Resolving Start Up and No Boot Problems Checklist
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... a disk drive and fan turning. Connect a different battery and disconnect AC power adapter. Disconnect all peripheral devices and remove all other methods fail, use this checklist as a guide when trying to original condition. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards...
... a disk drive and fan turning. Connect a different battery and disconnect AC power adapter. Disconnect all peripheral devices and remove all other methods fail, use this checklist as a guide when trying to original condition. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards...
Resolving Start Up and No Boot Problems Checklist
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... Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Safe Mode and then run Windows Update Symptom: Computer displays the Windows logo screen and stops responding Boot to Windows Advanced boot options...
... Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Safe Mode and then run Windows Update Symptom: Computer displays the Windows logo screen and stops responding Boot to Windows Advanced boot options...
Limited warranty and technical support - (1 Year)
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...-user replaceable Compaq or Compaq approved parts, if available for damage that the operation of the Compaq Product. The battery warranty does not cover changes in failure. COMPAQ IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. COMPAQ IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED...
...-user replaceable Compaq or Compaq approved parts, if available for damage that the operation of the Compaq Product. The battery warranty does not cover changes in failure. COMPAQ IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. COMPAQ IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED...
Limited warranty and technical support - (1 Year)
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... drivers, latest updates and software fixes, warranty information, and product documentation. Find updated service and support information. Open an online service event with a Compaq support specialist for assistance with your product. If you are available online to help you find answers to resolve your questions and resolve problems-24 hours a day, 7 days a week. A variety of services are unable to your problem using...
... drivers, latest updates and software fixes, warranty information, and product documentation. Find updated service and support information. Open an online service event with a Compaq support specialist for assistance with your product. If you are available online to help you find answers to resolve your questions and resolve problems-24 hours a day, 7 days a week. A variety of services are unable to your problem using...
Notebook Essentials - Windows 7
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.... 14 Notebook Essentials When you have not turned off the display. Software is functioning abnormally If the software is unresponsive or responds abnormally, follow these and other power settings, click Start, click Control Panel, click System and Security, and then click Power Options. ■ The computer may not be set to display the image on but is not responding." ■ Run a virus scan. Sleep and Hibernation...
.... 14 Notebook Essentials When you have not turned off the display. Software is functioning abnormally If the software is unresponsive or responds abnormally, follow these and other power settings, click Start, click Control Panel, click System and Security, and then click Power Options. ■ The computer may not be set to display the image on but is not responding." ■ Run a virus scan. Sleep and Hibernation...
Notebook Essentials - Windows 7
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... overheating. The wireless network connection is not working If a wireless network connection is not working Follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow these suggestions if an external device does not function as expected: ■ Turn on the device according to the manufacturer's instructions. ■ Be...
... overheating. The wireless network connection is not working If a wireless network connection is not working Follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow these suggestions if an external device does not function as expected: ■ Turn on the device according to the manufacturer's instructions. ■ Be...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...(HDMI) X X version 1.3 supporting 1080p with High-bandwidth Digital Content Protection (HDCP) key (select models only) Hot plut/unplug with localized cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card...
...(HDMI) X X version 1.3 supporting 1080p with High-bandwidth Digital Content Protection (HDCP) key (select models only) Hot plut/unplug with localized cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... and Service Guide 2-5 Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cycle on your computer model, the computer might look slightly different from the illustration in this location. Connects a network cable. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in use. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an optional USB device. Produces sound when...
... and Service Guide 2-5 Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cycle on your computer model, the computer might look slightly different from the illustration in this location. Connects a network cable. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in use. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an optional USB device. Produces sound when...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... 3. Reverse this procedure to install the display bezel. 9. To replace the webcam module (select models only), lift the webcam module as far from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. Disconnect the webcam module cable 1 from the display enclosure as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Removal and replacement procedures 7. To remove the Display Bezel, flex the inside edges of...
... 3. Reverse this procedure to install the display bezel. 9. To replace the webcam module (select models only), lift the webcam module as far from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. Disconnect the webcam module cable 1 from the display enclosure as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide Removal and replacement procedures 7. To remove the Display Bezel, flex the inside edges of...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...Remove the memory module (see "Top cover" on page 4-20). 11. Lift the USB board 3 straight up to remove it down the computer. Maintenance and Service Guide 4-33 USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. Shut down through the operating system. 2. Disconnect all external devices connected to install a USB board. Remove the top cover (see "Memory module" on page 4-17). 10. Remove the display assembly (see "Keyboard" on page 4-10). 7. Remove the USB board: 1. Disconnect the USB board cable...
...Remove the memory module (see "Top cover" on page 4-20). 11. Lift the USB board 3 straight up to remove it down the computer. Maintenance and Service Guide 4-33 USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. Shut down through the operating system. 2. Disconnect all external devices connected to install a USB board. Remove the top cover (see "Memory module" on page 4-17). 10. Remove the display assembly (see "Keyboard" on page 4-10). 7. Remove the USB board: 1. Disconnect the USB board cable...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... 1-1 removal 4-46 spare part number 3-4, 4-45, 4-47 product description audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries...
