Resolving Start Up and No Boot Problems Checklist
Page 1
... adapter wiring and power connection to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Perform a Hard Reset 1. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at least 15 seconds. 3. Symptom: LED lights do not glow, display is black, computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. HP Notebook PCs...
... adapter wiring and power connection to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Perform a Hard Reset 1. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at least 15 seconds. 3. Symptom: LED lights do not glow, display is black, computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. HP Notebook PCs...
Resolving Start Up and No Boot Problems Checklist
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... www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and...
... www.hp.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Windows normally, you should install the latest updates and...
HP Pavilion dv5 Entertainment PC - Maintenance and Service Guide
Page 17
... models equipped with an AMD processor External media Digital Media Slot supports the following optional digital √ card card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital High Capacity (SDHC) Memory card (standard and large size) ● xD-Picture card (XD) Ports ● 3-pin AC power √ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● eSATA combo with 3rd USB port ● HDMI...
... models equipped with an AMD processor External media Digital Media Slot supports the following optional digital √ card card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital High Capacity (SDHC) Memory card (standard and large size) ● xD-Picture card (XD) Ports ● 3-pin AC power √ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● eSATA combo with 3rd USB port ● HDMI...
HP Pavilion dv5 Entertainment PC - Maintenance and Service Guide
Page 133
... light components 14 lights battery 18 caps lock 14 drive 17 keyboard backlight 14 mute 14 network 17 optical drive 18 power 14, 17 RJ-45 17 TouchPad 14 webcam 10 wireless 14 M mass storage device, spare part numbers 34 memory module product description 4 removal 50 spare part numbers 28, 37, 38, 50 memory module/wireless module compartment 19 memory module/wireless module compartment cover illustrated 33 removal 51 microphone location 10 product description 6 microphone jack connector pinout 110 location 17 model description 21, 49 model name 1 monitor port...
... light components 14 lights battery 18 caps lock 14 drive 17 keyboard backlight 14 mute 14 network 17 optical drive 18 power 14, 17 RJ-45 17 TouchPad 14 webcam 10 wireless 14 M mass storage device, spare part numbers 34 memory module product description 4 removal 50 spare part numbers 28, 37, 38, 50 memory module/wireless module compartment 19 memory module/wireless module compartment cover illustrated 33 removal 51 microphone location 10 product description 6 microphone jack connector pinout 110 location 17 model description 21, 49 model name 1 monitor port...
HP Pavilion dv5 Entertainment PC - Maintenance and Service Guide
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... audio 6 chipset 4 display panel 4 Ethernet 6 external media cards 7 graphics 4 hard drives 5 keyboard 7 memory module 4 microphone 6 operating system 8 optical drives 5 pointing device 7 ports 7 power requirements 7 processors 1 product name 1 security 8 serviceability 8 video 6 wireless 6 product name 1, 21, 48 product number 21, 48 R removal/replacement preliminaries 43 procedures 48 right-side components 18 RJ-45 jack connector pinout 113 location 17 RJ-45 lights 17 RTC battery removal 62 spare part number 27, 35, 62 Rubber Feet Kit, spare part number 27, 39 S Screw Kit, spare part number...
... audio 6 chipset 4 display panel 4 Ethernet 6 external media cards 7 graphics 4 hard drives 5 keyboard 7 memory module 4 microphone 6 operating system 8 optical drives 5 pointing device 7 ports 7 power requirements 7 processors 1 product name 1 security 8 serviceability 8 video 6 wireless 6 product name 1, 21, 48 product number 21, 48 R removal/replacement preliminaries 43 procedures 48 right-side components 18 RJ-45 jack connector pinout 113 location 17 RJ-45 lights 17 RTC battery removal 62 spare part number 27, 35, 62 Rubber Feet Kit, spare part number 27, 39 S Screw Kit, spare part number...
