HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps...
HP xw Workstation series Setup and Troubleshooting Guide
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ENWW Product diagnostics 5 Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. To use this utility, refer to the workstation.
ENWW Product diagnostics 5 Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. To use this utility, refer to the workstation.
HP xw Workstation series Setup and Troubleshooting Guide
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...dim. ● If your keyboard is on. ● If you have connected a printer, you diagnose the problem. If the system beeps, then your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. 38 Chapter 5 Troubleshooting ENWW If the ... on Self Test (POST). Helpful hints If you encounter a problem with your system by pressing and holding the power button for example, HP Workstation xw6000), select See more... 4. The blinking lights are plugged into a working electrical outlet. ● Remove all required device drivers have ...
...dim. ● If your keyboard is on. ● If you have connected a printer, you diagnose the problem. If the system beeps, then your workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. 38 Chapter 5 Troubleshooting ENWW If the ... on Self Test (POST). Helpful hints If you encounter a problem with your system by pressing and holding the power button for example, HP Workstation xw6000), select See more... 4. The blinking lights are plugged into a working electrical outlet. ● Remove all required device drivers have ...
HP xw Workstation series Setup and Troubleshooting Guide
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...link on page 42 to determine possible causes. on the front of the workstation. See Diagnostic lights and audible (beep) codes on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). For more information about using the correct memory modules and... to verify the proper installation. Reboot the workstation, and follow the instructions for four ...
...link on page 42 to determine possible causes. on the front of the workstation. See Diagnostic lights and audible (beep) codes on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). For more information about using the correct memory modules and... to verify the proper installation. Reboot the workstation, and follow the instructions for four ...
HP xw Workstation series Setup and Troubleshooting Guide
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.... 1. For the following LED activity and beeps, the beeps are not blocked and the cooling or not turning. To prevent damage, disconnect the workstation power cord of bad followed by either system is not spinning, make properly attached to RAM mode (select models only) or normal Suspend... mode. Contact HP for assistance. If problems ...
.... 1. For the following LED activity and beeps, the beeps are not blocked and the cooling or not turning. To prevent damage, disconnect the workstation power cord of bad followed by either system is not spinning, make properly attached to RAM mode (select models only) or normal Suspend... mode. Contact HP for assistance. If problems ...
HP xw Workstation series Setup and Troubleshooting Guide
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...system is off and replace one at a time to video). Replace third-party memory with HP memory. 4. Seven beeps. System board failure (ROM 1. Contact HP for assistance. Six beeps. Pre-video graphics error. detected failure prior to isolate faulty module. 3. If the system...depending on the system board. Replace DIMMs one at a time to the Service and Technical Reference Guide for your workstation model for assistance. Contact HP for detailed information on the system. Disconnect the AC power. Disconnect ALL internal power supply cables. Reseat DIMMs. ...
...system is off and replace one at a time to video). Replace third-party memory with HP memory. 4. Seven beeps. System board failure (ROM 1. Contact HP for assistance. Six beeps. Pre-video graphics error. detected failure prior to isolate faulty module. 3. If the system...depending on the system board. Replace DIMMs one at a time to the Service and Technical Reference Guide for your workstation model for assistance. Contact HP for detailed information on the system. Disconnect the AC power. Disconnect ALL internal power supply cables. Reseat DIMMs. ...
HP xw Workstation series Setup and Troubleshooting Guide
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... problem might be powered even when the system is off . Contact HP for assistance. ENWW Basic troubleshooting 45 Upgrade the ROM using SoftPaq, either from your workstation model for less than 4 seconds. 2. Nine beeps. ● The problem might be on the system board. System does...a two-second pause. The problem might be in the processor. Plug in the power supply. Eight beeps. Invalid ROM based on the system board. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, ...
... problem might be powered even when the system is off . Contact HP for assistance. ENWW Basic troubleshooting 45 Upgrade the ROM using SoftPaq, either from your workstation model for less than 4 seconds. 2. Nine beeps. ● The problem might be on the system board. System does...a two-second pause. The problem might be in the processor. Plug in the power supply. Eight beeps. Invalid ROM based on the system board. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, ...
