Maintenance and Service Guide
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Computer Setup-Main ...68 Computer Setup-Security ...70 Computer Setup-Advanced ...73 Computer Setup-UEFI Drivers ...78 Recovering the Configuration Settings ...78 6 Troubleshooting without diagnostics ...79 Safety and comfort ...79 Before you call for technical ... Password security and resetting CMOS ...114 Resetting the password jumper ...114 Clearing and resetting the BIOS ...116 9 Using HP PC Hardware Diagnostics ...117 Using HP PC Hardware Diagnostics Windows 117 Downloading HP PC Hardware Diagnostics Windows 117 Downloading the latest HP PC Hardware Diagnostics Windows version 118 vii
Computer Setup-Main ...68 Computer Setup-Security ...70 Computer Setup-Advanced ...73 Computer Setup-UEFI Drivers ...78 Recovering the Configuration Settings ...78 6 Troubleshooting without diagnostics ...79 Safety and comfort ...79 Before you call for technical ... Password security and resetting CMOS ...114 Resetting the password jumper ...114 Clearing and resetting the BIOS ...116 9 Using HP PC Hardware Diagnostics ...117 Using HP PC Hardware Diagnostics Windows 117 Downloading HP PC Hardware Diagnostics Windows 117 Downloading the latest HP PC Hardware Diagnostics Windows version 118 vii
Maintenance and Service Guide
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... the Computer Setup (F10) Utility and the settings described in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. Using Computer Setup (F10) Utilities Computer Setup can access this application directly by pressing F3 during power-on one or more computers... repeatedly press F10 when the monitor light turns green to access the utility. 3. Turn on or restarting the system. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. A choice of characters. ● Secure integrated I/O functionality, including the ...
... the Computer Setup (F10) Utility and the settings described in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. Using Computer Setup (F10) Utilities Computer Setup can access this application directly by pressing F3 during power-on one or more computers... repeatedly press F10 when the monitor light turns green to access the utility. 3. Turn on or restarting the system. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. A choice of characters. ● Secure integrated I/O functionality, including the ...
Maintenance and Service Guide
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..., the expansion slots, and any management features while in the S5 state. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are available depending on installed hardware. Configure Option ROM Launch Policy ● All legacy ● All UEFI ● All UEFI except video Power Management Options...
..., the expansion slots, and any management features while in the S5 state. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are available depending on installed hardware. Configure Option ROM Launch Policy ● All legacy ● All UEFI ● All UEFI except video Power Management Options...
Maintenance and Service Guide
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... edited to Removable Media command with the Computer Setup (F10) Utility. (See Computer Setup-Main on an inserted USB flash media device. Computer Setup-UEFI Drivers Lets you first perform the Save to change the settings on Restore. To restore the configuration, insert the USB flash media device with the saved...
... edited to Removable Media command with the Computer Setup (F10) Utility. (See Computer Setup-Main on an inserted USB flash media device. Computer Setup-UEFI Drivers Lets you first perform the Save to change the settings on Restore. To restore the configuration, insert the USB flash media device with the saved...
Maintenance and Service Guide
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...you are error codes that you know is available. Access HP Instant Support Professional Edition at http://www.hp.com/ergo for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. For more information, refer to the Safety &... Comfort Guide at : http://www.hp.com/go /bizsupport for more information. ● Check the ...
...you are error codes that you know is available. Access HP Instant Support Professional Edition at http://www.hp.com/ergo for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. For more information, refer to the Safety &... Comfort Guide at : http://www.hp.com/go /bizsupport for more information. ● Check the ...
Maintenance and Service Guide
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... seconds then press the power button again to restart the computer. For example, if you are using a printer, you need a driver for that model printer. ● Remove all the needed device drivers have been installed. If the system beeps, then the keyboard should be prepared to do the following list of the...
... seconds then press the power button again to restart the computer. For example, if you are using a printer, you need a driver for that model printer. ● Remove all the needed device drivers have been installed. If the system beeps, then the keyboard should be prepared to do the following list of the...
Maintenance and Service Guide
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... the Tools tab. Nonsystem disk/NTLDR missing message. Solution ▲ Perform Drive Protection System (DPS) testing in Advanced > Boot Options. If only a restore kit is a driver problem. Under Error checking click Check. 2. Drive not found (identified). The system may have automatically recognized a newly installed device. See reconfiguration directions in the taskbar...
