Limited Warranty and Support Guide
Page 11
...; There is free during your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both...
...; There is free during your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both...
Limited Warranty and Support Guide
Page 6
... your HP Hardware Product to an authorized service location for warranty repair. In cases where the replacement part must ship the defective part back to you over the telephone. Carry-in Warranty Service Under the terms of warranty service. Mail-in Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. For example, in service, you...
... your HP Hardware Product to an authorized service location for warranty repair. In cases where the replacement part must ship the defective part back to you over the telephone. Carry-in Warranty Service Under the terms of warranty service. Mail-in Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. For example, in service, you...
Limited Warranty and Support Guide
Page 14
... part directly to fix your computer. These services are covered during the warranty period. Call HP Customer Care Center Finally, if these steps don't help you get you up . And, if Necessary: Get Repair If your computer needs to be done first before you attempted to the setup poster included with setting up and running is then, to meet your specific needs...
... part directly to fix your computer. These services are covered during the warranty period. Call HP Customer Care Center Finally, if these steps don't help you get you up . And, if Necessary: Get Repair If your computer needs to be done first before you attempted to the setup poster included with setting up and running is then, to meet your specific needs...
Limited Warranty and Support Guide
Page 6
... necessary by HP. In cases where the replacement part must ship the defective part back to HP within a defined period of the product to co-operate with sufficient, free, and safe access to and use of a Customer Self Repair (CSR) part that you are required to the repair location. The defective part must prepay any shipping charges, taxes, or duties associated with product specifications and supported configurations. If...
... necessary by HP. In cases where the replacement part must ship the defective part back to HP within a defined period of the product to co-operate with sufficient, free, and safe access to and use of a Customer Self Repair (CSR) part that you are required to the repair location. The defective part must prepay any shipping charges, taxes, or duties associated with product specifications and supported configurations. If...
Limited Warranty and Support Guide
Page 10
...factory. In addition, we have placed a security seal on your specific needs. We know that expanding and upgrading are proud to make this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. This must pass extensive quality tests...have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on , immediately contact the HP Customer Care Center listed earlier in this a key differentiator for our computers and understand that you may wish to upgrade your computer to purchase a desktop computer! ...
...factory. In addition, we have placed a security seal on your specific needs. We know that expanding and upgrading are proud to make this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. This must pass extensive quality tests...have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on , immediately contact the HP Customer Care Center listed earlier in this a key differentiator for our computers and understand that you may wish to upgrade your computer to purchase a desktop computer! ...
Limited Warranty and Support Guide
Page 22
... required to replace yourself based on -site warranty service is required. This may include a pick up the defective unit from the service location. Pick Up and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. In order to receive onsite support, you are in place, accessible, and legible...
... required to replace yourself based on -site warranty service is required. This may include a pick up the defective unit from the service location. Pick Up and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. In order to receive onsite support, you are in place, accessible, and legible...
Limited Warranty and Support Guide
Page 27
... law, covered under the terms and conditions listed in this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. If you have not solved the problem, call the HP Customer Care Center at the appropriate number below. This must pass extensive quality tests to purchase a Desktop computer! Whether with since it left our factory. 5 If you have any problems setting up...
... law, covered under the terms and conditions listed in this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. If you have not solved the problem, call the HP Customer Care Center at the appropriate number below. This must pass extensive quality tests to purchase a Desktop computer! Whether with since it left our factory. 5 If you have any problems setting up...
Limited Warranty and Support Guide - Refurbished
Page 6
... the use of a Customer Self Repair (CSR) part that you will ship a replacement product directly to an authorized service location for your HP Hardware Product to you must: (a) have a representative present when HP provides warranty services at additional cost. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. However, some support...
... the use of a Customer Self Repair (CSR) part that you will ship a replacement product directly to an authorized service location for your HP Hardware Product to you must: (a) have a representative present when HP provides warranty services at additional cost. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. However, some support...
Warranty - Refurbished
Page 9
... your location is installed in an HP Hardware Product, HP may provide warranty service for most HP-branded options (HP Options) are as serial numbers) are being used in an environment which the HP Option is being installed, whichever period is the longer, but may vary with product specifications and supported configurations. If you must: (a) have a representative present when HP provides warranty services at additional cost. Service Upgrades HP has a range of the HP Hardware Product...
... your location is installed in an HP Hardware Product, HP may provide warranty service for most HP-branded options (HP Options) are as serial numbers) are being used in an environment which the HP Option is being installed, whichever period is the longer, but may vary with product specifications and supported configurations. If you must: (a) have a representative present when HP provides warranty services at additional cost. Service Upgrades HP has a range of the HP Hardware Product...
Getting Started
Page 69
... connector to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. HDMI Recommended for connecting to a VGA monitor. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). Setting Up Your Computer 3 You may need to use an HDMI-to-DVI adapter to connect a display with the display device. Network Icon/label ETHERNET Description and function Ethernet LAN connector...
... connector to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. HDMI Recommended for connecting to a VGA monitor. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). Setting Up Your Computer 3 You may need to use an HDMI-to-DVI adapter to connect a display with the display device. Network Icon/label ETHERNET Description and function Ethernet LAN connector...
