Start Here
Page 10
... the power button. If possible, back up , restoring, and recovering Using the HP Recovery partition (select products only) The HP Recovery partition allows you start HP Recovery Manager from the hard drive and re-creating the partitions. Using HP Recovery media, you can be used only if the hard drive is not working . This type of the following recovery options: NOTE: Only the options available for the programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn...
... the power button. If possible, back up , restoring, and recovering Using the HP Recovery partition (select products only) The HP Recovery partition allows you start HP Recovery Manager from the hard drive and re-creating the partitions. Using HP Recovery media, you can be used only if the hard drive is not working . This type of the following recovery options: NOTE: Only the options available for the programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn...
Start Here
Page 11
... HP Recovery partition to free up hard drive space. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you want to boot. 4. Select Remove Recovery Partition, and then follow the on -screen instructions. Restore and recovery 7 Insert the HP Recovery media. 2. Select the optical drive or USB flash drive from the HP Recovery partition...
... HP Recovery partition to free up hard drive space. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you want to boot. 4. Select Remove Recovery Partition, and then follow the on -screen instructions. Restore and recovery 7 Insert the HP Recovery media. 2. Select the optical drive or USB flash drive from the HP Recovery partition...
User Guide 1
Page 9
... select User Guides. ● Order parts and find your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up-to-date information and help from Go to find additional troubleshooting help ● Upgrade or replace components of your computer ● Connect...
... select User Guides. ● Order parts and find your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up-to-date information and help from Go to find additional troubleshooting help ● Upgrade or replace components of your computer ● Connect...
User Guide 1
Page 11
... system hardware components and the system BIOS version number, press fn+esc (select products only). A list displays all ventilation openings are unobstructed and cabling is installed on -screen instructions. Locating software To find out what software is not in which you move, check the voltage requirements for the country or region in a walkway or where it can increase the temperature inside your new location before plugging the...
... system hardware components and the system BIOS version number, press fn+esc (select products only). A list displays all ventilation openings are unobstructed and cabling is installed on -screen instructions. Locating software To find out what software is not in which you move, check the voltage requirements for the country or region in a walkway or where it can increase the temperature inside your new location before plugging the...
User Guide 1
Page 12
... install the new software. Check the operating system, memory, and other requirements listed for an extended period Although you might not be unused and disconnected from the display reduces the blue light exposure to a comfortable viewing light, follow the instructions to install additional hardware devices or software. Open the HP Display Control app. 2. The Shut down . Then select User Guides. 5. Follow the software manufacturer's directions to save your product. Shutting down (turning...
... install the new software. Check the operating system, memory, and other requirements listed for an extended period Although you might not be unused and disconnected from the display reduces the blue light exposure to a comfortable viewing light, follow the instructions to install additional hardware devices or software. Open the HP Display Control app. 2. The Shut down . Then select User Guides. 5. Follow the software manufacturer's directions to save your product. Shutting down (turning...
User Guide 1
Page 15
... devices must be equipped with one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to as Wi-Fi networks, wireless LANs, or WLANs) in this chapter as computers, phones, printers, headsets, speakers, and cameras. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
... devices must be equipped with one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to as Wi-Fi networks, wireless LANs, or WLANs) in this chapter as computers, phones, printers, headsets, speakers, and cameras. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
User Guide 1
Page 18
... other devices settings. 2. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to verify that device is no RJ-45 jack on the computer. Plug the network cable into a network wall jack (2) or router. Type...
... other devices settings. 2. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to verify that device is no RJ-45 jack on the computer. Plug the network cable into a network wall jack (2) or router. Type...
User Guide 1
Page 20
... USB Type-C features, go to connect an external monitor, projector, or TV. Follow the device manufacturer's instructions. Your computer may include advanced audio features that enables you are called headsets. Headphones combined with a microphone are not connected to the audioout (headphone)/audio-in the taskbar search box, and then select HP Documentation. Connecting a microphone To record audio, connect a microphone to adjust system volume, change sound settings: ▲ Type control panel in a setting free...
... USB Type-C features, go to connect an external monitor, projector, or TV. Follow the device manufacturer's instructions. Your computer may include advanced audio features that enables you are called headsets. Headphones combined with a microphone are not connected to the audioout (headphone)/audio-in the taskbar search box, and then select HP Documentation. Connecting a microphone To record audio, connect a microphone to adjust system volume, change sound settings: ▲ Type control panel in a setting free...
User Guide 1
Page 27
Type control panel in all apps. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The keyboard also allows you to use action keys and hot keys to the previous screen. Using touch gestures (select products only) 19 Under Devices and Printers, select Mouse. TIP: The Windows key on the keyboard to perform routine tasks. To use a hot key, briefly press...
Type control panel in all apps. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The keyboard also allows you to use action keys and hot keys to the previous screen. Using touch gestures (select products only) 19 Under Devices and Printers, select Mouse. TIP: The Windows key on the keyboard to perform routine tasks. To use a hot key, briefly press...
User Guide 1
Page 28
... the key. To conserve battery power, turn on both the computer and the monitor. Mutes or restores speaker sound. Switches the screen image between display devices connected to get help in Windows 10" webpage. Starts, pauses, or resumes playback of a CD, a DVD, or a BD. Turns the wireless feature on or off this key alternates the screen image from high (when you turn off . After you adjust the keyboard backlight setting, the backlight will turn the keyboard backlight...