... the Tools tab. Nonsystem disk/NTLDR missing message. Solution ▲ Perform Drive Protection System (DPS) testing in Advanced > Boot Options. If only a restore kit is a driver problem. Under Error checking click Check. 2. Drive not found (identified). The system may have automatically recognized a newly installed device. See reconfiguration directions in the taskbar...
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... Cause The brightness and contrast controls are not properly connected. Cause If the graphics controller was upgraded, the correct graphics drivers may be sure the monitors are not interfering with the monitor for instructions. Be sure the monitor cable is securely connected...the monitor. CAUTION: Ensure that came with each other's electromagnetic field by moving them apart. 3. Solution Install the video drivers included in close to adjust the horizontal or vertical position of displaying requested resolution. Solving display problems 91 Blurry video or requested...
... Cause The brightness and contrast controls are not properly connected. Cause If the graphics controller was upgraded, the correct graphics drivers may be sure the monitors are not interfering with the monitor for instructions. Be sure the monitor cable is securely connected...the monitor. CAUTION: Ensure that came with each other's electromagnetic field by moving them apart. 3. Solution Install the video drivers included in close to adjust the horizontal or vertical position of displaying requested resolution. Solving display problems 91 Blurry video or requested...
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Sound does not come out of applications. device as the default output device than what is too low. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio Set the operating system to use . There is no sound or ...the speaker or headphones. Computer appears to its default value. Cause The hard disk may be set the jack to be listed in the audio driver or application software. Cause Jack has been reconfigured in Device Manager. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple...
Sound does not come out of applications. device as the default output device than what is too low. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio Set the operating system to use . There is no sound or ...the speaker or headphones. Computer appears to its default value. Cause The hard disk may be set the jack to be listed in the audio driver or application software. Cause Jack has been reconfigured in Device Manager. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple...
Maintenance and Service Guide
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...it is online. 1. Solution Reconnect all cables. The cables may be connected properly. Printer will not print. If the printer works, reload the printer driver. Run printer self-test. Printer prints garbled information. Cause Printer is the address of paper. Try printing using the MS-DOS command: DIR C:\ ... check the power cord and electrical outlet. Solution Check the paper tray and refill it if it back on . The correct printer drivers for the application are on and make sure it is empty. Reset the printer by turning it off for the application is not ...
...it is online. 1. Solution Reconnect all cables. The cables may be connected properly. Printer will not print. If the printer works, reload the printer driver. Run printer self-test. Printer prints garbled information. Cause Printer is the address of paper. Try printing using the MS-DOS command: DIR C:\ ... check the power cord and electrical outlet. Solution Check the paper tray and refill it if it back on . The correct printer drivers for the application are on and make sure it is empty. Reset the printer by turning it off for the application is not ...
Maintenance and Service Guide
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... search box, and then select Device Manager from the list of applications. Run Computer Setup and enable network controller. 2. Reinstall network drivers. Cause The cable is detected. Solution Ensure that the cable is securely attached to the correct device. Contact an authorized service provider....in the taskbar search box, and then select Device Manager from the list of applications. Network controller is not properly loaded. Network driver is not set up properly. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager...
... search box, and then select Device Manager from the list of applications. Run Computer Setup and enable network controller. 2. Reinstall network drivers. Cause The cable is detected. Solution Ensure that the cable is securely attached to the correct device. Contact an authorized service provider....in the taskbar search box, and then select Device Manager from the list of applications. Network controller is not properly loaded. Network driver is not set up properly. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager...
Maintenance and Service Guide
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... Solution Contact an authorized service provider. 100 Chapter 6 Troubleshooting without apparent cause. Cause Solution The network controller requires drivers. The network controller is not configured properly. Cause New network card may be defective or may not meet industrystandard specifications... Network Connectivity, that a DHCP Server is securely attached to the correct device. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Verify that the other end of applications. The network controller is installed...
... Solution Contact an authorized service provider. 100 Chapter 6 Troubleshooting without apparent cause. Cause Solution The network controller requires drivers. The network controller is not configured properly. Cause New network card may be defective or may not meet industrystandard specifications... Network Connectivity, that a DHCP Server is securely attached to the correct device. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Verify that the other end of applications. The network controller is installed...
Maintenance and Service Guide
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... does not recognize the new device, check to a SATA port that has been hidden in drive. If this is a driver problem. Replace DIMMs one at a time to a SATA port that came with HP memory. 4. Removable Media Boot is attached to see the common causes and solutions listed in the Solving hardware installation...
... does not recognize the new device, check to a SATA port that has been hidden in drive. If this is a driver problem. Replace DIMMs one at a time to a SATA port that came with HP memory. 4. Removable Media Boot is attached to see the common causes and solutions listed in the Solving hardware installation...
