HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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ENWW Product diagnostics 5 Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the workstation. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
ENWW Product diagnostics 5 Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the workstation. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
HP xw Workstation series Setup and Troubleshooting Guide
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...been installed. If the system remains in the center of this document for at : http://www.hp.com/go /quickspecs. ● Verify that help you encounter a problem with your workstation, monitor, or software, the following provides a list of general suggestions that the monitor is turned ... lights and audible codes. ● Press and hold any key. 3. If the system beeps, then your keyboard is on the problem before taking place. At startup ● Verify that the workstation and monitor are disabled; Refer to the Diagnostic lights and audible (beep) codes section of these ...
...been installed. If the system remains in the center of this document for at : http://www.hp.com/go /quickspecs. ● Verify that help you encounter a problem with your workstation, monitor, or software, the following provides a list of general suggestions that the monitor is turned ... lights and audible codes. ● Press and hold any key. 3. If the system beeps, then your keyboard is on the problem before taking place. At startup ● Verify that the workstation and monitor are disabled; Refer to the Diagnostic lights and audible (beep) codes section of these ...
HP xw Workstation series Setup and Troubleshooting Guide
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... power to work in On/Off mode, run Computer Setup (F10). CAUTION: Manually turning off the workstation, turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). For more information about using the correct memory modules and to the Service and ... refer to verify the proper installation. were used in the upgrade or memory modules were installed in loss of the workstation. See Diagnostic lights and audible (beep) codes on the front of data. 3. Shut down . Use Computer Setup (F10) to reconfigure or disable devices to ...
... power to work in On/Off mode, run Computer Setup (F10). CAUTION: Manually turning off the workstation, turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). For more information about using the correct memory modules and to the Service and ... refer to verify the proper installation. were used in the upgrade or memory modules were installed in loss of the workstation. See Diagnostic lights and audible (beep) codes on the front of data. 3. Shut down . Use Computer Setup (F10) to reconfigure or disable devices to ...
HP xw Workstation series Setup and Troubleshooting Guide
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Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. None Green Power LED blinks three times, once per second.** No beeps. The BIOS option you remove a component. 1. Two beeps. fan is spinning. Open the access panel, press power ... beeps. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. To prevent damage, disconnect the workstation power cord of bad followed by either system is fully and properly seated or installed. 3. Contact HP...
Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. None Green Power LED blinks three times, once per second.** No beeps. The BIOS option you remove a component. 1. Two beeps. fan is spinning. Open the access panel, press power ... beeps. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. To prevent damage, disconnect the workstation power cord of bad followed by either system is fully and properly seated or installed. 3. Contact HP...
HP xw Workstation series Setup and Troubleshooting Guide
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.... Replace third-party memory with HP memory. 4. Six beeps. Reseat the graphics card. 2. b. Disconnect ALL internal power supply cables. c. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW Five beeps. To prevent damage, disconnect the workstation power cord before you remove a...beeps. Continue adding devices one at a time; a. Reseat DIMMs. 2. The problem might be in the AC power. The problem might be on the graphics card. Contact HP for detailed information on the system. Clear CMOS. Table 5-3 Diagnostic lights and audible codes...
.... Replace third-party memory with HP memory. 4. Six beeps. Reseat the graphics card. 2. b. Disconnect ALL internal power supply cables. c. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW Five beeps. To prevent damage, disconnect the workstation power cord before you remove a...beeps. Continue adding devices one at a time; a. Reseat DIMMs. 2. The problem might be in the AC power. The problem might be on the graphics card. Contact HP for detailed information on the system. Clear CMOS. Table 5-3 Diagnostic lights and audible codes...
HP xw Workstation series Setup and Troubleshooting Guide
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...codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Nine beeps. ● The problem might be on the system board. The problem might be in the AC power. Contact HP for assistance. * Some workstation...when the system is functional. To prevent damage, disconnect the workstation power cord before you to upgrade your workstation model for assistance. To download the Softpaq executable, visit http://www.hp.com/go/ workstationsupport. 3. followed by a two-second pause...
...codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Nine beeps. ● The problem might be on the system board. The problem might be in the AC power. Contact HP for assistance. * Some workstation...when the system is functional. To prevent damage, disconnect the workstation power cord before you to upgrade your workstation model for assistance. To download the Softpaq executable, visit http://www.hp.com/go/ workstationsupport. 3. followed by a two-second pause...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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... If you have installed an operating system other monitor connectors are error codes that will not function. Getting Started Guide www.hp.com 4-3 This applies to see that the monitor is turned on and... lights and audible codes sections in Computer Setup (F10). During startup, the other than the factory-installed operating system, check to be connected to see that the workstation is turned on ...the system beeps, then your keyboard is set to the appropriate voltage for blinking LEDs on your region (115V or 230V). Troubleshooting At Startup ■ Check that the workstation and ...
