HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
...Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, ... State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket...
...Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, ... State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics?
... drive? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics?
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... the heads" to reduce the risk of the tests, the process halts and a Failure ID or Code is displayed. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Note: The diagnostics may... and issues that can be aborted at any time by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for your product and ...
... the heads" to reduce the risk of the tests, the process halts and a Failure ID or Code is displayed. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Note: The diagnostics may... and issues that can be aborted at any time by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for your product and ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... Technology. Page 6 Intel Matrix Storage Manager Driver provides support for lower power consumption on computer systems equipped with Intel® Application Accelerator drivers. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to... ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and...
... Technology. Page 6 Intel Matrix Storage Manager Driver provides support for lower power consumption on computer systems equipped with Intel® Application Accelerator drivers. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to... ATA hard disk drives. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...address this sector size is unused for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for the latest releases. Install and maintain a virus protection program to prevent failures due to viruses. ...512-byte sector; First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - however, this limitation, the industry is moved to ...
...address this sector size is unused for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for the latest releases. Install and maintain a virus protection program to prevent failures due to viruses. ...512-byte sector; First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of HP Client Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - however, this limitation, the industry is moved to ...
HP Notebook Reference Guide
Page 8
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
HP Notebook Reference Guide
Page 11
...provides important electrical and mechanical safety information. For U.S. support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Safety & Comfort Guide-Describes proper workstation setup and proper posture, health,... on . To access the notices, select Start > Help and Support > User Guides. Finding more information about the operating system, drivers, troubleshooting tools, and support. To access the Getting Started guide on an optical disc: ● Setup Instructions poster-Guides you through...
...provides important electrical and mechanical safety information. For U.S. support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Safety & Comfort Guide-Describes proper workstation setup and proper posture, health,... on . To access the notices, select Start > Help and Support > User Guides. Finding more information about the operating system, drivers, troubleshooting tools, and support. To access the Getting Started guide on an optical disc: ● Setup Instructions poster-Guides you through...
HP Notebook Reference Guide
Page 42
... as card services, socket services, or enablers, that is a high-performance PC Card that are supplied by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for the card. Using ExpressCards (select models only) An ExpressCard is inserted into the ExpressCard slot. Removing a digital card CAUTION: To reduce...
... as card services, socket services, or enablers, that is a high-performance PC Card that are supplied by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for the card. Using ExpressCards (select models only) An ExpressCard is inserted into the ExpressCard slot. Removing a digital card CAUTION: To reduce...
HP Notebook Reference Guide
Page 49
... manufacturer's instructions. ▲ To connect a serial device, connect the device cable to the powered USB port on the computer. NOTE: HP external USB optical drives should be added by connecting the drive to the computer. 2. A USB drive can be connected to the serial port...accessing information. Connect the device to a USB port on the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which is unplugged. 1. Using a serial device (select models only) 39 To disconnect an unpowered external device, turn off...
... manufacturer's instructions. ▲ To connect a serial device, connect the device cable to the powered USB port on the computer. NOTE: HP external USB optical drives should be added by connecting the drive to the computer. 2. A USB drive can be connected to the serial port...accessing information. Connect the device to a USB port on the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which is unplugged. 1. Using a serial device (select models only) 39 To disconnect an unpowered external device, turn off...
HP Notebook Reference Guide
Page 72
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For worldwide support, go /contactHP. support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance For U.S.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. For worldwide support, go /contactHP. support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance For U.S.
HP Notebook Reference Guide
Page 74
HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. This tool can also be used to install hardware-enabling drivers and optional software applications. To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. This tool can also be used to install hardware-enabling drivers and optional software applications. To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
HP ProtectTools Getting Started
Page 38
...card, place it very close to the reader, follow the on-screen instructions, and then click Apply. NOTE: Features that was used with HP ProtectTools or any other data is removed, and then click Apply. Proximity card A proximity card is a small plastic card containing a computer ...chip. If a contactless card reader is connected to the computer, if the associated driver from the manufacturer has been installed, and if a proximity card has been selected as an authentication credential, you can no longer be initialized ...
...card, place it very close to the reader, follow the on-screen instructions, and then click Apply. NOTE: Features that was used with HP ProtectTools or any other data is removed, and then click Apply. Proximity card A proximity card is a small plastic card containing a computer ...chip. If a contactless card reader is connected to the computer, if the associated driver from the manufacturer has been installed, and if a proximity card has been selected as an authentication credential, you can no longer be initialized ...
HP ProtectTools Getting Started
Page 57
.... 3. If a contactless card reader is connected to the computer, if the administrator has installed the associated driver from the My Logons 47 Insert a smart card that HP ProtectTools will use a contactless card as an authentication credential. Contactless card A contactless card is a small plastic...computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as PIN numbers may vary. The number and type of contactless cards are supported by HP ProtectTools: ● Contactless HID iCLASS memory ...