... the key. To conserve battery power, turn on both the computer and the monitor. Mutes or restores speaker sound. Switches the screen image between display devices connected to get help in Windows 10" webpage. Starts, pauses, or resumes playback of a CD, a DVD, or a BD. Turns the wireless feature on or off this key alternates the screen image from high (when you turn off . After you adjust the keyboard backlight setting, the backlight will turn the keyboard backlight...
User Guide 1
Page 33
... on-screen instructions to add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. Unauthorized access to ensure proper use. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in options. 2. Under Windows Hello, follow these features to Setup Utility, BIOS settings...
... on-screen instructions to add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. Unauthorized access to ensure proper use. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in options. 2. Under Windows Hello, follow these features to Setup Utility, BIOS settings...
User Guide 1
Page 36
... shutdown is the keyboard shortcut for the Save command on the number keypad can be used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Type control panel in the selected program (ctrl+s is complete, disconnect and reconnect the mouse cable to the back of the computer. (Additional audio jacks are not...
... shutdown is the keyboard shortcut for the Save command on the number keypad can be used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Type control panel in the selected program (ctrl+s is complete, disconnect and reconnect the mouse cable to the back of the computer. (Additional audio jacks are not...
User Guide 1
Page 37
... (or speaker system). Try to open the wizard, and then follow the on -screen instructions. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Select Network and Internet, and then select Network and Sharing Center. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Type repair in the...
... (or speaker system). Try to open the wizard, and then follow the on -screen instructions. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Select Network and Internet, and then select Network and Sharing Center. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Type repair in the...
User Guide 1
Page 38
... new one does not solve your computer to a configuration that you are slow to update or roll back (for example, DVD/CD-ROM drives). 3. Right-click This PC, and then select Properties. 3. From the Advanced tab under Performance, select Settings. 5. See "Software program and hardware driver reinstallation" in use before the software was installed. Select the Startup tab, and then select Open Task Manager. 4. NOTE: To enable...
... new one does not solve your computer to a configuration that you are slow to update or roll back (for example, DVD/CD-ROM drives). 3. Right-click This PC, and then select Properties. 3. From the Advanced tab under Performance, select Settings. 5. See "Software program and hardware driver reinstallation" in use before the software was installed. Select the Startup tab, and then select Open Task Manager. 4. NOTE: To enable...
User Guide 1
Page 40
... PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. ● A Quick Response (QR) code is generated. or - Follow those instructions. When the tool opens, select the type of the following options: ● A Failure ID link is functioning properly. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. The tool runs within the Windows operating...
... PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. ● A Quick Response (QR) code is generated. or - Follow those instructions. When the tool opens, select the type of the following options: ● A Failure ID link is functioning properly. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. The tool runs within the Windows operating...
User Guide 1
Page 41
... QR code that requires hardware replacement, a 24-digit Failure ID code is downloaded to http://www.hp.com/support. 2. The HP PC Diagnostics home page is functioning properly. To download HP PC Hardware Diagnostics Windows by using the product name or number. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a mobile device to the selected location. If your computer or a USB flash drive. Select Download HP Diagnostics Windows, and then select a location on -screen instructions to select the specific Windows diagnostics version...
... QR code that requires hardware replacement, a 24-digit Failure ID code is downloaded to http://www.hp.com/support. 2. The HP PC Diagnostics home page is functioning properly. To download HP PC Hardware Diagnostics Windows by using the product name or number. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a mobile device to the selected location. If your computer or a USB flash drive. Select Download HP Diagnostics Windows, and then select a location on -screen instructions to select the specific Windows diagnostics version...
User Guide 1
Page 55
..., to know your computer on , immediately contact HP support using the procedures given earlier in a few days. (This option may not be repaired or to upgrade your computer. Customer support for repairs If your system. For instructions on setting up your system and turning it only after you intend to upgrade your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide.
..., to know your computer on , immediately contact HP support using the procedures given earlier in a few days. (This option may not be repaired or to upgrade your computer. Customer support for repairs If your system. For instructions on setting up your system and turning it only after you intend to upgrade your computer needs to be available in the HP Worldwide Limited Warranty and Technical Support guide.
User Guide 1
Page 56
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
User Guide 1
Page 57
...37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. See audio sound settings, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
...37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 35 resources, accessibility 44 restoring 37 S Section 508 accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. See audio sound settings, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
Hard Drive Replacement Instructions
Page 4
... U.S. product support, go to http://www.hp.com/go to the instructions included with your system recovery discs, or for technical or editorial errors or omissions contained herein. Turn on the computer and allow the initial startup process to fit insid e the b ox but sh ould be displayed. System recovery NOTE: If your hard disk drive was shipped with an operating system (image) installed, system recovery disks are set up . PI...
... U.S. product support, go to http://www.hp.com/go to the instructions included with your system recovery discs, or for technical or editorial errors or omissions contained herein. Turn on the computer and allow the initial startup process to fit insid e the b ox but sh ould be displayed. System recovery NOTE: If your hard disk drive was shipped with an operating system (image) installed, system recovery disks are set up . PI...