Service Guide
Page 5
...27 Troubleshooting tables 27 CD or DVD drive problems 28 Diskette drive problems 29 General problems 29 Hard disk drive problems 30 Intermittent problems 30 Keyboard, mouse, or pointing-device problems 31 Memory problems 32 Microprocessor problems 32 Monitor or video problems 33 Network connection problems 34 Optional-device problems 35 Power error messages 35 Power problems 37 ServerGuide problems 38 Service processor problems 39 Software problems 39 Universal Serial Bus (USB) port problems 39 Light path diagnostics 40 Viewing the light path diagnostics LEDs 40 Light path...
...27 Troubleshooting tables 27 CD or DVD drive problems 28 Diskette drive problems 29 General problems 29 Hard disk drive problems 30 Intermittent problems 30 Keyboard, mouse, or pointing-device problems 31 Memory problems 32 Microprocessor problems 32 Monitor or video problems 33 Network connection problems 34 Optional-device problems 35 Power error messages 35 Power problems 37 ServerGuide problems 38 Service processor problems 39 Software problems 39 Universal Serial Bus (USB) port problems 39 Light path diagnostics 40 Viewing the light path diagnostics LEDs 40 Light path...
Service Guide
Page 20
... connected to turn off the blade server. The blade server can press and hold the power-control button for IBM BladeCenter: Problem Determination and Service Guide The blade server can press the power-control button on LAN feature has not been disabled through the BladeCenter unit. To remove all power from the service processor, such as a remote request to power through the management module. This also starts an orderly shutdown of the operating system, if this time, the service processor...
... connected to turn off the blade server. The blade server can press and hold the power-control button for IBM BladeCenter: Problem Determination and Service Guide The blade server can press the power-control button on LAN feature has not been disabled through the BladeCenter unit. To remove all power from the service processor, such as a remote request to power through the management module. This also starts an orderly shutdown of the operating system, if this time, the service processor...
Service Guide
Page 24
... Chapter 3, "Parts listing, Type 8850," on page 32 for IBM BladeCenter: Problem Determination and Service Guide Reseat the battery 2. The other error messages usually will not occur the next time POST runs. Exception: If there are field replaceable units (FRU). a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor 1 c. (Trained service technician only) System board assembly 1-1-3 CMOS write/read test failed. 1. DIMMs b. (Trained service technician only) System board assembly 1-2-1 Programmable...
... Chapter 3, "Parts listing, Type 8850," on page 32 for IBM BladeCenter: Problem Determination and Service Guide Reseat the battery 2. The other error messages usually will not occur the next time POST runs. Exception: If there are field replaceable units (FRU). a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor 1 c. (Trained service technician only) System board assembly 1-1-3 CMOS write/read test failed. 1. DIMMs b. (Trained service technician only) System board assembly 1-2-1 Programmable...
Service Guide
Page 36
... are field replaceable units (FRU). Diskette drive cable 3. Reseat the external cable on page 53 to share an interrupt. 1200 Processor machine check. 1. Run the Configuration/Setup Utility program. 2. If all interrupts are being used by the serial port are listed in the Action column until the problem is preceded by "(Trained service technician only)," that the IRQ and I/O port assignments needed by adapters, remove an adapter or force other adapters to determine...
... are field replaceable units (FRU). Diskette drive cable 3. Reseat the external cable on page 53 to share an interrupt. 1200 Processor machine check. 1. Run the Configuration/Setup Utility program. 2. If all interrupts are being used by the serial port are listed in the Action column until the problem is preceded by "(Trained service technician only)," that the IRQ and I/O port assignments needed by adapters, remove an adapter or force other adapters to determine...
Service Guide
Page 37
...Video memory configuration error. 1. v See Chapter 3, "Parts listing, Type 8850," on page 53 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Hard disk drive b. (Trained service technician only) System board assembly 18xx Unavailable PCI hardware interrupt. 1. Reseat the hard disk drive. 4. Run the Configuration/Setup Utility program and load the defaults. 3. a. Make sure that the monitor is connected correctly to the shared BladeCenter monitor. 2. a. Error code Description Action 1762 Hard disk...
...Video memory configuration error. 1. v See Chapter 3, "Parts listing, Type 8850," on page 53 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Hard disk drive b. (Trained service technician only) System board assembly 18xx Unavailable PCI hardware interrupt. 1. Reseat the hard disk drive. 4. Run the Configuration/Setup Utility program and load the defaults. 3. a. Make sure that the monitor is connected correctly to the shared BladeCenter monitor. 2. a. Error code Description Action 1762 Hard disk...