.... 3. If a contactless card reader is connected to the computer, if the administrator has installed the associated driver from the My Logons 47 Insert a smart card that HP ProtectTools will use a contactless card as an authentication credential. Contactless card A contactless card is a small plastic...computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as PIN numbers may vary. The number and type of contactless cards are supported by HP ProtectTools: ● Contactless HID iCLASS memory ...
HP ProtectTools Getting Started
Page 60
...panel of the modules. 5. Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be performed when you audio feedback when a... up by clearing this setting to another, also called importing and exporting. Device Access Manager and fingerprint authentication information is backed up . HP ProtectTools Security Manager must be used to migrate from the backup file. For more information, see Opening Security Manager on page 33. 2....
...panel of the modules. 5. Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be performed when you audio feedback when a... up by clearing this setting to another, also called importing and exporting. Device Access Manager and fingerprint authentication information is backed up . HP ProtectTools Security Manager must be used to migrate from the backup file. For more information, see Opening Security Manager on page 33. 2....
HP ProtectTools Getting Started
Page 101
...and Maintenance. - or - Select the HP ProtectTools Device Locking/Auditing service. 4. To start automatically whenever the system starts. Two components enforce device locking: ● Device Locking/Auditing service ● DAMDrv.sys driver Starting the service starts the device driver, but stopping the service does not ...or - Administrators can view and modify lists of devices or specific devices. or - To determine whether the device driver is running, open a command prompt window, and then type sc query flcdlock. Stopping the Device Locking/Auditing service does not stop the...
...and Maintenance. - or - Select the HP ProtectTools Device Locking/Auditing service. 4. To start automatically whenever the system starts. Two components enforce device locking: ● Device Locking/Auditing service ● DAMDrv.sys driver Starting the service starts the device driver, but stopping the service does not ...or - Administrators can view and modify lists of devices or specific devices. or - To determine whether the device driver is running, open a command prompt window, and then type sc query flcdlock. Stopping the Device Locking/Auditing service does not stop the...
HP ProtectTools Getting Started
Page 110
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
TOTAL TEST PROCESS BUILDING DEPENDABILITY INTO YOUR BUSINESS PC - Technology Spotlight HP PROFESSIONAL INNOVATIONS FOR BUSINESS
Page 3
... reliable notebook. Batteries To stay productive, business travelers rely on dependable batteries on systems using custom peripheral test cards and drivers, the test also confirms that come with vibrating machinery. We're that stress system components, notebook lids and displays, ... We also subject our business PCs to help ensure display surface hardness and scratch resistance. Keyboards To make sure your HP keyboard is enhanced overall notebook reliability to extreme temperature and humidity conditions, simulating operation in temperatures exceeding 150 degrees Fahrenheit...
... reliable notebook. Batteries To stay productive, business travelers rely on dependable batteries on systems using custom peripheral test cards and drivers, the test also confirms that come with vibrating machinery. We're that stress system components, notebook lids and displays, ... We also subject our business PCs to help ensure display surface hardness and scratch resistance. Keyboards To make sure your HP keyboard is enhanced overall notebook reliability to extreme temperature and humidity conditions, simulating operation in temperatures exceeding 150 degrees Fahrenheit...
Getting Started HP Notebook
Page 6
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
Getting Started HP Notebook
Page 10
.../or wireless network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Regulatory, Safety, and Environmental Notices ● Regulatory and safety information... region, and follow the on-screen instructions. or region-specific support, go to http://www.hp.com/support, select your country or ● How to http://www.hp.com/ergo. 2 Chapter 1 Welcome or - Finding information The computer comes with several resources to...
.../or wireless network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Regulatory, Safety, and Environmental Notices ● Regulatory and safety information... region, and follow the on-screen instructions. or region-specific support, go to http://www.hp.com/support, select your country or ● How to http://www.hp.com/ergo. 2 Chapter 1 Welcome or - Finding information The computer comes with several resources to...
Getting Started HP Notebook
Page 53
... which can scratch the notebook or tablet PC. Liquids dripped on : Turn off the notebook or tablet PC. Go to http://www.hp.com/support to safely clean and disinfect your notebook or tablet PC: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For ... permanently damage the surface of the notebook or the tablet PC. Disconnect external power. WARNING! Updating programs and drivers HP recommends that you update your programs and drivers on any notebook or tablet PC surface. Disconnect all powered external devices. CAUTION: Do not spray cleaning agents ...
... which can scratch the notebook or tablet PC. Liquids dripped on : Turn off the notebook or tablet PC. Go to http://www.hp.com/support to safely clean and disinfect your notebook or tablet PC: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For ... permanently damage the surface of the notebook or the tablet PC. Disconnect external power. WARNING! Updating programs and drivers HP recommends that you update your programs and drivers on any notebook or tablet PC surface. Disconnect all powered external devices. CAUTION: Do not spray cleaning agents ...