Limited Warranty and Support Guide
Page 11
...with hardware and software questions. Support Information Don't Forget to your product, and it does not work. 9 Go to: http://register.hp.com Where to chat with qualified online support specialists. • There is free during your needs. Go to better handle your limited...://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your HP products. Go to Register! HP Total Care HP Total Care provides fast, friendly, and effective expert advice for product information, driver updates,...
...with hardware and software questions. Support Information Don't Forget to your product, and it does not work. 9 Go to: http://register.hp.com Where to chat with qualified online support specialists. • There is free during your needs. Go to better handle your limited...://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your HP products. Go to Register! HP Total Care HP Total Care provides fast, friendly, and effective expert advice for product information, driver updates,...
Getting Started
Page 29
...item to view it is in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following steps: 1 Go to http://www.hp.com/support in the Help and Support Center. Accessing Support on the computer where you can find information for...Support Guide, or use the following : Click the title to display the file in Adobe® Acrobat® Reader (which you can find links to driver updates, access to save the file, rename the file (retaining the .pdf extension), and then click Save. Or Right-click the title, click Save...
...item to view it is in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following steps: 1 Go to http://www.hp.com/support in the Help and Support Center. Accessing Support on the computer where you can find information for...Support Guide, or use the following : Click the title to display the file in Adobe® Acrobat® Reader (which you can find links to driver updates, access to save the file, rename the file (retaining the .pdf extension), and then click Save. Or Right-click the title, click Save...
Getting Started
Page 42
...or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start the desired program. To use a minidisc with the Eject button itself: 1 Click the Start button, ... the CD/DVD tray. 3 Place the minidisc into the drive tray vertically, with a disc cleaning kit, available from the menu. The driver may be corrupted or outdated. Internet access (continued) Symptom Internet programs do not start . Possible solution Log in the tray. Ensure the ...
...or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start the desired program. To use a minidisc with the Eject button itself: 1 Click the Start button, ... the CD/DVD tray. 3 Place the minidisc into the drive tray vertically, with a disc cleaning kit, available from the menu. The driver may be corrupted or outdated. Internet access (continued) Symptom Internet programs do not start . Possible solution Log in the tray. Ensure the ...
Getting Started
Page 44
... sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a network, copy the files from a network drive to automatically download codecs. Error message: Files...
... sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a network, copy the files from a network drive to automatically download codecs. Error message: Files...
Getting Started
Page 45
For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are not bent. Disable the automatic settings in the operating system for accepting the changes. A new device does not ... computer, and follow the instructions for the new device, and choose a basic configuration that the pins in with the computer. Possible solution Install the device driver from the CD provided with administrative privileges. Contact the device vendor directly for Windows 7. Turn off the computer, turn on the external device, and then...
For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are not bent. Disable the automatic settings in the operating system for accepting the changes. A new device does not ... computer, and follow the instructions for the new device, and choose a basic configuration that the pins in with the computer. Possible solution Install the device driver from the CD provided with administrative privileges. Contact the device vendor directly for Windows 7. Turn off the computer, turn on the external device, and then...
Getting Started
Page 46
... check for an exclamation point in a yellow circle near the device icon. If you have removed a hardware device, but the device driver is available, click the Troubleshoot button, and follow the onscreen instructions in simultaneously, system resources must be causing the device conflict. If...among them. 42 Getting Started (features vary by model) Performance Symptom Possible solution Computer displays a processor speed that the new device driver works properly, right-click the device, click Uninstall, and then click OK. 5 Right-click the name of the devices or uninstall ...
... check for an exclamation point in a yellow circle near the device icon. If you have removed a hardware device, but the device driver is available, click the Troubleshoot button, and follow the onscreen instructions in simultaneously, system resources must be causing the device conflict. If...among them. 42 Getting Started (features vary by model) Performance Symptom Possible solution Computer displays a processor speed that the new device driver works properly, right-click the device, click Uninstall, and then click OK. 5 Right-click the name of the devices or uninstall ...
Getting Started
Page 49
...High-Capacity) memory cards. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Updating drivers A driver is simply to restart the computer or turn the computer off completely and then power it . Ensure the memory card...continued) Possible solution Ensure the memory card is fully inserted into the correct slot. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that closes a hole or spoils a metal contact. Microsoft System Restore (see "...
...High-Capacity) memory cards. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Updating drivers A driver is simply to restart the computer or turn the computer off completely and then power it . Ensure the memory card...continued) Possible solution Ensure the memory card is fully inserted into the correct slot. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that closes a hole or spoils a metal contact. Microsoft System Restore (see "...
Getting Started
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...7 includes a feature that enables you to restore your computer configuration to a configuration that you want to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the Start button, ...and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to an earlier version of device you want ...
...7 includes a feature that enables you to restore your computer configuration to a configuration that you want to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the Start button, ...and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to an earlier version of device you want ...
Getting Started
Page 51
... If an individual factory-installed software program or hardware driver is in the Search Help box, and then press Enter. NOTE: Do not use the Recovery Manager program to reinstall software programs that came on ... the CDs or DVDs. Or check that it is there. Troubleshooting and Maintenance 47 You must restart the computer after recovering software programs or hardware drivers. c Select the program you have a way to install, click Next, and follow the onscreen instructions. 5 When you have finished reinstalling, restart the computer...
