Resolving Start Up and No Boot Problems Checklist
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...this checklist as a guide when trying to original condition. If computer does not start Count number of a disk drive and fan turning. HP Notebook PCs - Disconnect the AC power adapter, remove the battery, and then press and hold the power button for technical assistance. Connect a different ... computer fails to startup or boot, and displays a black screen Usually occurs if a component is installed incorrectly, or there is no power available to the notebook. Check AC adapter wiring and power connection to the notebook. If there is a device conflict or failure. Connect an...
...this checklist as a guide when trying to original condition. If computer does not start Count number of a disk drive and fan turning. HP Notebook PCs - Disconnect the AC power adapter, remove the battery, and then press and hold the power button for technical assistance. Connect a different ... computer fails to startup or boot, and displays a black screen Usually occurs if a component is installed incorrectly, or there is no power available to the notebook. Check AC adapter wiring and power connection to the notebook. If there is a device conflict or failure. Connect an...
Resolving Start Up and No Boot Problems Checklist
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... able to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in Safe mode to install an update or patch. Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message...
... able to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in Safe mode to install an update or patch. Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message...
Notebook Essentials - Windows 7
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Contents Chapter 1: Getting started Windows 7 1 TouchPad 1 Connecting to start up 17 The computer screen is blank 17 Software is unable to the Internet 1 Protecting your privacy 8 Protecting the computer from viruses 2 Finding Help and Support 2 Finding the user guides 2 ... software installed on the computer 14 Turning off the computer 15 Chapter 4: Troubleshooting Troubleshooting resources 17 Quick troubleshooting 17 The computer is functioning abnormally 18 Notebook Essentials iii
Contents Chapter 1: Getting started Windows 7 1 TouchPad 1 Connecting to start up 17 The computer screen is blank 17 Software is unable to the Internet 1 Protecting your privacy 8 Protecting the computer from viruses 2 Finding Help and Support 2 Finding the user guides 2 ... software installed on the computer 14 Turning off the computer 15 Chapter 4: Troubleshooting Troubleshooting resources 17 Quick troubleshooting 17 The computer is functioning abnormally 18 Notebook Essentials iii
Notebook Essentials - Windows 7
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...9632; Signing up for Connect to the Internet wizard. ✎ If you purchased the computer, the icons may be displayed either individually on the screen. Chapter 3: What's next? Choosing an ISP You must set up a new Internet account or configure the computer to use an existing account, ... The computer includes the following software features to help you set up Internet service before you can connect to enable the firewall. 10 Notebook Essentials To access the Windows Connect to the Internet wizard and instructions for using the wizard, click Start, click Help and Support, and...
...9632; Signing up for Connect to the Internet wizard. ✎ If you purchased the computer, the icons may be displayed either individually on the screen. Chapter 3: What's next? Choosing an ISP You must set up a new Internet account or configure the computer to use an existing account, ... The computer includes the following software features to help you set up Internet service before you can connect to enable the firewall. 10 Notebook Essentials To access the Windows Connect to the Internet wizard and instructions for using the wizard, click Start, click Help and Support, and...
Notebook Essentials - Windows 7
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...not have high-speed Internet service (DSL, cable, or satellite), begin with security disabled. This ensures that the wireless light on -screen instructions. You need technical assistance during the router setup, record the information and store it in a safe place. To use your ... security during the router installation, contact the router manufacturer. ✎ It is on securing your new wireless computer to the Notebook PC User Guide in Help and Support. During the router installation, the router manufacturer's software allows you temporarily connect your wireless network...
...not have high-speed Internet service (DSL, cable, or satellite), begin with security disabled. This ensures that the wireless light on -screen instructions. You need technical assistance during the router setup, record the information and store it in a safe place. To use your ... security during the router installation, contact the router manufacturer. ✎ It is on securing your new wireless computer to the Notebook PC User Guide in Help and Support. During the router installation, the router manufacturer's software allows you temporarily connect your wireless network...