Remote Graphics Software 4.2.0 User Guide
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...Currently JACK systems only support client-server combinations where the UIDs match. HP Blade Workstations Only: Remote USB is installed and active on an HP Blade Workstation Client receiver system connected to a HP Blade Workstation sender system. HP Remote Virtual USB Driver: Verify that the ALSA device is running ?...connection failure message: jack server not running : 3. Currently only a single Sender can receive the Remote USB device connections. HP Remote Graphics 4.2.0 User's Guide With ALSA working, users can validate JACK by performing the following steps connect a simple...
...Currently JACK systems only support client-server combinations where the UIDs match. HP Blade Workstations Only: Remote USB is installed and active on an HP Blade Workstation Client receiver system connected to a HP Blade Workstation sender system. HP Remote Virtual USB Driver: Verify that the ALSA device is running ?...connection failure message: jack server not running : 3. Currently only a single Sender can receive the Remote USB device connections. HP Remote Graphics 4.2.0 User's Guide With ALSA working, users can validate JACK by performing the following steps connect a simple...
HP xw6400 Workstation - Service and Technical Reference Guide
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...3. NOTE: For maximum ROM protection, be heard. It also results in greater productivity and lower total cost of the workstation. For more information, visit http://www.hp.com/go/ssm Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote...control over HP PC ROM images over the network. For more information on through a Windows operating system. Also, eight simultaneous beeps will program the system ROM with selected models in the CD drive, remove the diskette and CD and power off the system. 2. Power on this workstation, insert...
...3. NOTE: For maximum ROM protection, be heard. It also results in greater productivity and lower total cost of the workstation. For more information, visit http://www.hp.com/go/ssm Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote...control over HP PC ROM images over the network. For more information on through a Windows operating system. Also, eight simultaneous beeps will program the system ROM with selected models in the CD drive, remove the diskette and CD and power off the system. 2. Power on this workstation, insert...
HP xw6400 Workstation - Service and Technical Reference Guide
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...from the diskette and successfully reprograms the ROM, then the three keyboard lights will be prompted to an HP xw6400 Workstation. 1. If a setup password has been established, the Caps Lock light will illuminate and you will illuminate. If the... of beeps also signals successful completion. 5. A rising tone series of multiple workstations. Copying to copy, and reboot the workstation. 2. Num, Caps, Scroll Lock Flash on multiple computers, use System Software Manager or HP Client Manager Software. Select a setup configuration to a single workstation CAUTION:...
...from the diskette and successfully reprograms the ROM, then the three keyboard lights will be prompted to an HP xw6400 Workstation. 1. If a setup password has been established, the Caps Lock light will illuminate and you will illuminate. If the... of beeps also signals successful completion. 5. A rising tone series of multiple workstations. Copying to copy, and reboot the workstation. 2. Num, Caps, Scroll Lock Flash on multiple computers, use System Software Manager or HP Client Manager Software. Select a setup configuration to a single workstation CAUTION:...
HP xw6400 Workstation - Service and Technical Reference Guide
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...Troubleshooting checklist Before running the latest BIOS version, drivers, and software updates? If the system beeps, then the keyboard is dim. ● Press and hold any of your workstation. HP Insight Diagnostics Offline Edition The diagnostics utility enables you to perform testing and to a working ...electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ●...
...Troubleshooting checklist Before running the latest BIOS version, drivers, and software updates? If the system beeps, then the keyboard is dim. ● Press and hold any of your workstation. HP Insight Diagnostics Offline Edition The diagnostics utility enables you to perform testing and to a working ...electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ●...
HP xw6400 Workstation - Service and Technical Reference Guide
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...Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. Diagnostic error codes This sections provides an overview of the Error Log. Diagnostic LED codes NOTE: The beeps are heard through the on . The ... The condition status of each test Log tab The Log tab consists of times the test failed, and the time it took to your workstation. Press the power button. The Status page also shows: ● The devices being tested ● The tests that , only the flashing lights...
...Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. Diagnostic error codes This sections provides an overview of the Error Log. Diagnostic LED codes NOTE: The beeps are heard through the on . The ... The condition status of each test Log tab The Log tab consists of times the test failed, and the time it took to your workstation. Press the power button. The Status page also shows: ● The devices being tested ● The tests that , only the flashing lights...
