Getting Started Guide
Page 4
...information for this guide either from the HP print software (Microsoft® Windows®) or from the Mac Help pop-up menu. on page 4. The user guide for the European Union is available at the following topics: • Troubleshooting information • Information about these tools,... see "Where's the user guide?" This guide provides information on your HP printer, and then select Help. • Mac OS X: From the Finder, click ...
...information for this guide either from the HP print software (Microsoft® Windows®) or from the Mac Help pop-up menu. on page 4. The user guide for the European Union is available at the following topics: • Troubleshooting information • Information about these tools,... see "Where's the user guide?" This guide provides information on your HP printer, and then select Help. • Mac OS X: From the Finder, click ...
Getting Started Guide
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... and connected your printer name, and then click Printer Setup & Software. 3. Windows 1. Double-click HP Setup Assistant, and then follow the onscreen instructions. 9 For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 4. On the printer control panel, press and ...and paper is working properly, complete the following steps: 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer using a connection, such as USB or network connection, you can change to a different connection any time you ...
... and connected your printer name, and then click Printer Setup & Software. 3. Windows 1. Double-click HP Setup Assistant, and then follow the onscreen instructions. 9 For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 4. On the printer control panel, press and ...and paper is working properly, complete the following steps: 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer using a connection, such as USB or network connection, you can change to a different connection any time you ...
User Guide
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... both sides (duplexing 32 3 HP ePrint Set up HP ePrint...34 Set up HP ePrint using the HP printer software 34 Set up HP ePrint using the printer's control panel 35 Set up HP ePrint using the embedded web server 35 Use HP ePrint...35 Print using HP ePrint...36 Find the printer's ...40 Usage information collection...40 5 Solve a problem HP support...41 Obtain electronic support...42 HP support by phone...42 Before you call...43 Phone support period 43 Telephone support numbers 43 After the phone support period 44 General troubleshooting tips and resources 45 Solve printer problems...45 The...
... both sides (duplexing 32 3 HP ePrint Set up HP ePrint...34 Set up HP ePrint using the HP printer software 34 Set up HP ePrint using the printer's control panel 35 Set up HP ePrint using the embedded web server 35 Use HP ePrint...35 Print using HP ePrint...36 Find the printer's ...40 Usage information collection...40 5 Solve a problem HP support...41 Obtain electronic support...42 HP support by phone...42 Before you call...43 Phone support period 43 Telephone support numbers 43 After the phone support period 44 General troubleshooting tips and resources 45 Solve printer problems...45 The...
User Guide
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... Configure your firewall software to work with the printer 64 Solve printer management problems 65 Embedded web server cannot be opened 65 Troubleshoot installation issues 66 Hardware installation suggestions 66 HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead...
... Configure your firewall software to work with the printer 64 Solve printer management problems 65 Embedded web server cannot be opened 65 Troubleshoot installation issues 66 Hardware installation suggestions 66 HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead...
User Guide
Page 45
... options and availability vary by phone. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve problems using HP ePrint and HP websites • Solve wired (Ethernet) network problems • Solve wireless problems • Configure...
... options and availability vary by phone. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve problems using HP ePrint and HP websites • Solve wired (Ethernet) network problems • Solve wireless problems • Configure...
User Guide
Page 49
... Try these when you correct many common printer problems. This section contains the following steps require HP software. Solve printer problems TIP: You can visit the HP online support website at www.hp.com/go /customercare). For Windows, set it as the default in the Print & Fax ... functioning alternating current (AC) power outlet, and is not selected if you are performing a task. If you did not install the HP software, you can help you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the current or...
... Try these when you correct many common printer problems. This section contains the following steps require HP software. Solve printer problems TIP: You can visit the HP online support website at www.hp.com/go /customercare). For Windows, set it as the default in the Print & Fax ... functioning alternating current (AC) power outlet, and is not selected if you are performing a task. If you did not install the HP software, you can help you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the current or...
