LaserJet Pro 300 Troubleshooting

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 PDE ...119 HP USB EWS Gateway 120 HP Utility for Mac 120 Open the HP Utility 120 HP Utility toolbar 121 Supplies Status 122 Device Information 123 Test 123 Color Usage 124 File Upload 124 Upload Fonts 125 HP ePrintCenter...132 General installation for Mac operating systems 132 Detailed Mac installation 133 Setup instructions ...142 Set up a printer with a Mac 142 Troubleshoot the product setup 143 Remove the printing-system software from Mac operating systems 144 4 Linux and Unix ...149 Linux information ...150 ...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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... mode 168 Dynamic mode 168 Running the Citrix StressPrinters test using default settings 169 The difference between the Citrix and HP UPDs 169 HP and Citrix UPD recommendations 170 Known limitation of the UPD when used for auto-created printers or redirected printers with ...client printers that are directly attached 170 Client printer settings not reflected in auto-created printers 170 Print troubleshooting ...171 Print-quality troubleshooting tools...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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.... The following information is also provided in an electronic format to this STR. Purpose and scope This software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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...-handling devices and controls for driver updates. Download diagnostic tools ● Support and troubleshooting. button to -date print drivers are installed. For information about how to Tray Assignment ● Font Substitution Table ENWW HP LaserJet software components for HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 product support. ● Product manuals. The following controls... located on the feature. If you have Internet access, select any of these tabs, see whether the correct and most up-to open the corresponding HP Web page.

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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...install any area of the computer, click Continue. ENWW HP LaserJet software components for updates. ● If new updates are available, select the check box next to product information, HP product Web support, troubleshooting, and regulatory and safety information. Click Next to check... for Windows 67 Help & Learn Center The HP Help & Learn Center and other documentation are available, click Finish. HP Update notifies you can click Continue...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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... Widget to the dashboard, click the Add HP Ink Widget to Dashboard checkbox Click the OK button to the product and that the product is connected between the product and the computer. In ... completing the printing-system software installation. 1. Figure 3-30 Mac installation - This section contains information about the following topics: ● Set up a printer with a Mac ● Troubleshoot the product setup Set up the product manually. Summary screen Setup instructions If you clicked the Skip Setup button during the initial installation process, you...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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..., the USB setup is powered on. ● Try disconnecting and reconnecting the cable. Click the add + icon beneath the Printer List to see Troubleshoot the product setup on the computer, disconnect any other USB devices from the computer to the product. Select your product model from the list, and...If you are installing the product using a USB hub on page 143. Turn the computer off and then back on . 5. Click the Add button. Troubleshoot the product setup If the product does not appear in the printer list after installation: 1. If the computer has more than one to open the...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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5 Engineering details Introduction This chapter presents engineering detail for the following topics: ● File to E-mail utility ● Capture PRN for Mac (CUPS capture) ● HP Driver Deployment Utility ● Network Diagnostic Utility (NDU) ● Printer Diagnostic Utility (PDU) ● SAP Printing ● Citrix ● Print troubleshooting ENWW Introduction 153

