User Guide
Page 7
... control panel 85 Method two: Update the firmware using the HP Printer Update utility 86 9 Solve problems...87 Customer support ...87 Control panel help system...87 Restore the factory-set defaults ...88 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 88 Change the "Very Low" settings ...89 Order supplies...90 Printer does not pick up paper or misfeeds...90 Introduction...90 The printer picks up multiple sheets of paper...90 The printer does not pick up paper ...92 The document feeder jams...
... control panel 85 Method two: Update the firmware using the HP Printer Update utility 86 9 Solve problems...87 Customer support ...87 Control panel help system...87 Restore the factory-set defaults ...88 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 88 Change the "Very Low" settings ...89 Order supplies...90 Printer does not pick up paper or misfeeds...90 Introduction...90 The printer picks up multiple sheets of paper...90 The printer does not pick up paper ...92 The document feeder jams...
User Guide
Page 39
...an HP-authorized service or support provider. Table 3-2 Supplies - The EWS contains a link to perform the repair. To access, in a supported web browser on back of the following will not work with 4103 models only Item Description Cartridge number HP 151A Black Original LaserJet Standard-capacity replacement 151A Toner Cartridge black toner cartridge HP 151X High Yield Black High-capacity replacement Original LaserJet Toner Cartridge black toner cartridge 151X Part number W1510A W1510X Table 3-3 Accessories Item HP LaserJet 550-sheet Paper Tray Description Optional (Tray...
...an HP-authorized service or support provider. Table 3-2 Supplies - The EWS contains a link to perform the repair. To access, in a supported web browser on back of the following will not work with 4103 models only Item Description Cartridge number HP 151A Black Original LaserJet Standard-capacity replacement 151A Toner Cartridge black toner cartridge HP 151X High Yield Black High-capacity replacement Original LaserJet Toner Cartridge black toner cartridge 151X Part number W1510A W1510X Table 3-3 Accessories Item HP LaserJet 550-sheet Paper Tray Description Optional (Tray...
User Guide
Page 40
...Tray 3 paper pickup roller assembly Replacement Tray 3 pickup rollers Mandatory RM2-5741-000CN Tray 2 separation roller assembly Replacement Tray 2 separation rollers Mandatory RM2-5397-000CN Tray 3 separation roller assembly Replacement Tray 3 separation rollers Mandatory RM2-5745-000CN Configure the HP toner-cartridge-protection supply settings A network administrator can be enabled or disabled using the printer control panel or the HP Embedded Web Server (EWS). Check with the protected cartridge. Both features are currently installed. EWS passwords cannot be used...
...Tray 3 paper pickup roller assembly Replacement Tray 3 pickup rollers Mandatory RM2-5741-000CN Tray 2 separation roller assembly Replacement Tray 2 separation rollers Mandatory RM2-5397-000CN Tray 3 separation roller assembly Replacement Tray 3 separation rollers Mandatory RM2-5745-000CN Configure the HP toner-cartridge-protection supply settings A network administrator can be enabled or disabled using the printer control panel or the HP Embedded Web Server (EWS). Check with the protected cartridge. Both features are currently installed. EWS passwords cannot be used...
User Guide
Page 52
... paper. Click the Print button. Click the Print button. Manually print on both sides or print multiple pages per sheet. You will need to select the printer and basic options for different software programs. 4. Print tasks (macOS) 41 It might not be available if you are using a manual process. NOTE: The name of the paper using AirPrint. This feature is available if you install the HP print driver. Automatically print on both sides (macOS) If your print job...
... paper. Click the Print button. Click the Print button. Manually print on both sides or print multiple pages per sheet. You will need to select the printer and basic options for different software programs. 4. Print tasks (macOS) 41 It might not be available if you are using a manual process. NOTE: The name of the paper using AirPrint. This feature is available if you install the HP print driver. Automatically print on both sides (macOS) If your print job...
User Guide
Page 89
... address line, type the IP address or host name exactly as it displays on how the printer is connected to the website. In the HP Printer Assistant, select Tools from a computer instead of the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations (paper types and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works...
... address line, type the IP address or host name exactly as it displays on how the printer is connected to the website. In the HP Printer Assistant, select Tools from a computer instead of the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations (paper types and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works...
User Guide
Page 99
.... Restore Factory Defaults The printer automatically restarts. Actual toner cartridge life remaining may vary. Cartridge is low: The printer indicates when a toner cartridge level is very low. It will not reset the page count, or tray size. Continue printing with the current cartridge until redistributing the toner no longer acceptable. The message also contains instructions to and open the following menus: a. Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to install when print quality is...