Getting Started HP Pavilion Entertainment PC - Windows 7
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.... Connects a network cable. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. ● White: The computer is on and off or in the Sleep state. ● Off: The computer is normal for the internal fan to cool internal components. Left-side Component (1) Vent (2) External monitor port (3) RJ-45 (network) jack (4) HDMI port (5) eSATA connector/USB port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Drive light (9) Power light Description Enables airflow to cycle on . ● Blinking...
.... Connects a network cable. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. ● White: The computer is on and off or in the Sleep state. ● Off: The computer is normal for the internal fan to cool internal components. Left-side Component (1) Vent (2) External monitor port (3) RJ-45 (network) jack (4) HDMI port (5) eSATA connector/USB port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Drive light (9) Power light Description Enables airflow to cycle on . ● Blinking...
Getting Started HP Pavilion Entertainment PC - Windows 7
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... function differently according to one of the USB ports on . To establish a wireless connection, a wireless network must also be set up , or page down this key. To access Mouse Properties, select Start > Devices and Printers. f7 Stops playback. f11 Mutes or restores speaker sound. Using pointing devices NOTE: In addition to customize settings for pointing devices, such as you hold down keys. f9 Decreases speaker volume incrementally when you can use an external USB mouse...
... function differently according to one of the USB ports on . To establish a wireless connection, a wireless network must also be set up , or page down this key. To access Mouse Properties, select Start > Devices and Printers. f7 Stops playback. f11 Mutes or restores speaker sound. Using pointing devices NOTE: In addition to customize settings for pointing devices, such as you hold down keys. f9 Decreases speaker volume incrementally when you can use an external USB mouse...
Getting Started HP Pavilion Entertainment PC - Windows 7
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...7 drive light 8 E eSATA connector/USB port, identifying 8 esc key, identifying 6 external monitor port 8 F f11 35 fn key, identifying 6 full system recovery 33 H hard drive installing 27 removing 25 hard drive bay, identifying 10 HDMI port, identifying 8 headphone (audio-out) jack 8 I input power 39 integrated webcam light, identifying 9 internal microphones, identifying 9 Internet connection setup 16 ISP, using 15 J jacks audio-in (microphone) 8 audio-out (headphone) 8 K keypad, external num lock 19 using 19 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L labels Bluetooth 38...
...7 drive light 8 E eSATA connector/USB port, identifying 8 esc key, identifying 6 external monitor port 8 F f11 35 fn key, identifying 6 full system recovery 33 H hard drive installing 27 removing 25 hard drive bay, identifying 10 HDMI port, identifying 8 headphone (audio-out) jack 8 I input power 39 integrated webcam light, identifying 9 internal microphones, identifying 9 Internet connection setup 16 ISP, using 15 J jacks audio-in (microphone) 8 audio-out (headphone) 8 K keypad, external num lock 19 using 19 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L labels Bluetooth 38...
HP Notebook Reference Guide - Windows 7
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... with the power button, the recommended procedure is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to both types of the procedures are enabled at least 5 seconds. ● Disconnect the computer from external power and remove the battery. If...
... with the power button, the recommended procedure is to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to both types of the procedures are enabled at least 5 seconds. ● Disconnect the computer from external power and remove the battery. If...
HP Notebook Reference Guide - Windows 7
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... Volume, click the listing for more efficiently. You may set it works without supervision. Depending on the size of your computer. Connect the computer to Help and Support for the hard drive, usually listed as installing software, running on battery power. After you start Disk Defragmenter, it to run during the night or at another time when you do not need access to your hard drive and the number of...
... Volume, click the listing for more efficiently. You may set it works without supervision. Depending on the size of your computer. Connect the computer to Help and Support for the hard drive, usually listed as installing software, running on battery power. After you start Disk Defragmenter, it to run during the night or at another time when you do not need access to your hard drive and the number of...