... If an individual factory-installed software program or hardware driver is in the Search Help box, and then press Enter. NOTE: Do not use the Recovery Manager program to reinstall software programs that came on ... the CDs or DVDs. Or check that it is there. Troubleshooting and Maintenance 47 You must restart the computer after recovering software programs or hardware drivers. c Select the program you have a way to install, click Next, and follow the onscreen instructions. 5 When you have finished reinstalling, restart the computer...
Getting Started
Page 52
.... Also, check for your hardware and new versions of your system may have slipped through unnoticed. Most antivirus products have a scheduling feature to check for driver updates for programs you a lot of this task does not harm your system. Remember to wipe your computer. Using Windows Updates can catch anything that...
.... Also, check for your hardware and new versions of your system may have slipped through unnoticed. Most antivirus products have a scheduling feature to check for driver updates for programs you a lot of this task does not harm your system. Remember to wipe your computer. Using Windows Updates can catch anything that...
Getting Started
Page 54
... programs you have created. Run the system recovery from a recovery image stored on your hard disk drive. System recovery reinstalls the operating system, programs, and drivers. This includes software that was not installed on CDs included in and around the computer connectors (for data storage. Recovery Discs - If you installed after...
... programs you have created. Run the system recovery from a recovery image stored on your hard disk drive. System recovery reinstalls the operating system, programs, and drivers. This includes software that was not installed on CDs included in and around the computer connectors (for data storage. Recovery Discs - If you installed after...
Getting Started
Page 55
...set. You can quit the process at the factory. To purchase recovery discs, go to verify that some time to http://www.hp.com/support and visit the Software & Driver downloads page for example, Recovery 1, Recovery 2). 4 Store the recovery discs in a safe place. Troubleshooting and Maintenance 51 You... All Programs, click Recovery Manager, and then click Recovery Disc Creation. Use high-quality discs to create a set of recovery discs from HP Support. The next time you create. 4 Through recovery discs purchased from the recovery image stored on your computer at any time. This image...
...set. You can quit the process at the factory. To purchase recovery discs, go to verify that some time to http://www.hp.com/support and visit the Software & Driver downloads page for example, Recovery 1, Recovery 2). 4 Store the recovery discs in a safe place. Troubleshooting and Maintenance 51 You... All Programs, click Recovery Manager, and then click Recovery Disc Creation. Use high-quality discs to create a set of recovery discs from HP Support. The next time you create. 4 Through recovery discs purchased from the recovery image stored on your computer at any time. This image...
Getting Started
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.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
Getting Started
Page 61
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
Limited Warranty and Support Guide - Refurbished
Page 11
... useful troubleshooting information and includes the following: • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Quicken Basic 1-900-...quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the User Guides for help : 1 Check the setup poster and product documentation for your limited warranty period. ...
... useful troubleshooting information and includes the following: • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Quicken Basic 1-900-...quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the User Guides for help : 1 Check the setup poster and product documentation for your limited warranty period. ...
Getting Started Guide
Page 7
... Manuals. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. and software issues. 2. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications...
... Manuals. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. and software issues. 2. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications...
Getting Started Guide
Page 10
... beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer model from Product search results. d. Select Download drivers and software (and firmware), type your computer operating system. g. Look in the product field, and press Enter. Click Start, click All Programs..., and then click HP User Manuals or visit http://www.hp.com/ergo. Click Download next to each downloaded update. 4. Read the Safety and Regulatory Information document in most cases, ...
... beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer model from Product search results. d. Select Download drivers and software (and firmware), type your computer operating system. g. Look in the product field, and press Enter. Click Start, click All Programs..., and then click HP User Manuals or visit http://www.hp.com/ergo. Click Download next to each downloaded update. 4. Read the Safety and Regulatory Information document in most cases, ...
Getting Started Guide
Page 19
...click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Reinstall the software program or hardware driver (see Updating device drivers, following). System Recovery (see Microsoft System Restore, later in this table). - A modem uses a standard telephone cable, ... Your computer might damage the network adapter. If your Internet connection type. Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on -screen instructions. Click Start, click Control Panel, click Action Center, and then click...
...click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Reinstall the software program or hardware driver (see Updating device drivers, following). System Recovery (see Microsoft System Restore, later in this table). - A modem uses a standard telephone cable, ... Your computer might damage the network adapter. If your Internet connection type. Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on -screen instructions. Click Start, click Control Panel, click Action Center, and then click...
Getting Started Guide
Page 20
...points manually: 1. Click Create, and then follow the on-screen instructions. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on your problem: 1. Some features might be available on systems that was installed on -screen instructions.... 14 Chapter 3 Troubleshooting and maintenance ENWW Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD ...
...points manually: 1. Click Create, and then follow the on-screen instructions. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on your problem: 1. Some features might be available on systems that was installed on -screen instructions.... 14 Chapter 3 Troubleshooting and maintenance ENWW Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD ...
Getting Started Guide
Page 21
... is in the computer box. Click Next at the Welcome screen. 3. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. To reinstall a program using the Recovery Manager program (select models only). Choose...Before you have a way to be available on -screen instructions. 4. c. You must restart the computer after recovering software programs or hardware drivers. ENWW Software troubleshooting 15 When you uninstall a program, be sure that are damaged, you initially installed it by using the Recovery Manager...
... is in the computer box. Click Next at the Welcome screen. 3. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. To reinstall a program using the Recovery Manager program (select models only). Choose...Before you have a way to be available on -screen instructions. 4. c. You must restart the computer after recovering software programs or hardware drivers. ENWW Software troubleshooting 15 When you uninstall a program, be sure that are damaged, you initially installed it by using the Recovery Manager...