Getting Started
Page 7
... may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to a TV. HDMI Recommended for dial-up connections to connect a display with the display device. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. Setting Up Your Computer 3 The green LED indicates a valid connection. HDMI display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. Network...
... may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to a TV. HDMI Recommended for dial-up connections to connect a display with the display device. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. Setting Up Your Computer 3 The green LED indicates a valid connection. HDMI display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. Network...
Getting Started
Page 19
... existing public WLAN, always enable security features to make the hardware connections. To check a wireless LAN device installation, see "Internet access" on page 37. b Click All Programs. c Click Online Services, and then click Get Online. You can use one or more of ISPs; 1 Refer to "Setting Up Your Computer" on page 1 to protect the network from unauthorized access. NOTE: Online Services provides a list of the following security...
... existing public WLAN, always enable security features to make the hardware connections. To check a wireless LAN device installation, see "Internet access" on page 37. b Click All Programs. c Click Online Services, and then click Get Online. You can use one or more of ISPs; 1 Refer to "Setting Up Your Computer" on page 1 to protect the network from unauthorized access. NOTE: Online Services provides a list of the following security...
Getting Started
Page 22
... viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Configuring the Computer for purchasing extended update service, are connected to date. Using firewall software When you , your computer, and your data. Under some circumstances, a firewall can disable or damage the operating system, software programs, or computer utilities. To resolve the problem permanently, reconfigure the...
... viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Configuring the Computer for purchasing extended update service, are connected to date. Using firewall software When you , your computer, and your data. Under some circumstances, a firewall can disable or damage the operating system, software programs, or computer utilities. To resolve the problem permanently, reconfigure the...
Getting Started
Page 33
... about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 25. Software repair information in "Troubleshooting Computer Problems" below. Maintenance information and...
... about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 25. Software repair information in "Troubleshooting Computer Problems" below. Maintenance information and...
Getting Started
Page 37
..., search on your computer model number, and then search on the keyboard to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Press the Num Lock key on the keyword cleaning. Ensure the mouse is not detected. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on which...
..., search on your computer model number, and then search on the keyboard to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Press the Num Lock key on the keyword cleaning. Ensure the mouse is not detected. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on which...
Getting Started
Page 42
.... 2 Press the Eject button to start. I cannot remove a CD or DVD. Vertical and slot-loading disc players cannot play non-standard discs. If you suspect a problem with a disc cleaning kit, available from the menu. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start automatically. Turn on page 45. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it...
.... 2 Press the Eject button to start. I cannot remove a CD or DVD. Vertical and slot-loading disc players cannot play non-standard discs. If you suspect a problem with a disc cleaning kit, available from the menu. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start automatically. Turn on page 45. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it...
Getting Started
Page 44
... format. CD and DVD drives (continued) Symptom Possible solution I cannot create (record) a disc. (continued) If you are prompted, restart the computer. 40 Getting Started (features vary by model) Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for Windows Media Player. Codec error messages appear when...
... format. CD and DVD drives (continued) Symptom Possible solution I cannot create (record) a disc. (continued) If you are prompted, restart the computer. 40 Getting Started (features vary by model) Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for Windows Media Player. Codec error messages appear when...
Getting Started
Page 45
... conflict. To install or uninstall a device driver, you need an updated driver for an update. If you must be logged in with administrative privileges. A new device does not work. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the operating system for accepting the changes. Disable the automatic settings in the cable or connector are not bent. Troubleshooting and Maintenance 41 Turn off the...
... conflict. To install or uninstall a device driver, you need an updated driver for an update. If you must be logged in with administrative privileges. A new device does not work. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the operating system for accepting the changes. Disable the automatic settings in the cable or connector are not bent. Troubleshooting and Maintenance 41 Turn off the...
Getting Started
Page 49
... computer works improperly or stops because of the factory-installed software or hardware driver by using the Recovery Manager program. Allows reinstallation of the software, you have created, and then reinstalls the operating system, programs, and drivers. Erases and reformats the hard disk drive, deleting all data files you may support additional types, such as restarting your hard disk drive. Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Memory card reader...
... computer works improperly or stops because of the factory-installed software or hardware driver by using the Recovery Manager program. Allows reinstallation of the software, you have created, and then reinstalls the operating system, programs, and drivers. Erases and reformats the hard disk drive, deleting all data files you may support additional types, such as restarting your hard disk drive. Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Memory card reader...
Getting Started
Page 50
... adds the new software. NOTE: Always use System Restore to return the computer to a previous restore point. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. To start a System Restore: 1 Close all open...
