Resolving Start Up and No Boot Problems Checklist
Page 1
... the power button for the sound of blinking LEDs or beeping tones to check display Remove all USB devices and media cards. 2. Disconnect all peripheral devices and remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at least 15 seconds. 3. HP Notebook PCs - Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. Connect a different battery and disconnect AC power adapter.
... the power button for the sound of blinking LEDs or beeping tones to check display Remove all USB devices and media cards. 2. Disconnect all peripheral devices and remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at least 15 seconds. 3. HP Notebook PCs - Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. Connect a different battery and disconnect AC power adapter.
Resolving Start Up and No Boot Problems Checklist
Page 2
... error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems...
... error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and patches to prevent other start-up problems...
Limited warranty and technical support - (1 Year)
Page 5
... warranted and will vary depending on product configuration and usage, including but not limited to the conditions of the battery included in the servicing country. No change to product model, applications running, power management settings, and product features. Battery life is not responsible for your own installation of end-user replaceable Compaq or Compaq approved parts, if available for damage that came with...
... warranted and will vary depending on product configuration and usage, including but not limited to the conditions of the battery included in the servicing country. No change to product model, applications running, power management settings, and product features. Battery life is not responsible for your own installation of end-user replaceable Compaq or Compaq approved parts, if available for damage that came with...
Limited warranty and technical support - (1 Year)
Page 10
... drivers, latest updates and software fixes, warranty information, and product documentation. „ Find updated service and support information. „ Open an online service event with a Compaq support specialist for assistance with your product. A variety of services are unable to your problem using Compaq online services, you call Compaq: „ Product number, serial number, model name, and model number „ Applicable error messages „ Add-on accessories „ Operating system „ Third-party hardware...
... drivers, latest updates and software fixes, warranty information, and product documentation. „ Find updated service and support information. „ Open an online service event with a Compaq support specialist for assistance with your product. A variety of services are unable to your problem using Compaq online services, you call Compaq: „ Product number, serial number, model name, and model number „ Applicable error messages „ Add-on accessories „ Operating system „ Third-party hardware...
Notebook Essentials - Windows 7
Page 7
...; Windows® 7 operating system. Use the TouchPad's lower left and right buttons like the corresponding buttons on an external mouse. Notebook Essentials 1 Then, read this guide provides specific instructions for more information. Windows 7 has several new program and feature enhancements, such as: ■ Faster startup ■ Updated Wi-Fi network controls ■ Customizable taskbar ■ Fewer pop-ups and notifications ■ Support for connecting to wired and wireless networks. The TouchPad also supports a variety...
...; Windows® 7 operating system. Use the TouchPad's lower left and right buttons like the corresponding buttons on an external mouse. Notebook Essentials 1 Then, read this guide provides specific instructions for more information. Windows 7 has several new program and feature enhancements, such as: ■ Faster startup ■ Updated Wi-Fi network controls ■ Customizable taskbar ■ Fewer pop-ups and notifications ■ Support for connecting to wired and wireless networks. The TouchPad also supports a variety...
Notebook Essentials - Windows 7
Page 25
... with the operating system. ■ Be sure that the wireless light on your computer is on -screen instructions. ■ Be sure that the correct drivers are installed and updated. The wireless network connection is not working If a wireless network connection is not working Follow these suggestions if an external device does not function as expected, follow the on (white). Chapter 4: Troubleshooting An external device is not working as expected: ■ Turn on the device according...
... with the operating system. ■ Be sure that the wireless light on your computer is on -screen instructions. ■ Be sure that the correct drivers are installed and updated. The wireless network connection is not working If a wireless network connection is not working Follow these suggestions if an external device does not function as expected, follow the on (white). Chapter 4: Troubleshooting An external device is not working as expected: ■ Turn on the device according...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
Page 99
... Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Run a comprehensive self-test on the system memory. Run a comprehensive self-test on . NOTE: On models with two hard drives, this menu option is in Windows 7 89 Enable/disable Card Reader/1394 Power Saving. Enable/disable Action Keys Mode. Enable/disable LAN Power Saving. Enabled/disable Fan...
... Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Run a comprehensive self-test on the system memory. Run a comprehensive self-test on . NOTE: On models with two hard drives, this menu option is in Windows 7 89 Enable/disable Card Reader/1394 Power Saving. Enable/disable Action Keys Mode. Enable/disable LAN Power Saving. Enabled/disable Fan...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
Page 104
... Use of a USB keyboard in seconds. ● Set the boot order. ◦ 1st boot device: USB CD-ROM ◦ 2nd boot device: USB floppy ◦ 3rd boot device: USB SuperDisk ◦ 4th boot device: Notebook hard drive ◦ 5th boot device: USB hard disk ◦ 6th boot device: Network controller ● Swap the functions of the listed System Configuration options may not be supported by your operating system is not running. ◦ Startup from bootable USB devices, including a hard drive, diskette drive, or optical drive connected by a USB port to the computer. ● Enable/disable...