Service Guide
Page 39
...code. 2. (Trained service technician only) Reseat microprocessor x. 3. (Trained service technician only) Replace microprocessor x. 01298200 Processor speed mismatch. a. a. (Trained service technician only) System board assembly b. (Trained service technician only) Microprocessor 012980xx Patch code missing. 1. Make sure that a bootable operating system is preceded by "(Trained service technician only)," that microprocessors 1 and 2 have the same number of cores, cache size and type, clock speed, internal and external clock frequencies (see "Configuration/Setup Utility menu...
...code. 2. (Trained service technician only) Reseat microprocessor x. 3. (Trained service technician only) Replace microprocessor x. 01298200 Processor speed mismatch. a. a. (Trained service technician only) System board assembly b. (Trained service technician only) Microprocessor 012980xx Patch code missing. 1. Make sure that a bootable operating system is preceded by "(Trained service technician only)," that microprocessors 1 and 2 have the same number of cores, cache size and type, clock speed, internal and external clock frequencies (see "Configuration/Setup Utility menu...
Service Guide
Page 43
.... b. Replace the components listed in step 3 one .) The drive light comes on , or the system bypasses the v The diskette is enabled in the Configuration/Setup utility program. Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is working , or a similar trained service technician. Symptom Action A cover lock is broken, an LED If the part...
.... b. Replace the components listed in step 3 one .) The drive light comes on , or the system bypasses the v The diskette is enabled in the Configuration/Setup utility program. Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is working , or a similar trained service technician. Symptom Action A cover lock is broken, an LED If the part...
Service Guide
Page 47
... cannot diagnose the problem, call for testing and adjusting the monitor. v The monitor is set to Enabled (its default setting), you still cannot find the problem, try using the monitor with the monitor for instructions for service. see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit type). Important: In some application programs in the Start Options of the Configuration/Setup Utility program is turned on page 49. Management module on page 50...
... cannot diagnose the problem, call for testing and adjusting the monitor. v The monitor is set to Enabled (its default setting), you still cannot find the problem, try using the monitor with the monitor for instructions for service. see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit type). Important: In some application programs in the Start Options of the Configuration/Setup Utility program is turned on page 49. Management module on page 50...
Service Guide
Page 53
... "(Trained service technician only)," that : v The correct USB device driver is installed. Service processor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Software problems v Follow the suggested solutions to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v The operating system supports USB devices. v See Chapter 3, "Parts listing, Type 8850," on...
... "(Trained service technician only)," that : v The correct USB device driver is installed. Service processor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Software problems v Follow the suggested solutions to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v The operating system supports USB devices. v See Chapter 3, "Parts listing, Type 8850," on...
Service Guide
Page 64
... error code numbers. Replace the cover and reinstall the blade server in the LS20 Type 8850, you are a combination of the blade server. 16. The system starts up to 512 of the blade servers have the same symptom, it from the Configuration/Setup Utility menu by viewing the management-module event log in the BladeCenter unit. Always replace the blade cover before installing the blade server. v If all of the most recent service processor errors...
... error code numbers. Replace the cover and reinstall the blade server in the LS20 Type 8850, you are a combination of the blade server. 16. The system starts up to 512 of the blade servers have the same symptom, it from the Configuration/Setup Utility menu by viewing the management-module event log in the BladeCenter unit. Always replace the blade cover before installing the blade server. v If all of the most recent service processor errors...
Service Guide
Page 100
... controller IDs. Use it to set the device scan order and to change settings for advanced hardware features v View and clear error logs v Change interrupt request (IRQ) settings v Enable USB legacy keyboard and mouse support v Resolve configuration conflicts 86 AMD Opteron LS20 Type 8850 for purchase. You can obtain the planning guides from http://www.ibm.com/pc/support/. For more information. For information about purchasing the software, go to install a BIOS code update onto a blade server by following configuration...
... controller IDs. Use it to set the device scan order and to change settings for advanced hardware features v View and clear error logs v Change interrupt request (IRQ) settings v Enable USB legacy keyboard and mouse support v Resolve configuration conflicts 86 AMD Opteron LS20 Type 8850 for purchase. You can obtain the planning guides from http://www.ibm.com/pc/support/. For more information. For information about purchasing the software, go to install a BIOS code update onto a blade server by following configuration...
Service Guide
Page 102
... IBM BladeCenter: Problem Determination and Service Guide If you can be configured as this LS20 Type 8850 blade server might have different Ethernet controller routing. However, you can have identical configurations. 88 AMD Opteron LS20 Type 8850 for failover and the primary link fails, the secondary controller takes over. With failover, you have to set any jumpers or configure the controllers for connecting to I/O module bay for your blade server. The Ethernet controllers support failover, which enables...
