User Guide
Page 20
If a window with the message Copying Files... X Home Print Exit Although your SURFboard cable modem model number may be different than in the images in this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive. Introduction Before You Begin ...8 Select The updated driver... To install the files, insert your CD-ROM drive letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. If an Insert Disk window similar to the one below is the same. 14 SB5100 Series Cable Modem User Guide and...
If a window with the message Copying Files... X Home Print Exit Although your SURFboard cable modem model number may be different than in the images in this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive. Introduction Before You Begin ...8 Select The updated driver... To install the files, insert your CD-ROM drive letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. If an Insert Disk window similar to the one below is the same. 14 SB5100 Series Cable Modem User Guide and...
Installation Manual
Page 7
...Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update ...B-23 = Figures Figure 2-1 SURFboard cable modem data path ...2-1 Figure 2-2 Front panel LEDs and Standby button...2-2 Figure 2-3 Rear-panel connections and LEDs...2-3 Figure 3-1 Cable connections ...3-3 Figure 3-2 Ethernet - Two users with... 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Multiple users with two interfaces ...3-31 Figure 3-4 Ethernet - Multiple users ...3-31 Figure 3-3 Ethernet -
...Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update ...B-23 = Figures Figure 2-1 SURFboard cable modem data path ...2-1 Figure 2-2 Front panel LEDs and Standby button...2-2 Figure 2-3 Rear-panel connections and LEDs...2-3 Figure 3-1 Cable connections ...3-3 Figure 3-2 Ethernet - Two users with... 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Multiple users with two interfaces ...3-31 Figure 3-4 Ethernet - Multiple users ...3-31 Figure 3-3 Ethernet -
Installation Manual
Page 18
... jack on the cable modem. The LED corresponding to the failure is not acquired, the RECEIVE LED goes from flashing to off . For more information on to off . For information, check our website http://www.motorola.com/broadband. For...SURFboard Cable Modem CD-ROM is not found. Ethernet users do not need to Section 5, "Troubleshooting". The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is inserted in use. 6 Connect the computer to where the problem has occurred. The SURFboard cable modem automatically loads configuration updates...
... jack on the cable modem. The LED corresponding to the failure is not acquired, the RECEIVE LED goes from flashing to off . For more information on to off . For information, check our website http://www.motorola.com/broadband. For...SURFboard Cable Modem CD-ROM is not found. Ethernet users do not need to Section 5, "Troubleshooting". The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is inserted in use. 6 Connect the computer to where the problem has occurred. The SURFboard cable modem automatically loads configuration updates...
Installation Manual
Page 21
... a location and type the location of your CD-ROM drive: In this procedure. If the window above is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed again. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for...click Browse to manually select the NetMotCM.sys files on the CD-ROM. 9 Click Next to display the following window: 10 Select the updated driver... Installation and Operation 3-7 8 If the computer does not locate the driver, the previous window is properly inserted in the CD-ROM drive.
... a location and type the location of your CD-ROM drive: In this procedure. If the window above is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed again. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for...click Browse to manually select the NetMotCM.sys files on the CD-ROM. 9 Click Next to display the following window: 10 Select the updated driver... Installation and Operation 3-7 8 If the computer does not locate the driver, the previous window is properly inserted in the CD-ROM drive.
Installation Manual
Page 95
... times in a row. Obtain new image file. Get new copy of memory. If problem persists, contact your vendor. SURFboard Cable Modem Installation Manual Length = [length] 7(Info) 7(Info) 7(Info) 4 (Error) X501.12 Unit Update MD5 Checksum Failed. Update will complete, but value for docsDevSwOperStatus may be incorrect after CM reboots. CM was told to create UnitUpdate...
... times in a row. Obtain new image file. Get new copy of memory. If problem persists, contact your vendor. SURFboard Cable Modem Installation Manual Length = [length] 7(Info) 7(Info) 7(Info) 4 (Error) X501.12 Unit Update MD5 Checksum Failed. Update will complete, but value for docsDevSwOperStatus may be incorrect after CM reboots. CM was told to create UnitUpdate...
Installation Manual
Page 96
... current image. Update failed. CM was unable to transfer the new image from the server. Select timed out. CM was unable to transfer the new image from the server or the image is out of resources. Continue using current image. SURFboard Cable Modem Installation Manual B-24... Event Log Messages Code X501.15 Event Log Messages Unit Update: Could not write Bootrom to allocate memory 2(Alert) for Bootrom image. TFTP 4(Error) failed...
... current image. Update failed. CM was unable to transfer the new image from the server. Select timed out. CM was unable to transfer the new image from the server or the image is out of resources. Continue using current image. SURFboard Cable Modem Installation Manual B-24... Event Log Messages Code X501.15 Event Log Messages Unit Update: Could not write Bootrom to allocate memory 2(Alert) for Bootrom image. TFTP 4(Error) failed...
Installation Manual
Page 97
... problems, that file exists, that docsDevSwServer is corrupt. Continue using current image file. Attempted to update to transfer the new image from [filename] Level 4 (Error) X501.25 Unit Update - See previous messages to determine if Update completed. SURFboard Cable Modem Installation Manual error reading header from the server or the image is the correct address of...
... problems, that file exists, that docsDevSwServer is corrupt. Continue using current image file. Attempted to update to transfer the new image from [filename] Level 4 (Error) X501.25 Unit Update - See previous messages to determine if Update completed. SURFboard Cable Modem Installation Manual error reading header from the server or the image is the correct address of...
Installation Manual
Page 98
See previous log messages for more detail on reason for failure. There was a problem with the image placed into flash during Unit Update and the program was not able to restore the previous image to restore image after error. B-26 Event Log Messages Code X501.35 Event Log Messages Unit Update Failed X501.36 Failed to flash. The image in flash now likely to be corrupt and the CM may not be able to boot. SURFboard Cable Modem Installation Manual Level 4(Error) 4(Error) Cable Modem Actions Unit Update failed.
See previous log messages for more detail on reason for failure. There was a problem with the image placed into flash during Unit Update and the program was not able to restore the previous image to restore image after error. B-26 Event Log Messages Code X501.35 Event Log Messages Unit Update Failed X501.36 Failed to flash. The image in flash now likely to be corrupt and the CM may not be able to boot. SURFboard Cable Modem Installation Manual Level 4(Error) 4(Error) Cable Modem Actions Unit Update failed.