HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Host Controller (AHCI) Interface. The latest device driver versions address multiple known issues that are released to address known issues. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for notebook PC models that could affect hard disk drive performance...
... Host Controller (AHCI) Interface. The latest device driver versions address multiple known issues that are released to address known issues. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for notebook PC models that could affect hard disk drive performance...
User Guide HP Notebook - Windows 7
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... optical drives ...68 9 Memory modules ...69 Adding or replacing memory modules 69 10 Securing your computer and information 74 Locating your security software (select models only 75 Using passwords ...75 Setting Windows passwords 76 Setting passwords in Setup Utility (BIOS 76 Using the fingerprint reader ...77 Registering fingerprints ...77 Using your registered fingerprint to log on to Windows 77 Using Internet security software ...78 Using antivirus software ...78 Using firewall software ...78 Installing software updates ...79 Installing Windows security updates 79 Installing HP and...
... optical drives ...68 9 Memory modules ...69 Adding or replacing memory modules 69 10 Securing your computer and information 74 Locating your security software (select models only 75 Using passwords ...75 Setting Windows passwords 76 Setting passwords in Setup Utility (BIOS 76 Using the fingerprint reader ...77 Registering fingerprints ...77 Using your registered fingerprint to log on to Windows 77 Using Internet security software ...78 Using antivirus software ...78 Using firewall software ...78 Installing software updates ...79 Installing Windows security updates 79 Installing HP and...
User Guide HP Notebook - Windows 7
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... Restoring factory settings in Setup Utility (BIOS 90 Exiting Setup Utility (BIOS 90 Updating the BIOS ...91 Determining the BIOS version 91 Downloading a BIOS update 92 Using System Diagnostics ...93 Appendix A Troubleshooting and support ...94 Troubleshooting ...94 The computer is unable to start up 94 The computer screen is blank 94 Software is functioning abnormally 94 The computer is on but not responding 95 The computer is unusually warm 95 An external device is not working...
... Restoring factory settings in Setup Utility (BIOS 90 Exiting Setup Utility (BIOS 90 Updating the BIOS ...91 Determining the BIOS version 91 Downloading a BIOS update 92 Using System Diagnostics ...93 Appendix A Troubleshooting and support ...94 Troubleshooting ...94 The computer is unable to start up 94 The computer screen is blank 94 Software is functioning abnormally 94 The computer is on but not responding 95 The computer is unusually warm 95 An external device is not working...
User Guide HP Notebook - Windows 7
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... battery life ◦ Replacing or upgrading the hard drive and memory modules ◦ Protecting the computer ◦ Performing a backup and a recovery ◦ Contacting customer support ◦ Caring for contacting customer support region, and follow the on-screen instructions. or region-specific support, go to http://www.hp.com/support, select your country or ● Instructions for the computer ◦ Updating the software ● Computer specifications Help and Support ● Operating system information To access...
... battery life ◦ Replacing or upgrading the hard drive and memory modules ◦ Protecting the computer ◦ Performing a backup and a recovery ◦ Contacting customer support ◦ Caring for contacting customer support region, and follow the on-screen instructions. or region-specific support, go to http://www.hp.com/support, select your country or ● Instructions for the computer ◦ Updating the software ● Computer specifications Help and Support ● Operating system information To access...
User Guide HP Notebook - Windows 7
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..., see Using HP 3D DriveGuard (select models only) on . ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off during routine operation. ● White: The computer is being mishandled or stolen. Connects an external VGA monitor or projector. NOTE: The security cable is also compatible with USB 1.0 and USB 2.0 devices. Left side Component (1) Security cable slot (2) Vents (3) Power light (4) Hard drive light (5) External monitor port (6) RJ-45 (network) jack (7) HDMI port (8) USB 3.0 ports...
..., see Using HP 3D DriveGuard (select models only) on . ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off during routine operation. ● White: The computer is being mishandled or stolen. Connects an external VGA monitor or projector. NOTE: The security cable is also compatible with USB 1.0 and USB 2.0 devices. Left side Component (1) Security cable slot (2) Vents (3) Power light (4) Hard drive light (5) External monitor port (6) RJ-45 (network) jack (7) HDMI port (8) USB 3.0 ports...
User Guide HP Notebook - Windows 7
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... external USB mouse (purchased separately) by connecting it to one finger across the TouchPad in the direction you want the pointer to know your computer on page 4 for specific information about the TouchPad on your computer, and select Mouse settings. To access Mouse Properties, select Start > Devices and Printers. see Getting to go. Using pointing devices 23 To move the pointer, slide one of the USB ports...
... external USB mouse (purchased separately) by connecting it to one finger across the TouchPad in the direction you want the pointer to know your computer on page 4 for specific information about the TouchPad on your computer, and select Mouse settings. To access Mouse Properties, select Start > Devices and Printers. see Getting to go. Using pointing devices 23 To move the pointer, slide one of the USB ports...
User Guide HP Notebook - Windows 7
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... key performs an assigned function. To use an action key function, press and hold down the key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS) and revert back to standard settings by pressing the fn key and an action key to the system. Errors can also alternate images among display devices connected to activate the assigned function. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about your Windows operating...