HP Notebook Reference Guide - Windows 7
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... been downloaded to the location on the HP Web site that is displayed. 3. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Access the page on your hard drive where the BIOS update is connected to reliable external power using Setup Utility. 1. Do not shut down the computer or initiate Sleep or Hibernation. To exit Setup Utility, use the arrow keys to an optional power source. Determining the BIOS version To determine whether available BIOS updates...
... been downloaded to the location on the HP Web site that is displayed. 3. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Access the page on your hard drive where the BIOS update is connected to reliable external power using Setup Utility. 1. Do not shut down the computer or initiate Sleep or Hibernation. To exit Setup Utility, use the arrow keys to an optional power source. Determining the BIOS version To determine whether available BIOS updates...
User Guide - Windows 7
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.... models only) 2 Chapter 1 Notebook tour ENWW To view or change pointing device preferences, select Start > Devices and Printers. On: Speaker sound is off . (6) Keyboard backlight (select On: The keyboard backlight is on. NOTE: Wireless devices are enabled at the factory. ● Amber: All wireless devices are off . (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is enabled. NOTE: Another power light is in the Sleep...
.... models only) 2 Chapter 1 Notebook tour ENWW To view or change pointing device preferences, select Start > Devices and Printers. On: Speaker sound is off . (6) Keyboard backlight (select On: The keyboard backlight is on. NOTE: Wireless devices are enabled at the factory. ● Amber: All wireless devices are off . (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is enabled. NOTE: Another power light is in the Sleep...
User Guide - Windows 7
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... and Support for tasks such as installing software, running utilities, or changing Windows settings. You may be sure that does not connect to the network you want to repair. 20 Chapter 2 Wireless and local area network ENWW Identify the WLAN device from other devices. For more information. 1. Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2. Refer to diagnose and repair a computer that device drivers are included with select computer models only...
... and Support for tasks such as installing software, running utilities, or changing Windows settings. You may be sure that does not connect to the network you want to repair. 20 Chapter 2 Wireless and local area network ENWW Identify the WLAN device from other devices. For more information. 1. Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2. Refer to diagnose and repair a computer that device drivers are included with select computer models only...
User Guide - Windows 7
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... be set to http://www.hp.com/support, and select your system for installed hardware and installs default drivers for updates. 2. ENWW Troubleshooting 41 Windows scans your country or region. 2. Open your Web browser, go to automatically check for and install updates for software and driver downloads, type your computer model number in the following section. Obtaining the latest Windows device drivers You can check for any devices requiring drivers. Select Start > All Programs > Windows Update. Reopen Device Manager, if...
... be set to http://www.hp.com/support, and select your system for installed hardware and installs default drivers for updates. 2. ENWW Troubleshooting 41 Windows scans your country or region. 2. Open your Web browser, go to automatically check for and install updates for software and driver downloads, type your computer model number in the following section. Obtaining the latest Windows device drivers You can check for any devices requiring drivers. Select Start > All Programs > Windows Update. Reopen Device Manager, if...
User Guide - Windows 7
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... computer for service, remove all password settings. You can also use the same password for a Setup Utility feature and for more than one Setup Utility feature. 78 Chapter 10 Security ENWW Because most passwords are set in Windows or in this guide to use of the computer Power-on password Computer viruses Unauthorized access to data Norton Internet Security software ● Firewall software ● Windows updates Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification...
... computer for service, remove all password settings. You can also use the same password for a Setup Utility feature and for more than one Setup Utility feature. 78 Chapter 10 Security ENWW Because most passwords are set in Windows or in this guide to use of the computer Power-on password Computer viruses Unauthorized access to data Norton Internet Security software ● Firewall software ● Windows updates Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification...
User Guide - Windows 7
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... Discarding Changes, and then press enter. 92 Appendix B Software updates ENWW Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP Web site are explained in Windows) or by pressing fn+esc (if you currently have, and then download and install the new BIOS. If Setup Utility does not open with the system information displayed, use the arrow keys to...