Notebook Essentials - Windows 7
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... to optional software or external devices. Important updates to the software included with the software, on disc, or on -screen instructions. ✎ Restart the computer if you are prompted to do so. ✎ For details about using the...required drivers. Click the name of programs is provided in the following forms: ■ Preinstalled software. Follow the on-screen instructions. ■ Software on the computer is displayed. 2. Updating the software installed on the computer as soon as...updated frequently by the hardware manufacturer to Help and Support. 14 Notebook Essentials
... to optional software or external devices. Important updates to the software included with the software, on disc, or on -screen instructions. ✎ Restart the computer if you are prompted to do so. ✎ For details about using the...required drivers. Click the name of programs is provided in the following forms: ■ Preinstalled software. Follow the on-screen instructions. ■ Software on the computer is displayed. 2. Updating the software installed on the computer as soon as...updated frequently by the hardware manufacturer to Help and Support. 14 Notebook Essentials
Notebook Essentials - Windows 7
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... result in the lower-right corner of unsaved information. ■ Press ctrl+alt+delete. Save your work and close all open programs. 2. Notebook Essentials 15 Chapter 3: What's next? Click Start, and then click Shut Down. Turning off the computer Whenever possible, turn off the computer by... using the standard shutdown procedure: 1. Then, in the loss of the screen, click the Shut Down button. ■ Press and hold the power button for at least 5 seconds. ■ Disconnect the computer from external...
... result in the lower-right corner of unsaved information. ■ Press ctrl+alt+delete. Save your work and close all open programs. 2. Notebook Essentials 15 Chapter 3: What's next? Click Start, and then click Shut Down. Turning off the computer Whenever possible, turn off the computer by... using the standard shutdown procedure: 1. Then, in the loss of the screen, click the Shut Down button. ■ Press and hold the power button for at least 5 seconds. ■ Disconnect the computer from external...
Notebook Essentials - Windows 7
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...as a monitor, is offline. Be sure that the power cord and AC adapter connections are energy-saving features that turn on the computer screen or the external display, Notebook Essentials 17 Click Start, and then click Help and Support. ✎ Although many checkup and repair tools require an Internet connection, other... Power Options. ■ The computer may not be displayed on when you press the power button, the following suggestions may be initiated by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support.
...as a monitor, is offline. Be sure that the power cord and AC adapter connections are energy-saving features that turn on the computer screen or the external display, Notebook Essentials 17 Click Start, and then click Help and Support. ✎ Although many checkup and repair tools require an Internet connection, other... Power Options. ■ The computer may not be displayed on when you press the power button, the following suggestions may be initiated by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support.
Notebook Essentials - Windows 7
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...another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, during operation. 18 Notebook Essentials Then be overheating because a vent is overheating, allow the computer to cool to cool internal components and prevent overheating. Do not allow... in use. It is normal for at least 5 seconds. ■ Disconnect the computer from viruses" section in the loss of the screen, click the Shut down button, and then clicking Restart. If you cannot restart the computer using the antivirus resources on but is not responding...
...another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, during operation. 18 Notebook Essentials Then be overheating because a vent is overheating, allow the computer to cool to cool internal components and prevent overheating. Do not allow... in use. It is normal for at least 5 seconds. ■ Disconnect the computer from viruses" section in the loss of the screen, click the Shut down button, and then clicking Restart. If you cannot restart the computer using the antivirus resources on but is not responding...
Notebook Essentials - Windows 7
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Notebook Essentials 19 If the wireless light is amber, press the wireless action key (f12) to turn the wireless connection on. ■ Be sure that the ... IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the correct drivers are secure. ■ Be sure that the device is receiving electrical power. ■ Be sure that the...
Notebook Essentials 19 If the wireless light is amber, press the wireless action key (f12) to turn the wireless connection on. ■ Be sure that the ... IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the correct drivers are secure. ■ Be sure that the device is receiving electrical power. ■ Be sure that the...
