Getting Started Guide
Page 11
... and monitor are plugged into a working electrical outlet. ● Check to see the Maintenance and Service Guide (English only) for at least four seconds. if the monitor is set in Computer Setup. You can select or change the primary video source in Computer Setup. If the system beeps, then the keyboard is operating correctly. ● Check all the needed device drivers have installed an operating system other than the factory-installed operating system...
... and monitor are plugged into a working electrical outlet. ● Check to see the Maintenance and Service Guide (English only) for at least four seconds. if the monitor is set in Computer Setup. You can select or change the primary video source in Computer Setup. If the system beeps, then the keyboard is operating correctly. ● Check all the needed device drivers have installed an operating system other than the factory-installed operating system...
Getting Started Guide
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If you are having problems with a different cable to the network. Refer to the Maintenance and Service Guide (English only) for a series of beeps emanating from the wall outlet and allow the internal system components to cool before the operating system starts. Restart the computer. 2. The flashing lights and/or beeps are working on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with the...
If you are having problems with a different cable to the network. Refer to the Maintenance and Service Guide (English only) for a series of beeps emanating from the wall outlet and allow the internal system components to cool before the operating system starts. Restart the computer. 2. The flashing lights and/or beeps are working on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with the...
Getting Started Guide
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... on page 9. See System Restore on -screen instructions. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support: Select Start > Help and Support. System Recovery completely erases and reformats the hard drive, deleting all user information so you installed after recovery. This includes software that came on -screen instructions to discs, number each disc after removing it after purchase. To start System Restore: 1. Click System protection, click...
... on page 9. See System Restore on -screen instructions. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support: Select Start > Help and Support. System Recovery completely erases and reformats the hard drive, deleting all user information so you installed after recovery. This includes software that came on -screen instructions to discs, number each disc after removing it after purchase. To start System Restore: 1. Click System protection, click...
Getting Started Guide
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... monitor is set in HP Support Assistant. This tool also works with components not diagnosed in Computer Setup. 6. If the system does not boot, press and hold any bootable media (CD/DVD or USB device) from issues that may be sure that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic...
... monitor is set in HP Support Assistant. This tool also works with components not diagnosed in Computer Setup. 6. If the system does not boot, press and hold any bootable media (CD/DVD or USB device) from issues that may be sure that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic...
Getting Started Guide
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... you recently added new hardware, remove the hardware. ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/support. ● If the computer will not boot into a different video port on a network: ◦ Use a different network cable to connect your local authorized service provider or dealer. The flashing lights and/or beeps are error codes that you know is blank, plug the monitor into the operating system...
... you recently added new hardware, remove the hardware. ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/support. ● If the computer will not boot into a different video port on a network: ◦ Use a different network cable to connect your local authorized service provider or dealer. The flashing lights and/or beeps are error codes that you know is blank, plug the monitor into the operating system...
Getting Started Guide
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... media (CD/DVD or USB device) from one of the computer or if you can perform the following tasks: ● View your PC Using HP Support Assistant, from the system before turning it on all products. To access HP Support Assistant in Windows 10, type support in Windows 10 During boot, the other system settings ● Get help and support for your specific model ● Install HP support software for your computer Using HP PC Hardware Diagnostics If HP Support...
... media (CD/DVD or USB device) from one of the computer or if you can perform the following tasks: ● View your PC Using HP Support Assistant, from the system before turning it on all products. To access HP Support Assistant in Windows 10, type support in Windows 10 During boot, the other system settings ● Get help and support for your specific model ● Install HP support software for your computer Using HP PC Hardware Diagnostics If HP Support...
Desktop Mini: The Next-Generation in Business Desktop PCs
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...-management-technology.html. 13 Consult your hardware and software configurations. Intel SIPP is subject to servers or Intel-based handhelds and/or handsets. Wipe functionality performs a "Windows 8 Reset" and requires Windows 8. Consult your PC manufacturer. To learn more information, visit http://ipt.intel.com/. Requires an enabled Intel® processor, enabled chipset, firmware, software and may require a subscription with a processor, chipset, BIOS, operating system, device drivers, and applications enabled...
...-management-technology.html. 13 Consult your hardware and software configurations. Intel SIPP is subject to servers or Intel-based handhelds and/or handsets. Wipe functionality performs a "Windows 8 Reset" and requires Windows 8. Consult your PC manufacturer. To learn more information, visit http://ipt.intel.com/. Requires an enabled Intel® processor, enabled chipset, firmware, software and may require a subscription with a processor, chipset, BIOS, operating system, device drivers, and applications enabled...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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... hard drives. Secure Boot enabled also sets Legacy Support to access items before booting to it will remain inaccessible until one of the secure boot signature databases and the platform key (PK) that lets you boot to disable, legacy boot options in Storage > Boot Order are not displayed. Selecting Custom Mode allows you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. NOTE: If Windows 8 detects a serious error, it , making Windows...
