Troubleshooting Guide
Page 1
... Customer support is displayed. If the messages do not print The printer is not connected properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are using a Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. You need to the Ready state. Your MarkNet N8000 series...
... Customer support is displayed. If the messages do not print The printer is not connected properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are using a Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. You need to the Ready state. Your MarkNet N8000 series...
Troubleshooting Guide
Page 2
... images, and the number of held jobs and deleting others you can print your print job by scrolling through the printer driver. The mailbox is installed or if it quits working: The printer has insufficient memory • Print the job. (Only part of the job may print.) • Delete the job. •...Menus and Messages Guide. Held jobs do not collate. Collate is not set correctly in the tray and what is in the job. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for information. Solving option problems If an option does not operate correctly after it ...
... images, and the number of held jobs and deleting others you can print your print job by scrolling through the printer driver. The mailbox is installed or if it quits working: The printer has insufficient memory • Print the job. (Only part of the job may print.) • Delete the job. •...Menus and Messages Guide. Held jobs do not collate. Collate is not set correctly in the tray and what is in the job. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for information. Solving option problems If an option does not operate correctly after it ...
Troubleshooting Guide
Page 5
.... For 28 lb bond to 47 lb bond (105 g/m2 to 175 g/m2 ), choose the Heavy setting. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...; Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...
.... For 28 lb bond to 47 lb bond (105 g/m2 to 175 g/m2 ), choose the Heavy setting. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...; Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...
User's Guide
Page 37
...In your word processor, spreadsheet, browser, or other application, select File Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray list.... 6 Click OK, and then send your word processor, spreadsheet, browser, or other application, select File Page Setup. 2 Choose the correct printer in the Format For pop-up menu. a Press on specialty media (transparencies, labels, other) 37 f Press until appears next to the ...
...In your word processor, spreadsheet, browser, or other application, select File Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray list.... 6 Click OK, and then send your word processor, spreadsheet, browser, or other application, select File Page Setup. 2 Choose the correct printer in the Format For pop-up menu. a Press on specialty media (transparencies, labels, other) 37 f Press until appears next to the ...
User's Guide
Page 40
... File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on a USB flash memory device. When sending a job to the printer, you can specify in the driver that can print all your confidential jobs or select an individual print...be an option if confidential jobs are ready to retrieve your confidential print job, and follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to the printer. You can then choose the number of Print Time Filters, and select Job Routing. Note: If...
... File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on a USB flash memory device. When sending a job to the printer, you can specify in the driver that can print all your confidential jobs or select an individual print...be an option if confidential jobs are ready to retrieve your confidential print job, and follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to the printer. You can then choose the number of Print Time Filters, and select Job Routing. Note: If...
User's Guide
Page 42
..., choose Job Routing. Macintosh 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on the operating system, you delete it is not a choice on the pop-up menu, choose Job Routing. 3 In...
..., choose Job Routing. Macintosh 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on the operating system, you delete it is not a choice on the pop-up menu, choose Job Routing. 3 In...
User's Guide
Page 49
... Use transparencies designed specifically for use in xerographic copiers. Inks that are oxidation-set the Paper Type to Transparency from the printer driver, MarkVision™ Professional, or the operator panel to 90 g/m2 weights. • Use only forms and letterhead printed ... melting or releasing hazardous emissions. Storing paper 49 Selecting preprinted forms and letterhead Use the following table for laser printers. The ink must be inserted into the printer. Media source or process Trays Duplex (two-sided) printing from trays Multipurpose feeder Duplex (two-sided) printing ...
... Use transparencies designed specifically for use in xerographic copiers. Inks that are oxidation-set the Paper Type to Transparency from the printer driver, MarkVision™ Professional, or the operator panel to 90 g/m2 weights. • Use only forms and letterhead printed ... melting or releasing hazardous emissions. Storing paper 49 Selecting preprinted forms and letterhead Use the following table for laser printers. The ink must be inserted into the printer. Media source or process Trays Duplex (two-sided) printing from trays Multipurpose feeder Duplex (two-sided) printing ...
User's Guide
Page 50
...heat transparencies to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, use in laser printers. Envelopes Try a sample of any doubts exist about this setting.) Check with the manufacturer ... emissions. Are stuck together or damaged in the sealed or closed position - Have an interlocking design - Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part Number 12A8241 A4 size transparency. Have excessive curl or twist - Use metal clasps, string ties, ...
...heat transparencies to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, use in laser printers. Envelopes Try a sample of any doubts exist about this setting.) Check with the manufacturer ... emissions. Are stuck together or damaged in the sealed or closed position - Have an interlocking design - Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part Number 12A8241 A4 size transparency. Have excessive curl or twist - Use metal clasps, string ties, ...
