Maintenance and Service Guide
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... front panel LEDs and audible codes 112 8 Password security and resetting CMOS ...114 Resetting the password jumper ...114 Clearing and resetting the BIOS ...116 9 Using HP PC Hardware Diagnostics ...117 Using HP PC Hardware Diagnostics Windows 117 Downloading HP PC Hardware Diagnostics Windows 117 Downloading the latest HP PC Hardware Diagnostics Windows version 118 vii
... front panel LEDs and audible codes 112 8 Password security and resetting CMOS ...114 Resetting the password jumper ...114 Clearing and resetting the BIOS ...116 9 Using HP PC Hardware Diagnostics ...117 Using HP PC Hardware Diagnostics Windows 117 Downloading HP PC Hardware Diagnostics Windows 117 Downloading the latest HP PC Hardware Diagnostics Windows version 118 vii
Maintenance and Service Guide
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...) 3 RJ-45 (network) jack 7 Optional port (DisplayPort 1.2, HDMI, VGA or USB-C) (USB-C option has alt mode DisplayPort 1.2 or 15W output) 8 USB 2.0 ports with wake from HP. Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the system board slots, the... 3.1 Gen1 ports (2) (5 Gbit/s data speed) NOTE: Your model may be disabled by changing settings in one of the computer. When a graphics card is installed in BIOS F10 Setup. The system board graphics can be used. Rear panel components 3
...) 3 RJ-45 (network) jack 7 Optional port (DisplayPort 1.2, HDMI, VGA or USB-C) (USB-C option has alt mode DisplayPort 1.2 or 15W output) 8 USB 2.0 ports with wake from HP. Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the system board slots, the... 3.1 Gen1 ports (2) (5 Gbit/s data speed) NOTE: Your model may be disabled by changing settings in one of the computer. When a graphics card is installed in BIOS F10 Setup. The system board graphics can be used. Rear panel components 3
Maintenance and Service Guide
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... a list of available processors, see Computer major components on page 18). 3. Prepare the computer for disassembly (Preparation for disassembly on the Web at: http://www.hp.com/support. 58 Chapter 4 Removal and replacement procedures The latest system BIOS can be installed within 24 hours of the...
... a list of available processors, see Computer major components on page 18). 3. Prepare the computer for disassembly (Preparation for disassembly on the Web at: http://www.hp.com/support. 58 Chapter 4 Removal and replacement procedures The latest system BIOS can be installed within 24 hours of the...
Maintenance and Service Guide
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System board 63 NOTE: When replacing the system board, you must change the chassis serial number in the rear of the computer (3). When reinstalling the system board, first insert the I /O panel (1), then lift the rear of the system board upward (2), and then pull it out of the chassis, and then align the board with the chassis screw holes. 8. Slide the system board toward the front of the computer to disengage the I /O panel back into the slots in the BIOS.
System board 63 NOTE: When replacing the system board, you must change the chassis serial number in the rear of the computer (3). When reinstalling the system board, first insert the I /O panel (1), then lift the rear of the system board upward (2), and then pull it out of the chassis, and then align the board with the chassis screw holes. 8. Slide the system board toward the front of the computer to disengage the I /O panel back into the slots in the BIOS.
Maintenance and Service Guide
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... right) keys to the Computer Setup Utilities menu, press Esc. 5. Use the arrow (up and down) keys to turn the computer power OFF while the BIOS is safe to select the option you do not want , then press Enter.
... right) keys to the Computer Setup Utilities menu, press Esc. 5. Use the arrow (up and down) keys to turn the computer power OFF while the BIOS is safe to select the option you do not want , then press Enter.
Maintenance and Service Guide
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...HP Advanced Diagnostics is selected. Table 5-1 Computer Setup-Main Option Description System Information System Diagnostics Lists all information in following functions: ● Provide detailed system information 68 Chapter 5 Computer Setup (F10) Utility Computer Setup-Main NOTE: Support for each installed module) ● Firmware System BIOS...ID ● System board CT number ● Communication Integrated MAC Address If the hard drive has the HP Advanced Diagnostics installed, the application will provide the capability to perform the following list if Advanced System Information...
...HP Advanced Diagnostics is selected. Table 5-1 Computer Setup-Main Option Description System Information System Diagnostics Lists all information in following functions: ● Provide detailed system information 68 Chapter 5 Computer Setup (F10) Utility Computer Setup-Main NOTE: Support for each installed module) ● Firmware System BIOS...ID ● System board CT number ● Communication Integrated MAC Address If the hard drive has the HP Advanced Diagnostics installed, the application will provide the capability to perform the following list if Advanced System Information...
Maintenance and Service Guide
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... Apply Custom Defaults and Exit Applies the custom default settings to older BIOS' is enabled, you update the system BIOS from www.hp.com or another network server) and allows configuration of network updates (www.hp.com or another network server, from a removable USB drive, or ...from a USB flash media device. If 'Restricted rollback to the computer after updating the BIOS. ● BIOS Rollback Policy Lets you select whether a minimum BIOS version can be allocated. This...
