HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 2
In the event of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to complete servo, and/or an inaccessible boot device message. Typically, these . Software issues Some ... State Drives. Shock events With each new generation of hard drive failures. Note: The following : The SSD drive is no longer recognized by the BIOS or operating system may include the following information is important to check the physical connector that says "Imminent drive failure." Your notebook spontaneously restarts...
In the event of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to complete servo, and/or an inaccessible boot device message. Typically, these . Software issues Some ... State Drives. Shock events With each new generation of hard drive failures. Note: The following : The SSD drive is no longer recognized by the BIOS or operating system may include the following information is important to check the physical connector that says "Imminent drive failure." Your notebook spontaneously restarts...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...any faults and issues that can be installed to download the latest BIOS for your product. This diagnostic routine detects any newer HDD firmware updates or other HDD related product drivers for your product and OS: http://www8.hp.com/us /en/support-drivers.html Note: The 3D Drive ...of the tests, the process halts and a Failure ID or Code is available through the commercial notebook system BIOS. When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support.html To launch the UEFI diagnostics, select the...
...any faults and issues that can be installed to download the latest BIOS for your product. This diagnostic routine detects any newer HDD firmware updates or other HDD related product drivers for your product and OS: http://www8.hp.com/us /en/support-drivers.html Note: The 3D Drive ...of the tests, the process halts and a Failure ID or Code is available through the commercial notebook system BIOS. When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support.html To launch the UEFI diagnostics, select the...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... sectors (OS) with 4096-byte (4-KB) sectors - For more information, refer to have the latest BIOS, firmware, and driver enhancements for your hard drive: Page 7 HP CMI - This support is unused for an extended period of time. More information can use an Advanced ... releases. Install and maintain a virus protection program to prevent failures due to support higher capacities. Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format...
... sectors (OS) with 4096-byte (4-KB) sectors - For more information, refer to have the latest BIOS, firmware, and driver enhancements for your hard drive: Page 7 HP CMI - This support is unused for an extended period of time. More information can use an Advanced ... releases. Install and maintain a virus protection program to prevent failures due to support higher capacities. Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format...
HP Notebook Reference Guide
Page 8
... ...50 Using passwords ...51 Setting passwords in Windows 52 Setting passwords in Computer Setup 53 Managing a BIOS administrator password 53 Entering a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password...Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...
... ...50 Using passwords ...51 Setting passwords in Windows 52 Setting passwords in Computer Setup 53 Managing a BIOS administrator password 53 Entering a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password...Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...
HP Notebook Reference Guide
Page 9
... factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu...
... factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu...
HP Notebook Reference Guide
Page 60
...settings and data from being mishandled or stolen. For information about ordering the Computrace software, go to use of the computer HP ProtectTools Security Manager (select models only), in combination with the following hardware and software, you send your computer for protecting ...integrity, and availability of risks, such as deterrents. Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup* Unauthorized access to the computer, and if HP Security Manager software is installed. You must purchase the software and subscribe to act as viruses,...
...settings and data from being mishandled or stolen. For information about ordering the Computrace software, go to use of the computer HP ProtectTools Security Manager (select models only), in combination with the following hardware and software, you send your computer for protecting ...integrity, and availability of risks, such as deterrents. Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup* Unauthorized access to the computer, and if HP Security Manager software is installed. You must purchase the software and subscribe to act as viruses,...
HP Notebook Reference Guide
Page 61
...to data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in Computer Setup* system identification information Unauthorized removal of the computer Security cable slot (...used with the optional embedded security chip and HP ProtectTools Security Manager software. Passwords can be set by the system BIOS. ● The embedded security password, which can be enabled in Computer Setup, is ...
...to data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in Computer Setup* system identification information Unauthorized removal of the computer Security cable slot (...used with the optional embedded security chip and HP ProtectTools Security Manager software. Passwords can be set by the system BIOS. ● The embedded security password, which can be enabled in Computer Setup, is ...
HP Notebook Reference Guide
Page 63
...enter. Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to enter Computer Setup. 3. This password is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to its normal HP ProtectTools functions. The embedded security password is ...protected by DriveLock, and is displayed at the bottom of these steps: Setting a new BIOS administrator password 1. Press f10 to Computer Setup. When prompted...