User's Guide
Page 51
... edge to withstand temperatures of 230°C (446°F) and pressure of the die cut. • Use full label sheets. When printing on the Lexmark Web site at least 1 mm (0.04 in.) away from MarkVision Professional. • Do not load labels together with a slick backing material. •...8226; Do not print within 1 mm (0.04 in letter size, A4 size, and legal size sheets. Set the Paper Type from the printer operator panel, the printer driver, or from edges is intended for use labels that have exposed adhesive. These labels are supplied in .) of 25 pounds per square inch ...
... edge to withstand temperatures of 230°C (446°F) and pressure of the die cut. • Use full label sheets. When printing on the Lexmark Web site at least 1 mm (0.04 in.) away from MarkVision Professional. • Do not load labels together with a slick backing material. •...8226; Do not print within 1 mm (0.04 in letter size, A4 size, and legal size sheets. Set the Paper Type from the printer operator panel, the printer driver, or from edges is intended for use labels that have exposed adhesive. These labels are supplied in .) of 25 pounds per square inch ...
User's Guide
Page 52
...of 18 to 24°C (65 to 75°F) with a relative humidity of 40 to Card Stock from the operator panel, the printer driver, or from MarkVision Professional. When printing on top of the media packages. Identifying media sources and specifications The following guidelines for proper media... storage. Use Heavy for card stock weighing more information on the Lexmark Web site at www.lexmark.com/publications. These help avoid media feeding problems and uneven print quality: • For best results, store media in...
...of 18 to 24°C (65 to 75°F) with a relative humidity of 40 to Card Stock from the operator panel, the printer driver, or from MarkVision Professional. When printing on top of the media packages. Identifying media sources and specifications The following guidelines for proper media... storage. Use Heavy for card stock weighing more information on the Lexmark Web site at www.lexmark.com/publications. These help avoid media feeding problems and uneven print quality: • For best results, store media in...
User's Guide
Page 59
...on a sheet of paper. Repeat this procedure multiple times until the print remains faded. Prints colors less vividly to conserve your software application or printer driver to print two or more page images on one sheet of paper (16 images on the front and 16 on both sides of a sheet of..., you print on the back). Use your color toner. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place where you print the other countries or regions, visit the Lexmark Web site at 1-800-539-6275 for Multipage Print are 2 Up, 3 Up, 4 Up, 6 Up, 9 ...
...on a sheet of paper. Repeat this procedure multiple times until the print remains faded. Prints colors less vividly to conserve your software application or printer driver to print two or more page images on one sheet of paper (16 images on the front and 16 on both sides of a sheet of..., you print on the back). Use your color toner. Ordering supplies To order supplies in the U.S., contact Lexmark at www.lexmark.com or contact the place where you print the other countries or regions, visit the Lexmark Web site at 1-800-539-6275 for Multipage Print are 2 Up, 3 Up, 4 Up, 6 Up, 9 ...
User's Guide
Page 88
..., Windows XP, or Windows Server 2003 and using the wrong printer driver or are using a recommended interface cable. The job is secure. Cause Solution The printer self test failed. Press to return the printer to print. Verify that you selected the printer driver associated with the Lexmark C770, C772. • If you are using a USB port, make sure...
..., Windows XP, or Windows Server 2003 and using the wrong printer driver or are using a recommended interface cable. The job is secure. Cause Solution The printer self test failed. Press to return the printer to print. Verify that you selected the printer driver associated with the Lexmark C770, C772. • If you are using a USB port, make sure...
User's Guide
Page 89
...and back on the wrong paper or specialty media. Check the electrical connection. Solution Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the Finishing Menu. Tray linking is not connected properly. Large jobs do not match the media loaded in... are set to On in the job. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both the size and type of pages in the Finishing Menu or through the printer driver. Note: Setting Collation to Off in the driver overrides the setting in the tray and what is too...
...and back on the wrong paper or specialty media. Check the electrical connection. Solution Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the Finishing Menu. Tray linking is not connected properly. Large jobs do not match the media loaded in... are set to On in the job. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both the size and type of pages in the Finishing Menu or through the printer driver. Note: Setting Collation to Off in the driver overrides the setting in the tray and what is too...
User's Guide
Page 95
... specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to CardStock (or other appropriate weight). • Replace the fuser. Toner rubs off the paper easily when you...paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from the printer driver before sending the job to print. • Replace the print cartridges. ABCDE ...
... specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to CardStock (or other appropriate weight). • Replace the fuser. Toner rubs off the paper easily when you...paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from the printer driver before sending the job to print. • Replace the print cartridges. ABCDE ...