Notebook Essentials - Windows 7
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...restore points ■ Recovering a program or driver ■ Performing a full system recovery Creating recovery discs ✎ HP recommends that you can exit the program before you have a much higher storage capacity than CDs. DVDs have finished ...to continue the disc creation process. Appendix A: Backup and recovery Tools provided by the operating system and HP Recovery Manager software are designed to help you with the Recovery Manager software. ■ The computer must ...high-quality DVD+R, DVD-R, or CD-R discs. Follow the on-screen instructions. Notebook Essentials 21
...restore points ■ Recovering a program or driver ■ Performing a full system recovery Creating recovery discs ✎ HP recommends that you can exit the program before you have a much higher storage capacity than CDs. DVDs have finished ...to continue the disc creation process. Appendix A: Backup and recovery Tools provided by the operating system and HP Recovery Manager software are designed to help you with the Recovery Manager software. ■ The computer must ...high-quality DVD+R, DVD-R, or CD-R discs. Follow the on-screen instructions. Notebook Essentials 21
Notebook Essentials - Windows 7
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...repaired or restored ■ Before you add or modify hardware or software Note the following types of the computer. 22 Notebook Essentials Display the screen. To copy the screen and paste the image into the optical drive of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD-R, or .... ■ Back up templates stored in their associated programs. ■ Save the customized settings in case of the settings. d. Copy the screen: To copy only the active window, press alt+fn+prt sc. c. Appendix A: Backup and recovery Backing up your information Recovery after software setup...
...repaired or restored ■ Before you add or modify hardware or software Note the following types of the computer. 22 Notebook Essentials Display the screen. To copy the screen and paste the image into the optical drive of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD-R, or .... ■ Back up templates stored in their associated programs. ■ Save the customized settings in case of the settings. d. Copy the screen: To copy only the active window, press alt+fn+prt sc. c. Appendix A: Backup and recovery Backing up your information Recovery after software setup...
Notebook Essentials - Windows 7
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...create additional restore points to improve the security of your computer. Click the System Protection tab. 4. Click Create. 6. Follow the on-screen instructions to set up your system, you start the backup process. ✎ The backup process may be prompted for your permission or ...to reverse subsequent changes made to your system. ✎ Recovering to Help and Support for more information. Notebook Essentials 23 You may take over an hour, depending on -screen instructions. When to create restore points ■ Before you add or extensively modify software or hardware ...
...create additional restore points to improve the security of your computer. Click the System Protection tab. 4. Click Create. 6. Follow the on-screen instructions to set up your system, you start the backup process. ✎ The backup process may be prompted for your permission or ...to reverse subsequent changes made to your system. ✎ Recovering to Help and Support for more information. Notebook Essentials 23 You may take over an hour, depending on -screen instructions. When to create restore points ■ Before you add or extensively modify software or hardware ...
Notebook Essentials - Windows 7
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... discs have previously backed up. Software not provided with your computer. Follow the on -screen instructions. In the left pane, click System protection. 3. Follow the on -screen instructions. 24 Notebook Essentials However, if your computer. Insert the first recovery disc into the optical drive and...them before using the recovery discs To restore the system from a dedicated recovery partition (select models only) on these steps: 1. HP recommends that you may not have not already tried these discs to recover your operating system and software. ✎ Windows has ...
... discs have previously backed up. Software not provided with your computer. Follow the on -screen instructions. In the left pane, click System protection. 3. Follow the on -screen instructions. 24 Notebook Essentials However, if your computer. Insert the first recovery disc into the optical drive and...them before using the recovery discs To restore the system from a dedicated recovery partition (select models only) on these steps: 1. HP recommends that you may not have not already tried these discs to recover your operating system and software. ✎ Windows has ...
Notebook Essentials - Windows 7
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... at the bottom of the following ways: Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. - Follow the on-screen instructions. or - a. Use these discs to recover your computer includes an SSD, you can perform a recovery from the partition on the hard drive... from the partition, follow these steps: 1. Click System Recovery in either the Start button or f11. Notebook Essentials 25 Turn on or restart the computer, and then press esc while the "Press the ESC key for computers that do not have a...
... at the bottom of the following ways: Click Start, click All Programs, click Recovery Manager, and then click Recovery Manager. - Follow the on-screen instructions. or - a. Use these discs to recover your computer includes an SSD, you can perform a recovery from the partition on the hard drive... from the partition, follow these steps: 1. Click System Recovery in either the Start button or f11. Notebook Essentials 25 Turn on or restart the computer, and then press esc while the "Press the ESC key for computers that do not have a...
Notebook Essentials - Windows 7
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... computer. ■ Take along a backup of electric shock or damage to internal components, do not use premoistened antistatic wipes or an antistatic screen cleaner. A can of information, remove the media from a drive before shipping, storing, or traveling with a straw extension can be used ... reduce the risk of damage to the computer, damage to a drive, or loss of compressed air with a drive. 3. Notebook Essentials 27 If the screen requires additional cleaning, use a vacuum cleaner attachment to clean the keyboard. Cleaning the TouchPad and keyboard Dirt and grease on the...