.... Restore Factory Defaults The printer automatically restarts. Actual toner cartridge life remaining may vary. Cartridge is low: The printer indicates when a toner cartridge level is very low. It will not reset the page count, or tray size. Continue printing with the current cartridge until redistributing the toner no longer acceptable. The message also contains instructions to and open the following menus: a. Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to install when print quality is...
User Guide
Page 139
.... Adjust paper type b. Use the arrows to match the environment. See support.hp.com for Windows, and change the setting as needed . 1. From the software program, select the Print option. 2. Update the printer firmware Try upgrading the printer firmware. Make sure the driver settings match the control panel settings. Make sure the paper loaded meets specifications. 4. a. Print quality iv. Check the paper type setting (Windows) Check the paper type setting for more information. Click the Paper/Quality tab. 128 Chapter 9 Solve problems To troubleshoot specific image defects...
.... Adjust paper type b. Use the arrows to match the environment. See support.hp.com for Windows, and change the setting as needed . 1. From the software program, select the Print option. 2. Update the printer firmware Try upgrading the printer firmware. Make sure the driver settings match the control panel settings. Make sure the paper loaded meets specifications. 4. a. Print quality iv. Check the paper type setting (Windows) Check the paper type setting for more information. Click the Paper/Quality tab. 128 Chapter 9 Solve problems To troubleshoot specific image defects...
User Guide
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... white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. these can request that has been moistened with a higher resolution. You should turn off or on the printer control panel, swipe right and then touch the Fax icon. 2. Check the sender's fax machine Ask the sender to accept the errors in the transmission. Connect the power cable to an...
... white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. these can request that has been moistened with a higher resolution. You should turn off or on the printer control panel, swipe right and then touch the Fax icon. 2. Check the sender's fax machine Ask the sender to accept the errors in the transmission. Connect the power cable to an...
User Guide
Page 158
... incorrectly configured computer can cause issues with printing. 1. Verify that the operating system is using a Microsoft standard TCP/IP port, use the correct print driver. If the IP address is selected. 3. c. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that the network cable is disabled, or other network settings are incorrect Check the network settings. 1. The printer is not connected. d. If you installed the printer using incorrect link and duplex settings...
... incorrectly configured computer can cause issues with printing. 1. Verify that the operating system is using a Microsoft standard TCP/IP port, use the correct print driver. If the IP address is selected. 3. c. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that the network cable is disabled, or other network settings are incorrect Check the network settings. 1. The printer is not connected. d. If you installed the printer using incorrect link and duplex settings...
User Guide
Page 201
... jams 95, 96 paper-feeding problems 94 double-sided copying 52 double-sided printing Mac 41 Windows 38 drivers, supported 9 duplex 52 duplex printing Mac 41 duplex printing (double-sided) settings (Windows) 38 Windows 38 duplexer clear jams 124 jams 95 duplexing automatically (Windows) 39 manually (Mac) 41 manually (Windows) 38 Dynamic Security Enabled Printers 27, 85, 164 E EconoMode setting 83, 127 economy settings 83 electronic faxes sending 71 electronic hardware recycling 171, 173 Embedded Web Server (EWS) assigning passwords 82 features 78 end-of-life disposal 171, 172 envelopes loading...
... jams 95, 96 paper-feeding problems 94 double-sided copying 52 double-sided printing Mac 41 Windows 38 drivers, supported 9 duplex 52 duplex printing Mac 41 duplex printing (double-sided) settings (Windows) 38 Windows 38 duplexer clear jams 124 jams 95 duplexing automatically (Windows) 39 manually (Mac) 41 manually (Windows) 38 Dynamic Security Enabled Printers 27, 85, 164 E EconoMode setting 83, 127 economy settings 83 electronic faxes sending 71 electronic hardware recycling 171, 173 Embedded Web Server (EWS) assigning passwords 82 features 78 end-of-life disposal 171, 172 envelopes loading...
User Guide
Page 203
... unit locating 3 touchscreen locating features 4 Tray 1 jams 95, 100 loading envelopes 25 paper orientation 15, 18 Tray 2 jams 95, 105 loading 19 Tray 2 paper orientation 21 Tray 3 jams 111 loading 22 paper orientation 24 trays capacity 7 included 7 locating 2 troubleshooting check toner-cartridge status 127, 129 faxes 150 jams 95 network problems 146 overview 87 paper feed problems 90 print quality 127 wired network 146 wireless network 147 two-sided copying 52 two-sided printing settings (Windows) 38 U USB flash drives printing from 50 W walk-up USB printing 50 warranty customer self repair...
