HP LaserJet P2015 - Software Technical Reference
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... SNMP page ...233 Network Configuration page 234 Password page 234 6 Engineering Details Introduction ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component list 241 Uninstall instructions for Microsoft Windows...
... SNMP page ...233 Network Configuration page 234 Password page 234 6 Engineering Details Introduction ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component list 241 Uninstall instructions for Microsoft Windows...
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...Table 6-4 Table 6-5 Software technical reference overview 1 Features of the HP LaserJet P2015 printer 3 Software components for Windows ...4 Software component availability for the HP LaserJet P2015 printer 7 CD part numbers for the HP LaserJet P2015 printing-system software 10 Software component localization by language, A-H 11 ...HP LaserJet P2015 printer 151 PCL 6 custom media sizes ...156 Font Attribute settings for new and preset watermarks 172 Page orientation ...178 Driver mopier mode and collation settings 192 Adding a printer in Macintosh operating systems 204 Troubleshooting...
...Table 6-4 Table 6-5 Software technical reference overview 1 Features of the HP LaserJet P2015 printer 3 Software components for Windows ...4 Software component availability for the HP LaserJet P2015 printer 7 CD part numbers for the HP LaserJet P2015 printing-system software 10 Software component localization by language, A-H 11 ...HP LaserJet P2015 printer 151 PCL 6 custom media sizes ...156 Font Attribute settings for new and preset watermarks 172 Page orientation ...178 Driver mopier mode and collation settings 192 Adding a printer in Macintosh operating systems 204 Troubleshooting...
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...13 Troubleshooting sub-folder ...36 Figure 2-14 How do I...? Device Configuration page 67 Figure 2-39 HP EWS - sample error dialog 62 Figure 2-36 HP EWS - Network Configuration page 68 ENWW xiii sample error dialog 60 Figure 2-35 HP ToolboxFX - Device Status page ...66 Figure 2-37 HP EWS... E-mail Alerts screen - 1 of 2 34 Figure 2-12 Set up message 24 Figure 2-3 HP Device Alert - sub-folder ...37 Figure 2-15 Animated Demonstrations screen 38 Figure 2-16 HP LaserJet P2015 Series User Guide 39 Figure 2-17 Device Information screen ...40 Figure 2-18 Paper Handling screen ......
...13 Troubleshooting sub-folder ...36 Figure 2-14 How do I...? Device Configuration page 67 Figure 2-39 HP EWS - sample error dialog 62 Figure 2-36 HP EWS - Network Configuration page 68 ENWW xiii sample error dialog 60 Figure 2-35 HP ToolboxFX - Device Status page ...66 Figure 2-37 HP EWS... E-mail Alerts screen - 1 of 2 34 Figure 2-12 Set up message 24 Figure 2-3 HP Device Alert - sub-folder ...37 Figure 2-15 Animated Demonstrations screen 38 Figure 2-16 HP LaserJet P2015 Series User Guide 39 Figure 2-17 Device Information screen ...40 Figure 2-18 Paper Handling screen ......
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... Chapter 1, Purpose and scope Chapter 2, Software description This chapter contains basic information about and troubleshooting tips for the printing-system software for installing and uninstalling software components ● Descriptions of software and platforms ● Procedures for the HP LaserJet P2015 printers. NOTE: This STR describes software that is shipped on the software CD that will...
... Chapter 1, Purpose and scope Chapter 2, Software description This chapter contains basic information about and troubleshooting tips for the printing-system software for installing and uninstalling software components ● Descriptions of software and platforms ● Procedures for the HP LaserJet P2015 printers. NOTE: This STR describes software that is shipped on the software CD that will...
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... the table of the HP LaserJet P2015 printer features that are discussed in Macintosh operating systems and for using various installation methods. The following special topics: ● Troubleshooting information ● File to E-mail utility ● Media attributes ● Remote firmware update ● HP LaserJet P2015 printing system Readme file For information about the HP LaserJet P2015 printing-system software is published...
... the table of the HP LaserJet P2015 printer features that are discussed in Macintosh operating systems and for using various installation methods. The following special topics: ● Troubleshooting information ● File to E-mail utility ● Media attributes ● Remote firmware update ● HP LaserJet P2015 printing system Readme file For information about the HP LaserJet P2015 printing-system software is published...
