User Guide
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... Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in...Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
... Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in...Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
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... in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows ... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows ... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
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...computer following one of : • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide In most cases, the Installation Assistant automatically configures your cable modem for Multiple Users" on page 40 2 If ...3 Configure TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to "Setting Up a USB Driver" on the SURFboard Cable Modem CD-ROM....
...computer following one of : • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide In most cases, the Installation Assistant automatically configures your cable modem for Multiple Users" on page 40 2 If ...3 Configure TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to "Setting Up a USB Driver" on the SURFboard Cable Modem CD-ROM....
User Guide
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... Ethernet connector on the cable modem. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on page 22. Ethernet: Connect the provided straight-through Ethernet cable to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted...
... Ethernet connector on the cable modem. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on page 22. Ethernet: Connect the provided straight-through Ethernet cable to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted...
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For those systems, you can connect through Ethernet only. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can continue with "Configuring TCP/IP" on page 22. Perform the appropriate procedure for your CD-ROM drive before... in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in the USB cable. X Home Print Exit 11 SB5100 Series Cable Modem User Guide
For those systems, you can connect through Ethernet only. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can continue with "Configuring TCP/IP" on page 22. Perform the appropriate procedure for your CD-ROM drive before... in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20 • "Setting Up a USB Driver in the USB cable. X Home Print Exit 11 SB5100 Series Cable Modem User Guide
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... Regulatory, Safety, Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. The window at upper left is displayed..., perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. When you can continue with your computer. X Home Print Exit 15 SB5100 Series Cable Modem User Guide
... Regulatory, Safety, Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. The window at upper left is displayed..., perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. When you can continue with your computer. X Home Print Exit 15 SB5100 Series Cable Modem User Guide
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. If you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. X Home Print Exit 19 SB5100 Series Cable Modem User Guide
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. If you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. X Home Print Exit 19 SB5100 Series Cable Modem User Guide
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... is successful, the window at bottom left is correctly inserted in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is displayed. 2 Click Finish to complete the installation. Windows... Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you complete the USB connection, the... on page 23. X Home Print Exit 20 SB5100 Series Cable Modem User Guide When you finish setting up the USB driver, you can continue with "Configuring TCP...
... is successful, the window at bottom left is correctly inserted in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is displayed. 2 Click Finish to complete the installation. Windows... Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you complete the USB connection, the... on page 23. X Home Print Exit 20 SB5100 Series Cable Modem User Guide When you finish setting up the USB driver, you can continue with "Configuring TCP...
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...Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is selected. 2 Click Next. X Home Print Exit 21 SB5100 Series Cable Modem User Guide Windows automatically searches for the correct USB drivers and installs them. When you ...into the CD-ROM drive before you can continue with "Configuring TCP/IP in the USB cable. Otherwise, be different than in the images in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is displayed. 3 Click Finish to complete the installation. ...
...Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is selected. 2 Click Next. X Home Print Exit 21 SB5100 Series Cable Modem User Guide Windows automatically searches for the correct USB drivers and installs them. When you ...into the CD-ROM drive before you can continue with "Configuring TCP/IP in the USB cable. Otherwise, be different than in the images in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is displayed. 3 Click Finish to complete the installation. ...
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X Home Print Exit 22 SB5100 Series Cable Modem User Guide Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me" on page 23 • "Configuring TCP/IP in Windows 2000" on page 26 • "Configuring TCP/IP in Windows XP" on page 30 ... the cable modem, but you must be sure that your computer. You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains ...
X Home Print Exit 22 SB5100 Series Cable Modem User Guide Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me" on page 23 • "Configuring TCP/IP in Windows 2000" on page 26 • "Configuring TCP/IP in Windows XP" on page 30 ... the cable modem, but you must be sure that your computer. You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains ...
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..., continue with step 6. X Home Print Exit 23 SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be used to connect to step 10. If TCP/IP is installed, then skip to the SURFboard cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in this guide, the procedure is the same.
..., continue with step 6. X Home Print Exit 23 SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be used to connect to step 10. If TCP/IP is installed, then skip to the SURFboard cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in this guide, the procedure is the same.