... unit locating 3 touchscreen locating features 4 Tray 1 jams 95, 100 loading envelopes 25 paper orientation 15, 18 Tray 2 jams 95, 105 loading 19 Tray 2 paper orientation 21 Tray 3 jams 111 loading 22 paper orientation 24 trays capacity 7 included 7 locating 2 troubleshooting check toner-cartridge status 127, 129 faxes 150 jams 95 network problems 146 overview 87 paper feed problems 90 print quality 127 wired network 146 wireless network 147 two-sided copying 52 two-sided printing settings (Windows) 38 U USB flash drives printing from 50 W walk-up USB printing 50 warranty customer self repair...
User Guide 1
Page 7
... control panel 86 Method two: Update the firmware using the HP Printer Update utility 87 9 Solve problems...88 Customer support ...88 Control panel help system...88 Restore the factory-set defaults ...89 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 89 Change the "Very Low" settings ...90 Order supplies...91 Printer does not pick up paper or misfeeds...91 Introduction...91 The printer picks up multiple sheets of paper...91 The printer does not pick up paper ...93 The document feeder jams...
... control panel 86 Method two: Update the firmware using the HP Printer Update utility 87 9 Solve problems...88 Customer support ...88 Control panel help system...88 Restore the factory-set defaults ...89 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 89 Change the "Very Low" settings ...90 Order supplies...91 Printer does not pick up paper or misfeeds...91 Introduction...91 The printer picks up multiple sheets of paper...91 The printer does not pick up paper ...93 The document feeder jams...
User Guide 1
Page 21
... requirements Windows 10, Windows 7 (Service Pack 1) macOS Mojave v10.14, macOS Catalina v10.15, macOS Big Sur v11 ● 32-bit or 64-bit ● 2 GB hard drive ● Internet connection ● USB port ● 2 GB hard drive ● Internet connection Mobile devices, iOS, Android Router connection not required www.hp.com/go /MobilePrinting. Download the driver, and then use the Microsoft Add Printer tool to install the printer software and print driver. To...
... requirements Windows 10, Windows 7 (Service Pack 1) macOS Mojave v10.14, macOS Catalina v10.15, macOS Big Sur v11 ● 32-bit or 64-bit ● 2 GB hard drive ● Internet connection ● USB port ● 2 GB hard drive ● Internet connection Mobile devices, iOS, Android Router connection not required www.hp.com/go /MobilePrinting. Download the driver, and then use the Microsoft Add Printer tool to install the printer software and print driver. To...
User Guide 1
Page 39
... repair time. they will be needed: part number, serial number (found at www.hp.com/buy /parts Contact an HP-authorized service or support provider. For use with 4102 models only Item Description Cartridge number HP 149A Black Original LaserJet Standard-capacity replacement 149A Toner Cartridge black toner cartridge HP 149X High Yield Black High-capacity replacement Original LaserJet Toner Cartridge black toner cartridge 149X Part number W1490A W1490X Table 3-4 Accessories Item HP LaserJet 550-sheet Paper Tray Description Optional (Tray 3) 550-sheet paper feeder Part number...
... repair time. they will be needed: part number, serial number (found at www.hp.com/buy /parts Contact an HP-authorized service or support provider. For use with 4102 models only Item Description Cartridge number HP 149A Black Original LaserJet Standard-capacity replacement 149A Toner Cartridge black toner cartridge HP 149X High Yield Black High-capacity replacement Original LaserJet Toner Cartridge black toner cartridge 149X Part number W1490A W1490X Table 3-4 Accessories Item HP LaserJet 550-sheet Paper Tray Description Optional (Tray 3) 550-sheet paper feeder Part number...
User Guide 1
Page 40
... the customer is unauthorized and it provides information explaining how to -depot support is not provided under the HP printer warranty. ● Parts listed as Mandatory self-replacement are automatically and permanently protected. ● Parts listed as Optional self-replacement can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS). The printer control panel displays a message that the cartridge is enabled, if someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays...
... the customer is unauthorized and it provides information explaining how to -depot support is not provided under the HP printer warranty. ● Parts listed as Mandatory self-replacement are automatically and permanently protected. ● Parts listed as Optional self-replacement can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS). The printer control panel displays a message that the cartridge is enabled, if someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays...
User Guide 1
Page 157
... the Error Correction Mode setting is related to accept the errors in the transmission. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are trying to consider making the following changes: ● Make sure the original document is On. The factory-set default for error correction is on . Check the send-fax resolution settings If the printer was...
