User Guide
Page 5
... Communication failures between computer and printer 179 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ... 179 Front-panel error codes ...180 11 Printer specifications ...186 Functional specifications ...187 Physical specifications ...188 Memory specifications ...188 Power specifications ...188 Ecological specifications ...189 Environmental specifications ...189 Acoustic specifications...
... Communication failures between computer and printer 179 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ... 179 Front-panel error codes ...180 11 Printer specifications ...186 Functional specifications ...187 Physical specifications ...188 Memory specifications ...188 Power specifications ...188 Ecological specifications ...189 Environmental specifications ...189 Acoustic specifications...
User Guide
Page 24
...as a calibration, preventive maintenance, or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is a QR code containing a link to the front panel and press , then Preventive maint. Printer alerts appear in the front panel and in the Embedded Web Server...system check automatically. This can communicate two types of alerts can be installed. see Documentation on page 3. The list of alerts: ● Errors: When the printer is shown at a time. tasks > File system check. Only one alert is unable to be folded back by ...
...as a calibration, preventive maintenance, or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is a QR code containing a link to the front panel and press , then Preventive maint. Printer alerts appear in the front panel and in the Embedded Web Server...system check automatically. This can communicate two types of alerts can be installed. see Documentation on page 3. The list of alerts: ● Errors: When the printer is shown at a time. tasks > File system check. Only one alert is unable to be folded back by ...
User Guide
Page 45
...is an error code on page 180 - see Front-panel error codes on the front panel, note it . - The RIP you are using , and its version number - The service information report (see Access the Embedded Web Server on the Web as shown above. 2 Useful links Visit the HP Latex Knowledge Center at http://www.hp.com/... partners (usually the company that sold you need help 39 You may also find detailed information about our HP Latex products and applications, and use the forum to discuss anything related to do before you call: ● Review the troubleshooting suggestions in this is ...
...is an error code on page 180 - see Front-panel error codes on the front panel, note it . - The RIP you are using , and its version number - The service information report (see Access the Embedded Web Server on the Web as shown above. 2 Useful links Visit the HP Latex Knowledge Center at http://www.hp.com/... partners (usually the company that sold you need help 39 You may also find detailed information about our HP Latex products and applications, and use the forum to discuss anything related to do before you call: ● Review the troubleshooting suggestions in this is ...
User Guide
Page 90
... align the right edge with the input roll. 3. Substrate has jammed When a jam occurs, the Possible substrate jam message usually appears in front of several error codes (see the above display on the front panel, proceed as follows: 1. Check the substrate path This problem can occur when a roll has finished and the... end of the roll away from the core. If you see Front-panel error codes on page 63. If this has happened, cut the end of the roll is mispositioned If you are trying to load a very thin or very...
... align the right edge with the input roll. 3. Substrate has jammed When a jam occurs, the Possible substrate jam message usually appears in front of several error codes (see the above display on the front panel, proceed as follows: 1. Check the substrate path This problem can occur when a roll has finished and the... end of the roll away from the core. If you see Front-panel error codes on page 63. If this has happened, cut the end of the roll is mispositioned If you are trying to load a very thin or very...
User Guide
Page 109
...color calibration has been performed successfully at least once on this substrate has never been calibrated. After one roll and another. Color consistency between different HP Latex 500 series printers ENWW Color consistency between prints. You can color-calibrate clones of a new substrate fails, press the Reset button before trying again...substrate characteristics between one or more color calibrations have been performed, pressing the Reset button returns the status to your substrate by the HP Embedded Spectrophotometer. see Front-panel error codes on the front panel; 2.
...color calibration has been performed successfully at least once on this substrate has never been calibrated. After one roll and another. Color consistency between different HP Latex 500 series printers ENWW Color consistency between prints. You can color-calibrate clones of a new substrate fails, press the Reset button before trying again...substrate characteristics between one or more color calibrations have been performed, pressing the Reset button returns the status to your substrate by the HP Embedded Spectrophotometer. see Front-panel error codes on the front panel; 2.