... Discarding Changes, and then press enter. 92 Appendix B Software updates ENWW Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP Web site are explained in Windows) or by pressing fn+esc (if you currently have, and then download and install the new BIOS. If Setup Utility does not open with the system information displayed, use the arrow keys to...
User Guide - Windows 7
Page 103
... an optional power source. Updating programs and drivers To download and install software other identifier. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on -screen instructions. Make a note of the path to the location on battery power, docked in an optional docking device, or connected to install the update. The BIOS installation begins. 5. Identify the BIOS update that provides software for your computer to download. 3. Follow the on your hard drive where the BIOS update will need...
... an optional power source. Updating programs and drivers To download and install software other identifier. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Follow the on -screen instructions. Make a note of the path to the location on battery power, docked in an optional docking device, or connected to install the update. The BIOS installation begins. 5. Identify the BIOS update that provides software for your computer to download. 3. Follow the on your hard drive where the BIOS update will need...
User Guide - Windows 7
Page 104
... able to install the updated driver. Select your hard drive. When prompted, click Save and then select a storage location on your operating system. 5. or - If prompted to do this, click Download only to save the file to open a window containing additional information. 6. Click the option for software and driver downloads, type your specific product from the models listed. 4. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the...
... able to install the updated driver. Select your hard drive. When prompted, click Save and then select a storage location on your operating system. 5. or - If prompted to do this, click Download only to save the file to open a window containing additional information. 6. Click the option for software and driver downloads, type your specific product from the models listed. 4. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the...
User Guide - Windows 7
Page 105
... Drive 57 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive 57 Bluetooth device 12, 19 Bluetooth label 10 boot options 91 boot order 91 button sound 90 buttons left TouchPad 1 power 3 right TouchPad 2 TouchPad on/off 1, 3 C cables eSATA 68 LAN 22 USB 67 caps lock light, identifying 2 Card Reader Power Saving 91 CD burning 61 copying 61 playing 59 removing 62 CD drive 57 Certificate of Authenticity label 10 charging batteries 48, 51 compartments memory module 8 wireless module 8 components additional hardware 9 bottom 8 display...
... Drive 57 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti DL Drive 57 Bluetooth device 12, 19 Bluetooth label 10 boot options 91 boot order 91 button sound 90 buttons left TouchPad 1 power 3 right TouchPad 2 TouchPad on/off 1, 3 C cables eSATA 68 LAN 22 USB 67 caps lock light, identifying 2 Card Reader Power Saving 91 CD burning 61 copying 61 playing 59 removing 62 CD drive 57 Certificate of Authenticity label 10 charging batteries 48, 51 compartments memory module 8 wireless module 8 components additional hardware 9 bottom 8 display...
User Guide - Windows 7
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... drive light 63 drive light, identifying 6 drive media 42 drives boot order 91 hard 64, 65 optical 57 DVD burning 61 changing region setting 60 copying 61 playing 59 removing 62 DVD drive 57 DVD region settings 60 E earbuds 30 encryption 15 End hotkey 28 eSATA cable, connecting 68 eSATA devices connecting 68 description 68 removing 68 stopping 68 eSATA/USB port, identifying 6 esc key, identifying 4 external audio devices, connecting 33 external monitor port 34 external monitor port, identifying 6 F f11 87 fan always on 91 firewall 15 firewall software, using...
... drive light 63 drive light, identifying 6 drive media 42 drives boot order 91 hard 64, 65 optical 57 DVD burning 61 changing region setting 60 copying 61 playing 59 removing 62 DVD drive 57 DVD region settings 60 E earbuds 30 encryption 15 End hotkey 28 eSATA cable, connecting 68 eSATA devices connecting 68 description 68 removing 68 stopping 68 eSATA/USB port, identifying 6 esc key, identifying 4 external audio devices, connecting 33 external monitor port 34 external monitor port, identifying 6 F f11 87 fan always on 91 firewall 15 firewall software, using...