... IBM BladeCenter: Problem Determination and Service Guide If you can be configured as this LS20 Type 8850 blade server might have different Ethernet controller routing. However, you can have identical configurations. 88 AMD Opteron LS20 Type 8850 for failover and the primary link fails, the secondary controller takes over. With failover, you have to set any jumpers or configure the controllers for connecting to I/O module bay for your blade server. The Ethernet controllers support failover, which enables...
Service Guide
Page 111
... notices 2 B battery connector 7 replacing 76 battery, replacing 76 beep code errors 9 bezel assembly installing 66 removing 66 BIOS update failure recovery 49 blade server installing 62 removing 61 blade server cover closing 65 opening 64 BMC error codes 50 BMC error log viewing from Configuration/Setup Utility 18 viewing from diagnostic programs 18 BMC event log 18 BMC log assertion event, deassertion event 18 default timestamp 17 navigating 17 size limitations 17 buttons CD/diskette/USB 5 control panel 4 keyboard/video/mouse 4 power-control 5 C caution statements 2 CD drive problems 28...
... notices 2 B battery connector 7 replacing 76 battery, replacing 76 beep code errors 9 bezel assembly installing 66 removing 66 BIOS update failure recovery 49 blade server installing 62 removing 61 blade server cover closing 65 opening 64 BMC error codes 50 BMC error log viewing from Configuration/Setup Utility 18 viewing from diagnostic programs 18 BMC event log 18 BMC log assertion event, deassertion event 18 default timestamp 17 navigating 17 size limitations 17 buttons CD/diskette/USB 5 control panel 4 keyboard/video/mouse 4 power-control 5 C caution statements 2 CD drive problems 28...
Service Guide
Page 112
... software 39 USB port 39 video 33 errors BMC 50 format, diagnostic code 44 light path LEDs 42 messages, diagnostic 43 service processor 50 Ethernet controller configuring 88 enumeration 89 failover 88 redundant network connection 88 F filler blade 61 microprocessor heat sink 60 firmware updates 85 firmware, updating 85 forgotten power-on password, bypassing 87 H hard disk drive problems 30 I I/O expansion card daughter card 72 important notices 2 install blade server 62 installing bezel assembly 66 I/O expansion card 72 memory modules 71 microprocessor 81 SCSI hard disk drive...
... software 39 USB port 39 video 33 errors BMC 50 format, diagnostic code 44 light path LEDs 42 messages, diagnostic 43 service processor 50 Ethernet controller configuring 88 enumeration 89 failover 88 redundant network connection 88 F filler blade 61 microprocessor heat sink 60 firmware updates 85 firmware, updating 85 forgotten power-on password, bypassing 87 H hard disk drive problems 30 I I/O expansion card daughter card 72 important notices 2 install blade server 62 installing bezel assembly 66 I/O expansion card 72 memory modules 71 microprocessor 81 SCSI hard disk drive...
Service Guide
Page 113
... server cover 64 optional device problems 35 P parts listing 54 password power-on 87 pointing device problems 31 POST about 9 error log 18 POST/BIOS error codes 19 power problems 37 power-on password 87 power-on password, overriding 87 problems CD, DVD drive 28 diskette drive 29 general 29 hard disk drive 30 intermittent 30 keyboard 31 memory 32 microprocessor 32 monitor 33 mouse 31 network connection 34 optional devices 35 pointing device 31 POST/BIOS 19 power 37 power-on password, forgotten 87 ServerGuide 38 service processor 39 software 39 undetermined 50 USB port...
... server cover 64 optional device problems 35 P parts listing 54 password power-on 87 pointing device problems 31 POST about 9 error log 18 POST/BIOS error codes 19 power problems 37 power-on password 87 power-on password, overriding 87 problems CD, DVD drive 28 diskette drive 29 general 29 hard disk drive 30 intermittent 30 keyboard 31 memory 32 microprocessor 32 monitor 33 mouse 31 network connection 34 optional devices 35 pointing device 31 POST/BIOS 19 power 37 power-on password, forgotten 87 ServerGuide 38 service processor 39 software 39 undetermined 50 USB port...
User Guide
Page 19
... stored in nonvolatile memory for easier remote viewing) v Wake on LAN capability IBM Director With IBM Director, a network administrator can configure and monitor the power environment by country. Reliability, availability, and serviceability features Three of Ethernet controllers v Error codes and messages v ECC protection on the L2 cache v ECC memory v Failover Ethernet support v Light path diagnostics feature v Power-on self-test (POST) v Predictive Failure Analysis (PFA) alerts v Service processor that communicates with the management module to ensure...