User Guide
Page 182
10 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 176 Chapter 10 Troubleshoot other issues ENWW
10 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 176 Chapter 10 Troubleshoot other issues ENWW
User Guide
Page 185
... wizard, so you have run the Connectivity wizard in order to the Internet, it may start the wizard manually at any results. See Front-panel error codes on page 30. ● Check that the printer's required ports are from your RIP host. ● Remember that large images usually require more time to... intermediate devices, such as firmware update, online search, or the Customer Involvement Program If your RIP host system directly to the printer, with a point-to HP's firmware update servers. Cannot connect to remain open when the printer is 270 seconds.
... wizard, so you have run the Connectivity wizard in order to the Internet, it may start the wizard manually at any results. See Front-panel error codes on page 30. ● Check that the printer's required ports are from your RIP host. ● Remember that large images usually require more time to... intermediate devices, such as firmware update, online search, or the Customer Involvement Program If your RIP host system directly to the printer, with a point-to HP's firmware update servers. Cannot connect to remain open when the printer is 270 seconds.
User Guide
Page 186
...the printer's connection to the configured email server. ● Customer Involvement Program test: Check the printer's connection to the CIP. ● HP Media Locator configuration settings: Check that the power cords are not visibly damaged. 3. If the recommendation does not seem to solve the problem,... the advice in both power cords. 2. See When you can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting. Error code 03.21:01 03.22:01 14.72:01 Recommendation PSU undervoltage detected 1. If any test fails, the printer describes the problem and ...
...the printer's connection to the configured email server. ● Customer Involvement Program test: Check the printer's connection to the CIP. ● HP Media Locator configuration settings: Check that the power cords are not visibly damaged. 3. If the recommendation does not seem to solve the problem,... the advice in both power cords. 2. See When you can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting. Error code 03.21:01 03.22:01 14.72:01 Recommendation PSU undervoltage detected 1. If any test fails, the printer describes the problem and ...
User Guide
Page 187
...-264 V AC). 4. AC frequency out of recommended range 1. Turn off the printer and unplug both power cords. 2. Plug in curing board 1. ENWW Front-panel error codes 181 Error code 14.73:01 14.74:01 14.75:01 14.78:01 16.10:01 19.10:04, 19.11:04, 19.12:04 19...
...-264 V AC). 4. AC frequency out of recommended range 1. Turn off the printer and unplug both power cords. 2. Plug in curing board 1. ENWW Front-panel error codes 181 Error code 14.73:01 14.74:01 14.75:01 14.78:01 16.10:01 19.10:04, 19.11:04, 19.12:04 19...
User Guide
Page 188
... cables, printer cable). If print quality is not inserted correctly. 1. Call your service representative if feasible. Turn off the printer. 2. A possible error in the ink cartridge pressure sensor has been detected. Error code 21:13 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead...
... cables, printer cable). If print quality is not inserted correctly. 1. Call your service representative if feasible. Turn off the printer. 2. A possible error in the ink cartridge pressure sensor has been detected. Error code 21:13 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead...
User Guide
Page 189
...but the substrate has not been taped to ensure that ink flows into the pump (push with strong pulses rather than 8 seconds. If the error code appears again, proceed with constant pressure). 6. Turn off the printer. 2. Automatic pinchwheel-lifter current limit 1. The most likely causes of the... intermediate tank n: 1-Magenta 2-Light magenta 3-Light cyan 4-Cyan 5-Optimizer 6-Yellow 7-Black 1. Error code 32:01.1, 32:01.2 41:03 42:03 47.3n:01 HP Latex 570 only 48.03 54.03 Recommendation This error occurs when the tension bar stays in paper motor 1. Clear the obstruction, if any. 3....
...but the substrate has not been taped to ensure that ink flows into the pump (push with strong pulses rather than 8 seconds. If the error code appears again, proceed with constant pressure). 6. Turn off the printer. 2. Automatic pinchwheel-lifter current limit 1. The most likely causes of the... intermediate tank n: 1-Magenta 2-Light magenta 3-Light cyan 4-Cyan 5-Optimizer 6-Yellow 7-Black 1. Error code 32:01.1, 32:01.2 41:03 42:03 47.3n:01 HP Latex 570 only 48.03 54.03 Recommendation This error occurs when the tension bar stays in paper motor 1. Clear the obstruction, if any. 3....
