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... Contact HP support ...75 Status-light patterns ...76 Common Macintosh problems ...83 HP postscript level 3 emulation errors 86 Media problem solving ...87 Printed page is different than what appeared on screen 89 Garbled, incorrect, or incomplete text 89 Missing graphics or text, or blank pages 89 Page format is different than on another HP LaserJet printer 90...
... Contact HP support ...75 Status-light patterns ...76 Common Macintosh problems ...83 HP postscript level 3 emulation errors 86 Media problem solving ...87 Printed page is different than what appeared on screen 89 Garbled, incorrect, or incomplete text 89 Missing graphics or text, or blank pages 89 Page format is different than on another HP LaserJet printer 90...
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...: To cancel the print job that there is a jam in the printer. 2 Toner light: When the print cartridge is low, the Toner light illuminates. ENWW 7 NOTE See Status-light patterns for a description of six lights and two buttons. The lights produce patterns that identify the printer status. 1 Jam light: Indicates that is currently printing, press the Cancel button. 2 Control panel...
...: To cancel the print job that there is a jam in the printer. 2 Toner light: When the print cartridge is low, the Toner light illuminates. ENWW 7 NOTE See Status-light patterns for a description of six lights and two buttons. The lights produce patterns that identify the printer status. 1 Jam light: Indicates that is currently printing, press the Cancel button. 2 Control panel...
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... print job. ● Windows print queue: If a print job is still sending the job to the Device Status page, and click Cancel Job. Double-click the HP LaserJet P2015 icon to open Print Center (or Printer Setup Utility in Windows 98, Me, 2000, or XP, click Start, Settings, and...job, press and release the Cancel button on the printer control panel. ● Software application: Typically, a dialog box appears briefly on the control panel continue to the Ready state. See Embedded Web server for more information. If the status lights on your print job, and click Delete. ●...
... print job. ● Windows print queue: If a print job is still sending the job to the Device Status page, and click Cancel Job. Double-click the HP LaserJet P2015 icon to open Print Center (or Printer Setup Utility in Windows 98, Me, 2000, or XP, click Start, Settings, and...job, press and release the Cancel button on the printer control panel. ● Software application: Typically, a dialog box appears briefly on the control panel continue to the Ready state. See Embedded Web server for more information. If the status lights on your print job, and click Delete. ●...
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... panel. It also contains a status log report. Supplies Status page The Supplies Status page automatically prints when you print a Configuration page from the control panel. Demo page The Demo page contains examples of the printer. See HP ToolboxFX for five seconds when the printer Ready light is on printers with an HP internal network port. Printer information pages You can...
... panel. It also contains a status log report. Supplies Status page The Supplies Status page automatically prints when you print a Configuration page from the control panel. Demo page The Demo page contains examples of the printer. See HP ToolboxFX for five seconds when the printer Ready light is on printers with an HP internal network port. Printer information pages You can...
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7 Problem solving This chapter provides information on the following topics: ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● HP postscript level 3 emulation errors ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clearing jams ● Network setup problem solving ENWW 73
7 Problem solving This chapter provides information on the following topics: ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● HP postscript level 3 emulation errors ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clearing jams ● Network setup problem solving ENWW 73
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...Can you are unable to resolve the problem, Contact HP support. If you print a demo page? Step 2: Is the Ready light on , Contact HP support. Step 3: Can you answered yes to the questions above , see Status-light patterns. No If the printer will not turn on ? Verify that is illuminated on... ? No If the control panel lights do not look like the picture above ,...
...Can you are unable to resolve the problem, Contact HP support. If you print a demo page? Step 2: Is the Ready light on , Contact HP support. Step 3: Can you answered yes to the questions above , see Status-light patterns. No If the printer will not turn on ? Verify that is illuminated on... ? No If the control panel lights do not look like the picture above ,...
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... after another. Job Cancel After the cancellation process has been completed, the printer returns to the Ready state. 76 Chapter 7 Problem solving ENWW Status-light patterns Table 7-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 7-2 Control-panel light messages Light status State of 500 ms) one of the sequences is requested, such as...
... after another. Job Cancel After the cancellation process has been completed, the printer returns to the Ready state. 76 Chapter 7 Problem solving ENWW Status-light patterns Table 7-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 7-2 Control-panel light messages Light status State of 500 ms) one of the sequences is requested, such as...
