HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the workstation. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the workstation. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
HP xw Workstation series Setup and Troubleshooting Guide
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... provides a list of the workstation. If the system remains in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it in the scroll list to the Diagnostic lights and audible (beep) codes section of this document for at : http://www.hp.com/go /quickspecs. ●...; Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all cables for loose or...
... provides a list of the workstation. If the system remains in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it in the scroll list to the Diagnostic lights and audible (beep) codes section of this document for at : http://www.hp.com/go /quickspecs. ●...; Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all cables for loose or...
HP xw Workstation series Setup and Troubleshooting Guide
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... lights and audible (beep) codes on the front of new Turn off power to determine possible causes. Workstation will not start. Reboot the workstation, and follow the instructions for four seconds. Observe the beeps and LED lights on page 42 to the workstation by pressing and holding... or disable devices to the configuration, you of the system. Manually turn off the workstation, turn on the external device, then turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Shut down . When the system advised you did not accept ...
... lights and audible (beep) codes on the front of new Turn off power to determine possible causes. Workstation will not start. Reboot the workstation, and follow the instructions for four seconds. Observe the beeps and LED lights on page 42 to the workstation by pressing and holding... or disable devices to the configuration, you of the system. Manually turn off the workstation, turn on the external device, then turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Shut down . When the system advised you did not accept ...
HP xw Workstation series Setup and Troubleshooting Guide
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...HP for assistance. No Workstation on the system board: ◦ 24-pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 None Green Power LED blinks three times, once per second.** No beeps. Workstation in Suspend to RAM... mode (select models only) or normal Suspend mode. To prevent damage, disconnect the workstation power cord of bad followed by either system is off .** Workstation in Suspend to RAM mode...
...HP for assistance. No Workstation on the system board: ◦ 24-pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 None Green Power LED blinks three times, once per second.** No beeps. Workstation in Suspend to RAM... mode (select models only) or normal Suspend mode. To prevent damage, disconnect the workstation power cord of bad followed by either system is off .** Workstation in Suspend to RAM mode...
HP xw Workstation series Setup and Troubleshooting Guide
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... one at a time to the Service and Technical Reference Guide for your workstation model for assistance. a. Contact HP for assistance. Five beeps. Reseat the graphics card. 2. Contact HP for assistance. Seven beeps. NOTE: Refer to ensure all attached devices (such as hard, diskette,...b. Red Power LED blinks five times, once every second, followed by a two-second pause. Replace third-party memory with HP memory. 4. Six beeps. Pre-video graphics error. CAUTION: Internal components might be powered even when the system is off . Table 5-3 Diagnostic lights...
... one at a time to the Service and Technical Reference Guide for your workstation model for assistance. a. Contact HP for assistance. Five beeps. Reseat the graphics card. 2. Contact HP for assistance. Seven beeps. NOTE: Refer to ensure all attached devices (such as hard, diskette,...b. Red Power LED blinks five times, once every second, followed by a two-second pause. Replace third-party memory with HP memory. 4. Six beeps. Pre-video graphics error. CAUTION: Internal components might be powered even when the system is off . Table 5-3 Diagnostic lights...
HP xw Workstation series Setup and Troubleshooting Guide
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... followed by a two-second pause. Nine beeps. ● The problem might be on the system board. To resolve the problem, choose one at http://www.hp.com/support/workstation_manuals. Contact HP for assistance. * Some workstation models (such as the xw4550) do not ...board. To prevent damage, disconnect the workstation power cord before you remove a component. 1. SoftPaq is a self-extracting executable, which contains instructions for assistance. Contact HP for assistance. Contact HP for less than 4 seconds. No beeps. CAUTION: Internal components might be ...
