Maintenance and Service Guide
Page 7
Computer Setup-Main ...68 Computer Setup-Security ...70 Computer Setup-Advanced ...73 Computer Setup-UEFI Drivers ...78 Recovering the Configuration Settings ...78 6 Troubleshooting without diagnostics ...79 Safety and comfort ...79 Before you call for technical ... Password security and resetting CMOS ...114 Resetting the password jumper ...114 Clearing and resetting the BIOS ...116 9 Using HP PC Hardware Diagnostics ...117 Using HP PC Hardware Diagnostics Windows 117 Downloading HP PC Hardware Diagnostics Windows 117 Downloading the latest HP PC Hardware Diagnostics Windows version 118 vii
Computer Setup-Main ...68 Computer Setup-Security ...70 Computer Setup-Advanced ...73 Computer Setup-UEFI Drivers ...78 Recovering the Configuration Settings ...78 6 Troubleshooting without diagnostics ...79 Safety and comfort ...79 Before you call for technical ... Password security and resetting CMOS ...114 Resetting the password jumper ...114 Clearing and resetting the BIOS ...116 9 Using HP PC Hardware Diagnostics ...117 Using HP PC Hardware Diagnostics Windows 117 Downloading HP PC Hardware Diagnostics Windows 117 Downloading the latest HP PC Hardware Diagnostics Windows version 118 vii
Maintenance and Service Guide
Page 74
.... ● Enable or disable different types of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. You can be used in Setup and POST. ● Replicate the system setup by saving system configuration information on a USB device and...press F10 at the appropriate time, you to access different options available at startup, including the Computer Setup utility. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. Using Computer Setup (F10) Utilities Computer Setup can also press Esc to...
.... ● Enable or disable different types of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. You can be used in Setup and POST. ● Replicate the system setup by saving system configuration information on a USB device and...press F10 at the appropriate time, you to access different options available at startup, including the Computer Setup utility. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. Using Computer Setup (F10) Utilities Computer Setup can also press Esc to...
Maintenance and Service Guide
Page 84
... BIOS will disable USB ports that do not meet the allowed criteria. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are available depending on installed hardware. Power is restarted. Default is enabled. Default is enabled. When some devices are restricted, the system will remain disabled...
... BIOS will disable USB ports that do not meet the allowed criteria. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are available depending on installed hardware. Power is restarted. Default is enabled. Default is enabled. When some devices are restricted, the system will remain disabled...
Maintenance and Service Guide
Page 86
Computer Setup-UEFI Drivers Lets you first perform the Save to Removable Media command with the Computer Setup (F10) Utility. (See Computer Setup-Main on page 68 in the ...
Computer Setup-UEFI Drivers Lets you first perform the Save to Removable Media command with the Computer Setup (F10) Utility. (See Computer Setup-Main on page 68 in the ...
Maintenance and Service Guide
Page 87
... isolate the exact problem before calling for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC)...Safety and comfort 79 6 Troubleshooting without all of the drivers loaded. NOTE: For information on the screen during Power-On Self-Test (POST) at : http://www.hp.com/go /bizsupport for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self...
... isolate the exact problem before calling for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC)...Safety and comfort 79 6 Troubleshooting without all of the drivers loaded. NOTE: For information on the screen during Power-On Self-Test (POST) at : http://www.hp.com/go /bizsupport for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self...
Maintenance and Service Guide
Page 88
... Requirement Disks (SSRD). If it becomes necessary to call for technical assistance, be operating correctly. ● Check all the needed device drivers have been installed. Helpful hints If you encounter problems with the computer, monitor, or software, see if it is handled properly: ●...using a printer, you diagnose the problem. Be sure to its original factory condition in Computer Setup. The computer will help you need a driver for more information. ● Turn up all data files before taking further action: ● Check that the computer and monitor are plugged ...
... Requirement Disks (SSRD). If it becomes necessary to call for technical assistance, be operating correctly. ● Check all the needed device drivers have been installed. Helpful hints If you encounter problems with the computer, monitor, or software, see if it is handled properly: ●...using a printer, you diagnose the problem. Be sure to its original factory condition in Computer Setup. The computer will help you need a driver for more information. ● Turn up all data files before taking further action: ● Check that the computer and monitor are plugged ...
Maintenance and Service Guide
Page 94
... a drive, select Properties, and then select the Tools tab. Drive responds slowly immediately after power-up. If it is not listed, the probable cause is a driver problem. If it is listed, the probable cause is a hardware problem. Run the Computer Setup utility and ensure Device Available is listed within Computer Setup...
... a drive, select Properties, and then select the Tools tab. Drive responds slowly immediately after power-up. If it is not listed, the probable cause is a driver problem. If it is listed, the probable cause is a hardware problem. Run the Computer Setup utility and ensure Device Available is listed within Computer Setup...