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To print a Demo page, press and release the Go button. To cancel the current job, press the Cancel button. To print a Configuration page, press and hold the Go button for 5 seconds. ENWW Status-light patterns 77 Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Ready The printer is processing or receiving data. Processing Data The printer is ready with no job activity.
To print a Demo page, press and release the Go button. To cancel the current job, press the Cancel button. To print a Configuration page, press and hold the Go button for 5 seconds. ENWW Status-light patterns 77 Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Ready The printer is processing or receiving data. Processing Data The printer is ready with no job activity.
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If the recovery is possible, press the Go button. Close the print-cartridge door. 78 Chapter 7 Problem solving ENWW Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory...
If the recovery is possible, press the Go button. Close the print-cartridge door. 78 Chapter 7 Problem solving ENWW Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory...
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For more information about the light pattern now displayed, see Table 7-3 Accessory error indicators. Table 7-2 Control-panel light messages (continued) Light status State of the printer Fatal Error Action ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you release the Go button, the printer returns to resolve the problem, Contact HP support. ENWW Status-light patterns 79 When you are unable to the initial Accessory Error state. The light pattern changes. Accessory Error To display additional error information, press the Go button.
For more information about the light pattern now displayed, see Table 7-3 Accessory error indicators. Table 7-2 Control-panel light messages (continued) Light status State of the printer Fatal Error Action ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you release the Go button, the printer returns to resolve the problem, Contact HP support. ENWW Status-light patterns 79 When you are unable to the initial Accessory Error state. The light pattern changes. Accessory Error To display additional error information, press the Go button.
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Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Toner Low The Go, Ready, and Attention lights act independently of the Toner Low state. Reinsert the print cartridge in the printer. 80 Chapter 7 Problem solving ENWW Toner Missing The print cartridge has been removed from the printer. Order a new print cartridge and have it ready. See Order supplies and accessories.
Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Toner Low The Go, Ready, and Attention lights act independently of the Toner Low state. Reinsert the print cartridge in the printer. 80 Chapter 7 Problem solving ENWW Toner Missing The print cartridge has been removed from the printer. Order a new print cartridge and have it ready. See Order supplies and accessories.
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See Clearing jams. ENWW Status-light patterns 81 Table 7-2 Control-panel light messages (continued) Light status State of the printer Jam Action Clear the jam.
See Clearing jams. ENWW Status-light patterns 81 Table 7-2 Control-panel light messages (continued) Light status State of the printer Jam Action Clear the jam.
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Paper Mount The loaded paper or other media. Press the Go button to override the condition. See Supported paper and other media is not supported. Load acceptable paper or other media. Table 7-3 Accessory error indicators Accessory error Attention light DIMM slot incompatible error Off Ready light Off Go light On 82 Chapter 7 Problem solving ENWW Table 7-2 Control-panel light messages (continued) Light status State of the printer Paper Out Action Load paper or other media.
Paper Mount The loaded paper or other media. Press the Go button to override the condition. See Supported paper and other media is not supported. Load acceptable paper or other media. Table 7-3 Accessory error indicators Accessory error Attention light DIMM slot incompatible error Off Ready light Off Go light On 82 Chapter 7 Problem solving ENWW Table 7-2 Control-panel light messages (continued) Light status State of the printer Paper Out Action Load paper or other media.
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...printer after a few sheets print. If you add new media, always remove all of the media from the paper path. See Status-light... patterns for instructions. There might be loose toner in the software and the printer control panel lights. CAUTION ...To prevent damage to the print cartridge, minimize its exposure to remove paper dust and other media for more information. ● The printer...media from the printer. Clearing jams Occasionally, media becomes jammed during a print job. See Clean the printer for more information...
...printer after a few sheets print. If you add new media, always remove all of the media from the paper path. See Status-light... patterns for instructions. There might be loose toner in the software and the printer control panel lights. CAUTION ...To prevent damage to the print cartridge, minimize its exposure to remove paper dust and other media for more information. ● The printer...media from the printer. Clearing jams Occasionally, media becomes jammed during a print job. See Clean the printer for more information...
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... media path 61 pickup roller (tray 1) 63 pickup roller (tray 2) 66 printer 60 clearing jams 97 configuration HP LaserJet P2015 printer 2 HP LaserJet P2015d printer 2 HP LaserJet P2015dn printer 3 HP LaserJet P2015n printer 3 HP LaserJet P2015x printer 3 Configuration page 46 connecting to the network 11 conserving toner 114 contacting HP 123 control panel HP ToolboxFX settings 52 status-light patterns 76 crooked pages 87 custom-size media 30 D Demo page 46...