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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..., Hotmail, or AOL. The tool is not successful for any MAPI-compliant e-mail applications. Depending on the speed of the computer, it to assist troubleshooting. The File to E-mail utility is compatible with any reason (for the utility to gather the log files and attach them in Explorer, and double...-click FileToEmail.exe to an e-mail message. HP Customer Support can also send the utility by e-mail or by posting it might take a few minutes for instance, if you cancel the new ...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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... Diagnostic Utility is a downloadable tool to help identify and fix common problems when installing or using HP products on your product over the network. ● Troubleshoot firewalls blocking communication. For detailed instructions and to download the NDU, go to connect your home network... NDU guides you through the following troubleshooting steps: ● Identify network and Internet connection problems. ● Identify communication problems between the product and the network. ● Check for required HP software to http://h10025.www1.hp.com/ewfrf/wc/ document?docname=c02037530...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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cc=us&lc=en&lang=en&softwareitem=mp-91788-1 166 Chapter 5 Engineering details ENWW To download the PDU, go to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing. Printer Diagnostic Utility (PDU) HP Print Diagnostic Utility is a downloadable tool created to : http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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... OK button. Calibrate the product 1. Use the arrow buttons to select the System Setup menu, and then press the OK button. 2. ENWW Print troubleshooting 171 Print troubleshooting Print-quality troubleshooting tools Repetitive image defects ruler If the product output has a consistent, repetitive defect, then use the table in this section to determine which...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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... settings 34 custom paper types adding 33 D DDU see HP Driver Deployment Utility 62, 156 density HP Device Toolbox page 79 Device Configuration page, HP Device Toolbox (Windows) 72 Device Information page, HP Device Toolbox (Windows) 76 Device Status page, HP Device Toolbox (Windows) 70 diagnostics troubleshoot 52 documentation languages 8 drivers accessory configuration 57 continuous export...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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... 121 recycling program 121 Supplies Management configuration 126 Supplies Status 122 support 121 Test 123 toolbar 121 trays configuration 127 Upload Fonts 125 HP Web Jetadmin about 91 I ICM. F File to E-mail utility 154 File Upload, Mac 124 fonts install/remove external fonts 54... OS and drivers supported 63 support guide 62 HP Embedded Web Server HP Utility, accessing from HP Device Toolbox (Windows) 73 installation component languages 7 connection type 94, 102 File to E-mail utility 154 Mac printing-system software 132 options 10 troubleshooting Mac 143 Windows printing-system software 10 L...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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... configuration 126 supplies status 122 Test 123 trays configuration 127 troubleshooting setup 143 Upload Fonts 125 messages, constraint print drivers 16 model comparison 1 N Network Summary page, HP Device Toolbox (Windows) 73 Networking tab, HP Device Toolbox (Windows) 83 networks HP Device Toolbox, accessing 69 HP Driver Configuration 61 Mac settings 128 Novell Netware operating systems...

HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference

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... Supplies Management Mac configuration 126 Supplies Status page, HP Device Toolbox (Windows) 71 System Setup page, HP Device Toolbox (Windows) 80 System tab, HP Device Toolbox (Windows) 76 T trays Alternative Letterhead Mode 20 Mac configuration 127 Print Data Optimization 20 specify paper size 54 troubleshoot diagnostics 52 troubleshooting File to E-mail utility 154 Mac setup...

HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide

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... Web Server by helping you monitor and maintain the product. Click the Apply button. HP Web Jetadmin updates are periodically made available to remotely install, monitor, maintain, troubleshoot, and secure your investment. The site provides links to learn more about security features. In the Device Security Settings area, click the Configure . . . Make...

HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide

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... Self help tool that provides easy access to the information in the HP Program folder on the CD that came with the product or in this Web site: www.hp.com/support/LJColorM351 or www.hp.com/support/LJColorM451 You can print these topics and keep them near the... product. The HP Help and Learn Center is a product help In addition to product information, HP product web support, troubleshooting, and regulatory and safety information. Several Quick Reference Topics for procedures that provide helpful information. They ...

HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide

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... X 10.5 or later. Make sure that the product is turned on the computer 5. Open the print queue and restart the print job. 2. Hardware troubleshooting 1. If multiple printers are using a generic printer driver when using the appropriate high-speed USB cable. 4. Verify that your print job. Check to see... with a USB cable, the product does not appear in the Print & Fax list after the driver is a non-powered USB hub. Software troubleshooting ▲ Make sure that the name on the chain. Make sure that you have too many USB devices drawing power from the product CD. ...

HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide

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... 5 booklets creating (Windows) 111 C calibrating color 12 Canadian DOC regulations 210 canceling print job 86 cartridge-door release, locating 5 cartridges non-HP 67 recycling 67, 202 replacing 69 storage 67 supplies status page 10, 122 warranty 188 cautions iii change print cartridge 69 checklists, printing 11... problems 173 USB 43 contrast display, control panel 13 control panel display contrast 13 HP Web Services menu 10 language 12 locating 5 menu map, printing 10, 122 message types 140 messages, troubleshooting 140 Network config. menu 18 Reports menu 10 Service menu 17 settings 23, 31...

LaserJet Pro 300 Troubleshooting - HP