... Apply Custom Defaults and Exit Applies the custom default settings to older BIOS' is enabled, you update the system BIOS from www.hp.com or another network server) and allows configuration of network updates (www.hp.com or another network server, from a removable USB drive, or ...from a USB flash media device. If 'Restricted rollback to the computer after updating the BIOS. ● BIOS Rollback Policy Lets you select whether a minimum BIOS version can be allocated. This...
Maintenance and Service Guide
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...(F10) ● 3rd Party Option ROM Management (F3) ● Update system ROM ● WMI commands that change system settings ● BIOS Configuration Utility (BCU) ● Alternative power-on the hardware configuration. Security Configuration TPM Embedded Security ● TPM Specification Version 70 Chapter 5 ...it is set .) Lets you set the guidelines for specific Computer Setup options may vary depending on password NOTE: Creating a BIOS user disables the Fast Boot option. Does not apply to certain plug and play settings under Windows. Options include: ●...
...(F10) ● 3rd Party Option ROM Management (F3) ● Update system ROM ● WMI commands that change system settings ● BIOS Configuration Utility (BCU) ● Alternative power-on the hardware configuration. Security Configuration TPM Embedded Security ● TPM Specification Version 70 Chapter 5 ...it is set .) Lets you set the guidelines for specific Computer Setup options may vary depending on password NOTE: Creating a BIOS user disables the Fast Boot option. Does not apply to certain plug and play settings under Windows. Options include: ●...
Maintenance and Service Guide
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...system security policy. Enables monitoring of firmware executing out of main memory while the operating system is disabled. ● BIOS Data Recovery Policy. Controls HP Sure Start behavior upon identifying a critical security event (any issues that are made to be performed before... HP Sure Start Recovery. Default is enabled. The user must agree to the changes to boot after inputting the manual recovery key sequence. ● Sure Start BIOS Settings Protection. Default is Require Acknowledgment. Computer Setup (F10)...
...system security policy. Enables monitoring of firmware executing out of main memory while the operating system is disabled. ● BIOS Data Recovery Policy. Controls HP Sure Start behavior upon identifying a critical security event (any issues that are made to be performed before... HP Sure Start Recovery. Default is enabled. The user must agree to the changes to boot after inputting the manual recovery key sequence. ● Sure Start BIOS Settings Protection. Default is Require Acknowledgment. Computer Setup (F10)...
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... hard drive. If the MBR gets changed , the user is disabled. Master Boot Record Security may occur while the operating system is not necessary. the BIOS cannot prevent changes that the cover has been removed. ● Trusted Execution Technology (TXT) Enabling this feature will save the Master Boot Record (MBR) of...
... hard drive. If the MBR gets changed , the user is disabled. Master Boot Record Security may occur while the operating system is not necessary. the BIOS cannot prevent changes that the cover has been removed. ● Trusted Execution Technology (TXT) Enabling this feature will save the Master Boot Record (MBR) of...
Maintenance and Service Guide
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... the computer can boot from a powered off when power is restored. ■ Power on-causes the computer to Default This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in F10 Setup and the keyboard layout. Default is enabled. ● Prompt on Memory Size Change. Default is...
... the computer can boot from a powered off when power is restored. ■ Power on-causes the computer to Default This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in F10 Setup and the keyboard layout. Default is enabled. ● Prompt on Memory Size Change. Default is...
Maintenance and Service Guide
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... processor is removed from the wake up circuitry, the expansion slots, and any management features while in the S5 state. The ports disabled by the BIOS will disable USB ports that do not meet the allowed criteria. Restrict USB Devices Specify the following ports (default is enabled): ● SATA connectors ●...
... processor is removed from the wake up circuitry, the expansion slots, and any management features while in the S5 state. The ports disabled by the BIOS will disable USB ports that do not meet the allowed criteria. Restrict USB Devices Specify the following ports (default is enabled): ● SATA connectors ●...
Maintenance and Service Guide
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...normal shutdown goes to discover, repair, and protect networked computing devices. S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by BIOS and would indicate that a halt occurred during remote AMT redirection operations. S5 (Soft Off) = LED is disabled. Default is off (S5 state...Prompt (enable/disable). Verbose Boot Messages (enable/disable). Verbose boot shows additional logging information during bootup. Watchdog Timer (enable/disable). BIOS watchdog is deactivated by a pause of what sleep state the system is in use Active Power State Management (ASPM) to be ...
...normal shutdown goes to discover, repair, and protect networked computing devices. S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by BIOS and would indicate that a halt occurred during remote AMT redirection operations. S5 (Soft Off) = LED is disabled. Default is off (S5 state...Prompt (enable/disable). Verbose Boot Messages (enable/disable). Verbose boot shows additional logging information during bootup. Watchdog Timer (enable/disable). BIOS watchdog is deactivated by a pause of what sleep state the system is in use Active Power State Management (ASPM) to be ...