User Guide
Page 190
... restricting the movement of the carriage. This can cause slow printing if the computer is detecting errors in this print mode. See Firmware update on page 58. See Ink collector on page 170...roll. Clean the encoder strip by the RIP. There has been a loss of passes. 4. An error occurred when uploading the firmware update file. 1. Printing with the latest substrate presets. See Firmware update on...cord, then reconnect the power cord and turn on page 170. Turn off the printer. 2. Error code 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 79:03...
... restricting the movement of the carriage. This can cause slow printing if the computer is detecting errors in this print mode. See Firmware update on page 58. See Ink collector on page 170...roll. Clean the encoder strip by the RIP. There has been a loss of passes. 4. An error occurred when uploading the firmware update file. 1. Printing with the latest substrate presets. See Firmware update on...cord, then reconnect the power cord and turn on page 170. Turn off the printer. 2. Error code 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 79:03...
User Guide
Page 191
Inconsistent colors found. 1. Retry calibration. One or more printheads are malfunctioning, and replace them. ENWW Front-panel error codes 185 See Color calibration on the front panel a log of range. See 1. Color calibration failed. Printer logs If you go to the front ...plot to an actual substrate loaded. 2. Check that the substrate-type selection in the front panel corrresponds to find out which printheads are malfunctioning. Error code 94:01 94:02 94:08 98:03 Recommendation Color cannot be calibrated on page 112. Try again. White substrate measurement is out of recent...
Inconsistent colors found. 1. Retry calibration. One or more printheads are malfunctioning, and replace them. ENWW Front-panel error codes 185 See Color calibration on the front panel a log of range. See 1. Color calibration failed. Printer logs If you go to the front ...plot to an actual substrate loaded. 2. Check that the substrate-type selection in the front panel corrresponds to find out which printheads are malfunctioning. Error code 94:01 94:02 94:08 98:03 Recommendation Color cannot be calibrated on page 112. Try again. White substrate measurement is out of recent...
User Guide
Page 201
... clean 163 environmental specifications 189 F faster printing 101 file system check 17 firmware update 170 front panel 12 language 14 front view 560 9 570 10 front-panel error codes 180 front-panel options adjust substrate advance 99, 116 adjustments 99 allow EWS 177 audio alert 15 change loaded substrate 66 connectivity wizard 30...
... clean 163 environmental specifications 189 F faster printing 101 file system check 17 firmware update 170 front panel 12 language 14 front view 560 9 570 10 front-panel error codes 180 front-panel options adjust substrate advance 99, 116 adjustments 99 allow EWS 177 audio alert 15 change loaded substrate 66 connectivity wizard 30...
Introductory Information
Page 1
...you may request a printed copy from : • http://www.hp.com/go/Latex500/training • HP Latex 560 Printer: http://www.hp.com/go/latex560/ support • HP Latex 570 Printer: http://www.hp.com/go/latex570/support Videos about HP Latex products and applications, and use of the following cases: •... parts inside the printer except those covered by an impact. • There is any of the front panel, lists error codes that you may encounter, and gives power specifications. Refer servicing of ready-made substrate presets easily available This introductory document ...
...you may request a printed copy from : • http://www.hp.com/go/Latex500/training • HP Latex 560 Printer: http://www.hp.com/go/latex560/ support • HP Latex 570 Printer: http://www.hp.com/go/latex570/support Videos about HP Latex products and applications, and use of the following cases: •... parts inside the printer except those covered by an impact. • There is any of the front panel, lists error codes that you may encounter, and gives power specifications. Refer servicing of ready-made substrate presets easily available This introductory document ...
Introductory Information
Page 5
... cords and make sure they are not visibly damaged. 3. If the printer is within specifications (180-264 V AC). 4. Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. Follow the advice in this list, turn off the printer and unplug both power cords. 2. If an... error code appears on the front panel that is not included in the Recommendation column to most common errors. Error code 03.21:01 03.22:01 14.72:01 Recommendation PSU undervoltage detected. 1. Plug in...
... cords and make sure they are not visibly damaged. 3. If the printer is within specifications (180-264 V AC). 4. Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. Follow the advice in this list, turn off the printer and unplug both power cords. 2. If an... error code appears on the front panel that is not included in the Recommendation column to most common errors. Error code 03.21:01 03.22:01 14.72:01 Recommendation PSU undervoltage detected. 1. Plug in...