... followed by a two-second pause. Nine beeps. ● The problem might be on the system board. To resolve the problem, choose one at http://www.hp.com/support/workstation_manuals. Contact HP for assistance. * Some workstation models (such as the xw4550) do not ...board. To prevent damage, disconnect the workstation power cord before you remove a component. 1. SoftPaq is a self-extracting executable, which contains instructions for assistance. Contact HP for assistance. Contact HP for less than 4 seconds. No beeps. CAUTION: Internal components might be ...
Remote Graphics Software 4.2.0 User Guide
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... The following steps connect a simple beeping client to running jackd process on an HP Blade Workstation Client receiver system connected to the RGS Sender system. Currently JACK systems only support client-server combinations where the UIDs match. HP Blade Workstations Only: Remote USB is properly configured...(UID) may help to identify the problem: 1. Determine that the HP Remote Virtual USB driver is running ? If UIDs do not match, you have the devices appear connected to a HP Blade Workstation sender system. Currently only a single Sender can be heard through the...
... The following steps connect a simple beeping client to running jackd process on an HP Blade Workstation Client receiver system connected to the RGS Sender system. Currently JACK systems only support client-server combinations where the UIDs match. HP Blade Workstations Only: Remote USB is properly configured...(UID) may help to identify the problem: 1. Determine that the HP Remote Virtual USB driver is running ? If UIDs do not match, you have the devices appear connected to a HP Blade Workstation sender system. Currently only a single Sender can be heard through the...
HP xw8400 Workstation - Service and Technical Reference Guide
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...workstation. If the system successfully starts from a ROMPaq CD. The following table lists the various keyboard light combinations used by Boot Block ROM Light State Description FailSafe Boot Block Mode Keyboard LED Activity State/Message Num Lock On ROMPaq diskette or ROMPaq CD not present, is found, you will hear eight beeps... that checks for example, if a power failure occurs during a ROM upgrade. Table 3-2 Keyboard light combinations used by a two-second pause. ENWW Desktop management 35 Also, you are included with each combination. USB media such as an HP ...
...workstation. If the system successfully starts from a ROMPaq CD. The following table lists the various keyboard light combinations used by Boot Block ROM Light State Description FailSafe Boot Block Mode Keyboard LED Activity State/Message Num Lock On ROMPaq diskette or ROMPaq CD not present, is found, you will hear eight beeps... that checks for example, if a power failure occurs during a ROM upgrade. Table 3-2 Keyboard light combinations used by a two-second pause. ENWW Desktop management 35 Also, you are included with each combination. USB media such as an HP ...
HP xw8400 Workstation - Service and Technical Reference Guide
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... memory configuration by disabling some of the plugged-in memory, the BIOS will do so and report a warning during POST ("215-mismatched memory"). Lay the workstation on page 57). ● Load the memory module pairs in order of size, from the system ( Pre-disassembly procedures on page 50) and remove the... access panel (Access panel on its side with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in this condition.
... memory configuration by disabling some of the plugged-in memory, the BIOS will do so and report a warning during POST ("215-mismatched memory"). Lay the workstation on page 57). ● Load the memory module pairs in order of size, from the system ( Pre-disassembly procedures on page 50) and remove the... access panel (Access panel on its side with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in this condition.
HP xw8400 Workstation - Service and Technical Reference Guide
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...Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on the system. ● Are you to perform testing and to : ● Run diagnostics. ● View the hardware configuration of the diagnostic utilities, use the following table. HP Insight Diagnostics... Examine all cables for each application? ● Remove all diskettes and CDs from various sources. System has an error. If the system beeps, then the keyboard is on page 106. LED color definitions The front panel LED indicates system status as a diskette drive. ● Are...
...Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor powered on the system. ● Are you to perform testing and to : ● Run diagnostics. ● View the hardware configuration of the diagnostic utilities, use the following table. HP Insight Diagnostics... Examine all cables for each application? ● Remove all diskettes and CDs from various sources. System has an error. If the system beeps, then the keyboard is on page 106. LED color definitions The front panel LED indicates system status as a diskette drive. ● Are...
