User Guide
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... time without warranty of merchantability and fitness for a particular purpose. X Home Print Exit iv SB5100 Series Cable Modem User Guide Motorola provides this product, please ask your service provider or point-of this manual at any time. All rights reserved. MOTOROLA and the Stylized M Logo are used to provide notification of Apple Computer, Inc. Navigator is...
... time without warranty of merchantability and fitness for a particular purpose. X Home Print Exit iv SB5100 Series Cable Modem User Guide Motorola provides this product, please ask your service provider or point-of this manual at any time. All rights reserved. MOTOROLA and the Stylized M Logo are used to provide notification of Apple Computer, Inc. Navigator is...
User Guide
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... on page 40 2 If you can skip this step. 3 Configure TCP/IP and verify the IP address for your cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are...IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Otherwise, to a SURFboard cable modem, we recommend using the USB port only, go to "Setting Up a USB Driver" on the SURFboard Cable Modem CD-ROM. Ethernet users can use the Installation Assistant. You ...
... on page 40 2 If you can skip this step. 3 Configure TCP/IP and verify the IP address for your cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are...IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Otherwise, to a SURFboard cable modem, we recommend using the USB port only, go to "Setting Up a USB Driver" on the SURFboard Cable Modem CD-ROM. Ethernet users can use the Installation Assistant. You ...
User Guide
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... successfully locates the driver, skip to manually select the driver file from the CD-ROM. The message "Please wait while Windows searches for a new driver for this device" is the only box checked. 5 Click Next. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Or For the SB5120, ...select the SB5120.inf file. 7 Click Next. For the SB5100, select the NetMotCM.sys file. To load the driver successfully, you may need to click Browse ...
... successfully locates the driver, skip to manually select the driver file from the CD-ROM. The message "Please wait while Windows searches for a new driver for this device" is the only box checked. 5 Click Next. X Home Print Exit 13 SB5100 Series Cable Modem User Guide Or For the SB5120, ...select the SB5120.inf file. 7 Click Next. For the SB5100, select the NetMotCM.sys file. To load the driver successfully, you may need to click Browse ...
User Guide
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...set up your computer is configured for TCP/IP (a protocol for communication between computers). X Home Print Exit 22 SB5100 Series Cable Modem User Guide Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me" on ...38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem...
...set up your computer is configured for TCP/IP (a protocol for communication between computers). X Home Print Exit 22 SB5100 Series Cable Modem User Guide Perform one of: • "Configuring TCP/IP in Windows 95, 98, or Windows Me" on ...38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem...
Installation Manual
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SURFboard® SB5100 Series Cable Modem Installation Manual POWE RECEI SEN ONLIN C/ACTI STAND CSaUbSRlBeF5bM1oo0ad0rdem® R VE D E P VITY BY
SURFboard® SB5100 Series Cable Modem Installation Manual POWE RECEI SEN ONLIN C/ACTI STAND CSaUbSRlBeF5bM1oo0ad0rdem® R VE D E P VITY BY
Installation Manual
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... such revision or change. Microsoft Windows screen shots are registered trademarks of Adobe Systems Incorporated. Motorola, the stylized M logo, and SURFboard are registered trademarks and StormWatch and the SURFboard logo are registered trademarks of Apple Computer, Inc. UNIX is a trademark of the Open ... merchantability and fitness for a particular purpose. Macintosh, Quicktime and Quicktime logo are trademarks of any time. Motorola reserves the right to revise this manual at any kind, either implied or expressed, including, but not limited to make improvements or changes in ...
... such revision or change. Microsoft Windows screen shots are registered trademarks of Adobe Systems Incorporated. Motorola, the stylized M logo, and SURFboard are registered trademarks and StormWatch and the SURFboard logo are registered trademarks of Apple Computer, Inc. UNIX is a trademark of the Open ... merchantability and fitness for a particular purpose. Macintosh, Quicktime and Quicktime logo are trademarks of any time. Motorola reserves the right to revise this manual at any kind, either implied or expressed, including, but not limited to make improvements or changes in ...