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... Use the HP ToolboxFX to perform the following drivers: ● The HP PCL 6 Unidriver. This driver is not installed by default. The software CD uses a version of the product. ● Change the print settings for the product. ● Find troubleshooting information and instructions...HP Software Update utility checks the HP Web site for the latest software updates for the HP LaserJet P2015 printer. ● HP Product Assistant.The HP Product Assistant utility detects problems that occur with your HP product and can also view and search events that were installed when the HP LaserJet P2015...
... Use the HP ToolboxFX to perform the following drivers: ● The HP PCL 6 Unidriver. This driver is not installed by default. The software CD uses a version of the product. ● Change the print settings for the product. ● Find troubleshooting information and instructions...HP Software Update utility checks the HP Web site for the latest software updates for the HP LaserJet P2015 printer. ● HP Product Assistant.The HP Product Assistant utility detects problems that occur with your HP product and can also view and search events that were installed when the HP LaserJet P2015...
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...banner at the device. ● Provides access to troubleshooting information ● Provides access to some of the product settings, as an alternative to using the product control panel Starting the HP ToolboxFX Start the HP ToolboxFX by using any of the devices or folders ...or conditions occur at the top that are available to easily communicate with and manage their HP LaserJet P2015 printer. The Devices pane lists the HP products that includes the HP logo. ● Devices pane. The HP ToolboxFX provides the following capabilities: ● Provides a view of the current status of...
...banner at the device. ● Provides access to troubleshooting information ● Provides access to some of the product settings, as an alternative to using the product control panel Starting the HP ToolboxFX Start the HP ToolboxFX by using any of the devices or folders ...or conditions occur at the top that are available to easily communicate with and manage their HP LaserJet P2015 printer. The Devices pane lists the HP products that includes the HP logo. ● Devices pane. The HP ToolboxFX provides the following capabilities: ● Provides a view of the current status of...
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Troubleshooting Figure 2-13 Troubleshooting sub-folder Click Troubleshooting on the Troubleshooting screen to gain access to navigate through the various sections of the Help content. ● Animated Demonstrations ● User Guide All of the HP LaserJet P2015 Series User Guide. 36 Chapter 2 Software description ENWW This content contains hyperlinks, and Next and Previous buttons that can be used to the Troubleshooting chapter of the content in the Help folder is static HTML content, except for the animated demonstrations.
Troubleshooting Figure 2-13 Troubleshooting sub-folder Click Troubleshooting on the Troubleshooting screen to gain access to navigate through the various sections of the Help content. ● Animated Demonstrations ● User Guide All of the HP LaserJet P2015 Series User Guide. 36 Chapter 2 Software description ENWW This content contains hyperlinks, and Next and Previous buttons that can be used to the Troubleshooting chapter of the content in the Help folder is static HTML content, except for the animated demonstrations.
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...you to a Web page that contains links to online support for troubleshooting, firmware upgrades, and reference documentation that is installed. About HP ToolboxFX dialog box Click the HP logo in the HP ToolboxFX heading banner on the product. The help based on information ...each HP ToolboxFX product that have occurred on any HP ToolboxFX screen to gain access to access self-help includes recommendations for the HP LaserJet P2015 printer. 58 Chapter 2 Software description ENWW Figure 2-32 HP ToolboxFX dialog box HP Instant Support Click HP Instant Support to the About HP ToolboxFX ...
...you to a Web page that contains links to online support for troubleshooting, firmware upgrades, and reference documentation that is installed. About HP ToolboxFX dialog box Click the HP logo in the HP ToolboxFX heading banner on the product. The help based on information ...each HP ToolboxFX product that have occurred on any HP ToolboxFX screen to gain access to access self-help includes recommendations for the HP LaserJet P2015 printer. 58 Chapter 2 Software description ENWW Figure 2-32 HP ToolboxFX dialog box HP Instant Support Click HP Instant Support to the About HP ToolboxFX ...