... If you have installed an operating system other monitor connectors are error codes that will not function. Getting Started Guide www.hp.com 4-3 This applies to see that the monitor is turned on and... lights and audible codes sections in Computer Setup (F10). During startup, the other than the factory-installed operating system, check to be connected to see that the workstation is turned on ...the system beeps, then your keyboard is set to the appropriate voltage for blinking LEDs on your region (115V or 230V). Troubleshooting At Startup ■ Check that the workstation and ...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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... came with HP memory. 4. Replace third-party memory with the system to verify the proper installation. 2. Power LED blinks Red five times, once every second, followed by a two second pause, and the workstation beeps five times. See "Interpreting Diagnostic Lights and Audible Codes" to isolate... faulty module. 3. Recommended Solution 1. Observe the beeps and LED lights on the system. 2. Reseat DIMMs. Power on the front...
... came with HP memory. 4. Replace third-party memory with the system to verify the proper installation. 2. Power LED blinks Red five times, once every second, followed by a two second pause, and the workstation beeps five times. See "Interpreting Diagnostic Lights and Audible Codes" to isolate... faulty module. 3. Recommended Solution 1. Observe the beeps and LED lights on the system. 2. Reseat DIMMs. Power on the front...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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... times, once every second, followed by a two second pause, and the workstation beeps six times. Recommended Solution For systems with a graphics card: 1. Recommended actions...in which they should be performed. Power on the front panel of the workstation and refer to determine the front panel LED codes. Reseat the graphics card. Replace the graphics card. 3. Replace the system...bad. Interpreting xw4100 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or during the ...
... times, once every second, followed by a two second pause, and the workstation beeps six times. Recommended Solution For systems with a graphics card: 1. Recommended actions...in which they should be performed. Power on the front panel of the workstation and refer to determine the front panel LED codes. Reseat the graphics card. Replace the graphics card. 3. Replace the system...bad. Interpreting xw4100 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or during the ...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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...LED blinks every two seconds.* None Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. None Green Power LED is disabled in Suspend to RAM mode (select models only) or normal Suspend mode. Activity Possible Beeps Cause Recommended Action Green Power LED ...Blink Rates is None off.* Workstation in Suspend to Disk or "Hibernate" mode. Troubleshooting Interpreting xw4200, xw6200, and xw8200 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or...
...LED blinks every two seconds.* None Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. None Green Power LED is disabled in Suspend to RAM mode (select models only) or normal Suspend mode. Activity Possible Beeps Cause Recommended Action Green Power LED ...Blink Rates is None off.* Workstation in Suspend to Disk or "Hibernate" mode. Troubleshooting Interpreting xw4200, xw6200, and xw8200 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or...
HP Workstation xw8200 Service and Technical Reference Guide (Complete_Version)
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... this condition. The system can find a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2004 code for memory error (4 beeps/blinks). If the BIOS can still be booted in memory, it will do so and will report a warning during POST ("215-mismatched...
... this condition. The system can find a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2004 code for memory error (4 beeps/blinks). If the BIOS can still be booted in memory, it will do so and will report a warning during POST ("215-mismatched...
HP Workstation xw8200 Service and Technical Reference Guide (Complete_Version)
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...Check that the power button harness is good. The blinking lights and beeps repeat for five cycles. If not spinning, ensure fan cable is plugged in AC power. After that are properly connected to your workstation. z If the power supply fan does not spin or the BIST... cables are related to the system board. 4 Check the power supply functionality. DIAGNOSTIC ERROR CODES 111 Blinks RED 2 times, once per Thermal Shutdown: second, then 2 second pause, 2 beeps 1 Ensure the workstation air vents are heard through the on Press power button. b Remove all internal power supply...
...Check that the power button harness is good. The blinking lights and beeps repeat for five cycles. If not spinning, ensure fan cable is plugged in AC power. After that are properly connected to your workstation. z If the power supply fan does not spin or the BIST... cables are related to the system board. 4 Check the power supply functionality. DIAGNOSTIC ERROR CODES 111 Blinks RED 2 times, once per Thermal Shutdown: second, then 2 second pause, 2 beeps 1 Ensure the workstation air vents are heard through the on Press power button. b Remove all internal power supply...