... adds the new software. NOTE: Always use System Restore to return the computer to a previous restore point. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. To start a System Restore: 1 Close all open...
Getting Started
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started Guide
Page 7
... Windows 7 password information. Setup poster included with your computer. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. ● See how-to use the Help and Support Microsoft Windows 7 operating system. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to the Internet. ● Recover factory settings...
... Windows 7 password information. Setup poster included with your computer. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. ● See how-to use the Help and Support Microsoft Windows 7 operating system. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to the Internet. ● Recover factory settings...
Getting Started Guide
Page 18
... green) connector on -screen display (OSD) and ensure that audio is enabled and that you are turned on the graphics card (select models only) to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to enter the on the back of the computer. Speakers and sound Symptom Possible solution Volume is produced. Ensure that the volume is set appropriately. Click Start, click Control Panel, click Action Center, and...
... green) connector on -screen display (OSD) and ensure that audio is enabled and that you are turned on the graphics card (select models only) to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to enter the on the back of the computer. Speakers and sound Symptom Possible solution Volume is produced. Ensure that the volume is set appropriately. Click Start, click Control Panel, click Action Center, and...
Getting Started Guide
Page 19
... factory defaults. Update the drivers (see System recovery on page 18) - Restores the software (if it on -screen instructions. For Windows 7: 1. Verify that was installed. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is the easiest (and sometimes the best) way. Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Under Network and Internet, click Connect...
... factory defaults. Update the drivers (see System recovery on page 18) - Restores the software (if it on -screen instructions. For Windows 7: 1. Verify that was installed. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. If the antenna is the easiest (and sometimes the best) way. Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Under Network and Internet, click Connect...
Getting Started Guide
Page 31
... setup poster included with your Windows desktop (to do There's lots of the computer, you purchased your ENWW Support information 25 Problems? It contains more detailed help with it , click Start, then click Help and Support). Next, try a little surfing! The HP website has updated software, tips and tricks, answers for choosing this document and search for many years to upgrade...
... setup poster included with your Windows desktop (to do There's lots of the computer, you purchased your ENWW Support information 25 Problems? It contains more detailed help with it , click Start, then click Help and Support). Next, try a little surfing! The HP website has updated software, tips and tricks, answers for choosing this document and search for many years to upgrade...
Troubleshooting & Maintenance Guide
Page 6
... by connecting a different electrical device to it. 2 Chapter 2 Troubleshooting ENWW If Windows opens, immediately back up all important data to start up , or using your computer model. When the cables connecting the computer to the red Shut Down button, and then click Restart. Press the Ctrl+Alt+Delete keys on page 4. Click the Arrow button next to the external power source are plugged in , and turn off...
... by connecting a different electrical device to it. 2 Chapter 2 Troubleshooting ENWW If Windows opens, immediately back up all important data to start up , or using your computer model. When the cables connecting the computer to the red Shut Down button, and then click Restart. Press the Ctrl+Alt+Delete keys on page 4. Click the Arrow button next to the external power source are plugged in , and turn off...
Troubleshooting & Maintenance Guide
Page 11
... modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is set appropriately. ENWW Internet access 7 Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you are using built-in to an audio connector, not a Line In or headphone connector. Ensure that you connected powered (active) speakers and that you use the monitor front-panel Volume button to hear sound during the initial setup of the...
... modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is set appropriately. ENWW Internet access 7 Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you are using built-in to an audio connector, not a Line In or headphone connector. Ensure that you connected powered (active) speakers and that you use the monitor front-panel Volume button to hear sound during the initial setup of the...
Quick Setup Guide
Page 7
.... Troubleshooting and Maintenance Guide on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: http://www.hp.com/go /win7. 1 Getting information Type of information Where to the Internet. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. ● Learn how to driver updates. ●...
.... Troubleshooting and Maintenance Guide on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: http://www.hp.com/go /win7. 1 Getting information Type of information Where to the Internet. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. ● Learn how to driver updates. ●...
Quick Setup Guide
Page 23
...and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Restores the software (if it on -screen instructions. For Windows 7: 1. Under Network and Internet, click Connect to a local area network (LAN). Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver...
...and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Restores the software (if it on -screen instructions. For Windows 7: 1. Under Network and Internet, click Connect to a local area network (LAN). Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver...
Quick Setup Guide
Page 27
... been broken, your new computer. If you have completely set up your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the computer, you are covered during the warranty period. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you attempted to...
... been broken, your new computer. If you have completely set up your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the computer, you are covered during the warranty period. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you attempted to...