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If the test page prints successfully, click OK. If the test page fails to the HP LaserJet P2015. This option opens a series of troubleshooting dialog boxes. The Sign up now screen appears. 114 Chapter 3 Install MS Windows printing-system components ENWW Test Page dialog box The Test Page dialog box indicates that a test page is being sent to print, click Troubleshoot. Figure 3-31 USB install -
If the test page prints successfully, click OK. If the test page fails to the HP LaserJet P2015. This option opens a series of troubleshooting dialog boxes. The Sign up now screen appears. 114 Chapter 3 Install MS Windows printing-system components ENWW Test Page dialog box The Test Page dialog box indicates that a test page is being sent to print, click Troubleshoot. Figure 3-31 USB install -
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Open the product page for HP LaserJet P2015 printer supplies. If you can find interactive tools and contacts for troubleshooting. ● Support and troubleshooting. ● Internet Services ● Device services Internet Services The Internet Services group box contains the Select...Product manuals. to -date print drivers are installed. ● Order supplies. HP unidrivers for driver updates. Open the HP Instant Support Web site, where you can view or download HP LaserJet P2015 printer manuals. ● Check for Windows ENWW Services tab features 183 Automatically check ...
Open the product page for HP LaserJet P2015 printer supplies. If you can find interactive tools and contacts for troubleshooting. ● Support and troubleshooting. ● Internet Services ● Device services Internet Services The Internet Services group box contains the Select...Product manuals. to -date print drivers are installed. ● Order supplies. HP unidrivers for driver updates. Open the HP Instant Support Web site, where you can view or download HP LaserJet P2015 printer manuals. ● Check for Windows ENWW Services tab features 183 Automatically check ...
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....4 or higher) ● Set up a printer with Mac OS X V10.3 ● Set up a printer with Mac OS X V10.2.8 ● Troubleshooting the printer setup Set up . Click Continue to return to exit the installer. If you are installing using a USB connection, connect the USB cable between the HP LaserJet P2015 printer and the computer. Printer setup After installing the printing...
....4 or higher) ● Set up a printer with Mac OS X V10.3 ● Set up a printer with Mac OS X V10.2.8 ● Troubleshooting the printer setup Set up . Click Continue to return to exit the installer. If you are installing using a USB connection, connect the USB cable between the HP LaserJet P2015 printer and the computer. Printer setup After installing the printing...
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...similar to open the Utilities folder, and then run the Printer Setup Utility. Click Add (or the + button in the Kind column, see Troubleshooting the printer setup on the printer list. In the Applications folder, open the Printer Browser screen. 210 Chapter 5 Macintosh ENWW If this is... Preferences..., then choose Print & Fax). If the printer does not appear, or if the correct information does not appear in the Print & Fax utility) to the one shown in the printer list should display HP LaserJet P2015 Series. The Printer List appears. The Kind column in the following steps...
...similar to open the Utilities folder, and then run the Printer Setup Utility. Click Add (or the + button in the Kind column, see Troubleshooting the printer setup on the printer list. In the Applications folder, open the Printer Browser screen. 210 Chapter 5 Macintosh ENWW If this is... Preferences..., then choose Print & Fax). If the printer does not appear, or if the correct information does not appear in the Print & Fax utility) to the one shown in the printer list should display HP LaserJet P2015 Series. The Printer List appears. The Kind column in the following steps...
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... automatically populated with the correct PPD for the network connection. Click the Default Browser tab. Select the HP LaserJet P2015 printer from the list. For more troubleshooting information, see Troubleshooting the printer setup on again. NOTE: If the HP LaserJet P2015 does not appear in the Print Using pull-down list, turn the computer off and then on page 218... following steps: a. Figure 5-14 Default Browser tab b. 5. ENWW Macintosh install and uninstall instructions 211 Macintosh You can use either Bonjour or IP Printing for the printer.
... automatically populated with the correct PPD for the network connection. Click the Default Browser tab. Select the HP LaserJet P2015 printer from the list. For more troubleshooting information, see Troubleshooting the printer setup on again. NOTE: If the HP LaserJet P2015 does not appear in the Print Using pull-down list, turn the computer off and then on page 218... following steps: a. Figure 5-14 Default Browser tab b. 5. ENWW Macintosh install and uninstall instructions 211 Macintosh You can use either Bonjour or IP Printing for the printer.