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X Home Print Exit 24 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, 98, or Windows Me, continued 6 Select the adapter to be used for the SURFboard cable modem connection and then click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK.
X Home Print Exit 24 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, 98, or Windows Me, continued 6 Select the adapter to be used for the SURFboard cable modem connection and then click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK.
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...Home Print Exit 25 SB5100 Series Cable Modem User Guide The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem. 11 Click Properties. If there is displayed. 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 ...Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 ...
...Home Print Exit 25 SB5100 Series Cable Modem User Guide The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem. 11 Click Properties. If there is displayed. 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 ...Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 ...
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The Local Area Connection number Status window is displayed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 2000 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from system to system. X Home Print Exit 26 SB5100 Series Cable Modem User Guide The value of number varies from the pop-up menus. 3 Double-click the Network and Dial-up Connections icon on the Control Panel window. 4 On the Network and Dial-up Connections window, double-click Local Area Connection number.
The Local Area Connection number Status window is displayed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 2000 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from system to system. X Home Print Exit 26 SB5100 Series Cable Modem User Guide The value of number varies from the pop-up menus. 3 Double-click the Network and Dial-up Connections icon on the Control Panel window. 4 On the Network and Dial-up Connections window, double-click Local Area Connection number.
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Information similar to step 10. If Internet Protocol (TCP/IP) is not in Windows 2000, continued License 5 Click Properties. X Home Print Exit 27 SB5100 Series Cable Modem User Guide You can skip to the lower window is displayed. 6 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is displayed. Continue with step 7. The Select Network Component Type window is installed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the list, click Install.
Information similar to step 10. If Internet Protocol (TCP/IP) is not in Windows 2000, continued License 5 Click Properties. X Home Print Exit 27 SB5100 Series Cable Modem User Guide You can skip to the lower window is displayed. 6 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is displayed. Continue with step 7. The Select Network Component Type window is installed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the list, click Install.
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The Select Network Protocol window is re-displayed. X Home Print Exit 28 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the Network Protocol section on the Select Network Component Type window and click Add. The Local Area Connection number Properties window is displayed. 8 Click Internet Protocol (TCP/IP) in Windows 2000, continued License 7 Click Protocol on the Select Network Protocol window. 9 Click OK.
The Select Network Protocol window is re-displayed. X Home Print Exit 28 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the Network Protocol section on the Select Network Component Type window and click Add. The Local Area Connection number Properties window is displayed. 8 Click Internet Protocol (TCP/IP) in Windows 2000, continued License 7 Click Protocol on the Select Network Protocol window. 9 Click OK.
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... Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38. X Home Print Exit 29 SB5100 Series Cable Modem User Guide When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows 2000, continued License 10 On the Local Area Connection number...
... Properties. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38. X Home Print Exit 29 SB5100 Series Cable Modem User Guide When you complete the TCP/IP configuration, go to "Verifying the IP Address in Windows 2000, continued License 10 On the Local Area Connection number...
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... TCP/IP in Windows XP 1 On the Windows desktop, click Start to display the Start window shown at left. 2 Click Control Panel to step 5. Otherwise, skip to display the Control Panel window. X Home Print Exit 3 Click Network and Internet Connections to display the Network and Internet Connections window. 30 SB5100 Series Cable Modem User...
... TCP/IP in Windows XP 1 On the Windows desktop, click Start to display the Start window shown at left. 2 Click Control Panel to step 5. Otherwise, skip to display the Control Panel window. X Home Print Exit 3 Click Network and Internet Connections to display the Network and Internet Connections window. 30 SB5100 Series Cable Modem User...
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Skip to display the LAN or High-speed Internet connections. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 4 On the Network and Internet Connections Pick a task window, click Network Connections to step 6. X Home Print Exit 31 SB5100 Series Cable Modem User Guide
Skip to display the LAN or High-speed Internet connections. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 4 On the Network and Internet Connections Pick a task window, click Network Connections to step 6. X Home Print Exit 31 SB5100 Series Cable Modem User Guide
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X Home Print Exit 32 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 5 If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.
X Home Print Exit 32 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 5 If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.