... 1-1 removal 4-46 spare part number 3-4, 4-45, 4-47 product description audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries...
Notebook PC User Guide - Windows 7
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... settings. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. If wireless networking is not properly installed. Use the procedures in Help and Support. 20 Chapter 2 Wireless, local area network, and modem Refer to use. Select Start > Control Panel...
... settings. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. If wireless networking is not properly installed. Use the procedures in Help and Support. 20 Chapter 2 Wireless, local area network, and modem Refer to use. Select Start > Control Panel...
Notebook PC User Guide - Windows 7
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... driver and install it later. Click the option for hardware changes. Click your device. NOTE: In some locations you may be able to use your specific product from the models listed. 4. If prompted to do this, click Download only to http://www.hp.com/support, and then select your system for installed hardware and installs default drivers for any devices requiring drivers. Proceed to install the updated driver. Open your Internet browser, go to save all open a window...
... driver and install it later. Click the option for hardware changes. Click your device. NOTE: In some locations you may be able to use your specific product from the models listed. 4. If prompted to do this, click Download only to http://www.hp.com/support, and then select your system for installed hardware and installs default drivers for any devices requiring drivers. Proceed to install the updated driver. Open your Internet browser, go to save all open a window...
Notebook PC User Guide - Windows 7
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Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Change the language of Setup Utility. Run a diagnostic test on . Enable/disable LAN Power Saving. Enable/disable the processor Virtualization Technology. When enabled, saves power when the ...
Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Change the language of Setup Utility. Run a diagnostic test on . Enable/disable LAN Power Saving. Enable/disable the processor Virtualization Technology. When enabled, saves power when the ...
Notebook PC User Guide - Windows 7
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... troubleshooting the file. To update the software, follow these steps: 1. Identify your permission or password for your computer model, product category, and series or family. NOTE: Windows includes the User Account Control feature to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If your computer is stored on the system ROM. You may be prompted for tasks such as installing software, running utilities, or changing Windows settings...
... troubleshooting the file. To update the software, follow these steps: 1. Identify your permission or password for your computer model, product category, and series or family. NOTE: Windows includes the User Account Control feature to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If your computer is stored on the system ROM. You may be prompted for tasks such as installing software, running utilities, or changing Windows settings...
Notebook PC User Guide - Windows 7
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... need to the hard drive. b. Follow the instructions on the screen. Make a note of the date, name, or other identifier. NOTE: If you connect your hard drive designation. Open Windows Explorer by following the instructions on the screen to a network, consult the network administrator before installing any device, cable, or cord. Double-click your computer to download your computer: Select Start > Help and Support > Maintain > Software Updates. 2. The hard drive designation is typically Local Disk (C:). 3. The BIOS installation...
... need to the hard drive. b. Follow the instructions on the screen. Make a note of the date, name, or other identifier. NOTE: If you connect your hard drive designation. Open Windows Explorer by following the instructions on the screen to a network, consult the network administrator before installing any device, cable, or cord. Double-click your computer to download your computer: Select Start > Help and Support > Maintain > Software Updates. 2. The hard drive designation is typically Local Disk (C:). 3. The BIOS installation...
Notebook PC User Guide - Windows 7
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... and drivers To download and install software other than a BIOS update, follow the instructions provided. Click the option for software and driver downloads, enter your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Proceed to download the driver and install it later. Select your hard drive. When the list of the device. When prompted, click Save, and then select a storage location on your operating...
... and drivers To download and install software other than a BIOS update, follow the instructions provided. Click the option for software and driver downloads, enter your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Proceed to download the driver and install it later. Select your hard drive. When the list of the device. When prompted, click Save, and then select a storage location on your operating...
Notebook PC User Guide - Windows 7
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... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
... boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware 11 bottom 8 display...
Notebook PC User Guide - Windows 7
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... WLAN connection 18 country-specific modem cable adapter 24 critical battery level 56 critical updates, software 96 CyberLink PowerDVD 39 D device drivers HP drivers 76 Windows drivers 77 Diagnostics menu 101 digital card defined 86 inserting 86 removing 87 stopping 87 digital dual array microphone, identifying 36 Digital Media Slot, identifying 7 Disk Cleanup software 79 Disk Defragmenter software 79 disk drive 78 disk performance 79 displaying system information 99 drive media 46 drives boot order 101 caring for 64 DVD burning 72 changing region setting...
... WLAN connection 18 country-specific modem cable adapter 24 critical battery level 56 critical updates, software 96 CyberLink PowerDVD 39 D device drivers HP drivers 76 Windows drivers 77 Diagnostics menu 101 digital card defined 86 inserting 86 removing 87 stopping 87 digital dual array microphone, identifying 36 Digital Media Slot, identifying 7 Disk Cleanup software 79 Disk Defragmenter software 79 disk drive 78 disk performance 79 displaying system information 99 drive media 46 drives boot order 101 caring for 64 DVD burning 72 changing region setting...