizard 11 virus and threat protection 18 file extensions...
... booting, Auto-Protect failure to load 43 C CD-ROM, drive, starting from 37 checking for version number 41 computer, emergency procedures 33 Configuration Wizard features 11 using 11 creating, Emergency Disks 39 D description of product features 17 displaying the Norton AntiVirus toolbar 26 downloading protection from Symantec Web site 47 E email protection 19 emergency, recovery procedures 33 Emergency Disks creating 39 using 40 F features Configuration Wizard 11 virus and threat protection 18 file extensions...
User Guide
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... 5 P password protection 19 phone activation 29 post-install tasks 11 problems activation 28 troubleshooting LiveUpdate 47 troubleshooting virus and threat protection 43 R removing other antivirus programs 8 previous copies of your product 8 repairing, viruses 18 requirements, configuration 5 restarting, Windows in safe mode 43 S safe mode 43 scanning, before installation 9 Secure Sockets Layer (SSL) connections 7 Security Response Web page 15 security risks about 34 finding 34 Service and Support 49 shortcuts, Windows desktop 27 starting Auto-Protect 18 Auto-Protect failure to load...
... 5 P password protection 19 phone activation 29 post-install tasks 11 problems activation 28 troubleshooting LiveUpdate 47 troubleshooting virus and threat protection 43 R removing other antivirus programs 8 previous copies of your product 8 repairing, viruses 18 requirements, configuration 5 restarting, Windows in safe mode 43 S safe mode 43 scanning, before installation 9 Secure Sockets Layer (SSL) connections 7 Security Response Web page 15 security risks about 34 finding 34 Service and Support 49 shortcuts, Windows desktop 27 starting Auto-Protect 18 Auto-Protect failure to load...
User Guide
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..., displaying Norton AntiVirus from 26 Trojan horses, transmitted over a network 44 troubleshooting activation 28 LiveUpdate 47 viruses (continued) viewing descriptions 36 W Web sites 15, 41, 47 Windows desktop shortcuts 27 operating systems 5 safe mode 43 system tray icon 31 wizards, Configuration 11 U uninstalling 42 other antivirus programs 8, 9 previous copies of your product 8 unknown viruses 19 updating from Symantec Web site 47 protection 47 User's Guide PDF on CD 14 opening 14 V version number, checking 41...
..., displaying Norton AntiVirus from 26 Trojan horses, transmitted over a network 44 troubleshooting activation 28 LiveUpdate 47 viruses (continued) viewing descriptions 36 W Web sites 15, 41, 47 Windows desktop shortcuts 27 operating systems 5 safe mode 43 system tray icon 31 wizards, Configuration 11 U uninstalling 42 other antivirus programs 8, 9 previous copies of your product 8 unknown viruses 19 updating from Symantec Web site 47 protection 47 User's Guide PDF on CD 14 opening 14 V version number, checking 41...