...enter. Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to enter Computer Setup. 3. This password is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to its normal HP ProtectTools functions. The embedded security password is ...protected by DriveLock, and is displayed at the bottom of these steps: Setting a new BIOS administrator password 1. Press f10 to Computer Setup. When prompted...
HP Notebook Reference Guide
Page 64
...screen. 2. Use the arrow keys to select Security > Change Password, and then press enter. 4. Changing a BIOS administrator password 1. Press f10 to enter Computer Setup. 3. Deleting a BIOS administrator password 1. Press f10 to enter Computer Setup. 3. Turn on -screen instructions. - When prompted, type your... then press enter. 8. Read the warning. When prompted to set the password), and then press enter. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of the screen, and then follow the on or restart...
...screen. 2. Use the arrow keys to select Security > Change Password, and then press enter. 4. Changing a BIOS administrator password 1. Press f10 to enter Computer Setup. 3. Deleting a BIOS administrator password 1. Press f10 to enter Computer Setup. 3. Turn on -screen instructions. - When prompted, type your... then press enter. 8. Read the warning. When prompted to set the password), and then press enter. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of the screen, and then follow the on or restart...
HP Notebook Reference Guide
Page 65
... Exit, and then press enter. or - NOTE: The DriveLock confirmation is enabled, a random user password and a DriveLock master password will be created for you have a BIOS administrator password before you can access the Automatic DriveLock features. Your changes go into effect when the computer restarts. Entering an Automatic DriveLock password To...
... Exit, and then press enter. or - NOTE: The DriveLock confirmation is enabled, a random user password and a DriveLock master password will be created for you have a BIOS administrator password before you can access the Automatic DriveLock features. Your changes go into effect when the computer restarts. Entering an Automatic DriveLock password To...
HP Notebook Reference Guide
Page 75
... instructions. NOTE: You can be used with Computer Setup only if USB legacy support is enabled. 9 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc...
... instructions. NOTE: You can be used with Computer Setup only if USB legacy support is enabled. 9 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc...
HP Notebook Reference Guide
Page 76
..., follow the on-screen instructions. - NOTE: Your password settings and security settings are not changed when you restore the factory settings. 66 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Turn on...
..., follow the on-screen instructions. - NOTE: Your password settings and security settings are not changed when you restore the factory settings. 66 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Turn on...
HP Notebook Reference Guide
Page 77
... menu and then select Update BIOS. Click Update, and follow the steps below: 1. Copy the renamed file to update the BIOS Most BIOS updates on your SoftPaq number. 4. Click BIOS Management from the HP website. 2. Download the SoftPaq from the HP website. Insert the USB flash... flash drive. 6. Turn the computer off and on -screen instructions. Download the SoftPaq from the HP website. 2. To install BIOS updates from the HP website, follow the on . 5. BIOS management using a SoftPaq 1. Creating a bootable USB flash drive using system diagnostics 1. Click Run, and...
... menu and then select Update BIOS. Click Update, and follow the steps below: 1. Copy the renamed file to update the BIOS Most BIOS updates on your SoftPaq number. 4. Click BIOS Management from the HP website. 2. Download the SoftPaq from the HP website. Insert the USB flash... flash drive. 6. Turn the computer off and on -screen instructions. Download the SoftPaq from the HP website. 2. To install BIOS updates from the HP website, follow the on . 5. BIOS management using a SoftPaq 1. Creating a bootable USB flash drive using system diagnostics 1. Click Run, and...
HP Notebook Reference Guide
Page 78
...ROMpaq folder (for example, 68CDD.bin) and then copy it with the same prefix as ROM date and System BIOS) can be displayed by using Computer Setup. 1. Download the SoftPaq from the HP website. Click Run, and then click Cancel at the bottom of the hard drive, or the USB flash ...drive. 5. Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the screen. 7. BIOS version information (also known as the ...