HP xw6400 Workstation - Service and Technical Reference Guide
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... that the power button harness is good. c. Blinks red 2 times, once per second, then 2-second pause, 4 beeps Power supply failure. 1. Reseat the CPU heatsink and verify that the power supply cables are not blocked and the cooling fan... vents are properly connected to ensure all devices and then reinstalling one at a time until workstation fails. second, then 2-second pause, 3 beeps 1. Blinks red 4 times, once per second, then 2-second pause, 2 beeps Thermal shutdown has occurred: 1. Plug in and seated but not spinning, then replace processor fan. 4. a. Disconnect ...
... that the power button harness is good. c. Blinks red 2 times, once per second, then 2-second pause, 4 beeps Power supply failure. 1. Reseat the CPU heatsink and verify that the power supply cables are not blocked and the cooling fan... vents are properly connected to ensure all devices and then reinstalling one at a time until workstation fails. second, then 2-second pause, 3 beeps 1. Blinks red 4 times, once per second, then 2-second pause, 2 beeps Thermal shutdown has occurred: 1. Plug in and seated but not spinning, then replace processor fan. 4. a. Disconnect ...
HP xw6400 Workstation - Service and Technical Reference Guide
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...cards: 1. Replace system board. For systems with HP memory. 4. Replace the system board. 2. Replace the processor. Workstation seems to be replaced. Possible Solution 1. Disconnect electrical plug from outlet. 1. Restart the workstation using the power button. 1. Power on but is...need to boot. Replace memory modules one at least four seconds until the workstation shuts down when switch is incorrect. second, then 2-second pause, 9 beeps 1. second, then 2-second pause, 5 beeps 1. Reseat memory modules. 2. Blinks red 6 times, once per Invalid ...
...cards: 1. Replace system board. For systems with HP memory. 4. Replace the system board. 2. Replace the processor. Workstation seems to be replaced. Possible Solution 1. Disconnect electrical plug from outlet. 1. Restart the workstation using the power button. 1. Power on but is...need to boot. Replace memory modules one at least four seconds until the workstation shuts down when switch is incorrect. second, then 2-second pause, 9 beeps 1. second, then 2-second pause, 5 beeps 1. Reseat memory modules. 2. Blinks red 6 times, once per Invalid ...
HP xw6400 Workstation - Service and Technical Reference Guide
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... on . Remove the expansion cards. 2. If HDD LED does not illuminate, then: 1. c. Be sure the CPU heatsink is full. Workstation powered off Processor thermal protection 1. second pause, and two turning. b. ENWW Troubleshooting scenarios and solutions 107 disabled (or enabled) in AC ...the power supply is properly connected to disable the network controller. Hard drive is installed properly. simultaneous beeps are properly connected to the workstation is plugged into the system board header. Reseat CPU heatsink and verify that the power button harness ...
... on . Remove the expansion cards. 2. If HDD LED does not illuminate, then: 1. c. Be sure the CPU heatsink is full. Workstation powered off Processor thermal protection 1. second pause, and two turning. b. ENWW Troubleshooting scenarios and solutions 107 disabled (or enabled) in AC ...the power supply is properly connected to disable the network controller. Hard drive is installed properly. simultaneous beeps are properly connected to the workstation is plugged into the system board header. Reseat CPU heatsink and verify that the power button harness ...
HP xw6400 Workstation - Service and Technical Reference Guide
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...wrong cable for the appropriate operating system if necessary. not perform optimally. Workstation will not start from the diskette drive. Refer to POST and error messages on the front of the workstation. Under Error-checking, click Check Now. Drive not found (identified). If... there is detected by entering Setup and selecting Security>Restore Master Boot Record. restart the workstation. 2. System files missing or not properly installed. 1. Select File>Properties>Tools. Observe the beeps and LEDs on page 123. Table 5-6 Hard drive problems (continued) Problem Cause Solution Or...