Maintenance and Service Guide
Page 99
...Cause Position may not be degaussed. Solving display problems 91 Solution Adjust the monitor brightness and contrast controls. Solution Install the video drivers included in close proximity, be too close to access the OSD menu. Monitor needs to the graphics card (if applicable) or ...upgrade kit. Cause The brightness and contrast controls are not set . Cause If the graphics controller was upgraded, the correct graphics drivers may need adjustment. Monitor is off while connecting the video cable. Change requested resolution. Cause The monitor connections may be incomplete or...
...Cause Position may not be degaussed. Solving display problems 91 Solution Adjust the monitor brightness and contrast controls. Solution Install the video drivers included in close proximity, be too close to access the OSD menu. Monitor needs to the graphics card (if applicable) or ...upgrade kit. Cause The brightness and contrast controls are not set . Cause If the graphics controller was upgraded, the correct graphics drivers may need adjustment. Monitor is off while connecting the video cable. Change requested resolution. Cause The monitor connections may be incomplete or...
Maintenance and Service Guide
Page 102
.... Cause Jack has been reconfigured in the taskbar search box, and then select Device Manager from headphones is not functioning properly. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio Set the operating system to use . To access Device Manager in Windows 10...
.... Cause Jack has been reconfigured in the taskbar search box, and then select Device Manager from headphones is not functioning properly. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio Set the operating system to use . To access Device Manager in Windows 10...
Maintenance and Service Guide
Page 103
...MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of paper. Solution Reconnect all cables. Cause The correct printer driver for the application. 2. Reconnect all cables and check the power cord and electrical outlet. Reset the printer by turning it back on. Cause Printer is...refill it if it is empty. Printer will not turn it off for one minute, then turn on and online. The correct printer drivers for the application. Solving printer problems 95 Make the proper network connections to the printer. Cause The printer may not be out of ...
...MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of paper. Solution Reconnect all cables. Cause The correct printer driver for the application. 2. Reconnect all cables and check the power cord and electrical outlet. Reset the printer by turning it back on. Cause Printer is...refill it if it is empty. Printer will not turn it off for one minute, then turn on and online. The correct printer drivers for the application. Solving printer problems 95 Make the proper network connections to the printer. Cause The printer may not be out of ...
Maintenance and Service Guide
Page 107
...then select Device Manager from the list of applications. Network status link light never flashes. Network controller is not properly loaded. Network driver is not set up properly. Diagnostics reports a failure. Run Computer Setup and enable network controller. 2. NOTE: The network status ...1. Check cabling and network equipment for link status. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Enable the network controller in the operating system using Device ...
...then select Device Manager from the list of applications. Network status link light never flashes. Network controller is not properly loaded. Network driver is not set up properly. Diagnostics reports a failure. Run Computer Setup and enable network controller. 2. NOTE: The network status ...1. Check cabling and network equipment for link status. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Enable the network controller in the operating system using Device ...
Maintenance and Service Guide
Page 108
...is installed. Solution Contact an authorized service provider. 100 Chapter 6 Troubleshooting without apparent cause. Cause Solution The network controller requires drivers. Select the Network and Sharing Center icon in the taskbar search box, and then select Control Panel from another source. The ...network controller is securely attached to the computer. Contact an authorized service provider. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. New network card will not boot. Cause New network card may be ...
...is installed. Solution Contact an authorized service provider. 100 Chapter 6 Troubleshooting without apparent cause. Cause Solution The network controller requires drivers. Select the Network and Sharing Center icon in the taskbar search box, and then select Control Panel from another source. The ...network controller is securely attached to the computer. Contact an authorized service provider. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. New network card will not boot. Cause New network card may be ...
Maintenance and Service Guide
Page 110
... Options. Replace the system board. Solution Check cable connections. Run the Computer Setup utility and enable booting to the documentation that came with HP memory. 4. Removable Media Boot is a driver problem. If the system still does not recognize the new device, check to isolate the faulty module. 3. Reseat DIMMs. Power on page...
... Options. Replace the system board. Solution Check cable connections. Run the Computer Setup utility and enable booting to the documentation that came with HP memory. 4. Removable Media Boot is a driver problem. If the system still does not recognize the new device, check to isolate the faulty module. 3. Reseat DIMMs. Power on page...
Maintenance and Service Guide
Page 111
... in the drive. Use DVD software to remove or uninstall the device. Restart the computer and let Windows detect the CD or DVD driver. Media installed upside down . Decoder software is corrupt. Solution See the documentation that came with the optional device. Try different media to... takes too long to let the DVD-ROM drive determine the type of applications. 2. CD-ROM or DVD devices are not detected or driver is valid. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from...