... key performs an assigned function. To use an action key function, press and hold down the key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS) and revert back to standard settings by pressing the fn key and an action key to the system. Errors can also alternate images among display devices connected to activate the assigned function. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about your Windows operating...
User Guide HP Notebook - Windows 7
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... hard drive and the computer turns off. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of networking connection or perform any type of information, do not initiate Sleep or Hibernation while reading from or writing to a disc or an external media card. If Rapid Start Technology is saved to memory, letting you to be disabled in the Sleep...
... hard drive and the computer turns off. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of networking connection or perform any type of information, do not initiate Sleep or Hibernation while reading from or writing to a disc or an external media card. If Rapid Start Technology is saved to memory, letting you to be disabled in the Sleep...
User Guide HP Notebook - Windows 7
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... charged. ● Store the battery in Windows Control Panel. Some low-battery alerts and system responses can be changed using Power Options do not affect lights. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following actions for maximizing battery discharge time: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove...
... charged. ● Store the battery in Windows Control Panel. Some low-battery alerts and system responses can be changed using Power Options do not affect lights. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following actions for maximizing battery discharge time: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove...
User Guide HP Notebook - Windows 7
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... power cord is unplugged. 1. Turn on -screen instructions. 3. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. To remove a USB device, save your options for storing and accessing information. Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to use the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with the device. 2. Using optional external devices...
... power cord is unplugged. 1. Turn on -screen instructions. 3. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. To remove a USB device, save your options for storing and accessing information. Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to use the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with the device. 2. Using optional external devices...
User Guide HP Notebook - Windows 7
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... you use the computer, files on the hard drive so that you do not need access to complete. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. Click Defragment disk. Disk Defragmenter consolidates the fragmented files and folders on the hard drive become fragmented. NOTE: Windows includes the User Account Control feature to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for tasks such as installing software, running utilities, or changing Windows settings.
... you use the computer, files on the hard drive so that you do not need access to complete. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. Click Defragment disk. Disk Defragmenter consolidates the fragmented files and folders on the hard drive become fragmented. NOTE: Windows includes the User Account Control feature to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for tasks such as installing software, running utilities, or changing Windows settings.
User Guide HP Notebook - Windows 7
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... models only) HP Security Assistant provides a starting location for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords, select Start > Help and Support. You may find it in the HP Setup Utility (BIOS) that you to access the applications for the following tips for creating and saving passwords: ● To reduce the risk of being locked...
... models only) HP Security Assistant provides a starting location for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords, select Start > Help and Support. You may find it in the HP Setup Utility (BIOS) that you to access the applications for the following tips for creating and saving passwords: ● To reduce the risk of being locked...
User Guide HP Notebook - Windows 7
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... software and drivers that were originally installed on your computer should be sure that you purchased your computer, regularly update the software. Installing Windows security updates Updates to correct security problems and improve software performance. Installing HP and third-party software updates HP recommends that all critical updates from the Microsoft website and through the updates link in the Networking chapter. Securing your wireless network When you set up your computer. Select Start...
... software and drivers that were originally installed on your computer should be sure that you purchased your computer, regularly update the software. Installing Windows security updates Updates to correct security problems and improve software performance. Installing HP and third-party software updates HP recommends that all critical updates from the Microsoft website and through the updates link in the Networking chapter. Securing your wireless network When you set up your computer. Select Start...
User Guide HP Notebook - Windows 7
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... one recovery flash drive. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. Creating restore media HP recommends that you will be created per computer. To check for any reason you use an optional external optical drive (purchased separately) to continue the backup creation process. If you cannot restore using recovery discs or a recovery flash drive. CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that you can restore your system to its original factory state if the hard drive...
... one recovery flash drive. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. Creating restore media HP recommends that you will be created per computer. To check for any reason you use an optional external optical drive (purchased separately) to continue the backup creation process. If you cannot restore using recovery discs or a recovery flash drive. CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that you can restore your system to its original factory state if the hard drive...
User Guide HP Notebook - Windows 7
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... ESC key for Startup Menu" message is displayed at the factory, follow the on -screen instructions. 5. NOTE: Your password settings and security settings are not visible, press esc to return to select Exit > Exit Discarding Changes, and then press enter. 90 Chapter 12 Setup Utility (BIOS) and System Diagnostics Restoring factory settings in Setup Utility (BIOS) to the values that were set at the bottom of the screen. 2. To return all settings in Setup Utility (BIOS) NOTE: Restoring defaults...
... ESC key for Startup Menu" message is displayed at the factory, follow the on -screen instructions. 5. NOTE: Your password settings and security settings are not visible, press esc to return to select Exit > Exit Discarding Changes, and then press enter. 90 Chapter 12 Setup Utility (BIOS) and System Diagnostics Restoring factory settings in Setup Utility (BIOS) to the values that were set at the bottom of the screen. 2. To return all settings in Setup Utility (BIOS) NOTE: Restoring defaults...