Installation Manual
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Contents Section 1 Introduction Using This Manual...1-2 Document Conventions ...1-2 If You Need Help ...1-3 Calling for Repairs...1-3 Section 2 Overview Top and Front Panel...2-2 Rear Panel ...2-4 Section 3 Installation and Operation Before You Begin ...3-2 Installing a ... the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Contents Section 1 Introduction Using This Manual...1-2 Document Conventions ...1-2 If You Need Help ...1-3 Calling for Repairs...1-3 Section 2 Overview Top and Front Panel...2-2 Rear Panel ...2-4 Section 3 Installation and Operation Before You Begin ...3-2 Installing a ... the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Installation Manual
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... Registration Response...B-5 UCC-REQ Upstream Channel Change Request...B-5 UCC-RSP Upstream Channel Change Response ...B-6 DHCP CM Net Configuration Download and Time of Day B-6 Baseline Privacy...B-7 SURFboard Cable Modem Installation Manual
... Registration Response...B-5 UCC-REQ Upstream Channel Change Request...B-5 UCC-RSP Upstream Channel Change Response ...B-6 DHCP CM Net Configuration Download and Time of Day B-6 Baseline Privacy...B-7 SURFboard Cable Modem Installation Manual
Installation Manual
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... Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update ...B-23 = Figures Figure 2-1 SURFboard cable modem data path ...2-1 Figure 2-2 Front panel LEDs and Standby button...2-2 Figure 2-3 Rear-panel connections and LEDs...2-3 Figure 3-1 Cable connections ...3-3 Figure 3-2 Ethernet - Two users with two interfaces...3-32 Figure 4-1 ...Rear-panel connections and LEDs ...2-3 Table 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Multiple users ...3-31 Figure 3-3 Ethernet -
... Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update ...B-23 = Figures Figure 2-1 SURFboard cable modem data path ...2-1 Figure 2-2 Front panel LEDs and Standby button...2-2 Figure 2-3 Rear-panel connections and LEDs...2-3 Figure 3-1 Cable connections ...3-3 Figure 3-2 Ethernet - Two users with two interfaces...3-32 Figure 4-1 ...Rear-panel connections and LEDs ...2-3 Table 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Multiple users ...3-31 Figure 3-3 Ethernet -
Installation Manual
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... or Euro-DOCSIS 2.0, 1.1, or 1.0 compliant data network. Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for Euro-DOCSIS) using 64 QAM and 256 QAM technologies. The SURFboard cable modem provides a USB or Ethernet connection. Windows® 98, Windows® 2000...
... or Euro-DOCSIS 2.0, 1.1, or 1.0 compliant data network. Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for Euro-DOCSIS) using 64 QAM and 256 QAM technologies. The SURFboard cable modem provides a USB or Ethernet connection. Windows® 98, Windows® 2000...
Installation Manual
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... Indicates that several versions of the short forms used in and Acronyms this manual: Bold type Indicates text that you must type, or is given SURFboard Cable Modem Installation Manual when the information applies to all models; Section 4 HTML User Interface provides...user interface windows. 1-2 Introduction Using This Manual The following sections provide information and instructions to install the SURFboard cable modem. Appendix B Event Log Messages provides a description of the format and field codes of the SURFboard cable modem and identifies the front-panel LEDs and...
... Indicates that several versions of the short forms used in and Acronyms this manual: Bold type Indicates text that you must type, or is given SURFboard Cable Modem Installation Manual when the information applies to all models; Section 4 HTML User Interface provides...user interface windows. 1-2 Introduction Using This Manual The following sections provide information and instructions to install the SURFboard cable modem. Appendix B Event Log Messages provides a description of the format and field codes of the SURFboard cable modem and identifies the front-panel LEDs and...
Installation Manual
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... Repair Facility. The RSA number must be prominently displayed on a call 956-541-0600 to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Inside the U.S.A.: 1-888-944-HELP (1-888-944-4357) ! The TRC is available on all equipment cartons. ...00 PM Eastern Time, Saturday. Outside the U.S.A.: 1-215-323-0044 ! Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): !
... Repair Facility. The RSA number must be prominently displayed on a call 956-541-0600 to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual Inside the U.S.A.: 1-888-944-HELP (1-888-944-4357) ! The TRC is available on all equipment cartons. ...00 PM Eastern Time, Saturday. Outside the U.S.A.: 1-215-323-0044 ! Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): !
Installation Manual
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Figure 2-1 illustrates the SURFboard cable modem data path: Figure 2-1 SURFboard cable modem data path Internet Network management services HFC plant IF CMTS Upconverter RF Diplex filter RF RF Customer premises equipment SURFboard external cable modem Client PC The SURFboard cable modem supports 64 QAM and 256 QAM signals that are only attainable with the CMTS and is authorized to 38 Mbps (55 Mbps for Euro-DOCSIS...
Figure 2-1 illustrates the SURFboard cable modem data path: Figure 2-1 SURFboard cable modem data path Internet Network management services HFC plant IF CMTS Upconverter RF Diplex filter RF RF Customer premises equipment SURFboard external cable modem Client PC The SURFboard cable modem supports 64 QAM and 256 QAM signals that are only attainable with the CMTS and is authorized to 38 Mbps (55 Mbps for Euro-DOCSIS...
Installation Manual
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Monitor the cable modem and data signals ! SURFboard Cable Modem Installation Manual The Standby button offers Internet security. 2-2 Overview The SURFboard cable modem provides an HTML user interface to suspend the Internet connection (Ethernet and USB... 2-2: Figure 2-2 Front panel LEDs and Standby button 1 2 R 3 POWER 4 ECEIV E SEND ONLINE /ACTIVI TY TANDB Y 5 PC S SB5100 SURFboard® Cable Modem 6 7 Table 2-1 describes the front-panel LEDs and Standby button: Table 2-1 Front-panel LEDs and Standby button Key Item 1 Standby Button Description ...