... computer. ■ Take along a backup of electric shock or damage to internal components, do not use premoistened antistatic wipes or an antistatic screen cleaner. A can of information, remove the media from a drive before shipping, storing, or traveling with a straw extension can be used ... reduce the risk of damage to the computer, damage to a drive, or loss of compressed air with a drive. 3. Notebook Essentials 27 If the screen requires additional cleaning, use a vacuum cleaner attachment to clean the keyboard. Cleaning the TouchPad and keyboard Dirt and grease on the...
Notebook Essentials - Windows 7
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...7 B backing up 22 backing up customized window, toolbar, and menu bar settings 22 backup suggestions 22 blank screen, troubleshooting 17 broadband Internet access 9 C cables and cords modem 9 power 28 cleaning the display 27 cleaning ... 19 F firewalls 8 full system recovery 21 H hardware identifying 2 installing 14 Help and Support 2 Hibernation 17 HP Recovery Manager 21 humidity specifications 25 I IEC 60950 compliance 9, 18 image, switching, among display devices 17 Internet ... 1 K keyboard, cleaning 27 M modem connecting 9 surge protection 8 monitor, external 18 Notebook Essentials 29
...7 B backing up 22 backing up customized window, toolbar, and menu bar settings 22 backup suggestions 22 blank screen, troubleshooting 17 broadband Internet access 9 C cables and cords modem 9 power 28 cleaning the display 27 cleaning ... 19 F firewalls 8 full system recovery 21 H hardware identifying 2 installing 14 Help and Support 2 Hibernation 17 HP Recovery Manager 21 humidity specifications 25 I IEC 60950 compliance 9, 18 image, switching, among display devices 17 Internet ... 1 K keyboard, cleaning 27 M modem connecting 9 surge protection 8 monitor, external 18 Notebook Essentials 29
Notebook Essentials - Windows 7
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... restore points 21, 23 T temperature safety considerations 9, 18 specifications 25 troubleshooting 18 TouchPad cleaning 27 using 1 traveling with the computer 25, 27 troubleshooting 17 blank screen 17 display problems 17 external device problems 19 overheating problems 18 resources 17 software problems 18 startup problems 17 unresponsive computer 18 wireless network problems... computer 15 U unresponsive computer, troubleshooting 18 user guides 1 using system restore 23 V vents 18 vents, precautions 9, 18 viruses 7 W Windows 7 1 Windows Backup and Restore 23 30 Notebook Essentials
... restore points 21, 23 T temperature safety considerations 9, 18 specifications 25 troubleshooting 18 TouchPad cleaning 27 using 1 traveling with the computer 25, 27 troubleshooting 17 blank screen 17 display problems 17 external device problems 19 overheating problems 18 resources 17 software problems 18 startup problems 17 unresponsive computer 18 wireless network problems... computer 15 U unresponsive computer, troubleshooting 18 user guides 1 using system restore 23 V vents 18 vents, precautions 9, 18 viruses 7 W Windows 7 1 Windows Backup and Restore 23 30 Notebook Essentials
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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... external mouse. For more information about TouchPad features, refer to" Using the TouchPad" section later in this guide. Functions like the left button on the screen. Top components 9 NOTE: When the TouchPad zone is active, the light is an unmarked scroll zone inside the right edge of the TouchPad. Moves the...
... external mouse. For more information about TouchPad features, refer to" Using the TouchPad" section later in this guide. Functions like the left button on the screen. Top components 9 NOTE: When the TouchPad zone is active, the light is an unmarked scroll zone inside the right edge of the TouchPad. Moves the...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
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... turning on or restarting the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the... Utility is displayed, press f10. 2. Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of the screen, press f10. - When the Startup Menu is already running , begin at step 1. Use the arrow keys to the system, such as a new USB drive, will...
... turning on or restarting the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the... Utility is displayed, press f10. 2. Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of the screen, press f10. - When the Startup Menu is already running , begin at step 1. Use the arrow keys to the system, such as a new USB drive, will...