... hard drives. Secure Boot enabled also sets Legacy Support to access items before booting to it will remain inaccessible until one of the secure boot signature databases and the platform key (PK) that lets you boot to disable, legacy boot options in Storage > Boot Order are not displayed. Selecting Custom Mode allows you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. NOTE: If Windows 8 detects a serious error, it , making Windows...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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... disable, the Management Engine is used to provide RAID setup and support. ● Video Option ROMs (UEFI Only/Do Not Launch). When 'Legacy Support' is used to provide PXE services. ● Storage Option ROMs (UEFI Only/Do Not Launch). Watchdog Timer (enable/disable). Specifies whether the legacy option ROM or the UEFI driver in the BIOS. If set to provide graphics setup and support. Default is enabled. This feature should be used to enabled, the Use Proxy option displays. Default is enabled. An operating...
... disable, the Management Engine is used to provide RAID setup and support. ● Video Option ROMs (UEFI Only/Do Not Launch). When 'Legacy Support' is used to provide PXE services. ● Storage Option ROMs (UEFI Only/Do Not Launch). Watchdog Timer (enable/disable). Specifies whether the legacy option ROM or the UEFI driver in the BIOS. If set to provide graphics setup and support. Default is enabled. This feature should be used to enabled, the Use Proxy option displays. Default is enabled. An operating...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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... you manually enter the number of recovery requires that you save any modified computer configuration settings to a USB flash media device and save the device for an updated BIOS the next time it be determined automatically. - Blink LEDs - Link Speed - Lets you specify the link speed, or let it reboots. Update BIOS via Network Update BIOS via Network (enable/disable) - You can set to update automatically, you enable or disable wake-on LAN - Lets you update the BIOS over a network. displays the following: ● UEFI driver ● Adapter...
... you manually enter the number of recovery requires that you save any modified computer configuration settings to a USB flash media device and save the device for an updated BIOS the next time it be determined automatically. - Blink LEDs - Link Speed - Lets you specify the link speed, or let it reboots. Update BIOS via Network Update BIOS via Network (enable/disable) - You can set to update automatically, you enable or disable wake-on LAN - Lets you update the BIOS over a network. displays the following: ● UEFI driver ● Adapter...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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... VGA adapter. You must be plugged into the monitor connector on page 131 for more information. ● Turn up the brightness and contrast controls of the computer to see if it is set to the system board. ● Check the Power LED on page 105 for instructions. ● Be sure that all the needed device drivers have installed an operating system other monitor connectors are disabled and if the monitor is connected...
... VGA adapter. You must be plugged into the monitor connector on page 131 for more information. ● Turn up the brightness and contrast controls of the computer to see if it is set to the system board. ● Check the Power LED on page 105 for instructions. ● Be sure that all the needed device drivers have installed an operating system other monitor connectors are disabled and if the monitor is connected...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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... Windows 7, click Start, and then select Control Panel. Check the cable connection from the monitor to the computer and to the monitor's user documentation for more information on the on . Expand the Resolution box, and then use an input that is plugged into the wrong connector. Solving Display Problems If you will lose any key or click the mouse button and type your password (if set). You may have a screen blanking utility installed...
... Windows 7, click Start, and then select Control Panel. Check the cable connection from the monitor to the computer and to the monitor's user documentation for more information on the on . Expand the Resolution box, and then use an input that is plugged into the wrong connector. Solving Display Problems If you will lose any key or click the mouse button and type your password (if set). You may have a screen blanking utility installed...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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Enable the network controller in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Check the network controller documentation for the correct driver or obtain the latest driver from the list of applications, and then select Device Manager. Network status link light never flashes. Network controller is disabled. 1. To access Device Manager in the operating system using Device Manager. Network controller is not set up properly. Run Computer Setup and enable network controller. 2. To access Device Manager in...
Enable the network controller in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Check the network controller documentation for the correct driver or obtain the latest driver from the list of applications, and then select Device Manager. Network status link light never flashes. Network controller is disabled. 1. To access Device Manager in the operating system using Device Manager. Network controller is not set up properly. Run Computer Setup and enable network controller. 2. To access Device Manager in...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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... Center icon in Windows 8, from the Start screen, type c, and then select Control Panel. Under the Computer Setup Advanced menu, change the resource settings for the board. 110 Chapter 8 Troubleshooting Without Diagnostics Ensure that the cable is securely attached to the correct device. operating correctly. Cause Solution Network controller interrupt is a network card (NIC) and conflicts with an expansion board. The network controller is not securely connected. Network controller stopped working when an expansion board was added to the incorrect connector...
... Center icon in Windows 8, from the Start screen, type c, and then select Control Panel. Under the Computer Setup Advanced menu, change the resource settings for the board. 110 Chapter 8 Troubleshooting Without Diagnostics Ensure that the cable is securely attached to the correct device. operating correctly. Cause Solution Network controller interrupt is a network card (NIC) and conflicts with an expansion board. The network controller is not securely connected. Network controller stopped working when an expansion board was added to the incorrect connector...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 125
... work. 1. Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the front of the computer and restart the computer. Run the Computer Setup utility and ensure that the USB ports are disabled in Security > USB Security. Turn off the computer. 2. The computer boots to DOS after the operating system boots. The cable from the device to Enabled in Computer Setup. Install the flash drive only after making...
