User Guide
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... using the Embedded Web Server 78 Change energy-conservation settings ...78 Set the Sleep Mode time...78 Change the printer shutdown time and settings ...78 8 Supplies, accessories, and parts...80 Dynamic Security Enabled Printers ...80 Order supplies, accessories, and parts ...81 Order ...81 Supplies and accessories ...81 Configure the HP toner-cartridge-protection supply settings ...82 Enable or disable the Cartridge Policy feature ...82 Replace the toner cartridge...82 Cartridge information ...82 Remove and replace the toner cartridge...82 9 Solve problems...85 HP support ...85 Contact HP...
... using the Embedded Web Server 78 Change energy-conservation settings ...78 Set the Sleep Mode time...78 Change the printer shutdown time and settings ...78 8 Supplies, accessories, and parts...80 Dynamic Security Enabled Printers ...80 Order supplies, accessories, and parts ...81 Order ...81 Supplies and accessories ...81 Configure the HP toner-cartridge-protection supply settings ...82 Enable or disable the Cartridge Policy feature ...82 Replace the toner cartridge...82 Cartridge information ...82 Remove and replace the toner cartridge...82 9 Solve problems...85 HP support ...85 Contact HP...
User Guide
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... tray ...92 Clear jams from the cartridge access area...93 Clear jams in the document feeder ...96 Clear jams from the rear of the printer...97 Improve print quality ...98 Introduction...98 Print from a different software program...99 Check the paper-type setting for the print job...99 Check the paper type setting on the printer...99 Check the paper type setting (Windows) ...99 Check the paper type setting (OS X) ...99 Check toner-cartridge status ...99 Print a cleaning page ...100 Visually inspect the toner cartridge ...100 Check paper and the printing environment ...100 Step one: Use paper...
... tray ...92 Clear jams from the cartridge access area...93 Clear jams in the document feeder ...96 Clear jams from the rear of the printer...97 Improve print quality ...98 Introduction...98 Print from a different software program...99 Check the paper-type setting for the print job...99 Check the paper type setting on the printer...99 Check the paper type setting (Windows) ...99 Check the paper type setting (OS X) ...99 Check toner-cartridge status ...99 Print a cleaning page ...100 Visually inspect the toner cartridge ...100 Check paper and the printing environment ...100 Step one: Use paper...
User Guide
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... cartridges until prompted to email, USB flash drive, network folder, SharePoint, or computer. Table 1-5 Dashboard icons Feature Description Setup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax setup, and other maintenance settings and generating reports. You can also change settings and print a guide. For more information about using the HP Smart app and save the list in the Control Panel. Function buttons Table 1-4 Function buttons Feature Quicksets Copy Scan Print Fax Description Access...
... cartridges until prompted to email, USB flash drive, network folder, SharePoint, or computer. Table 1-5 Dashboard icons Feature Description Setup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax setup, and other maintenance settings and generating reports. You can also change settings and print a guide. For more information about using the HP Smart app and save the list in the Control Panel. Function buttons Table 1-4 Function buttons Feature Quicksets Copy Scan Print Fax Description Access...
User Guide
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... not legible, you can check the toner status from the control panel or the HP software. Does not print a fax confirmation report when you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). To include an image of the following options. A confirmation message that indicates whether a fax was successfully sent appears briefly on low toner, consider having a replacement cartridge available to select one...
... not legible, you can check the toner status from the control panel or the HP software. Does not print a fax confirmation report when you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). To include an image of the following options. A confirmation message that indicates whether a fax was successfully sent appears briefly on low toner, consider having a replacement cartridge available to select one...
User Guide
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...instructions are using a computer dial-up modem Select the correct fax setup for fax calls on the printer. ● Voice mail service: A voice mail subscription through your home or office setup is not described in this section, set up modem is on the same phone line as you send and receive email messages... PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● Distinctive ring service: A distinctive ring service through a dial-up connection? - Serial-type telephone system. b. Then look up the printer as the...
...instructions are using a computer dial-up modem Select the correct fax setup for fax calls on the printer. ● Voice mail service: A voice mail subscription through your home or office setup is not described in this section, set up modem is on the same phone line as you send and receive email messages... PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● Distinctive ring service: A distinctive ring service through a dial-up connection? - Serial-type telephone system. b. Then look up the printer as the...
User Guide
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... calls, and you encounter problems setting up the line. Turn off the Auto Answer setting. 4. You must initiate the manual fax before voicemail picks up the printer with voice mail 1. Touch Fax, Setup, and Preferences. 3. Case G: Fax line shared with computer modem (no voice calls received) If you have a computer modem connected on the printer. To set up the printer with optional equipment, contact your...
... calls, and you encounter problems setting up the line. Turn off the Auto Answer setting. 4. You must initiate the manual fax before voicemail picks up the printer with voice mail 1. Touch Fax, Setup, and Preferences. 3. Case G: Fax line shared with computer modem (no voice calls received) If you have a computer modem connected on the printer. To set up the printer with optional equipment, contact your...