... media path 61 pickup roller (tray 1) 63 pickup roller (tray 2) 66 printer 60 clearing jams 97 configuration HP LaserJet P2015 printer 2 HP LaserJet P2015d printer 2 HP LaserJet P2015dn printer 3 HP LaserJet P2015n printer 3 HP LaserJet P2015x printer 3 Configuration page 46 connecting to the network 11 conserving toner 114 contacting HP 123 control panel HP ToolboxFX settings 52 status-light patterns 76 crooked pages 87 custom-size media 30 D Demo page 46...
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...letterhead guidelines for using 22 printing on 29 license, software 141 life expectancy, print cartridge 114 light patterns 76 loading media optional tray 3 24 tray 1 24 tray 2 24 M Macintosh driver... jams in 102 output path, straight-through 25 output quality, HP ToolboxFX settings 51 overview, printer 4 P pages, skewed 87 paper HP ToolboxFX settings 51 recommended 19 using 20 paper input trays feeding ...on 29 print cartridge door 4 HP policy on 114 life expectancy 114 ordering 112 redistributing toner 59 status, viewing with HP ToolboxFX 48 storing 114 using HP cartridges 114 warranty 142 where ...
...letterhead guidelines for using 22 printing on 29 license, software 141 life expectancy, print cartridge 114 light patterns 76 loading media optional tray 3 24 tray 1 24 tray 2 24 M Macintosh driver... jams in 102 output path, straight-through 25 output quality, HP ToolboxFX settings 51 overview, printer 4 P pages, skewed 87 paper HP ToolboxFX settings 51 recommended 19 using 20 paper input trays feeding ...on 29 print cartridge door 4 HP policy on 114 life expectancy 114 ordering 112 redistributing toner 59 status, viewing with HP ToolboxFX 48 storing 114 using HP cartridges 114 warranty 142 where ...
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... Supplies Status page 46 watermarks 42 problem solving contacting HP support 75 demo page 74 print quality 75 printed page and expectations 75 printer setup 74 printer-computer communication 75 Ready light 74 product features 2 software 9 Q quality HP ToolboxFX settings 51 print 18 R recycling HP printing ... statements 133 environmental product stewardship program 136 FCC compliance 132 Korean EMI statement 134 laser statement for Finland 135 removing a jammed page 97 repacking the printer 123 repair contacting HP 123 hardware service 122 replacement parts 112 S saving toner 114 serial number 5...
... Supplies Status page 46 watermarks 42 problem solving contacting HP support 75 demo page 74 print quality 75 printed page and expectations 75 printer setup 74 printer-computer communication 75 Ready light 74 product features 2 software 9 Q quality HP ToolboxFX settings 51 print 18 R recycling HP printing ... statements 133 environmental product stewardship program 136 FCC compliance 132 Korean EMI statement 134 laser statement for Finland 135 removing a jammed page 97 repacking the printer 123 repair contacting HP 123 hardware service 122 replacement parts 112 S saving toner 114 serial number 5...
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...printer software problems 91 skewed pages 87 toner scatter outline 96 toner smear 93 toner specks 92 vertical lines 93 vertical repetitive defects 94 wave 95 wrinkles 95 specifications acoustics 126 capacities and ratings 130 electrical 127 environmental 126 media 17 memory 130 physical 129 port availability 130 status alerts, HP... ToolboxFX 48 viewing with HP ToolboxFX 48 Status tab, HP ToolboxFX 48 status-light patterns 76 straight-through output door 4 straight-through output path 25, 35 supplies status, viewing with HP ToolboxFX 48 Supplies Status page 46 ...
...printer software problems 91 skewed pages 87 toner scatter outline 96 toner smear 93 toner specks 92 vertical lines 93 vertical repetitive defects 94 wave 95 wrinkles 95 specifications acoustics 126 capacities and ratings 130 electrical 127 environmental 126 media 17 memory 130 physical 129 port availability 130 status alerts, HP... ToolboxFX 48 viewing with HP ToolboxFX 48 Status tab, HP ToolboxFX 48 status-light patterns 76 straight-through output door 4 straight-through output path 25, 35 supplies status, viewing with HP ToolboxFX 48 Supplies Status page 46 ...