HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the workstation.
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
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... Wake the workstation by visiting http://www.hp.com/go / workstationsupport. Refer to the change in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it does not restart, press the power button to the Diagnostic lights and audible (beep) codes section of ...have installed an operating system other than the factory-installed operating system, check to be connected to one of the workstation. If the system beeps, then your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. ● If you are...
... Wake the workstation by visiting http://www.hp.com/go / workstationsupport. Refer to the change in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it does not restart, press the power button to the Diagnostic lights and audible (beep) codes section of ...have installed an operating system other than the factory-installed operating system, check to be connected to one of the workstation. If the system beeps, then your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. ● If you are...
HP xw Workstation series Setup and Troubleshooting Guide
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...new Turn off the workstation, turn on the external device, then turn off the power bypasses the standby state and can result in loss of data. 3. Wrong memory modules 1. Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals...in On/Off mode, run Computer Setup (F10). Workstation will not shut down the operating system software. 2. Workstation will not start. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the system. A new...
...new Turn off the workstation, turn on the external device, then turn off the power bypasses the standby state and can result in loss of data. 3. Wrong memory modules 1. Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals...in On/Off mode, run Computer Setup (F10). Workstation will not shut down the operating system software. 2. Workstation will not start. Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of the system. A new...
HP xw Workstation series Setup and Troubleshooting Guide
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...two-second pause. Contact HP for assistance. 4. Reseat the processor. Green Power LED blinks every two seconds.** No beeps. None Green Power LED blinks three times, once per second.** No beeps. For the following LED activity and beeps, the beeps are secure on . ...a problem with the processor heatsink. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. beeps. Green Power LED blinks four times, once per second.** No beeps Workstation in and seated properly, but is not spinning, the problem might be...
...two-second pause. Contact HP for assistance. 4. Reseat the processor. Green Power LED blinks every two seconds.** No beeps. None Green Power LED blinks three times, once per second.** No beeps. For the following LED activity and beeps, the beeps are secure on . ...a problem with the processor heatsink. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. beeps. Green Power LED blinks four times, once per second.** No beeps Workstation in and seated properly, but is not spinning, the problem might be...
HP xw Workstation series Setup and Troubleshooting Guide
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...-second pause. Contact HP for assistance. Five beeps. Replace third-party memory with HP memory. 4. The problem might be on the graphics card. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible... twosecond pause. Reseat DIMMs. 2. Contact HP for detailed information on workstation series and model. 2. Red Power LED blinks six times, once every second, followed by removing all devices are functioning properly. 3. Six beeps. CAUTION: Internal components might be on ...
...-second pause. Contact HP for assistance. Five beeps. Replace third-party memory with HP memory. 4. The problem might be on the graphics card. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible... twosecond pause. Reseat DIMMs. 2. Contact HP for detailed information on workstation series and model. 2. Red Power LED blinks six times, once every second, followed by removing all devices are functioning properly. 3. Six beeps. CAUTION: Internal components might be on ...
HP xw Workstation series Setup and Troubleshooting Guide
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...disconnect the workstation power cord before you to power on clearing CMOS. 2. To resolve the problem, choose one at http://www.hp.com/support/workstation_manuals. Contact HP for ...your ROM. To download the Softpaq executable, visit http://www.hp.com/go/ workstationsupport. 3. Nine beeps. ● The problem might be on and LEDs are...workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Check that unit is functional. Table 5-3 Diagnostic lights and audible codes...
...disconnect the workstation power cord before you to power on clearing CMOS. 2. To resolve the problem, choose one at http://www.hp.com/support/workstation_manuals. Contact HP for ...your ROM. To download the Softpaq executable, visit http://www.hp.com/go/ workstationsupport. 3. Nine beeps. ● The problem might be on and LEDs are...workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Check that unit is functional. Table 5-3 Diagnostic lights and audible codes...
HP xw9400 Workstation - Service and Technical Reference Guide
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... for memory error (five beeps and blinks). ● If memory node interleave is enabled but the memory installed on invalid memory configurations. ● If BIOS cannot obtain a valid memory configuration, it snaps into place. Lower the memory fan until it will halt the system with a diagnostics 2006 code for proper installation. NOTE...
... for memory error (five beeps and blinks). ● If memory node interleave is enabled but the memory installed on invalid memory configurations. ● If BIOS cannot obtain a valid memory configuration, it snaps into place. Lower the memory fan until it will halt the system with a diagnostics 2006 code for proper installation. NOTE...