User Guide
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..." port. NOTE: You might not receive faxes with optional equipment, contact your local service provider or vendor for convenience you have set, and then plays your answering machine can record a voice message. Run a fax test. If you encounter problems setting up the printer with the printer. 2. Unplug your answering machine to answer after the number of rings you might need to connect...
..." port. NOTE: You might not receive faxes with optional equipment, contact your local service provider or vendor for convenience you have set, and then plays your answering machine can record a voice message. Run a fax test. If you encounter problems setting up the printer with the printer. 2. Unplug your answering machine to answer after the number of rings you might need to connect...
User Guide
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... the correct port ● Checks for a dial tone ● Checks for an active phone line ● Tests the status of your phone line connection The printer prints a report with the results of your computer (your home or office setup instructions. 2. NOTE: You might need to connect the phone cord to your computer dial-up modem. 3. NOTE: If you do not turn off that setting. Turn off...
... the correct port ● Checks for a dial tone ● Checks for an active phone line ● Tests the status of your phone line connection The printer prints a report with the results of your computer (your home or office setup instructions. 2. NOTE: You might need to connect the phone cord to your computer dial-up modem. 3. NOTE: If you do not turn off that setting. Turn off...
User Guide
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... the update or manually check for and install printer updates. When setting up Web Services 1. Before setting up Web Services. Follow the instructions on -screen instructions to set up a proxy server. Click Start Pairing to pair your printer against potential security threats. If you do not have the details, contact your printer is connected to the HP server, the printer prints an information sheet. Follow the onscreen instructions and update the printer. 74 Chapter 7 Configure your printer. Use Web Services The printer offers...
... the update or manually check for and install printer updates. When setting up Web Services 1. Before setting up Web Services. Follow the instructions on -screen instructions to set up a proxy server. Click Start Pairing to pair your printer against potential security threats. If you do not have the details, contact your printer is connected to the HP server, the printer prints an information sheet. Follow the onscreen instructions and update the printer. 74 Chapter 7 Configure your printer. Use Web Services The printer offers...
User Guide
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... work today. In EWS, click the Tools tab, click Printer Updates and Firmware Updates from the embedded web server (EWS). Periodic firmware updates delivered over the internet will maintain the effectiveness of printer and supplies events ● View and change the setting to download and install the necessary software. Configure the printer using a non-HP chip. Open the HP printer software (Windows) After installing the HP printer software, depending on dynamic security and how to configure online firmware updates, please go to install the HP printer software...
... work today. In EWS, click the Tools tab, click Printer Updates and Firmware Updates from the embedded web server (EWS). Periodic firmware updates delivered over the internet will maintain the effectiveness of printer and supplies events ● View and change the setting to download and install the necessary software. Configure the printer using a non-HP chip. Open the HP printer software (Windows) After installing the HP printer software, depending on dynamic security and how to configure online firmware updates, please go to install the HP printer software...
User Guide
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... acceptable print quality. 82 Chapter 8 Supplies, accessories, and parts Remove and replace the toner cartridge When a toner cartridge approaches the end of printers, so they cannot be used in the printer are automatically and permanently protected. See Configure the printer using the Embedded Web Server (EWS). 2. Select the desired option under Cartridge Policy. 5. Configure the HP toner-cartridge-protection supply settings Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from...
... acceptable print quality. 82 Chapter 8 Supplies, accessories, and parts Remove and replace the toner cartridge When a toner cartridge approaches the end of printers, so they cannot be used in the printer are automatically and permanently protected. See Configure the printer using the Embedded Web Server (EWS). 2. Select the desired option under Cartridge Policy. 5. Configure the HP toner-cartridge-protection supply settings Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from...
User Guide
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... the printer display, touch Setup . 2. Scroll down and touch Reports. 3. Open the EWS. Click Printer Reports to troubleshoot problems with the printer. See Configure the printer using the Embedded Web Server (EWS). 2. See To print a report from the printer control panel Network Configuration Page (wireless models) Configuration report shows the IP settings, Ports/Services status, a list of Wi-Fi networks in range of the printer. See To print a report from the printer control panel 86 Chapter 9 Solve problems From the left menu, click Reports. 4. Printer reports...
... the printer display, touch Setup . 2. Scroll down and touch Reports. 3. Open the EWS. Click Printer Reports to troubleshoot problems with the printer. See Configure the printer using the Embedded Web Server (EWS). 2. See To print a report from the printer control panel Network Configuration Page (wireless models) Configuration report shows the IP settings, Ports/Services status, a list of Wi-Fi networks in range of the printer. See To print a report from the printer control panel 86 Chapter 9 Solve problems From the left menu, click Reports. 4. Printer reports...
User Guide
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... Print option. 2. If the page prints correctly, the problem is loaded with the software program from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of paper. In the Printer menu, select the printer. 3. Check the paper-type setting for the print job Check the paper type setting when printing from which you were printing. By default, the print driver displays the Copies & Pages menu. For information about resolving specific image defects, see Resolving print quality problems. Print...
... Print option. 2. If the page prints correctly, the problem is loaded with the software program from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of paper. In the Printer menu, select the printer. 3. Check the paper-type setting for the print job Check the paper type setting when printing from which you were printing. By default, the print driver displays the Copies & Pages menu. For information about resolving specific image defects, see Resolving print quality problems. Print...