User Guide HP Notebook - Windows 7
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... no instructions are ready to install the update. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. Using the hard drive path you are displayed, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from your hard drive. 92 Chapter 12 Setup Utility (BIOS) and System Diagnostics BIOS installation procedures vary. The hard drive designation is downloaded. Downloading a BIOS update CAUTION...
... no instructions are ready to install the update. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. Using the hard drive path you are displayed, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from your hard drive. 92 Chapter 12 Setup Utility (BIOS) and System Diagnostics BIOS installation procedures vary. The hard drive designation is downloaded. Downloading a BIOS update CAUTION...
User Guide HP Notebook - Windows 7
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... system for installed hardware and installs any discs from the optical drive. 2. In the System area, clicking Device Manager. 4. Removing any required drivers ● Click Properties to update, disable, or uninstall drivers for hardware changes. In the Device Manager window, clicking the arrow next to DVD/CD-ROM drives to expand the list to perform the following tasks: ● Update the driver software ● Disable ● Uninstall ● Scan for this device 98 Appendix A Troubleshooting and support If...
... system for installed hardware and installs any discs from the optical drive. 2. In the System area, clicking Device Manager. 4. Removing any required drivers ● Click Properties to update, disable, or uninstall drivers for hardware changes. In the Device Manager window, clicking the arrow next to DVD/CD-ROM drives to expand the list to perform the following tasks: ● Update the driver software ● Disable ● Uninstall ● Scan for this device 98 Appendix A Troubleshooting and support If...
User Guide HP Notebook - Windows 7
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..., 102 configuring audio for HDMI 35 connecting to a wired network 22 connecting to an existing wireless network 18 Connection Manager 17 connector, power 9 conservation, power 47 CoolSense 51 creating a wireless connection 16 critical battery level 46 CyberLink PowerDVD 36 D DC plug of external HP power supply 106 digital card inserting 53 removing 54 supported formats 53 Digital Media Slot, identifying 8 Disk Cleanup software 58 Disk Defragmenter software 58 drive light 10, 59 drive media 40 drives external 56 handling 57 hard 56 optical 56 using 58 DVD burning...
..., 102 configuring audio for HDMI 35 connecting to a wired network 22 connecting to an existing wireless network 18 Connection Manager 17 connector, power 9 conservation, power 47 CoolSense 51 creating a wireless connection 16 critical battery level 46 CyberLink PowerDVD 36 D DC plug of external HP power supply 106 digital card inserting 53 removing 54 supported formats 53 Digital Media Slot, identifying 8 Disk Cleanup software 58 Disk Defragmenter software 58 drive light 10, 59 drive media 40 drives external 56 handling 57 hard 56 optical 56 using 58 DVD burning...
User Guide HP Notebook - Windows 7
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... battery/AC 9 caps lock 5 fingerprint reader 5 hard drive 10 mute 5 power 5 TouchPad 4, 5 webcam 11 wireless 5 lights, drive 59 local area network (LAN) cable required 22 connecting cable 22 low battery level 46 M maintenance Disk Cleanup 58 Disk Defragmenter 58 media action keys 31 media activity controls 31 media hotkeys 31 memory module inserting 71 removing 70 replacing 69 memory module compartment cover removing 70 replacing 64, 72 memory module compartment, identifying 12 microphone (audio-in) jack, identifying 9 Microsoft Certificate of Authenticity label 13 mouse, external setting...
... battery/AC 9 caps lock 5 fingerprint reader 5 hard drive 10 mute 5 power 5 TouchPad 4, 5 webcam 11 wireless 5 lights, drive 59 local area network (LAN) cable required 22 connecting cable 22 low battery level 46 M maintenance Disk Cleanup 58 Disk Defragmenter 58 media action keys 31 media activity controls 31 media hotkeys 31 memory module inserting 71 removing 70 replacing 69 memory module compartment cover removing 70 replacing 64, 72 memory module compartment, identifying 12 microphone (audio-in) jack, identifying 9 Microsoft Certificate of Authenticity label 13 mouse, external setting...
User Guide HP Notebook - Windows 7
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... setting power options 40 setup of WLAN 19 Setup Utility (BIOS) changing the language 88 displaying system information 89 exiting 90 navigating and selecting 89 passwords set in 76 restoring factory settings 90 sharing optical drives 68 shutdown 39 Sleep exiting 41 initiating 41 slots Digital Media 8 security cable 10 smart connect technology 51 software CyberLink PowerDVD 36 Disk Cleanup 58 Disk Defragmenter 58 HP 3D DriveGuard 60 HP Connection Manager 17 software updates, installing 79 speakers, identifying 8 storing a battery 48 supported discs...
... setting power options 40 setup of WLAN 19 Setup Utility (BIOS) changing the language 88 displaying system information 89 exiting 90 navigating and selecting 89 passwords set in 76 restoring factory settings 90 sharing optical drives 68 shutdown 39 Sleep exiting 41 initiating 41 slots Digital Media 8 security cable 10 smart connect technology 51 software CyberLink PowerDVD 36 Disk Cleanup 58 Disk Defragmenter 58 HP 3D DriveGuard 60 HP Connection Manager 17 software updates, installing 79 speakers, identifying 8 storing a battery 48 supported discs...