... stored in nonvolatile memory for easier remote viewing) v Wake on LAN capability IBM Director With IBM Director, a network administrator can configure and monitor the power environment by country. Reliability, availability, and serviceability features Three of Ethernet controllers v Error codes and messages v ECC protection on the L2 cache v ECC memory v Failover Ethernet support v Light path diagnostics feature v Power-on self-test (POST) v Predictive Failure Analysis (PFA) alerts v Service processor that communicates with the management module to ensure...
User Guide
Page 45
... a remote location, see "The control panel buttons and LEDs" on the blade server (see the IBM BladeCenter Management Module User's Guide, IBM BladeCenter Management Module Command-Line Interface Reference Guide, or IBM BladeCenter Serial over LAN Setup Guide for remote management, such as interrupt requests (IRQ), date and time, and passwords. Use it to http://www.ibm.com/servers/eserver/xseries/ systems_management/. When the Configuration/Setup utility message opens, press F1. 4. Configuring the blade The following the instructions in the blade server. Use it to set the...
... a remote location, see "The control panel buttons and LEDs" on the blade server (see the IBM BladeCenter Management Module User's Guide, IBM BladeCenter Management Module Command-Line Interface Reference Guide, or IBM BladeCenter Serial over LAN Setup Guide for remote management, such as interrupt requests (IRQ), date and time, and passwords. Use it to http://www.ibm.com/servers/eserver/xseries/ systems_management/. When the Configuration/Setup utility message opens, press F1. 4. Configuring the blade The following the instructions in the blade server. Use it to set the...
User Guide
Page 55
... control panel buttons and LEDs" on the Documentation CD. One beep indicates successful completion of beeps indicates that all DIMMs are in the BladeCenter unit, and then restart the blade server. Repeating long beeps indicate a memory error has occurred. Error messages also appear during startup if POST detects a hardware-configuration problem. v Problem isolation tables Use the problem isolation tables to find solutions to help you might occur while setting up...
... control panel buttons and LEDs" on the Documentation CD. One beep indicates successful completion of beeps indicates that all DIMMs are in the BladeCenter unit, and then restart the blade server. Repeating long beeps indicate a memory error has occurred. Error messages also appear during startup if POST detects a hardware-configuration problem. v Problem isolation tables Use the problem isolation tables to find solutions to help you might occur while setting up...
User Guide
Page 63
... cover opening 17 buttons CD/diskette/USB 13 keyboard/video/mouse 12 power-control 13 select 13 C Class A electronic emission notice 48 components illustrated 9 location of 9 system board 14 configuration Configuration/Setup Utility 33 updating 32 Configuration/Setup Utility program 33 configuring your blade server 33 connectors battery 14 I /O expansion card 26 memory module 20 microprocessor 22 options 15 SCSI hard disk drives 19 small form factor expansion card 26 standard form factor expansion card 27 51 See memory module disk drive support 6 documentation CD 3 drive internal, install...
... cover opening 17 buttons CD/diskette/USB 13 keyboard/video/mouse 12 power-control 13 select 13 C Class A electronic emission notice 48 components illustrated 9 location of 9 system board 14 configuration Configuration/Setup Utility 33 updating 32 Configuration/Setup Utility program 33 configuring your blade server 33 connectors battery 14 I /O expansion card 26 memory module 20 microprocessor 22 options 15 SCSI hard disk drives 19 small form factor expansion card 26 standard form factor expansion card 27 51 See memory module disk drive support 6 documentation CD 3 drive internal, install...
User Guide
Page 64
... 7 Remote Deployment Manager, using 42 remove blade server 16 removing blade bezel assembly 18 SCSI hard disk drive 20 requirements hardware 3 hardware and software 3 software 3 S SCSI disk drives support 6 SCSI drive option install 19 SCSI hard disk drive removing 20 SCSI RAID configure an array 39 service processor features 37 small form factor expansion card installing 26 specifications non-NEBS/ETSI environment 5 standard form factor expansion card installing 27 start options 35 starting the blade server 11 52 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Installation and User's Guide
... 7 Remote Deployment Manager, using 42 remove blade server 16 removing blade bezel assembly 18 SCSI hard disk drive 20 requirements hardware 3 hardware and software 3 software 3 S SCSI disk drives support 6 SCSI drive option install 19 SCSI hard disk drive removing 20 SCSI RAID configure an array 39 service processor features 37 small form factor expansion card installing 26 specifications non-NEBS/ETSI environment 5 standard form factor expansion card installing 27 start options 35 starting the blade server 11 52 AMD Opteron LS20 Type 8850 for IBM BladeCenter: Installation and User's Guide