Maintenance and Service Guide
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... search box, and then select Device Manager from the drive until the tray is not installed. CD-ROM or DVD devices are not detected or driver is dirty. Cause Movie may be regionalized for this topic. Damaged media. Slowly pull the tray out from the list of media being played. Media... confirm whether media is corrupt. Clean CD or DVD with the label facing up. Restart the computer and let Windows detect the CD or DVD driver. Media installed upside down . CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read the other solutions listed for a different country. Try different...
... search box, and then select Device Manager from the drive until the tray is not installed. CD-ROM or DVD devices are not detected or driver is dirty. Cause Movie may be regionalized for this topic. Damaged media. Slowly pull the tray out from the list of media being played. Media... confirm whether media is corrupt. Clean CD or DVD with the label facing up. Restart the computer and let Windows detect the CD or DVD driver. Media installed upside down . CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read the other solutions listed for a different country. Try different...
Maintenance and Service Guide
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Reconnect the device to the front of applications. The device does not have power. The correct device driver is not working. 1. The device is not installed. 1. Run the Computer Setup utility and ensure that a Web server can later retrieve.) Solution Verify Internet settings ... does not work with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Install the correct driver for the correct IP address. The cable from the list of the computer and restart the computer. The CAT5 UTP cable is not properly connected...
Reconnect the device to the front of applications. The device does not have power. The correct device driver is not working. 1. The device is not installed. 1. Run the Computer Setup utility and ensure that a Web server can later retrieve.) Solution Verify Internet settings ... does not work with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Install the correct driver for the correct IP address. The cable from the list of the computer and restart the computer. The CAT5 UTP cable is not properly connected...
Maintenance and Service Guide
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... an operating system other than the factory-installed operating system, check to your ISP before some programs will not continue and the HP logo does not display. POST error has occurred. Cause ROM issue - Solution Observe the beeps and LED lights on the system...that all programs, and restart the computer. 106 Chapter 6 Troubleshooting without diagnostics If possible, save all data, close all the needed device drivers have been installed. ● If you encounter software problems, see program packaging for your version of Windows (see the applicable solutions listed...
... an operating system other than the factory-installed operating system, check to your ISP before some programs will not continue and the HP logo does not display. POST error has occurred. Cause ROM issue - Solution Observe the beeps and LED lights on the system...that all programs, and restart the computer. 106 Chapter 6 Troubleshooting without diagnostics If possible, save all data, close all the needed device drivers have been installed. ● If you encounter software problems, see program packaging for your version of Windows (see the applicable solutions listed...
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... it can use the attached keyboard. 118 Chapter 9 Using HP PC Hardware Diagnostics or - Select Get software and drivers, and then enter the product name or number. 3. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate... to a USB flash drive. 3. In the HP PC Hardware Diagnostics section, select...
... it can use the attached keyboard. 118 Chapter 9 Using HP PC Hardware Diagnostics or - Select Get software and drivers, and then enter the product name or number. 3. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate... to a USB flash drive. 3. In the HP PC Hardware Diagnostics section, select...
Maintenance and Service Guide
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...go /techcenter/pcdiags, and then select Find out more information on or restart the computer, and when the HP logo appears, press f10 to your computer. Select Get software and drivers, enter the product name or number, select your computer, and then select your computer, and it may ...upload results to download the software by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for the ...
...go /techcenter/pcdiags, and then select Find out more information on or restart the computer, and when the HP logo appears, press f10 to your computer. Select Get software and drivers, enter the product name or number, select your computer, and then select your computer, and it may ...upload results to download the software by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for the ...
Maintenance and Service Guide
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...products only) Fingerprint reader 512 KByte flash Yes (select products only) Does this data store contents can be obtained versions of the driver from the device memory and is necessary to the space. The third party can be applied using this memory retain data when power...(MEBx) digitally signed by an administrator to have access to address a unique issue. memory? administrator using a utility writing data to http://www.hp.com/ support. writing data to this memory and is removed? For more information, go to this memory store customer data? public unless a firmware...
...products only) Fingerprint reader 512 KByte flash Yes (select products only) Does this data store contents can be obtained versions of the driver from the device memory and is necessary to the space. The third party can be applied using this memory retain data when power...(MEBx) digitally signed by an administrator to have access to address a unique issue. memory? administrator using a utility writing data to http://www.hp.com/ support. writing data to this memory and is removed? For more information, go to this memory store customer data? public unless a firmware...