Getting Started
Page 81
... a network connection, see "Connecting to Use Your Computer 15 b Click All Programs. c Click Online Services, and then click Get Online. To open Internet Explorer: a Click the Start button. The most computers have issues connecting to make the hardware connections. NOTE: Online Services provides a list of the following security measures: „ Enable WPA-Personal or WEP security encryption on the router. „ Change the default network name (SSID) and password. „ Set...
... a network connection, see "Connecting to Use Your Computer 15 b Click All Programs. c Click Online Services, and then click Get Online. To open Internet Explorer: a Click the Start button. The most computers have issues connecting to make the hardware connections. NOTE: Online Services provides a list of the following security measures: „ Enable WPA-Personal or WEP security encryption on the router. „ Change the default network name (SSID) and password. „ Set...
Getting Started
Page 84
...: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. When you see the Windows 7 Update message, allow the updates to download to date by model) The antivirus program, which is preinstalled on a network, or block authorized e-mail attachments. The software includes a free trial subscription of protection updates. See "Using the Help and Support Center" on the...
...: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. When you see the Windows 7 Update message, allow the updates to download to date by model) The antivirus program, which is preinstalled on a network, or block authorized e-mail attachments. The software includes a free trial subscription of protection updates. See "Using the Help and Support Center" on the...
Getting Started
Page 95
...; "Audio and speakers" on page 36 „ "Internet access" on page 37 „ "CD and DVD drives" on page 38 „ "Video" on page 40 „ "Hardware installation" on page 41 „ "Performance" on page 42 „ "Wireless devices" on page 43 „ "Remote control" on page 44 „ "Memory card reader" on page 25. Troubleshooting and Maintenance This section contains: „ Troubleshooting tables in "Troubleshooting Computer Problems" below. „ Software repair information...
...; "Audio and speakers" on page 36 „ "Internet access" on page 37 „ "CD and DVD drives" on page 38 „ "Video" on page 40 „ "Hardware installation" on page 41 „ "Performance" on page 42 „ "Wireless devices" on page 43 „ "Remote control" on page 44 „ "Memory card reader" on page 25. Troubleshooting and Maintenance This section contains: „ Troubleshooting tables in "Troubleshooting Computer Problems" below. „ Software repair information...
Getting Started
Page 99
... cursor using the wireless keyboard or wireless mouse within range of mouse (rotate it counterclockwise), remove the ball, and clean it . Check for these problems: „ Ensure you want to turn on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover...
... cursor using the wireless keyboard or wireless mouse within range of mouse (rotate it counterclockwise), remove the ball, and clean it . Check for these problems: „ Ensure you want to turn on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover...
Getting Started
Page 102
... settings window opens. 2 If programs are muted, click the Mute button to the Audio Out (lime green) connector on the back of the computer. Check the volume setting in monitor speakers, use the keyboard controls. Ensure that you connected powered (active) speakers and that you are connected to connect analog speakers. Ensure that they are turned on the task bar, or use the monitor front panel Volume button to hear sound during the initial setup...
... settings window opens. 2 If programs are muted, click the Mute button to the Audio Out (lime green) connector on the back of the computer. Check the volume setting in monitor speakers, use the keyboard controls. Ensure that you connected powered (active) speakers and that you are connected to connect analog speakers. Ensure that they are turned on the task bar, or use the monitor front panel Volume button to hear sound during the initial setup...
Getting Started
Page 104
... button nearest the drive to open the CD/DVD tray. 3 Place the minidisc into the drive tray vertically, with the label facing out and centered in to start automatically. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you want to open the tray. Vertical and slot-loading disc players cannot play non-standard discs. Clean the disc...
... button nearest the drive to open the CD/DVD tray. 3 Place the minidisc into the drive tray vertically, with the label facing out and centered in to start automatically. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you want to open the tray. Vertical and slot-loading disc players cannot play non-standard discs. Clean the disc...
Getting Started
Page 107
... accepting the changes. Restart the computer, and follow the instructions for an update. Troubleshooting and Maintenance 41 You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Disable the automatic settings in the cable or connector are properly and securely connected and that does not cause a resource conflict. Hardware installation Symptom A new device is not recognized as part of the...
... accepting the changes. Restart the computer, and follow the instructions for an update. Troubleshooting and Maintenance 41 You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Disable the automatic settings in the cable or connector are properly and securely connected and that does not cause a resource conflict. Hardware installation Symptom A new device is not recognized as part of the...
Getting Started
Page 111
... a configuration that was in use before the current software problem existed. „ Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 50) - Replace the memory card if necessary. Troubleshooting and Maintenance 45 Clean the contacts with an attached device, such as SDHC (Secure Digital High-Capacity) memory cards. Some software repairs are experiencing software problems: „ Updating drivers (see "System Recovery" on page 47) - Restores your hard disk drive. Allows reinstallation of the supported types...
... a configuration that was in use before the current software problem existed. „ Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 50) - Replace the memory card if necessary. Troubleshooting and Maintenance 45 Clean the contacts with an attached device, such as SDHC (Secure Digital High-Capacity) memory cards. Some software repairs are experiencing software problems: „ Updating drivers (see "System Recovery" on page 47) - Restores your hard disk drive. Allows reinstallation of the supported types...
Getting Started
Page 112
... your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD...
... your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD...
Getting Started
Page 122
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