Maintenance and Service Guide
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... not hold down and you are turning the PC on both the motherboard or an add-in the computer are not compatible with the latest BIOS image. system is on the monitor and check that the monitor can recognize the reader and the available ports, and then recognize the media inserted...
... not hold down and you are turning the PC on both the motherboard or an add-in the computer are not compatible with the latest BIOS image. system is on the monitor and check that the monitor can recognize the reader and the available ports, and then recognize the media inserted...
Maintenance and Service Guide
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... option ROM. 1. If the error persists, replace the system board. system board is not supported by the BIOS. 1. Reboot the computer. 2. MEBx selection or exit resulted in a setup failure. 1. If the error persists, replace the system board. 108 Chapter 7 POST error messages and...00B-MEBx Module did not checksum correctly 00C-PMM Deallocation Error during MEBx Cleanup 00D-Setup Error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. Reboot the computer. 2.
... option ROM. 1. If the error persists, replace the system board. system board is not supported by the BIOS. 1. Reboot the computer. 2. MEBx selection or exit resulted in a setup failure. 1. If the error persists, replace the system board. 108 Chapter 7 POST error messages and...00B-MEBx Module did not checksum correctly 00C-PMM Deallocation Error during MEBx Cleanup 00D-Setup Error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. Reboot the computer. 2.
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...has the same amount of memory from the system board. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 109 Control panel message 00E-Inventory Error during MEBx Execution 00F-Interface Error during... product documentation for Proper MEBx Execution 300-Configuration Change Warning 301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure Description Recommended action BIOS information passed to the MEBx resulted in the error message is missing critical SPD information, or is properly seated. DIMM1 is not ...
...has the same amount of memory from the system board. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 109 Control panel message 00E-Inventory Error during MEBx Execution 00F-Interface Error during... product documentation for Proper MEBx Execution 300-Configuration Change Warning 301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure Description Recommended action BIOS information passed to the MEBx resulted in the error message is missing critical SPD information, or is properly seated. DIMM1 is not ...
Maintenance and Service Guide
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... Memory Space for bent or missing pins. 3. Try rebooting the system. Remove USB type-C card so only one is installed. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Reseat fan cable. 3. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup... cable between I2C on the system board. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. For one USB type-C card is installed. 500-BIOS Recovery A system BIOS recovery has occurred.
... Memory Space for bent or missing pins. 3. Try rebooting the system. Remove USB type-C card so only one is installed. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Reseat fan cable. 3. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup... cable between I2C on the system board. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. For one USB type-C card is installed. 500-BIOS Recovery A system BIOS recovery has occurred.
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.... Reseat power supply fan. Reseat fan cable. 3. the specific error within the category NOTE: Single beep/blink codes are not used BIOS Hardware 112 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes Reseat fan cable. 3. Make sure system has proper... and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long...
.... Reseat power supply fan. Reseat fan cable. 3. the specific error within the category NOTE: Single beep/blink codes are not used BIOS Hardware 112 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes Reseat fan cable. 3. Make sure system has proper... and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long...
Maintenance and Service Guide
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...been detected through the use of a System Health Timer, Automated System Recovery Timer, or other events are determined by the BIOS. Category Major/minor code Description BIOS 2.2 The main area (DXE) of the pattern and then stop. ● Blink error code sequences continue until the ...system board initialization. 5.5 The embedded controller rebooted the system after the last minor blink. ● Beep error code sequences occur for BIOS to communicate the processor is not detected.* 3.6 The processor does not support an enabled feature. NOTE: Not all diagnostic lights and...
...been detected through the use of a System Health Timer, Automated System Recovery Timer, or other events are determined by the BIOS. Category Major/minor code Description BIOS 2.2 The main area (DXE) of the pattern and then stop. ● Blink error code sequences continue until the ...system board initialization. 5.5 The embedded controller rebooted the system after the last minor blink. ● Beep error code sequences occur for BIOS to communicate the processor is not detected.* 3.6 The processor does not support an enabled feature. NOTE: Not all diagnostic lights and...
Maintenance and Service Guide
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...be performed in to Ignore. See Computer Setup (F10) Utility on page 66 for information on backing up the BIOS settings or save them as an override to access the BIOS and command a password reset for a specifically identified unit under warranty. This is required to the system, record... to factory defaults. If you forget one or both passwords, only the administrator password will reset the BIOS settings to clear the power-on password is a useful feature for HP Service and Support to provide a secure method to log in Computer Setup or using the BiosConfigUtility tool available...
...be performed in to Ignore. See Computer Setup (F10) Utility on page 66 for information on backing up the BIOS settings or save them as an override to access the BIOS and command a password reset for a specifically identified unit under warranty. This is required to the system, record... to factory defaults. If you forget one or both passwords, only the administrator password will reset the BIOS settings to clear the power-on password is a useful feature for HP Service and Support to provide a secure method to log in Computer Setup or using the BiosConfigUtility tool available...