HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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.../bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Updates to the...
.../bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Updates to the...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it has been downloaded to the BIOS version currently installed on your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) BIOS installation procedures vary. Click your BIOS, make a note of the date, name, or other identifier. Do not shut down the computer or initiate Sleep. Follow any instructions...
... Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it has been downloaded to the BIOS version currently installed on your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) BIOS installation procedures vary. Click your BIOS, make a note of the date, name, or other identifier. Do not shut down the computer or initiate Sleep. Follow any instructions...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you want to reset your computer using HP Recovery Manager on page 70. ● If you want to recover the computer's original factory partitioning and content, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Creating HP Recovery media on page 72. If you have...
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you want to reset your computer using HP Recovery Manager on page 70. ● If you want to recover the computer's original factory partitioning and content, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Creating HP Recovery media on page 72. If you have...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light...
... adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
User Guide
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... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
User Guide
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...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
User Guide
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... set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn off the wireless devices simultaneously. Using operating system controls The Network and Sharing Center allows you can explore the globe and access information from the Start screen, type help, and then select Help and Support. Select Network and Internet, and then select Network and Sharing Center. For more of websites using these features: ● Wireless button, wireless switch, wireless key, or airplane mode key...
... set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn off the wireless devices simultaneously. Using operating system controls The Network and Sharing Center allows you can explore the globe and access information from the Start screen, type help, and then select Help and Support. Select Network and Internet, and then select Network and Sharing Center. For more of websites using these features: ● Wireless button, wireless switch, wireless key, or airplane mode key...
User Guide
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... playback of the screen. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. Help and Support also provides automated troubleshooting tools and access to the system. NOTE: A wireless network must be set up before a wireless connection is enabled at the bottom of an audio CD, a DVD, or a BD. f4 Switches the screen image between display devices connected to support. f6 Mutes or restores speaker sound. f7 Decreases speaker volume incrementally as...
... playback of the screen. Using Windows shortcut keys Windows provides shortcuts so that you hold down the key. Help and Support also provides automated troubleshooting tools and access to the system. NOTE: A wireless network must be set up before a wireless connection is enabled at the bottom of an audio CD, a DVD, or a BD. f4 Switches the screen image between display devices connected to support. f6 Mutes or restores speaker sound. f7 Decreases speaker volume incrementally as...
User Guide
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... using Power Options. 1. Click Save changes. 42 Chapter 6 Managing power In the left pane, click Require a password on wakeup. 3. From the Start screen, type power options, then select Power options. 2. If you need to be required on and your work returns to the screen. When the computer exits Sleep, the power lights turn on -screen instructions. Click Save changes. Setting password protection on wakeup To set a password to be required on wakeup, you must enter your Windows password before your user account password...
... using Power Options. 1. Click Save changes. 42 Chapter 6 Managing power In the left pane, click Require a password on wakeup. 3. From the Start screen, type power options, then select Power options. 2. If you need to be required on and your work returns to the screen. When the computer exits Sleep, the power lights turn on -screen instructions. Click Save changes. Setting password protection on wakeup To set a password to be required on wakeup, you must enter your Windows password before your user account password...
User Guide
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...on power management settings, programs running on battery or external power. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Removing or replacing the battery could affect your area for battery disposal. Using the power meter and power settings The power meter is running on the computer, screen brightness, external devices connected to quickly...
...on power management settings, programs running on battery or external power. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Removing or replacing the battery could affect your area for battery disposal. Using the power meter and power settings The power meter is running on the computer, screen brightness, external devices connected to quickly...
User Guide
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.... To run Disk Cleanup: 1. From the Start screen, type disk. 3. From the Start screen, type disk, and then select Uninstall apps to download the latest versions of your computer, check the product contents to complete. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that a cleaning product is always changing, and updating programs and drivers allows your hard drive and the number of your computer to AC power. 2. Follow...
.... To run Disk Cleanup: 1. From the Start screen, type disk. 3. From the Start screen, type disk, and then select Uninstall apps to download the latest versions of your computer, check the product contents to complete. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that a cleaning product is always changing, and updating programs and drivers allows your hard drive and the number of your computer to AC power. 2. Follow...
User Guide
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... in the HP Setup Utility (BIOS) that you were asked to create a user password to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your computer for protecting the confidentiality, integrity, and availability of passwords can be set up...
... in the HP Setup Utility (BIOS) that you were asked to create a user password to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your computer for protecting the confidentiality, integrity, and availability of passwords can be set up...
User Guide
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... offer or purchase the software of your choice in order to fully protect your computer. It is monitored and compared with a set of both hardware and software. For more information, see Updating programs and drivers on page 49. A firewall can be regularly updated to and from the Start screen, type c, and then select Control Panel. When a firewall is installed on your computer. For more information...
... offer or purchase the software of your choice in order to fully protect your computer. It is monitored and compared with a set of both hardware and software. For more information, see Updating programs and drivers on page 49. A firewall can be regularly updated to and from the Start screen, type c, and then select Control Panel. When a firewall is installed on your computer. For more information...
User Guide
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... hard drive. The hard drive designation is running on your BIOS, make a note of the path to install the update. Complete the installation by unplugging the power cord from your selection to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. The tool runs Using HP PC Hardware...
... hard drive. The hard drive designation is running on your BIOS, make a note of the path to install the update. Complete the installation by unplugging the power cord from your selection to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. The tool runs Using HP PC Hardware...
User Guide
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... factory state by using the HP Recovery media that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all information from support. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Using HP Recovery media...
... factory state by using the HP Recovery media that were installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all information from support. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Using HP Recovery media...
User Guide
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.... Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you press the power button. 2. If possible, back up , restoring, and recovering This method can no longer use HP Recovery media to free up hard drive space. From the Start screen, type recovery, and then select HP Recovery Manager. 2. In addition, you will not be used if your system does not have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the computer boot order, which is not working...
.... Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you press the power button. 2. If possible, back up , restoring, and recovering This method can no longer use HP Recovery media to free up hard drive space. From the Start screen, type recovery, and then select HP Recovery Manager. 2. In addition, you will not be used if your system does not have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the computer boot order, which is not working...
User Guide
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... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
User Guide
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... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...