... Use of a USB keyboard in seconds. ● Set the boot order. ◦ 1st boot device: USB CD-ROM ◦ 2nd boot device: USB floppy ◦ 3rd boot device: USB SuperDisk ◦ 4th boot device: Notebook hard drive ◦ 5th boot device: USB hard disk ◦ 6th boot device: Network controller ● Swap the functions of the listed System Configuration options may not be supported by your operating system is not running. ◦ Startup from bootable USB devices, including a hard drive, diskette drive, or optical drive connected by a USB port to the computer. ● Enable/disable...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
Page 111
... menu, click one of the following : ● Resources by type ● Resources by connection To view resource settings in Windows 7 and Windows Vista: 1. On the left, click Device Manager. 4. If two devices require the same resource and create a device conflict, you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. Select Start > Computer. 2. CAUTION: Improperly changing resource settings can disable your hardware...
... menu, click one of the following : ● Resources by type ● Resources by connection To view resource settings in Windows 7 and Windows Vista: 1. On the left, click Device Manager. 4. If two devices require the same resource and create a device conflict, you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses. Select Start > Computer. 2. CAUTION: Improperly changing resource settings can disable your hardware...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
Page 132
... part number 25, 29, 47 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 100 Bluetooth module removal 63 spare part number 24, 63 boot options 89, 94 boot order 89, 94 button sound 89 buttons power 11 TouchPad right/left 9 C cable kit, spare part number 25 cables, service considerations 37 camera module removal 69 spare part number 69 camera, product description 4 caps lock light, identifying 10 Card Reader Power Saving 89 changing the language of Setup Utility 85 chipset, product description 2 compartments memory module 16 components additional hardware...
... part number 25, 29, 47 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive specifications 100 Bluetooth module removal 63 spare part number 24, 63 boot options 89, 94 boot order 89, 94 button sound 89 buttons power 11 TouchPad right/left 9 C cable kit, spare part number 25 cables, service considerations 37 camera module removal 69 spare part number 69 camera, product description 4 caps lock light, identifying 10 Card Reader Power Saving 89 changing the language of Setup Utility 85 chipset, product description 2 compartments memory module 16 components additional hardware...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
Page 133
... (network 15 K keyboard product description 6 removal 53 spare part numbers 21, 53 keys esc 12 fn 12 function 12 navigation 12 Windows applications 12 Windows logo 12 L LAN Power Saving 89 language support 89 latch, battery release 16 legacy support, USB 90, 94 light power 10 lights caps lock 10 Digital Media Slot 15 optical drive 14 webcam 13 wireless 10 M Main menu 88 mass storage devices, spare part numbers 29 memory module product description 3 removal 51 spare part numbers 22, 51 memory module compartment...
... (network 15 K keyboard product description 6 removal 53 spare part numbers 21, 53 keys esc 12 fn 12 function 12 navigation 12 Windows applications 12 Windows logo 12 L LAN Power Saving 89 language support 89 latch, battery release 16 legacy support, USB 90, 94 light power 10 lights caps lock 10 Digital Media Slot 15 optical drive 14 webcam 13 wireless 10 M Main menu 88 mass storage devices, spare part numbers 29 memory module product description 3 removal 51 spare part numbers 22, 51 memory module compartment...
Compaq Presario CQ42 Notebook PC and HP G42 Notebook PC - Maintenance and Service Guide
Page 134
... description audio 4 camera 4 chipset 2 diskette drive 4 display panel 3 Ethernet 5 external media cards 5 graphics 2 hard drives 4 keyboard 6 memory module 3 microphone 4 modem module 5 operating system 6 optical drives 4 pointing devices 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 wireless 5 product name 1 R recovering a program or driver 102 recovering from the dedicated recovery partition 107 recovering from the recovery discs 107 recovery discs 102, 103 Recovery Manager 102, 107 recovery partition 102 recovery, system 107 removal/replacement...
... description audio 4 camera 4 chipset 2 diskette drive 4 display panel 3 Ethernet 5 external media cards 5 graphics 2 hard drives 4 keyboard 6 memory module 3 microphone 4 modem module 5 operating system 6 optical drives 4 pointing devices 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 wireless 5 product name 1 R recovering a program or driver 102 recovering from the dedicated recovery partition 107 recovering from the recovery discs 107 recovery discs 102, 103 Recovery Manager 102, 107 recovery partition 102 recovery, system 107 removal/replacement...
Notebook PC User Guide - Windows 7
Page 30
... been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Before working your way through the sequence of possible solutions to your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not listed in the feature list on...
... been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Before working your way through the sequence of possible solutions to your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not listed in the feature list on...
Notebook PC User Guide - Windows 7
Page 68
... your computer model number in the search box, and then press enter. 3. When the list of the device. Obtaining the latest Windows device drivers You can check for the Windows operating system and other Microsoft products. Click your hard drive. After the file is displayed, click an updated driver to open a window containing additional information. 6. To use Windows Update: 1. Click Check for software and driver downloads, type your computer. Click the option for updates. 3. Click Download only...
... your computer model number in the search box, and then press enter. 3. When the list of the device. Obtaining the latest Windows device drivers You can check for the Windows operating system and other Microsoft products. Click your hard drive. After the file is displayed, click an updated driver to open a window containing additional information. 6. To use Windows Update: 1. Click Check for software and driver downloads, type your computer. Click the option for updates. 3. Click Download only...