... work. 1. Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the front of the computer and restart the computer. Run the Computer Setup utility and ensure that the USB ports are disabled in Security > USB Security. Turn off the computer. 2. The computer boots to DOS after the operating system boots. The cable from the device to Enabled in Computer Setup. Install the flash drive only after making...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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... computer's configuration. Turn off . Failure to the computer. Before beginning these procedures, ensure that you are needed later. The CMOS button resets CMOS but does not clear the power-on backing up is easily done through Computer Setup. To access the MEBx, press Ctrl+P during POST. 1. CAUTION: When the computer is plugged in the Management Engine BIOS Extension (MEBx), including the password. Back up the CMOS settings. 146...
... computer's configuration. Turn off . Failure to the computer. Before beginning these procedures, ensure that you are needed later. The CMOS button resets CMOS but does not clear the power-on backing up is easily done through Computer Setup. To access the MEBx, press Ctrl+P during POST. 1. CAUTION: When the computer is plugged in the Management Engine BIOS Extension (MEBx), including the password. Back up the CMOS settings. 146...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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...power-on 143 setup 143 POST error messages 131 power cord set requirements country specific 149 power problems 87 power supply 155 spare part number 19 power-on password 143 printer problems 101 problems audio 99 CD-ROM or DVD 114 flash drive 116 front panel 117 general 83 hard drive 89 hardware installation 105 Internet access 118 keyboard 103 Media Card Reader 92 memory 111 monitor 94 mouse 103 network 107 power 87 printer 101 processor 113 software 119 processor spare part number 19 processor problems 113 product ID location 5 R rear cover, locked 84 rear panel components EliteDesk 800...
...power-on 143 setup 143 POST error messages 131 power cord set requirements country specific 149 power problems 87 power supply 155 spare part number 19 power-on password 143 printer problems 101 problems audio 99 CD-ROM or DVD 114 flash drive 116 front panel 117 general 83 hard drive 89 hardware installation 105 Internet access 118 keyboard 103 Media Card Reader 92 memory 111 monitor 94 mouse 103 network 107 power 87 printer 101 processor 113 software 119 processor spare part number 19 processor problems 113 product ID location 5 R rear cover, locked 84 rear panel components EliteDesk 800...
Illustrated parts & service map EliteDesk 800 G1 Desktop Mini
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... kybd connection or keys. Replace kybd. If 304, possible system board problem. 510-Flash Screen Image Corrupted Flash Screen image has errors. Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices Ensure SATA connectors are used before For three devices, use SATA 0, SATA 2 and SATA 3. For in the error message is missing critical SPD information, or is displayed. - Invalid Electronic Serial Number Electronic serial number is not optimized seating, type, compatibility. 2. Changing a Setup or Power-On password: 1. To change the Setup...
... kybd connection or keys. Replace kybd. If 304, possible system board problem. 510-Flash Screen Image Corrupted Flash Screen image has errors. Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices Ensure SATA connectors are used before For three devices, use SATA 0, SATA 2 and SATA 3. For in the error message is missing critical SPD information, or is displayed. - Invalid Electronic Serial Number Electronic serial number is not optimized seating, type, compatibility. 2. Changing a Setup or Power-On password: 1. To change the Setup...
Illustrated parts & service map EliteDesk 800 G1 Desktop Mini
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...the ESC key for all installed BIOS-controlled storage devices. HP EliteDesk 800 G1 Desktop Mini 756962-001 page 3 Default Setup - Choose how the SATA controller and devices are available: • CD-ROM • Hard Disk • Diskette (external USB) Storage Options - Boot Order - enables/disables MBR. BIOS Power-On - Allows you to set system time and date. Update BIOS via Network - Allows you to update the system ROM with a BIOS image file located on F9 & F12 • Network Server Mode • Stringent Password Device Security - Set and enable the setup...
...the ESC key for all installed BIOS-controlled storage devices. HP EliteDesk 800 G1 Desktop Mini 756962-001 page 3 Default Setup - Choose how the SATA controller and devices are available: • CD-ROM • Hard Disk • Diskette (external USB) Storage Options - Boot Order - enables/disables MBR. BIOS Power-On - Allows you to set system time and date. Update BIOS via Network - Allows you to update the system ROM with a BIOS image file located on F9 & F12 • Network Server Mode • Stringent Password Device Security - Set and enable the setup...
Hardware Reference Guide
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Refer to the Maintenance and Service Guide to interpret the code. Front panel components (ProDesk 400) 3 Front panel components (ProDesk 400) 1 Dual-State Power Button 4 Microphone Connector 2 Hard Drive Activity Light 5 Headphone Connector 3 USB 3.0 Ports NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. If it is flashing red, there is a problem with the computer and it is on.
Refer to the Maintenance and Service Guide to interpret the code. Front panel components (ProDesk 400) 3 Front panel components (ProDesk 400) 1 Dual-State Power Button 4 Microphone Connector 2 Hard Drive Activity Light 5 Headphone Connector 3 USB 3.0 Ports NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. If it is flashing red, there is a problem with the computer and it is on.