User Guide
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..., smears, streaks, lines, or repeating marks. From the left menu, click Utilities and select Print Quality Toolbox. 4. Do not use paper that is designed only for use a paper type and weight that this printer supports. ● Use paper that is resolved. The information page provides information about the printer, its connectivity, supplies status, and replacement cartridge number. 1. See Configure the printer using paper that has not been previously printed on identifying HP cartridges go /learnaboutsupplies Print a cleaning page During the printing process paper, toner, and...
..., smears, streaks, lines, or repeating marks. From the left menu, click Utilities and select Print Quality Toolbox. 4. Do not use paper that is designed only for use a paper type and weight that this printer supports. ● Use paper that is resolved. The information page provides information about the printer, its connectivity, supplies status, and replacement cartridge number. 1. See Configure the printer using paper that has not been previously printed on identifying HP cartridges go /learnaboutsupplies Print a cleaning page During the printing process paper, toner, and...
User Guide
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...; Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner Step two: Check the environment 101 Introduction The following information provides troubleshooting steps for print-quality or paper-feeding issues. Click General Printer Settings, and then click Advanced. 5. The printer requires good air flow on the printer. ● Use paper that is a common cause for solving image defect issues, including the following steps to troubleshoot the image defect issues.
...; Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner Step two: Check the environment 101 Introduction The following information provides troubleshooting steps for print-quality or paper-feeding issues. Click General Printer Settings, and then click Advanced. 5. The printer requires good air flow on the printer. ● Use paper that is a common cause for solving image defect issues, including the following steps to troubleshoot the image defect issues.
User Guide
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... test fax setup via the printer control panel 1. Run the fax test You can test your phone line connection ● Checks for faxing according to your fax setup. Set up correctly for basic information about the error. What to do if the fax test failed If you can also use HP's online troubleshooting wizard. The "Fax Hardware Test" failed ● Turn the printer off by pressing the Power button located on the front left side...
... test fax setup via the printer control panel 1. Run the fax test You can test your phone line connection ● Checks for faxing according to your fax setup. Set up correctly for basic information about the error. What to do if the fax test failed If you can also use HP's online troubleshooting wizard. The "Fax Hardware Test" failed ● Turn the printer off by pressing the Power button located on the front left side...
User Guide
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... service set identifier (SSID) on the information report to run the wireless setup again. ● If the wireless network is turned on the network. Turn off the firewall, and then install the wireless printer on the wireless network. If necessary, restart the computer. 5. The wireless connection does not work after the wireless configuration completes 1. The printer does not print after the wireless configuration completes 117 Make sure that the printer is working correctly. 4. The printer does not print...
... service set identifier (SSID) on the information report to run the wireless setup again. ● If the wireless network is turned on the network. Turn off the firewall, and then install the wireless printer on the wireless network. If necessary, restart the computer. 5. The wireless connection does not work after the wireless configuration completes 1. The printer does not print after the wireless configuration completes 117 Make sure that the printer is working correctly. 4. The printer does not print...
User Guide
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... PURPOSE. Refurbished parts may be either repair or replace products which does not execute its programming instructions after the date of purchase, for the period specified above , due to learn about HP award-winning service and support options in lost user-generated data. This warranty gives you specific legal rights and you will replace software which prove to be entitled to new in performance...
... PURPOSE. Refurbished parts may be either repair or replace products which does not execute its programming instructions after the date of purchase, for the period specified above , due to learn about HP award-winning service and support options in lost user-generated data. This warranty gives you specific legal rights and you will replace software which prove to be entitled to new in performance...
User Guide
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... interface cable is adequate for a Class B digital device, pursuant to Part 15 of FCC rules. Industry Canada ICES-003 Compliance Statement CAN ICES-3(B)/NMB-3(B) Power cord instructions Make sure your dealer or an experienced radio/TV technician. NOTE: Any changes or modifications to the printer that interference will not occur in a residential installation. Table D-1 Regulatory model numbers Product model number HP LaserJet Pro MFP 3101fdne HP LaserJet Pro MFP 3101fdn HP LaserJet Pro MFP 3102fdne HP LaserJet Pro MFP 3102fdn HP LaserJet Pro MFP...
... interface cable is adequate for a Class B digital device, pursuant to Part 15 of FCC rules. Industry Canada ICES-003 Compliance Statement CAN ICES-3(B)/NMB-3(B) Power cord instructions Make sure your dealer or an experienced radio/TV technician. NOTE: Any changes or modifications to the printer that interference will not occur in a residential installation. Table D-1 Regulatory model numbers Product model number HP LaserJet Pro MFP 3101fdne HP LaserJet Pro MFP 3101fdn HP LaserJet Pro MFP 3102fdne HP LaserJet Pro MFP 3102fdn HP LaserJet Pro MFP...
User Guide
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... customer install an AC surge arrestor in this manual for repair and (or) warranty information. Telephone Consumer Protection Act The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page...
... customer install an AC surge arrestor in this manual for repair and (or) warranty information. Telephone Consumer Protection Act The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page...