Resolving Start Up and No Boot Problems Checklist
Page 1
... Symptom: LEDs glow, but does not start Count number of blinking LEDs or beeping tones to help with diagnostics testing Contact HP for the sound of a disk drive and fan turning. Connect a different battery and disconnect AC power adapter. ...the battery, and then press and hold the power button for at the notebook, contact HP for the LEDs to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Reconnect the AC power ... normally, identify the specific problem symptom listed below and take the recommended actions. HP Notebook PCs -
... Symptom: LEDs glow, but does not start Count number of blinking LEDs or beeping tones to help with diagnostics testing Contact HP for the sound of a disk drive and fan turning. Connect a different battery and disconnect AC power adapter. ...the battery, and then press and hold the power button for at the notebook, contact HP for the LEDs to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Reconnect the AC power ... normally, identify the specific problem symptom listed below and take the recommended actions. HP Notebook PCs -
Resolving Start Up and No Boot Problems Checklist
Page 2
...Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft...terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot...
...Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft...terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot...
HP TouchSmart User Guide - Windows 7
Page 8
Switching between graphics modes (select models only 60 Using external AC power ...61 Connecting AC power ...61 Testing an AC adapter ...62 6 External devices Using Digital Media Slot cards ...64 Inserting a digital card ...64 Removing a digital card ...65 Using ...hard drive performance ...70 Using Disk Defragmenter 70 Using Disk Cleanup ...70 Using HP ProtectSmart Hard Drive Protection 71 Identifying HP ProtectSmart Hard Drive Protection status 71 Managing power with a parked hard drive 71 Using HP ProtectSmart Hard Drive Protection software 72 Replacing a hard drive ...73 Using external ...
Switching between graphics modes (select models only 60 Using external AC power ...61 Connecting AC power ...61 Testing an AC adapter ...62 6 External devices Using Digital Media Slot cards ...64 Inserting a digital card ...64 Removing a digital card ...65 Using ...hard drive performance ...70 Using Disk Defragmenter 70 Using Disk Cleanup ...70 Using HP ProtectSmart Hard Drive Protection 71 Identifying HP ProtectSmart Hard Drive Protection status 71 Managing power with a parked hard drive 71 Using HP ProtectSmart Hard Drive Protection software 72 Replacing a hard drive ...73 Using external ...
HP TouchSmart User Guide - Windows 7
Page 28
...If the wireless light is amber, press the wireless key or wireless button. 2. Click the network icon in a safe place. Click Connect. 5. Test the wireless network by using the router manufacturer's instructions and your knowledge. The ISP will give you a user ID and password to the router by... right of your wireless network for the first time. If the network is on the computer and use the Windows tools to the modem, and test the Internet service. 2. NOTE: If you do not have high-speed Internet service (DSL, cable, or satellite), begin with Step 2: Purchase and...
...If the wireless light is amber, press the wireless key or wireless button. 2. Click the network icon in a safe place. Click Connect. 5. Test the wireless network by using the router manufacturer's instructions and your knowledge. The ISP will give you a user ID and password to the router by... right of your wireless network for the first time. If the network is on the computer and use the Windows tools to the modem, and test the Internet service. 2. NOTE: If you do not have high-speed Internet service (DSL, cable, or satellite), begin with Step 2: Purchase and...
HP TouchSmart User Guide - Windows 7
Page 44
... right-handed users, select Start > Control Panel > Hardware and Sound > Tablet PC Settings > Other tab. Select Start > Control Panel > Hardware and Sound> Pen and Touch > Pen Options tab. 2. To change or test click settings: 1. To change or create flick assignments: 1. Click OK. 34 ... screen, and keyboard These preferences apply to change or create a flick assignment. 4. Follow the on-screen instructions to any changes or testing the settings, click OK. Click Navigational flicks and editing flicks, and then click Customize. 3. Then, right-click the device representing your...
... right-handed users, select Start > Control Panel > Hardware and Sound > Tablet PC Settings > Other tab. Select Start > Control Panel > Hardware and Sound> Pen and Touch > Pen Options tab. 2. To change or test click settings: 1. To change or create flick assignments: 1. Click OK. 34 ... screen, and keyboard These preferences apply to change or create a flick assignment. 4. Follow the on-screen instructions to any changes or testing the settings, click OK. Click Navigational flicks and editing flicks, and then click Customize. 3. Then, right-click the device representing your...
HP TouchSmart User Guide - Windows 7
Page 64
... and unplugged from external power. To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. Click the Power tab, and then click Battery Check. If the computer contains a charged... information in Help and Support Help and Support provides the following tools and information about the battery: ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to see if they are functioning properly, and ...
... and unplugged from external power. To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. Click the Power tab, and then click Battery Check. If the computer contains a charged... information in Help and Support Help and Support provides the following tools and information about the battery: ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to see if they are functioning properly, and ...
HP TouchSmart User Guide - Windows 7
Page 72
... power light is off , the AC adapter is working properly. ● If the power light remains off . Remove the battery from the computer. 2. Testing an AC adapter Test the AC adapter if the computer exhibits any of the power cord into an AC outlet. 3. Turn on the computer. ● If the power... light turns on obtaining a replacement AC power adapter. Contact technical support for information on , the AC adapter is not functioning and should be replaced. To test the AC adapter: 1. Select Start > Help and Support > Get assistance. 62 Chapter 5 Power management 3.
... power light is off , the AC adapter is working properly. ● If the power light remains off . Remove the battery from the computer. 2. Testing an AC adapter Test the AC adapter if the computer exhibits any of the power cord into an AC outlet. 3. Turn on the computer. ● If the power... light turns on obtaining a replacement AC power adapter. Contact technical support for information on , the AC adapter is not functioning and should be replaced. To test the AC adapter: 1. Select Start > Help and Support > Get assistance. 62 Chapter 5 Power management 3.