HP xw8400 Workstation - Service and Technical Reference Guide
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...in the lower-left corner of the display, this section might also include error details. Diagnostic light codes NOTE: The beeps are related to your workstation. Error Log-Displays the tests that have failed during the diagnostic testing. Te error count is the number of the...-Reloads and refreshes all components and display component details after the refresh. Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. Clicking the Clear ...
...in the lower-left corner of the display, this section might also include error details. Diagnostic light codes NOTE: The beeps are related to your workstation. Error Log-Displays the tests that have failed during the diagnostic testing. Te error count is the number of the...-Reloads and refreshes all components and display component details after the refresh. Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. Clicking the Clear ...
HP xw8400 Workstation - Service and Technical Reference Guide
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... second pause, 4 components because there is power to the system board even when the workstation is powered beeps down. Ensure that the fan assembly is properly attached. Contact HP for assistance. If problems persist, there may be a problem with the processor heatsink....header. Blinks red 3 times, once per Thermal shutdown. ENWW Diagnostic error codes 107 second, then 2 second pause, 2 beeps 1. Verify that the workstation air vents are properly connected to the inline front panel I/O device assembly connector. 3. CPU not installed. 1. Remove expansion cards...
... second pause, 4 components because there is power to the system board even when the workstation is powered beeps down. Ensure that the fan assembly is properly attached. Contact HP for assistance. If problems persist, there may be a problem with the processor heatsink....header. Blinks red 3 times, once per Thermal shutdown. ENWW Diagnostic error codes 107 second, then 2 second pause, 2 beeps 1. Verify that the workstation air vents are properly connected to the inline front panel I/O device assembly connector. 3. CPU not installed. 1. Remove expansion cards...
HP xw8400 Workstation - Service and Technical Reference Guide
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... connections are functioning properly. 3. Replace third-party memory with HP memory. 4. Blinks red 6 times, once per second, then 2 second pause, 6 beeps CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down . Pre-video graphics card error. Reseat...
... connections are functioning properly. 3. Replace third-party memory with HP memory. 4. Blinks red 6 times, once per second, then 2 second pause, 6 beeps CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down . Pre-video graphics card error. Reseat...
HP xw8400 Workstation - Service and Technical Reference Guide
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... power button. Blinks red 9 times, once per second, then 2 second pause, 8 beeps CAUTION: Disconnect AC power from outlet. Replace the system board. 2. Workstation date and time display is established. network connection is incorrect. The Num Lock key can ...device (e.g., HP Drive Key). Blinks red 8 times, once per CAUTION: Disconnect AC power from the workstation before reseating or replacing second, then 2 second pause, 9 components because there is power to the system board even when the workstation is powered beeps down procedure. 2. Workstation appears ...
... power button. Blinks red 9 times, once per second, then 2 second pause, 8 beeps CAUTION: Disconnect AC power from outlet. Replace the system board. 2. Workstation date and time display is established. network connection is incorrect. The Num Lock key can ...device (e.g., HP Drive Key). Blinks red 8 times, once per CAUTION: Disconnect AC power from the workstation before reseating or replacing second, then 2 second pause, 9 components because there is power to the system board even when the workstation is powered beeps down procedure. 2. Workstation appears ...
HP xw8400 Workstation - Service and Technical Reference Guide
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...and the Power LED flashes Red two times, once every second, followed by a two-second pause, and two simultaneous beeps are not flashing. Be sure workstation air vents are not blocked and the cooling fan is plugged into the system board header. Verify that the power ...supply cables are connected and working AC outlet. 2. Verify power supply functionality: a. Be sure the fans are properly connected to the workstation is experienced. If not spinning, be blocked or not turning. Plug in AC power. 110 Chapter 5 System diagnostics and troubleshooting ENWW Hard ...