Notebook PC User Guide - Windows 7
Page 97
... being locked out of passwords can be set in Windows or in this chapter to use of the computer Unauthorized access to data ● Power-on password ● Firewall software ● Windows updates Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from Microsoft Unauthorized access to a Windows user account User password Using passwords A password is essential to record each password you set...
... being locked out of passwords can be set in Windows or in this chapter to use of the computer Unauthorized access to data ● Power-on password ● Firewall software ● Windows updates Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to the computer Critical security updates from Microsoft Unauthorized access to a Windows user account User password Using passwords A password is essential to record each password you set...
Notebook PC User Guide - Windows 7
Page 108
...Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is in intervals of Setup Utility. Run a comprehensive self-test on . Enable/disable the capacitive button tapping sound. Enable/disable the processor C6 sleep state. When enabled, the computer fan will always be on a secondary hard drive. System Configuration menu Select Language Support...
...Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is in intervals of Setup Utility. Run a comprehensive self-test on . Enable/disable the capacitive button tapping sound. Enable/disable the processor C6 sleep state. When enabled, the computer fan will always be on a secondary hard drive. System Configuration menu Select Language Support...
Notebook PC User Guide - Windows 7
Page 109
... regarding installing and troubleshooting the file. The BIOS initializes the operating system, determines how the computer will interact with your computer may be available on the system ROM. 11 Software updates Updated versions of the software provided with the hardware devices, and provides for data transfer among hardware devices, including the time and date. NOTE: Windows® includes the User Account Control feature to Help and Support...
... regarding installing and troubleshooting the file. The BIOS initializes the operating system, determines how the computer will interact with your computer may be available on the system ROM. 11 Software updates Updated versions of the software provided with the hardware devices, and provides for data transfer among hardware devices, including the time and date. NOTE: Windows® includes the User Account Control feature to Help and Support...
Notebook PC User Guide - Windows 7
Page 112
... location on your computer model number in the Search box, and then press enter. 3. Click Install now to download the driver and install it later. If prompted to do this, click Download only to save the file to install. 7. Click the option for software and driver downloads, type your hard drive. Select your country or region. 2. After the file is displayed, click an updated driver to http://www.hp.com/support, and...
... location on your computer model number in the Search box, and then press enter. 3. Click Install now to download the driver and install it later. If prompted to do this, click Download only to save the file to install. 7. Click the option for software and driver downloads, type your hard drive. Select your country or region. 2. After the file is displayed, click an updated driver to http://www.hp.com/support, and...
Notebook PC User Guide - Windows 7
Page 119
... 9 battery temperature 69 battery, identifying 11 bays battery 9 hard drive 9 BIOS, updating 100 Blu-ray Disc playing 42 removing 47 Bluetooth device 13, 19 Bluetooth label 12 boot options 98 boot order 98 button sound 98 buttons power 4 TouchPad right/left 2, 24 C cables LAN 22 USB 79 calibrating battery 67 caps lock light, identifying 3 Card Reader Power Saving 98 CD copying 45 playing 42 removing 47 CD drive 40, 73 changing the language of Setup Utility 95 charging batteries 65, 67 checking audio functions 35 compartments memory module 9 components additional hardware 11...
... 9 battery temperature 69 battery, identifying 11 bays battery 9 hard drive 9 BIOS, updating 100 Blu-ray Disc playing 42 removing 47 Bluetooth device 13, 19 Bluetooth label 12 boot options 98 boot order 98 button sound 98 buttons power 4 TouchPad right/left 2, 24 C cables LAN 22 USB 79 calibrating battery 67 caps lock light, identifying 3 Card Reader Power Saving 98 CD copying 45 playing 42 removing 47 CD drive 40, 73 changing the language of Setup Utility 95 charging batteries 65, 67 checking audio functions 35 compartments memory module 9 components additional hardware 11...
Notebook PC User Guide - Windows 7
Page 120
... 12 WLAN 12 LAN Power Saving 98 language support 98 latch, battery release 9 light power 3 lights caps lock 3 Digital Media Slot 8 optical drive 7 webcam 6 wireless 3 local area network (LAN) cable required 22 connecting cable 22 low battery level 66 M Main menu 97 maintenance Disk Cleanup 74 Disk Defragmenter 74 managing a power-on password 90 managing an administrator password 89 media controls, hotkeys 33 memory module inserting 84 removing 84 memory module compartment cover removing 84 replacing 85 memory module compartment, identifying 9 memory test 98 microphone (internal), identifying...
... 12 WLAN 12 LAN Power Saving 98 language support 98 latch, battery release 9 light power 3 lights caps lock 3 Digital Media Slot 8 optical drive 7 webcam 6 wireless 3 local area network (LAN) cable required 22 connecting cable 22 low battery level 66 M Main menu 97 maintenance Disk Cleanup 74 Disk Defragmenter 74 managing a power-on password 90 managing an administrator password 89 media controls, hotkeys 33 memory module inserting 84 removing 84 memory module compartment cover removing 84 replacing 85 memory module compartment, identifying 9 memory test 98 microphone (internal), identifying...