Menus and Messages Guide
Page 24
...times specified by the Copies menu item. Note: Set the number of copies required for a specific job from the printer driver. 1...999 (1*) Specifies whether to print, the printer prints page 1, page 2, page 3, page 1, page 2, page 3. 24 On Prints on both sides of copies... (odd-numbered pages). Prints application-generated blank pages as part of the paper. Values selected from the printer driver always override values selected from the printer driver to print, the printer prints page 1, page 1, page 2, page 2, page 3, page 3. Menu selection Duplex Duplex Bind Copies...
...times specified by the Copies menu item. Note: Set the number of copies required for a specific job from the printer driver. 1...999 (1*) Specifies whether to print, the printer prints page 1, page 2, page 3, page 1, page 2, page 3. 24 On Prints on both sides of copies... (odd-numbered pages). Prints application-generated blank pages as part of the paper. Values selected from the printer driver always override values selected from the printer driver to print, the printer prints page 1, page 1, page 2, page 2, page 3, page 3. Menu selection Duplex Duplex Bind Copies...
Menus and Messages Guide
Page 34
... is changed, it is used to change the printer PPDS settings. Off-Printer uses factory default paper source assignments. Off-Printer uses factory default paper source assignments. In increments of 0.25 34 Using printer menus Menu selection Tray Renumber Purpose Configures the printer to work with printer drivers or applications that use different source assignments for more...
... is changed, it is used to change the printer PPDS settings. Off-Printer uses factory default paper source assignments. Off-Printer uses factory default paper source assignments. In increments of 0.25 34 Using printer menus Menu selection Tray Renumber Purpose Configures the printer to work with printer drivers or applications that use different source assignments for more...
Help Menu Pages
Page 10
...and menu items available This page to locate additional information Connection guide for information on connecting the printer as a local or network printer Moving the printer for instructions on changing the printer settings for each individually, or select Print All to print all of 1 Information guide There ... CD The Software and Documentation CD contains a User's Guide and a Menus and Messages Guide, and the appropriate printer drivers to get the printer up the printer and its functions. Other languages The User's Guide, Setup sheet, Menus and Messages Guide, and Help menu pages are ...
...and menu items available This page to locate additional information Connection guide for information on connecting the printer as a local or network printer Moving the printer for instructions on changing the printer settings for each individually, or select Print All to print all of 1 Information guide There ... CD The Software and Documentation CD contains a User's Guide and a Menus and Messages Guide, and the appropriate printer drivers to get the printer up the printer and its functions. Other languages The User's Guide, Setup sheet, Menus and Messages Guide, and Help menu pages are ...
Help Menu Pages
Page 19
... specialty media from the Paper Size list box. d Select your print job as specified for help . 2 From the printer operator panel, set the paper type, size, and source according to view the printer driver settings. See "Set Paper Type and Paper Size" for the tray you are using. e Select the size of 3 Printing...
... specialty media from the Paper Size list box. d Select your print job as specified for help . 2 From the printer operator panel, set the paper type, size, and source according to view the printer driver settings. See "Set Paper Type and Paper Size" for the tray you are using. e Select the size of 3 Printing...
Help Menu Pages
Page 22
... a different Toner Darkness • The print cartridges are defective or sending the job to print. Menu. • Load paper from the printer driver before • The print cartridges are low on toner. Print quality guide Page 2 of 4 Symptom Streaked vertical lines ABCDE ABCDE ABCDE Cause... • Replace the fuser. • Paper settings may be incorrect. • Make sure the printer's paper type, • The Toner Darkness setting is stiff, try feeding from the printer driver before sending the job to print. • Replace the print cartridges. • You are using ...
... a different Toner Darkness • The print cartridges are defective or sending the job to print. Menu. • Load paper from the printer driver before • The print cartridges are low on toner. Print quality guide Page 2 of 4 Symptom Streaked vertical lines ABCDE ABCDE ABCDE Cause... • Replace the fuser. • Paper settings may be incorrect. • Make sure the printer's paper type, • The Toner Darkness setting is stiff, try feeding from the printer driver before sending the job to print. • Replace the print cartridges. • You are using ...
Help Menu Pages
Page 23
... type of paper or specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to CardStock (or other appropriate weight). • Replace the fuser. • The Toner Darkness setting is too dark. • The print...
... type of paper or specialty media you are using. • Change Paper Texture from Normal to Smooth or Rough. • Change Paper Weight from the printer driver before sending the job to CardStock (or other appropriate weight). • Replace the fuser. • The Toner Darkness setting is too dark. • The print...