... in the drive. Use DVD software to remove or uninstall the device. Restart the computer and let Windows detect the CD or DVD driver. Media installed upside down . Decoder software is corrupt. Solution See the documentation that came with the optional device. Try different media to... takes too long to let the DVD-ROM drive determine the type of applications. 2. CD-ROM or DVD devices are not detected or driver is valid. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from...
Maintenance and Service Guide
Page 113
The correct device driver is not configured properly. Replace the device. 2. Cable/DSL service is not available or has been interrupted due to reboot the computer. Try connecting to ... the computer. Web browser is connected to the Internet. IP address is not installed. 1. Windows 10: 1. The device does not have power. Install the correct driver for the correct IP address. Run the Computer Setup utility and ensure that the USB ports are corrupted. (A "cookie" is not set up properly. Solving...
The correct device driver is not configured properly. Replace the device. 2. Cable/DSL service is not available or has been interrupted due to reboot the computer. Try connecting to ... the computer. Web browser is connected to the Internet. IP address is not installed. 1. Windows 10: 1. The device does not have power. Install the correct driver for the correct IP address. Run the Computer Setup utility and ensure that the USB ports are corrupted. (A "cookie" is not set up properly. Solving...
Maintenance and Service Guide
Page 114
Unable to connect to your ISP before some programs will not continue and the HP logo does not display. Solving software problems Most software problems occur as a result of Verify that all programs, and restart the computer. 106 Chapter 6 Troubleshooting ... used is not Microsoft-certified for your version of the following table. of the computer. If possible, save all data, close all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure it is displayed. Solution Log on the system. Computer...
Unable to connect to your ISP before some programs will not continue and the HP logo does not display. Solving software problems Most software problems occur as a result of Verify that all programs, and restart the computer. 106 Chapter 6 Troubleshooting ... used is not Microsoft-certified for your version of the following table. of the computer. If possible, save all data, close all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure it is displayed. Solution Log on the system. Computer...
Maintenance and Service Guide
Page 126
... drive. 4. To run the tool on a convertible computer, your computer, download it can use the attached keyboard. 118 Chapter 9 Using HP PC Hardware Diagnostics To download HP PC Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it to diagnose hardware issues. or -... support, and provide the Failure ID code. For assistance in notebook mode, and you to the computer desktop. - Select Get software and drivers, and then enter the product name or number. 3. or - To run diagnostic tests to the folder on -screen instructions. When...
... drive. 4. To run the tool on a convertible computer, your computer, download it can use the attached keyboard. 118 Chapter 9 Using HP PC Hardware Diagnostics To download HP PC Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it to diagnose hardware issues. or -... support, and provide the Failure ID code. For assistance in notebook mode, and you to the computer desktop. - Select Get software and drivers, and then enter the product name or number. 3. or - To run diagnostic tests to the folder on -screen instructions. When...
Maintenance and Service Guide
Page 128
...location for downloading the diagnostic tools. You can also start diagnostics immediately in Computer Setup (BIOS), you can then execute the diagnostics on Remote HP PC Hardware Diagnostics UEFI, go to a preconfigured server. It can perform the following customizations: ● Set a schedule for use. For... mode by product name or number, follow the on or restart the computer, and when the HP logo appears, press f10 to http://www.hp.com/support. 2. Select Get software and drivers, enter the product name or number, select your computer, and then select your computer. Your...
...location for downloading the diagnostic tools. You can also start diagnostics immediately in Computer Setup (BIOS), you can then execute the diagnostics on Remote HP PC Hardware Diagnostics UEFI, go to a preconfigured server. It can perform the following customizations: ● Set a schedule for use. For... mode by product name or number, follow the on or restart the computer, and when the HP logo appears, press f10 to http://www.hp.com/support. 2. Select Get software and drivers, enter the product name or number, select your computer, and then select your computer. Your...
Maintenance and Service Guide
Page 138
The third party can be obtained versions of the driver from the device memory and is removed? populated by a remote management console or local applications that can be applied using a utility writing data to Settings, ... the purpose of memory volatility Nonvolatile Memory Type Amount (Size) Does this area. memory? Intel Management 1.5 MBytes or 7 Yes Engine Firmware MBytes (present only in HP call to write to http://www...
The third party can be obtained versions of the driver from the device memory and is removed? populated by a remote management console or local applications that can be applied using a utility writing data to Settings, ... the purpose of memory volatility Nonvolatile Memory Type Amount (Size) Does this area. memory? Intel Management 1.5 MBytes or 7 Yes Engine Firmware MBytes (present only in HP call to write to http://www...