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...see Troubleshooting the printer setup on the printer list. (In the Print & Fax screen, click the Set Up Printers... If the printer does not appear, or if the correct information does not appear in the Kind column, see the printer list.) The Kind column in the printer list should display HP LaserJet P2015 Series.... Turn on . 2. If this is the case, the setup is on the printer. In the Applications folder, open the Utilities folder, and then...
...see Troubleshooting the printer setup on the printer list. (In the Print & Fax screen, click the Set Up Printers... If the printer does not appear, or if the correct information does not appear in the Kind column, see the printer list.) The Kind column in the printer list should display HP LaserJet P2015 Series.... Turn on . 2. If this is the case, the setup is on the printer. In the Applications folder, open the Utilities folder, and then...
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... computer off and then on page 218. The printer prints out the configuration pages. Figure 5-19 Add printer screen 5. For more troubleshooting information, see the LEDs above the button start to manually select a .PPD file, click the Printer Model pull-down menu. NOTE: If the HP LaserJet P2015 does not appear in the Model Name list, turn...
... computer off and then on page 218. The printer prints out the configuration pages. Figure 5-19 Add printer screen 5. For more troubleshooting information, see the LEDs above the button start to manually select a .PPD file, click the Printer Model pull-down menu. NOTE: If the HP LaserJet P2015 does not appear in the Model Name list, turn...
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... Macintosh install and uninstall instructions 217 Macintosh NOTE: If the HP LaserJet P2015 does not appear in the list, verify that you are installing the printer using Rendezvous, carry out the following steps. 4. For more troubleshooting information, see Troubleshooting the printer setup on page 218. Figure 5-21 Add printer screen 5. If it still does not appear, try turning...
... Macintosh install and uninstall instructions 217 Macintosh NOTE: If the HP LaserJet P2015 does not appear in the list, verify that you are installing the printer using Rendezvous, carry out the following steps. 4. For more troubleshooting information, see Troubleshooting the printer setup on page 218. Figure 5-21 Add printer screen 5. If it still does not appear, try turning...
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Select Installable Options from the top pull-down menu, select one of the following steps: a. Troubleshooting the printer setup If the printer does not appear in the Printer List. 7. c. The HP LaserJet P2015 printer appears in the printer list after an installation: 218 Chapter 5 Macintosh ENWW Total RAM > 96 MB or Hard Disk ● No - If the device has a duplex...
Select Installable Options from the top pull-down menu, select one of the following steps: a. Troubleshooting the printer setup If the printer does not appear in the Printer List. 7. c. The HP LaserJet P2015 printer appears in the printer list after an installation: 218 Chapter 5 Macintosh ENWW Total RAM > 96 MB or Hard Disk ● No - If the device has a duplex...
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... an error occurred device software. you are using the correct installation procedure and the correct port setting. Troubleshooting This section contains the following topics: ● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following topics: 238 Chapter 6 Engineering Details ENWW No power due to the device...
... an error occurred device software. you are using the correct installation procedure and the correct port setting. Troubleshooting This section contains the following topics: ● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following topics: 238 Chapter 6 Engineering Details ENWW No power due to the device...
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... can also send the utility to you are using Web-based e-mail software), all the files are located in the util folder on the HP LaserJet P2015 software CD: ● util\CCC\FiletoEmail\FileToEmail.exe ● util\CCC\FiletoEmail\FileToEmail.ini To use the File to E-mail utility, copy...does not interact with strings of the File to Email utility does not copy the collect .BAT logs. You can be sent to HP Customer Support to assist troubleshooting. Engineering Details ● File to E-mail utility ● AccessDeniedUtility.exe ● FixErr1714 utility File to E-mail utility The File to...
... can also send the utility to you are using Web-based e-mail software), all the files are located in the util folder on the HP LaserJet P2015 software CD: ● util\CCC\FiletoEmail\FileToEmail.exe ● util\CCC\FiletoEmail\FileToEmail.ini To use the File to E-mail utility, copy...does not interact with strings of the File to Email utility does not copy the collect .BAT logs. You can be sent to HP Customer Support to assist troubleshooting. Engineering Details ● File to E-mail utility ● AccessDeniedUtility.exe ● FixErr1714 utility File to E-mail utility The File to...