User Guide
Page 8
... ...62 Clean the scanning strips ...62 Clean the paper path ...63 Clean the rollers ...64 Replace parts ...68 Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5...the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that the scanner has power ......
... ...62 Clean the scanning strips ...62 Clean the paper path ...63 Clean the rollers ...64 Replace parts ...68 Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5...the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that the scanner has power ......
User Guide
Page 21
... and scan drivers for Linux, go /linuxprinting. macOS: Mac computers are supported with this scanner. Download the software from the product support home page, and then use it to the product support home page for HP's allinclusive help for the scanner: ● 2000 s2 models: www.hp.com/support/...sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● ...
... and scan drivers for Linux, go /linuxprinting. macOS: Mac computers are supported with this scanner. Download the software from the product support home page, and then use it to the product support home page for HP's allinclusive help for the scanner: ● 2000 s2 models: www.hp.com/support/...sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● ...
User Guide
Page 86
... available to locate software, firmware, and driver updates for assistance: ○ 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1...
... available to locate software, firmware, and driver updates for assistance: ○ 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1...
User Guide
Page 88
...troubleshooting topics. ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ... problems Review the following information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and ...
...troubleshooting topics. ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ... problems Review the following information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and ...
User Guide
Page 91
... ensure that power is working. d. a. After each step, start a scan to uninstall the following applications: ● HP ScanJet Basic Device Software ● HP ScanJet ISIS Driver ENWW Power issues 81 Use the cable that was included with the scanner. 2. b. Go to the power outlet or surge...next step. 1. ○ 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ ...
... ensure that power is working. d. a. After each step, start a scan to uninstall the following applications: ● HP ScanJet Basic Device Software ● HP ScanJet ISIS Driver ENWW Power issues 81 Use the cable that was included with the scanner. 2. b. Go to the power outlet or surge...next step. 1. ○ 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ ...
User Guide
Page 99
...a problem with the wireless signal. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89.... 3. If the network has Internet access, try accessing other wireless networks, and some Bluetooth devices. ● Verify that the scan driver is installed on the computer. ● Verify that the computer and scanner connect to the Internet over a wireless connection. ● ...
...a problem with the wireless signal. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89.... 3. If the network has Internet access, try accessing other wireless networks, and some Bluetooth devices. ● Verify that the scan driver is installed on the computer. ● Verify that the computer and scanner connect to the Internet over a wireless connection. ● ...
User Guide
Page 105
...support home page: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● ...number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Where to get Country/region phone numbers are on the flyer that the email address ...
...support home page: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● ...number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Where to get Country/region phone numbers are on the flyer that the email address ...