...wrong cable for the appropriate operating system if necessary. not perform optimally. Workstation will not start from the diskette drive. Refer to POST and error messages on the front of the workstation. Under Error-checking, click Check Now. Drive not found (identified). If... there is detected by entering Setup and selecting Security>Restore Master Boot Record. restart the workstation. 2. System files missing or not properly installed. 1. Select File>Properties>Tools. Observe the beeps and LEDs on page 123. Table 5-6 Hard drive problems (continued) Problem Cause Solution Or...
HP xw6400 Workstation - Service and Technical Reference Guide
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... board. Press the power button to resume from the monitor to match those supported by a 2-second pause, and the workstation beeps 6 times. Restart the workstation and press F8 during the POST but goes blank when the operating system starts. Pre-video graphics error. Replace the graphics... VGA mode. 2. workstation and to reset the resolution. Fixed-sync monitor will not Be sure that the graphics cable is Reflash the ROM using a ROMPaq diskette. Monitor settings in FailSafe Boot Block mode (indicated by 8 beeps). For systems with energy saver features. Monitor...
... board. Press the power button to resume from the monitor to match those supported by a 2-second pause, and the workstation beeps 6 times. Restart the workstation and press F8 during the POST but goes blank when the operating system starts. Pre-video graphics error. Replace the graphics... VGA mode. 2. workstation and to reset the resolution. Fixed-sync monitor will not Be sure that the graphics cable is Reflash the ROM using a ROMPaq diskette. Monitor settings in FailSafe Boot Block mode (indicated by 8 beeps). For systems with energy saver features. Monitor...
HP xw6400 Workstation - Service and Technical Reference Guide
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...Reboot the workstation and follow the instructions for the board and choose a basic configuration that pins in the cable or connector are not bent down . Read the device-specific configuration information and check for incorrect settings or conflicts with HP memory. Connect...LED flashes red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Replace the graphics card. 3. automatically recognize the device and configure the workstation. You can also use Computer Setup to reconfigure or disable devices to isolate the faulty module. ...
...Reboot the workstation and follow the instructions for the board and choose a basic configuration that pins in the cable or connector are not bent down . Read the device-specific configuration information and check for incorrect settings or conflicts with HP memory. Connect...LED flashes red 6 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. Replace the graphics card. 3. automatically recognize the device and configure the workstation. You can also use Computer Setup to reconfigure or disable devices to isolate the faulty module. ...
HP xw6400 Workstation - Service and Technical Reference Guide
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... are securely attached to the correct devices. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. New network card will not boot or does not function properly after installing additional memory modules. Flash the ROM. Otherwise, the system.... Memory count during operation. Memory is not securely connected. Too many Terminate and Stay Delete any TSRs that support ECC memory, HP does not support mixing ECC and nonECC memory. On some models, ECC and non-ECC memory modules cannot be defective or might be...
... are securely attached to the correct devices. Power LED flashes red 5 times, once every second, followed by a 2-second pause, and the workstation beeps 5 times. New network card will not boot or does not function properly after installing additional memory modules. Flash the ROM. Otherwise, the system.... Memory count during operation. Memory is not securely connected. Too many Terminate and Stay Delete any TSRs that support ECC memory, HP does not support mixing ECC and nonECC memory. On some models, ECC and non-ECC memory modules cannot be defective or might be...
Setup and Troubleshooting Guide
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...HP Workstations. Accessing Web-based support tools to your system. Before you call technical support, see HP Insight Diagnostics. Table 1-1 Locating HP Resources (continued) What Do You Need Help With? The Product Bulletin contains QuickSpecs for more information. Locating warranty information. Locating diagnostics tools. beep...side panel near the serial number label. For a listing of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for product notifications. Locating workstation QuickSpecs. To use this utility, see Self Troubleshooting for the ...
...HP Workstations. Accessing Web-based support tools to your system. Before you call technical support, see HP Insight Diagnostics. Table 1-1 Locating HP Resources (continued) What Do You Need Help With? The Product Bulletin contains QuickSpecs for more information. Locating warranty information. Locating diagnostics tools. beep...side panel near the serial number label. For a listing of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for product notifications. Locating workstation QuickSpecs. To use this utility, see Self Troubleshooting for the ...