HP xw9400 Workstation - Service and Technical Reference Guide
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... at least four seconds, then press the power button again to restart the system. Refer to the Diagnostic lights and audible (beep) codes section of the workstation. If the system does not shut down the system by pressing any key. For example, if you have been installed. If... installed new software, uninstall the software and verify if the workstation functions properly. ● If the screen is blank, plug the monitor into the network connection. If the system beeps, then your system by visiting http://www.hp.com/go/quickspecs. ● Verify that all required device drivers...
... at least four seconds, then press the power button again to restart the system. Refer to the Diagnostic lights and audible (beep) codes section of the workstation. If the system does not shut down the system by pressing any key. For example, if you have been installed. If... installed new software, uninstall the software and verify if the workstation functions properly. ● If the screen is blank, plug the monitor into the network connection. If the system beeps, then your system by visiting http://www.hp.com/go/quickspecs. ● Verify that all required device drivers...
HP xw9400 Workstation - Service and Technical Reference Guide
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... has an error. If the system beeps, the keyboard is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key. System is off. See Diagnostic light codes on the workstation? ● Are you running diagnostic... 1. To do so, right-click the desktop, then click Properties to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on . LED color definitions The...troubleshooting chapter in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals.
... has an error. If the system beeps, the keyboard is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key. System is off. See Diagnostic light codes on the workstation? ● Are you running diagnostic... 1. To do so, right-click the desktop, then click Properties to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on . LED color definitions The...troubleshooting chapter in the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals.
HP xw9400 Workstation - Service and Technical Reference Guide
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Go to download the latest diagnostic utility: 1. Select your workstation. The blinking LEDs and beeps repeat for example, 800) in the bottom on the screen. 1. Click Save in the text box, and then press Enter. 5. All three log files... & Drivers link. 3. Enter your product number (for five cycles. Diagnostic light codes NOTE: The beeps are related to your operating system. 6. Saving and printing information in HP Vision Field Diagnostics You can not save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB ...
Go to download the latest diagnostic utility: 1. Select your workstation. The blinking LEDs and beeps repeat for example, 800) in the bottom on the screen. 1. Click Save in the text box, and then press Enter. 5. All three log files... & Drivers link. 3. Enter your product number (for five cycles. Diagnostic light codes NOTE: The beeps are related to your operating system. 6. Saving and printing information in HP Vision Field Diagnostics You can not save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB ...
HP xw9400 Workstation - Service and Technical Reference Guide
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...Open access panel, and verify that the fan assembly is fully/properly seated or installed. 3. If fan is plugged in the processor fan. Contact HP for assistance 4. Replace the system board. ● If the power supply fan does not spin or the BIST* LED does not light, ... Blinks red/beeps two times, once per second, replacing components because there is power to see if the processor fan spins. Table 6-2 Diagnostic LED codes Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action None CAUTION: Disconnect AC power from the workstation before reseating or...
...Open access panel, and verify that the fan assembly is fully/properly seated or installed. 3. If fan is plugged in the processor fan. Contact HP for assistance 4. Replace the system board. ● If the power supply fan does not spin or the BIST* LED does not light, ... Blinks red/beeps two times, once per second, replacing components because there is power to see if the processor fan spins. Table 6-2 Diagnostic LED codes Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action None CAUTION: Disconnect AC power from the workstation before reseating or...
HP xw9400 Workstation - Service and Technical Reference Guide
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...codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Blinks red/beeps four CAUTION: Disconnect AC power from the workstation before reseating or times, once per second, replacing components because there is power to the system board even then a two-second pause when the workstation...-second pause CAUTION: Disconnect AC power from the system board. Replace third-party memory with HP memory. 5. Power supply failure. 1. Blinks red/beeps five times, once per second, replacing components because there is power to the system board ...
...codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Blinks red/beeps four CAUTION: Disconnect AC power from the workstation before reseating or times, once per second, replacing components because there is power to the system board even then a two-second pause when the workstation...-second pause CAUTION: Disconnect AC power from the system board. Replace third-party memory with HP memory. 5. Power supply failure. 1. Blinks red/beeps five times, once per second, replacing components because there is power to the system board ...
HP xw9400 Workstation - Service and Technical Reference Guide
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.... * Refer to boot. 1. Table 6-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Blinks red/beeps seven CAUTION: Disconnect AC power from the workstation before reseating or times, once per second, replacing components ... BIST information. Possible Solution 1. Attempt the normal Windows shut down procedure. 2. Restart the workstation using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). Disconnect electrical plug from outlet. ENWW Troubleshooting scenarios and solutions 137
.... * Refer to boot. 1. Table 6-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Blinks red/beeps seven CAUTION: Disconnect AC power from the workstation before reseating or times, once per second, replacing components ... BIST information. Possible Solution 1. Attempt the normal Windows shut down procedure. 2. Restart the workstation using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). Disconnect electrical plug from outlet. ENWW Troubleshooting scenarios and solutions 137