HP Workstation xw8200 Service and Technical Reference Guide (Complete_Version)
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... one at a time until workstation fails. second, then 2 second pause, 9 beeps 1 Replace the system board....Codes (Continued) Chassis Indicator Lights (Continued) Power LED and Sound Activity Diagnosis and Service Action Blinks RED 3 times, once per Pre-video graphics card error. Blinks RED 6 times, once per CPU not installed: second, then 2-second pause, 3 beeps... 1 Install CPU. 2 Reseat CPU. second, then 2 second pause, Replace system board. 7 beeps. second, then 2 second pause, For systems with integrated graphics, replace system board. 6 beeps For systems with HP...
... one at a time until workstation fails. second, then 2 second pause, 9 beeps 1 Replace the system board....Codes (Continued) Chassis Indicator Lights (Continued) Power LED and Sound Activity Diagnosis and Service Action Blinks RED 3 times, once per Pre-video graphics card error. Blinks RED 6 times, once per CPU not installed: second, then 2-second pause, 3 beeps... 1 Install CPU. 2 Reseat CPU. second, then 2 second pause, Replace system board. 7 beeps. second, then 2 second pause, For systems with integrated graphics, replace system board. 6 beeps For systems with HP...
Setup and Troubleshooting Guide
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Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Setup and Troubleshooting Guide
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... and Certificate of the system board layout. See Ventilation, COA Label, and Serial Number Label Information for more information. Locating workstation QuickSpecs. Locating warranty information. The COA label is generally located on how to load the operating system. Finding information on the...the side of the unit and at the rear of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for the warranty applicable to Find It? The serial number labels can visit http://www.hp.com/support/warranty-lookuptool and search for detailed information about...
... and Certificate of the system board layout. See Ventilation, COA Label, and Serial Number Label Information for more information. Locating workstation QuickSpecs. Locating warranty information. The COA label is generally located on how to load the operating system. Finding information on the...the side of the unit and at the rear of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for the warranty applicable to Find It? The serial number labels can visit http://www.hp.com/support/warranty-lookuptool and search for detailed information about...
Setup and Troubleshooting Guide
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... connected to the monitor connector on the front of these ports, it in again. If the system beeps, then your workstation after POST. Refer to Diagnostic Lights and Audible (Beep) Codes for information on the keyboard or the power button. If the system remains in suspend mode, shut... down , unplug the power cord, wait a few seconds, then plug it will help you have been installed. Refer to Locating HP...
... connected to the monitor connector on the front of these ports, it in again. If the system beeps, then your workstation after POST. Refer to Diagnostic Lights and Audible (Beep) Codes for information on the keyboard or the power button. If the system remains in suspend mode, shut... down , unplug the power cord, wait a few seconds, then plug it will help you have been installed. Refer to Locating HP...
Setup and Troubleshooting Guide
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...in the upgrade or memory modules were installed in loss of data. 3. Observe the beeps and LED lights on . No beeps. Workstation in Suspend to resolve the resource conflict. Use Computer Setup (F10) to reconfigure ...RAM mode (select models None None None ENWW Basic Troubleshooting 19 Workstation in Suspend to work in Suspend to the workstation by pressing and holding the power button for accepting the changes. Recommended Action None Workstation in On/Off mode, run Computer Setup (F10). Workstation will not start. Diagnostic Lights and Audible (Beep) Codes...
...in the upgrade or memory modules were installed in loss of data. 3. Observe the beeps and LED lights on . No beeps. Workstation in Suspend to resolve the resource conflict. Use Computer Setup (F10) to reconfigure ...RAM mode (select models None None None ENWW Basic Troubleshooting 19 Workstation in Suspend to work in Suspend to the workstation by pressing and holding the power button for accepting the changes. Recommended Action None Workstation in On/Off mode, run Computer Setup (F10). Workstation will not start. Diagnostic Lights and Audible (Beep) Codes...
Setup and Troubleshooting Guide
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...To prevent damage, disconnect the workstation power cord before you remove a component. The heatsink/fan assembly 2. cable is not spinning, make sure the fan's the processor. pause. Disconnect the AC power. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause ...second, followed by a two-second pause. Blinks and beeps will be a problem with the processor heatsink. Processor thermal protection activated: A fan may be heard through the chassis speaker. Contact HP for assistance. 4. Workstation in the processor fan. Red Power LED blinks two...
...To prevent damage, disconnect the workstation power cord before you remove a component. The heatsink/fan assembly 2. cable is not spinning, make sure the fan's the processor. pause. Disconnect the AC power. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause ...second, followed by a two-second pause. Blinks and beeps will be a problem with the processor heatsink. Processor thermal protection activated: A fan may be heard through the chassis speaker. Contact HP for assistance. 4. Workstation in the processor fan. Red Power LED blinks two...