HP TouchSmart User Guide - Windows 7
Page 116
Run a diagnostic test on the hard drive. Select Diagnostics menu Select Primary Hard Disk Self Test Memory Test To do this ◦ USB Floppy ◦ Network Adapter To do this Run a comprehensive self-test on the system memory. 106 Chapter 11 Setup Utility (BIOS)
Run a diagnostic test on the hard drive. Select Diagnostics menu Select Primary Hard Disk Self Test Memory Test To do this ◦ USB Floppy ◦ Network Adapter To do this Run a comprehensive self-test on the system memory. 106 Chapter 11 Setup Utility (BIOS)
HP TouchSmart User Guide - Windows 7
Page 125
Index A AC adapter, testing 62 AC power, connecting 61 action key mode 105 action keys adjusting volume 36 audio CD, DVD, or BD controls 35 decrease screen brightness 35 ... 58 caps lock light, identifying 4 CD drive 77 Certificate of Authenticity label 114 charging batteries 56 cleaning, TouchPad and keyboard 113 clicks changing settings 34 testing 34 components bottom 10 display 8 front 5 left-side 7 rear 9 right-side 6 top 3 computer, traveling 112 configuring HDMI 48 Connect to the Internet Wizard 12, 13...
Index A AC adapter, testing 62 AC power, connecting 61 action key mode 105 action keys adjusting volume 36 audio CD, DVD, or BD controls 35 decrease screen brightness 35 ... 58 caps lock light, identifying 4 CD drive 77 Certificate of Authenticity label 114 charging batteries 56 cleaning, TouchPad and keyboard 113 clicks changing settings 34 testing 34 components bottom 10 display 8 front 5 left-side 7 rear 9 right-side 6 top 3 computer, traveling 112 configuring HDMI 48 Connect to the Internet Wizard 12, 13...
HP TouchSmart User Guide - Windows 7
Page 127
...power connector, identifying 7 power light, identifying 6 power switch, identifying 6 power-on password creating 88 entering 88 managing 88 primary hard disk self test 106 Product Key 114 product name and number, computer 114 programs, using 41 projector, connecting 47 R readable media 51 recovering a program or ...exiting 51 initiating 51 slots Digital Media 7 memory 80 security cable 9 software Disk Cleanup 70 Disk Defragmenter 70 MediaSmart 41 TouchSmart 41 using 41 Wireless Assistant 15 solid-state drive (SSD) 95, 99 speakers, identifying 9 storing battery 58 supported discs 96 Index 117
...power connector, identifying 7 power light, identifying 6 power switch, identifying 6 power-on password creating 88 entering 88 managing 88 primary hard disk self test 106 Product Key 114 product name and number, computer 114 programs, using 41 projector, connecting 47 R readable media 51 recovering a program or ...exiting 51 initiating 51 slots Digital Media 7 memory 80 security cable 9 software Disk Cleanup 70 Disk Defragmenter 70 MediaSmart 41 TouchSmart 41 using 41 Wireless Assistant 15 solid-state drive (SSD) 95, 99 speakers, identifying 9 storing battery 58 supported discs 96 Index 117
HP TouchSmart tm2 Notebook PC - Maintenance and Service Guide
Page 38
... at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. 30 Chapter 4 Removal and replacement procedures ENWW Be sure that proper materials are selected to ground and that mechanized equipment used for moving materials...
... at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. 30 Chapter 4 Removal and replacement procedures ENWW Be sure that proper materials are selected to ground and that mechanized equipment used for moving materials...
HP TouchSmart tm2 Notebook PC - Maintenance and Service Guide
Page 80
...72 Chapter 5 Setup Utility (BIOS) ENWW Set the following boot options: ● POST Hot Key Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter To do this... Run a comprehensive self-test on the hard drive. Enable/disable the Action Keys. System Configuration menu Select Language Virtualization Technology (select models only) LAN Power Saving Fan Always On...
...72 Chapter 5 Setup Utility (BIOS) ENWW Set the following boot options: ● POST Hot Key Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter To do this... Run a comprehensive self-test on the hard drive. Enable/disable the Action Keys. System Configuration menu Select Language Virtualization Technology (select models only) LAN Power Saving Fan Always On...
HP TouchSmart tm2 Notebook PC - Maintenance and Service Guide
Page 107
... bay 12 hard drive cover illustrated 20 removal 38 Hard Drive Hardware Kit, spare part number 19, 21, 25, 37 hard drive self test 72 HDMI port connector pinout 88 location 9 headphone jack connector pinout 86 location 9 headset, spare part number 22, 23 heat sink removal ...memory module product description 1 removal 40 spare part numbers 18, 26, 40 memory module compartment 12 memory module compartment cover illustrated 20 removal 41 memory test 72 microphone 4 microphone jack connector pinout 86 location 9 model name 1 P packing guidelines 30 passwords 71 pen removal 36 spare part number 17,...
... bay 12 hard drive cover illustrated 20 removal 38 Hard Drive Hardware Kit, spare part number 19, 21, 25, 37 hard drive self test 72 HDMI port connector pinout 88 location 9 headphone jack connector pinout 86 location 9 headset, spare part number 22, 23 heat sink removal ...memory module product description 1 removal 40 spare part numbers 18, 26, 40 memory module compartment 12 memory module compartment cover illustrated 20 removal 41 memory test 72 microphone 4 microphone jack connector pinout 86 location 9 model name 1 P packing guidelines 30 passwords 71 pen removal 36 spare part number 17,...