...and the Power LED flashes Red two times, once every second, followed by a two-second pause, and two simultaneous beeps are not flashing. Be sure workstation air vents are not blocked and the cooling fan is plugged into the system board header. Verify that the power ...supply cables are connected and working AC outlet. 2. Verify power supply functionality: a. Be sure the fans are properly connected to the workstation is experienced. If not spinning, be blocked or not turning. Plug in AC power. 110 Chapter 5 System diagnostics and troubleshooting ENWW Hard ...
HP xw8400 Workstation - Service and Technical Reference Guide
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... slowly immediately after power on page 127. message. damaged hard drive. 2. Insert a bootable diskette into the diskette drive and restart the workstation. Connect slower UATA devices to a separate data cable connected to a working electrical outlet. 114 Chapter 5 System diagnostics and troubleshooting ENWW Hard... Solving hard drive problems Table 5-6 Hard drive problems Problem Cause Solution Hard drive error occurs. Observe the beeps and LED lights on the same data cable. bad or there is enabled, try adding a POST delay under Advanced>Power-On.
... slowly immediately after power on page 127. message. damaged hard drive. 2. Insert a bootable diskette into the diskette drive and restart the workstation. Connect slower UATA devices to a separate data cable connected to a working electrical outlet. 114 Chapter 5 System diagnostics and troubleshooting ENWW Hard... Solving hard drive problems Table 5-6 Hard drive problems Problem Cause Solution Hard drive error occurs. Observe the beeps and LED lights on the same data cable. bad or there is enabled, try adding a POST delay under Advanced>Power-On.
HP xw8400 Workstation - Service and Technical Reference Guide
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... during the POST but goes blank when the OS starts. Cables are not compatible with your workstation in FailSafe Boot Block mode (indicated by eight beeps). Install the video drivers included in the 1. ENWW Troubleshooting scenarios and solutions 115 scan rate ...is securely connected to the monitor manual for information on changing display settings. workstation are not properly connected. Switch the monitor to match those supported by a two second pause, and the workstation beeps six times. Monitor settings in the upgrade kit. Replace the system board....
... during the POST but goes blank when the OS starts. Cables are not compatible with your workstation in FailSafe Boot Block mode (indicated by eight beeps). Install the video drivers included in the 1. ENWW Troubleshooting scenarios and solutions 115 scan rate ...is securely connected to the monitor manual for information on changing display settings. workstation are not properly connected. Switch the monitor to match those supported by a two second pause, and the workstation beeps six times. Monitor settings in the upgrade kit. Replace the system board....
HP xw8400 Workstation - Service and Technical Reference Guide
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...properly jumpered or otherwise configured. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down . For systems with HP memory. 4. Cables of new external device Be sure that all cables... five times, once every second, followed by a two second pause, and the workstation beeps six times. Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps five times. Video card is not seated properly or is bad, or system board...
...properly jumpered or otherwise configured. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down . For systems with HP memory. 4. Cables of new external device Be sure that all cables... five times, once every second, followed by a two second pause, and the workstation beeps six times. Power LED flashes Red six times, once every second, followed by a two second pause, and the workstation beeps five times. Video card is not seated properly or is bad, or system board...
HP xw8400 Workstation - Service and Technical Reference Guide
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...by a 2-second pause, and the workstation beeps 5 times. Memory is installed incorrectly or is hot. Processor is bad. Solution 1. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to see that came with HP memory. 4. Non-bootable CD in the... scenarios and solutions 123 more memory to the drive. Replace the system board. Check to the system board even when the workstation is or DVD drive. Install correct device driver. Decoder software is experienced. Replace third-party memory with the DVD drive. ...
...by a 2-second pause, and the workstation beeps 5 times. Memory is installed incorrectly or is hot. Processor is bad. Solution 1. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to see that came with HP memory. 4. Non-bootable CD in the... scenarios and solutions 123 more memory to the drive. Replace the system board. Check to the system board even when the workstation is or DVD drive. Install correct device driver. Decoder software is experienced. Replace third-party memory with the DVD drive. ...