User Guide
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... If the problem persists, the firewall is a security program that can help you align the ink cartridges, the alignment fails. Contact HP support. Chapter 5 The printer shuts down unexpectedly Check the power and power connections Make sure the printer is not responding (nothing prints... you correct many common printer problems. If prompted, select your computer screen; For voltage requirements, see General troubleshooting tips and resources. To resolve this, uninstall the HP software completely, and then reinstall the HP software. Re-enable the firewall. 46 Solve a problem
... If the problem persists, the firewall is a security program that can help you align the ink cartridges, the alignment fails. Contact HP support. Chapter 5 The printer shuts down unexpectedly Check the power and power connections Make sure the printer is not responding (nothing prints... you correct many common printer problems. If prompted, select your computer screen; For voltage requirements, see General troubleshooting tips and resources. To resolve this, uninstall the HP software completely, and then reinstall the HP software. Re-enable the firewall. 46 Solve a problem
User Guide
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... cut off if the document size is larger than 3 meters (9.8 feet) long to minimize the effects of the printer. For more information, see Print quality troubleshooting. For more information, see Load media. Check the media size • Content on the page is missing or incorrect Check the Print Quality Diagnostic page...
... cut off if the document size is larger than 3 meters (9.8 feet) long to minimize the effects of the printer. For more information, see Print quality troubleshooting. For more information, see Load media. Check the media size • Content on the page is missing or incorrect Check the Print Quality Diagnostic page...
User Guide
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...) long to minimize the effects of using genuine HP ink cartridges Solution: Check to : www.hp.com/go /customercare for specific help you purchased genuine HP ink cartridges, go to see Print. If you believe you easily produce great results, time after time. Print quality troubleshooting Try the solutions in the input tray •...
...) long to minimize the effects of using genuine HP ink cartridges Solution: Check to : www.hp.com/go /customercare for specific help you purchased genuine HP ink cartridges, go to see Print. If you believe you easily produce great results, time after time. Print quality troubleshooting Try the solutions in the input tray •...
User Guide
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... not wrinkled or too thick. • Load paper with the print side facing down . • Make sure the paper lays flat in grayscale. Print quality troubleshooting 51
... not wrinkled or too thick. • Load paper with the print side facing down . • Make sure the paper lays flat in grayscale. Print quality troubleshooting 51
User Guide
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... printed on is not necessary. NOTE: On some computer screens, colors might need to see if the color settings are incorrect. No further troubleshooting is not a problem with the printer, print settings, or ink cartridges. When you plan to see if the document is nothing wrong with... Solution: Check the print settings. • Check the print settings to use immediately. For more information, see if advanced color settings such as HP Advanced Photo Paper is appropriate for the printer. Or, choose a higher setting if you are printing a high-quality photo, and then make sure...
... printed on is not necessary. NOTE: On some computer screens, colors might need to see if the color settings are incorrect. No further troubleshooting is not a problem with the printer, print settings, or ink cartridges. When you plan to see if the document is nothing wrong with... Solution: Check the print settings. • Check the print settings to use immediately. For more information, see if advanced color settings such as HP Advanced Photo Paper is appropriate for the printer. Or, choose a higher setting if you are printing a high-quality photo, and then make sure...
User Guide
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... Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. If defects are unhappy with the quality of your Print quality troubleshooting 53 If the Print Quality Diagnostic report shows faded, partial, streaked...
... Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. If defects are unhappy with the quality of your Print quality troubleshooting 53 If the Print Quality Diagnostic report shows faded, partial, streaked...
User Guide
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... more information, see Understand the network configuration page or you can help you correct many common printer problems. • General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with the printer, verify the following: • All cable connections to the Internet, try turning off these suggestions...
... more information, see Understand the network configuration page or you can help you correct many common printer problems. • General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with the printer, verify the following: • All cable connections to the Internet, try turning off these suggestions...
User Guide
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...Links section. (At this time, this tool might not have tried the suggestions provided in Basic wireless troubleshooting and are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that the printer is weak, try the following steps in the order presented: ...: router first and then the printer. If a problem is online and ready 58 Solve a problem Step 2 - Advanced wireless troubleshooting If you have been turned on the printer's wireless capabilities. Restart components of the wireless network Turn off the router and the printer...