Introductory Information
Page 6
English Error code 14.73:01 14.74:01 14.75:01 14...specifications (15-35°C). 3. Make sure that the electronic enclosures at the rear of recommended range. 1. Printhead cleaning cartridge error. 1. Plug in both power cords and make sure they are fully inserted. 5. Low voltage detected. 1. Plug in both... that the input frequency is within specifications (50Hz-60Hz). Turn off the printer and unplug both power cords. 2. If the error persists, replace the printhead cleaning cartridge. Turn off , remove the printhead maintenance cartridge manually. 3. Plug in curing board. 1....
English Error code 14.73:01 14.74:01 14.75:01 14...specifications (15-35°C). 3. Make sure that the electronic enclosures at the rear of recommended range. 1. Printhead cleaning cartridge error. 1. Plug in both power cords and make sure they are fully inserted. 5. Low voltage detected. 1. Plug in both... that the input frequency is within specifications (50Hz-60Hz). Turn off the printer and unplug both power cords. 2. If the error persists, replace the printhead cleaning cartridge. Turn off , remove the printhead maintenance cartridge manually. 3. Plug in curing board. 1....
Introductory Information
Page 7
English Error code Recommendation 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:...movement of the printer. 2. Turn on the printer. 4. Scan-axis motor electrical current limit. 1. If the error persists, replace the printhead cleaning cartridge. A large number of the substrate. Clean all safety procedures, check for ... 7 The printhead cleaning cartridge (part number CZ681A ) is not acceptable, clean or replace the printhead. This error occurs when the tension bar stays in the ink cartridge pressure sensor has been detected. Unable to cut the substrate...
English Error code Recommendation 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:...movement of the printer. 2. Turn on the printer. 4. Scan-axis motor electrical current limit. 1. If the error persists, replace the printhead cleaning cartridge. A large number of the substrate. Clean all safety procedures, check for ... 7 The printhead cleaning cartridge (part number CZ681A ) is not acceptable, clean or replace the printhead. This error occurs when the tension bar stays in the ink cartridge pressure sensor has been detected. Unable to cut the substrate...
Introductory Information
Page 8
...option can happen after a firmware update with a data structure not compatible with the older version. Reboot. An error occurred when uploading the firmware update file. 1. The printer has no longer error or reseat. Turn off the printer. 2. Try reducing the resolution of the job or increasing the number of...the power cord, then reconnect the power cord and turn on the front panel and the power switch at Gigabit speed. 5. English Error code 47.3n:01 HP Latex 570 only 48:03 54:03 63:04 63:05 68:03 74:01 78:08 78.1:04 8 Introductory Information Recommendation 3L supply pump...
...option can happen after a firmware update with a data structure not compatible with the older version. Reboot. An error occurred when uploading the firmware update file. 1. The printer has no longer error or reseat. Turn off the printer. 2. Try reducing the resolution of the job or increasing the number of...the power cord, then reconnect the power cord and turn on the front panel and the power switch at Gigabit speed. 5. English Error code 47.3n:01 HP Latex 570 only 48:03 54:03 63:04 63:05 68:03 74:01 78:08 78.1:04 8 Introductory Information Recommendation 3L supply pump...
Introductory Information
Page 9
English Error code 78.2:01 78.3:08 79:03 79:04 79.2:04 19.10:04 19...94:02 94:08 98:03 Power specifications Recommendation The back tension is detecting errors in the carriage position. If these are malfunctioning, and replace them. Generic firmware error. Turn on this substrate. If there is a wrinkled mass of the drive ... of roll. Turn on the printer. Clean the encoder strip by following the appropriate process in printing mode Printer 11 A 2.1 kW HP Latex 560/570 200-240 V 50 / 60 Hz Curing 10 A 1.9 kW Introductory Information 9 It was impossible to a loose roll core or ...
English Error code 78.2:01 78.3:08 79:03 79:04 79.2:04 19.10:04 19...94:02 94:08 98:03 Power specifications Recommendation The back tension is detecting errors in the carriage position. If these are malfunctioning, and replace them. Generic firmware error. Turn on this substrate. If there is a wrinkled mass of the drive ... of roll. Turn on the printer. Clean the encoder strip by following the appropriate process in printing mode Printer 11 A 2.1 kW HP Latex 560/570 200-240 V 50 / 60 Hz Curing 10 A 1.9 kW Introductory Information 9 It was impossible to a loose roll core or ...