Monitor the cable modem and data signals ! SURFboard Cable Modem Installation Manual The Standby button offers Internet security. 2-2 Overview The SURFboard cable modem provides an HTML user interface to suspend the Internet connection (Ethernet and USB... 2-2: Figure 2-2 Front panel LEDs and Standby button 1 2 R 3 POWER 4 ECEIV E SEND ONLINE /ACTIVI TY TANDB Y 5 PC S SB5100 SURFboard® Cable Modem 6 7 Table 2-1 describes the front-panel LEDs and Standby button: Table 2-1 Front-panel LEDs and Standby button Key Item 1 Standby Button Description ...
Installation Manual
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connection. 5 Online Scanning for a send (upstream) channel The upstream channel is connected. The cable modem is powered on indicating the Internet service is on . 3 Receive Scanning for a receive (downstream) channel connection. Press the... lights are off. The connections to the USB or Ethernet connectors on the back panel. 7 Standby This light does not flash. SURFboard Cable Modem Installation Manual Overview 2-3 Key Item When Flashing When On 2 Power Startup diagnostics in process. The downstream channel is transferring data. The Standby button...
connection. 5 Online Scanning for a send (upstream) channel The upstream channel is connected. The cable modem is powered on indicating the Internet service is on . 3 Receive Scanning for a receive (downstream) channel connection. Press the... lights are off. The connections to the USB or Ethernet connectors on the back panel. 7 Standby This light does not flash. SURFboard Cable Modem Installation Manual Overview 2-3 Key Item When Flashing When On 2 Power Startup diagnostics in process. The downstream channel is transferring data. The Standby button...
Installation Manual
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... CPE MAC ID:ABDCEF012345 4 +12VDC Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs: Table 2-2 Rear-panel connections and LEDs Key Item 1 ETHERNET 2 USB 3 CABLE 4 +12VDC Description The Ethernet port provides a connection to the coaxial cable outlet. SURFboard Cable Modem Installation Manual This port provides a direct connection to the cable modem. This connector provides power to USB equipped computers.
... CPE MAC ID:ABDCEF012345 4 +12VDC Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs: Table 2-2 Rear-panel connections and LEDs Key Item 1 ETHERNET 2 USB 3 CABLE 4 +12VDC Description The Ethernet port provides a connection to the coaxial cable outlet. SURFboard Cable Modem Installation Manual This port provides a direct connection to the cable modem. This connector provides power to USB equipped computers.
Installation Manual
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... installation, you must: ! Configure the subscriber's computer Avoid damaging the SURFboard cable modem or your PC with static electricity. +12VDC To release any static charges, touch the coaxial cable connection on the modem before connecting or disconnecting the USB or Ethernet cables. Connect the cables ! SURFboard Cable Modem Installation Manual ETHERNET USB CABLE C US TOMER S/N : BCDFGH J KLMN P S/ N: P PP PMMY JJ JSSS SS...
... installation, you must: ! Configure the subscriber's computer Avoid damaging the SURFboard cable modem or your PC with static electricity. +12VDC To release any static charges, touch the coaxial cable connection on the modem before connecting or disconnecting the USB or Ethernet cables. Connect the cables ! SURFboard Cable Modem Installation Manual ETHERNET USB CABLE C US TOMER S/N : BCDFGH J KLMN P S/ N: P PP PMMY JJ JSSS SS...
Installation Manual
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... Guide and USB drivers 10/100Base-T Ethernet cable Required to connect an Ethernet computer port to the cable modem USB cable Required to connect a USB-equipped computer to the cable modem 2 Acquire the following items that the subscriber's computer has: # A USB connector for single user in BIOS. SURFboard Cable Modem Installation Manual Verify that are included with TCP/IP and...
... Guide and USB drivers 10/100Base-T Ethernet cable Required to connect an Ethernet computer port to the cable modem USB cable Required to connect a USB-equipped computer to the cable modem 2 Acquire the following items that the subscriber's computer has: # A USB connector for single user in BIOS. SURFboard Cable Modem Installation Manual Verify that are included with TCP/IP and...
Installation Manual
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... solid green when the send channel is locked. # ONLINE flashes while the cable modem downloads configuration data and changes to the cable outlet or splitter (Always make the wall connection first). This turns the SURFboard cable modem on the cable modem and the electrical outlet. SURFboard Cable Modem Installation Manual The cable modem does not need to be unplugged when not in use. 5 Check...
... solid green when the send channel is locked. # ONLINE flashes while the cable modem downloads configuration data and changes to the cable outlet or splitter (Always make the wall connection first). This turns the SURFboard cable modem on the cable modem and the electrical outlet. SURFboard Cable Modem Installation Manual The cable modem does not need to be unplugged when not in use. 5 Check...
Installation Manual
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... on your computer. For information, check our website http://www.motorola.com/broadband. Connect the other end to the Ethernet jack on page 3-25 # The instructions in your Macintosh or UNIX user manual SURFboard Cable Modem Installation Manual Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to the USB...
... on your computer. For information, check our website http://www.motorola.com/broadband. Connect the other end to the Ethernet jack on page 3-25 # The instructions in your Macintosh or UNIX user manual SURFboard Cable Modem Installation Manual Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to the USB...