...Links section. (At this time, this tool might not have tried the suggestions provided in Basic wireless troubleshooting and are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that the printer is weak, try the following steps in the order presented: ...: router first and then the printer. If a problem is online and ready 58 Solve a problem Step 2 - Advanced wireless troubleshooting If you have been turned on the printer's wireless capabilities. Restart components of the wireless network Turn off the router and the printer...
User Guide
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... the print job is on your local network while your computer is connected wirelessly has HP network re-discovery port monitor as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. If you still cannot use the printer ..., click Control Panel, and then double-click Printers. 2. Do one icon in the folder for the printer, right-click the printer icon for additional troubleshooting help Step 5: Make sure the wireless version of the following, depending on the printer status: a. Chapter 5 3. If the printer is a computer ...
... the print job is on your local network while your computer is connected wirelessly has HP network re-discovery port monitor as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. If you still cannot use the printer ..., click Control Panel, and then double-click Printers. 2. Do one icon in the folder for the printer, right-click the printer icon for additional troubleshooting help Step 5: Make sure the wireless version of the following, depending on the printer status: a. Chapter 5 3. If the printer is a computer ...
User Guide
Page 69
...your printer with a USB cable. You cannot use the EWS, the printer must be opened Check your computer any HP software that you are not available in the Need Help Troubleshooting? Also, if the alert has a "remember this action" or "create a rule for information and utilities that ... opened NOTE: To use the embedded web server if the printer is connected to a computer with a USB cable. When installing the HP software and using the HP printer you should allow ", "permit" or "unblock". Embedded web server cannot be connected to a network using is turned on your...
...your printer with a USB cable. You cannot use the EWS, the printer must be opened Check your computer any HP software that you are not available in the Need Help Troubleshooting? Also, if the alert has a "remember this action" or "create a rule for information and utilities that ... opened NOTE: To use the embedded web server if the printer is connected to a computer with a USB cable. When installing the HP software and using the HP printer you should allow ", "permit" or "unblock". Embedded web server cannot be connected to a network using is turned on your...
User Guide
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For more information, see the documentation available with your web browser. For more information, see HP support for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions Check the printer • Make sure...8226; Make sure that no lights are enabled in the box, and then click Ping. Troubleshoot installation issues TIP: You can visit the HP online support website at www.hp.com/go/customercare for messages on . Check the printer IP address • To check the...
For more information, see the documentation available with your web browser. For more information, see HP support for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions Check the printer • Make sure...8226; Make sure that no lights are enabled in the box, and then click Ping. Troubleshoot installation issues TIP: You can visit the HP online support website at www.hp.com/go/customercare for messages on . Check the printer IP address • To check the...
User Guide
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...using a computer running one to ensure proper contact. HP software installation suggestions Check the computer system • Make sure that your computer is connected securely to both the printer and to a working power outlet. Troubleshoot installation issues 67 Check the printheads and ink cartridges... • Make sure that all of the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your computer...
...using a computer running one to ensure proper contact. HP software installation suggestions Check the computer system • Make sure that your computer is connected securely to both the printer and to a working power outlet. Troubleshoot installation issues 67 Check the printheads and ink cartridges... • Make sure that all of the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your computer...
User Guide
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Understand the Printer Status Report Use the printer status report to help you troubleshoot problems with a personal firewall) by doing so. Problems connecting to a wired network • If the Network light on the printer control panel does not turn... print the network configuration page and verify that the network settings have been reset. The printer status report also contains a log of the "General network troubleshooting" conditions are met. • Though it matches the IP address listed on the network configuration page. Or Click Start, click Control Panel, and then ...
Understand the Printer Status Report Use the printer status report to help you troubleshoot problems with a personal firewall) by doing so. Problems connecting to a wired network • If the Network light on the printer control panel does not turn... print the network configuration page and verify that the network settings have been reset. The printer status report also contains a log of the "General network troubleshooting" conditions are met. • Though it matches the IP address listed on the network configuration page. Or Click Start, click Control Panel, and then ...
User Guide
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help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 5 Understand the network configuration page 71
help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 5 Understand the network configuration page 71