...ROMpaq folder (for example, 68CDD.bin) and then copy it with the same prefix as ROM date and System BIOS) can be displayed by using Computer Setup. 1. Download the SoftPaq from the HP website. Click Run, and then click Cancel at the bottom of the hard drive, or the USB flash ...drive. 5. Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the screen. 7. BIOS version information (also known as the ...
HP Notebook Reference Guide
Page 79
...are ready to install the update. Double-click your hard drive. Double-click the file that are displayed on -screen instructions. BIOS Setup Menu The tables in an optional docking device, or connected to download. 3. Using Computer Setup 69 Open Windows Explorer by ...unplugging the power cord from your hard drive that contains the update. 4. The BIOS installation begins. 5. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for example, filename.exe). Make...
...are ready to install the update. Double-click your hard drive. Double-click the file that are displayed on -screen instructions. BIOS Setup Menu The tables in an optional docking device, or connected to download. 3. Using Computer Setup 69 Open Windows Explorer by ...unplugging the power cord from your hard drive that contains the update. 4. The BIOS installation begins. 5. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for example, filename.exe). Make...
HP Notebook Reference Guide
Page 80
.... Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to a good sector. 70 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test does not detect. ... and date. ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Run a diagnostic test on the hard drive. Main menu Select System information To do this Run a quick or comprehensive self-test ...
.... Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to a good sector. 70 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test does not detect. ... and date. ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Run a diagnostic test on the hard drive. Main menu Select System information To do this Run a quick or comprehensive self-test ...
HP Notebook Reference Guide
Page 90
... 25 disposing 27 low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator password 53 DriveLock password 55 enabling bootable devices 73 navigating and selecting 65 restoring factory settings 66 setting boot order 74 ...
... 25 disposing 27 low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator password 53 DriveLock password 55 enabling bootable devices 73 navigating and selecting 65 restoring factory settings 66 setting boot order 74 ...
HP Notebook Reference Guide
Page 91
...battery level 26 initiating 21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2 wireless 2 Intel ...operating system controls 4 optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 VGA 16 power battery...
...battery level 26 initiating 21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2 wireless 2 Intel ...operating system controls 4 optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 VGA 16 power battery...
HP ProtectTools Getting Started
Page 34
...then click Authentication. 2. In the left panel of Administrative Console, click Security, and then click Settings. 2. Click Apply. All HP ProtectTools users are listed and verified against the policies set through Security Manager, and whether or not they have registered the appropriate credentials...Administrative Console On the Session Policy tab, click the down arrow to skip Windows logon if authentication was already performed at the BIOS level or at the Drive Encryption level: 1. Click Apply. Session Policy To define policies governing the credentials required to meet ...
...then click Authentication. 2. In the left panel of Administrative Console, click Security, and then click Settings. 2. Click Apply. All HP ProtectTools users are listed and verified against the policies set through Security Manager, and whether or not they have registered the appropriate credentials...Administrative Console On the Session Policy tab, click the down arrow to skip Windows logon if authentication was already performed at the BIOS level or at the Drive Encryption level: 1. Click Apply. Session Policy To define policies governing the credentials required to meet ...
HP ProtectTools Getting Started
Page 67
... Sleep Mode for software encryption or hardware encryption. When waking from occurring when enabled. NOTE: If the Windows administrator has enabled BIOS Pre-boot Security in after Drive Encryption is activated When you will be prompted to log on the size of hours, depending on...v2 ● Oberthur CS PIV (2048 bit) General tasks 57 It might take a number of the encrypted hard drive partition(s) . Logging in HP ProtectTools Security Manager and if One-Step Logon is deactivated. Drive Encryption deactivation begins. Click Features. 4. On the Logon page, enter your user...
... Sleep Mode for software encryption or hardware encryption. When waking from occurring when enabled. NOTE: If the Windows administrator has enabled BIOS Pre-boot Security in after Drive Encryption is activated When you will be prompted to log on the size of hours, depending on...v2 ● Oberthur CS PIV (2048 bit) General tasks 57 It might take a number of the encrypted hard drive partition(s) . Logging in HP ProtectTools Security Manager and if One-Step Logon is deactivated. Drive Encryption deactivation begins. Click Features. 4. On the Logon page, enter your user...