... the Error Correction Mode setting is related to accept the errors in the transmission. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are trying to consider making the following changes: ● Make sure the original document is On. The factory-set default for error correction is on . Check the send-fax resolution settings If the printer was...
User Guide 1
Page 159
... current IP address for the printer. Review the printer's configuration/networking pages to help resolve issues. Introduction Use the troubleshooting information to check the status of the IP address. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to check wireless connectivity. ● Verify that the network cable is working, make sure that they use the printer's hostname instead of the network settings and protocols. 2. If the IP address is listed on your network. New software programs...
... current IP address for the printer. Review the printer's configuration/networking pages to help resolve issues. Introduction Use the troubleshooting information to check the status of the IP address. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to check wireless connectivity. ● Verify that the network cable is working, make sure that they use the printer's hostname instead of the network settings and protocols. 2. If the IP address is listed on your network. New software programs...
User Guide 1
Page 202
... jams 96, 97 paper-feeding problems 95 double-sided copying 53 double-sided printing Mac 42 Windows 39 drivers, supported 9 duplex 53 duplex printing Mac 42 duplex printing (double-sided) settings (Windows) 39 Windows 39 duplexer clear jams 125 jams 96 duplexing automatically (Windows) 40 manually (Mac) 42 manually (Windows) 39 Dynamic Security Enabled Printers 27, 86, 165 E EconoMode setting 84, 128 economy settings 84 electronic faxes sending 72 electronic hardware recycling 172, 174 Embedded Web Server (EWS) assigning passwords 83 features 79 end-of-life disposal 172, 173 envelopes loading...
... jams 96, 97 paper-feeding problems 95 double-sided copying 53 double-sided printing Mac 42 Windows 39 drivers, supported 9 duplex 53 duplex printing Mac 42 duplex printing (double-sided) settings (Windows) 39 Windows 39 duplexer clear jams 125 jams 96 duplexing automatically (Windows) 40 manually (Mac) 42 manually (Windows) 39 Dynamic Security Enabled Printers 27, 86, 165 E EconoMode setting 84, 128 economy settings 84 electronic faxes sending 72 electronic hardware recycling 172, 174 Embedded Web Server (EWS) assigning passwords 83 features 79 end-of-life disposal 172, 173 envelopes loading...
User Guide 2
Page 7
... control panel 85 Method two: Update the firmware using the HP Printer Update utility 86 9 Solve problems...87 Customer support ...87 Control panel help system...87 Restore the factory-set defaults ...88 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 88 Change the "Very Low" settings ...89 Order supplies...90 Printer does not pick up paper or misfeeds...90 Introduction...90 The printer picks up multiple sheets of paper...90 The printer does not pick up paper ...92 The document feeder jams...
... control panel 85 Method two: Update the firmware using the HP Printer Update utility 86 9 Solve problems...87 Customer support ...87 Control panel help system...87 Restore the factory-set defaults ...88 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 88 Change the "Very Low" settings ...89 Order supplies...90 Printer does not pick up paper or misfeeds...90 Introduction...90 The printer picks up multiple sheets of paper...90 The printer does not pick up paper ...92 The document feeder jams...
User Guide 2
Page 201
... jams 95, 96 paper-feeding problems 94 double-sided copying 52 double-sided printing Mac 41 Windows 38 drivers, supported 9 duplex 52 duplex printing Mac 41 duplex printing (double-sided) settings (Windows) 38 Windows 38 duplexer clear jams 124 jams 95 duplexing automatically (Windows) 39 manually (Mac) 41 manually (Windows) 38 Dynamic Security Enabled Printers 27, 85, 164 E EconoMode setting 83, 127 economy settings 83 electronic faxes sending 71 electronic hardware recycling 171, 173 Embedded Web Server (EWS) assigning passwords 82 features 78 end-of-life disposal 171, 172 envelopes loading...
... jams 95, 96 paper-feeding problems 94 double-sided copying 52 double-sided printing Mac 41 Windows 38 drivers, supported 9 duplex 52 duplex printing Mac 41 duplex printing (double-sided) settings (Windows) 38 Windows 38 duplexer clear jams 124 jams 95 duplexing automatically (Windows) 39 manually (Mac) 41 manually (Windows) 38 Dynamic Security Enabled Printers 27, 85, 164 E EconoMode setting 83, 127 economy settings 83 electronic faxes sending 71 electronic hardware recycling 171, 173 Embedded Web Server (EWS) assigning passwords 82 features 78 end-of-life disposal 171, 172 envelopes loading...
