HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of contents...) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of contents...) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 2
...; File fragmentation Page 2 A hard drive that is important to check the physical connector that says "Imminent drive failure." • Your notebook spontaneously restarts when the Windows OS is reading or writing data) Shock events may need adjustment. In the event of hard drive failures.... . Note: The following sections explain how to Solid State Drives. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . The following information is not applicable to identify and prevent hard drive (HDD) and ...
...; File fragmentation Page 2 A hard drive that is important to check the physical connector that says "Imminent drive failure." • Your notebook spontaneously restarts when the Windows OS is reading or writing data) Shock events may need adjustment. In the event of hard drive failures.... . Note: The following sections explain how to Solid State Drives. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . The following information is not applicable to identify and prevent hard drive (HDD) and ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 3
... information on S.M.A.R.T attribute checking, refer to increase reliability of the drive can be performed. For example, powering off the notebook before the OS has completed the shutdown process can fail due to your HDD manufacturer for low-level format utilities or download the... HP File Sanitizer for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625...
... information on S.M.A.R.T attribute checking, refer to increase reliability of the drive can be performed. For example, powering off the notebook before the OS has completed the shutdown process can fail due to your HDD manufacturer for low-level format utilities or download the... HP File Sanitizer for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 5
.../country/us/en/support.html to download the latest BIOS for operational shock is greatest when the notebook is not needed for your product and OS: http://www8.hp.com/us /en/support.html To launch the UEFI diagnostics, select the f2 function key when booting up the system. ...drive failure, the first step is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for certain OEM drives and/or special product updates. If the notebook is accidentally dropped or is to fail. Download and install any faults and...
.../country/us/en/support.html to download the latest BIOS for operational shock is greatest when the notebook is not needed for your product and OS: http://www8.hp.com/us /en/support.html To launch the UEFI diagnostics, select the f2 function key when booting up the system. ...drive failure, the first step is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for certain OEM drives and/or special product updates. If the notebook is accidentally dropped or is to fail. Download and install any faults and...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 6
... SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8...SATA Native Mode is a storage interface technology that provides up to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for lower power consumption on computer systems equipped with Intel...
... SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8...SATA Native Mode is a storage interface technology that provides up to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to 150MB/sec transfer rate for lower power consumption on computer systems equipped with Intel...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 7
...drive. With 4-KB sectors, less space is moving Advanced Format drives with 4096-byte (4-KB) sectors - Thus, any business notebook with a SATA interface can be required to optimize performance. For more information, refer to the Maintenance and Service guide for information...off when it is decreased. however, these drives - HP CMI - Please refer to the following Microsoft Knowledge Base articles for your HP Business Notebook, refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making ...
...drive. With 4-KB sectors, less space is moving Advanced Format drives with 4096-byte (4-KB) sectors - Thus, any business notebook with a SATA interface can be required to optimize performance. For more information, refer to the Maintenance and Service guide for information...off when it is decreased. however, these drives - HP CMI - Please refer to the following Microsoft Knowledge Base articles for your HP Business Notebook, refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making ...
HP Notebook Reference Guide
Page 11
.... The poster is also available on the Web at http://www.hp.com/ go /contactHP. This guide is included in the box with... Help and Support > User Guides. For U.S. support, go to http://www.hp.com/go /bsc. ● Help and Support-Contains information about the operating ... 1 To access this guide on the Web, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Safety & Comfort Guide-Describes...Support > User Guides. For worldwide support, go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains...
.... The poster is also available on the Web at http://www.hp.com/ go /contactHP. This guide is included in the box with... Help and Support > User Guides. For U.S. support, go to http://www.hp.com/go /bsc. ● Help and Support-Contains information about the operating ... 1 To access this guide on the Web, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Safety & Comfort Guide-Describes...Support > User Guides. For worldwide support, go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains...
HP Notebook Reference Guide
Page 39
... your switchable graphics settings: 1. Switchable graphics/dual graphics (select models only) Select computers are available only with dual graphics (two or more information, see your notebook graphics processor configuration. If your computer has AMD dynamic switchable graphics, it supports only dual graphics. You can switch between Performance mode and Power Saving...
... your switchable graphics settings: 1. Switchable graphics/dual graphics (select models only) Select computers are available only with dual graphics (two or more information, see your notebook graphics processor configuration. If your computer has AMD dynamic switchable graphics, it supports only dual graphics. You can switch between Performance mode and Power Saving...
HP Notebook Reference Guide
Page 82
... to prompt you for a boot location each time the computer turns on your computer. ● Notebook upgrade bay ● Optical drive ● Notebook hard drive ● USB diskette drive ● USB CD-ROM ● USB hard drive ● Notebook Ethernet ● Secure Digital (SD) Memory Card ● Docking station upgrade bay ● External...
... to prompt you for a boot location each time the computer turns on your computer. ● Notebook upgrade bay ● Optical drive ● Notebook hard drive ● USB diskette drive ● USB CD-ROM ● USB hard drive ● Notebook Ethernet ● Secure Digital (SD) Memory Card ● Docking station upgrade bay ● External...
Regulatory, Safety and Environmental Notices User Guide
Page 3
... could result in bodily harm or loss of information. Text set off in this manner indicates that is compliant with U.S., Canadian, and international regulations for notebook computers, desktops, thin clients and personal workstations. iii About This Guide This guide provides regulatory, safety and environmental information that failure to equipment or loss...
... could result in bodily harm or loss of information. Text set off in this manner indicates that is compliant with U.S., Canadian, and international regulations for notebook computers, desktops, thin clients and personal workstations. iii About This Guide This guide provides regulatory, safety and environmental information that failure to equipment or loss...
Regulatory, Safety and Environmental Notices User Guide
Page 5
Table of contents 1 Regulatory notices for notebook computers 1 Federal Communications Commission notice 2 Modifications ...2 Cables ...2 Declaration of Conformity for products marked with the FCC logo (United States only) ..... 3 Products with wireless LAN devices or HP Mobile Broadband Modules 3 Brazil notice ...4 Canada notices ...4 European Union Regulatory notices ...4 Products with wireless modules 6 Ergonomics notice ...6 Germany ...6 Japan...
Table of contents 1 Regulatory notices for notebook computers 1 Federal Communications Commission notice 2 Modifications ...2 Cables ...2 Declaration of Conformity for products marked with the FCC logo (United States only) ..... 3 Products with wireless LAN devices or HP Mobile Broadband Modules 3 Brazil notice ...4 Canada notices ...4 European Union Regulatory notices ...4 Products with wireless modules 6 Ergonomics notice ...6 Germany ...6 Japan...
Regulatory, Safety and Environmental Notices User Guide
Page 7
3 Safety notices for notebook computers ...29 Heat-related safety warning notice ...29 Potential safety conditions notice ...29 User-replaceable battery notices ...29 Headset and earphone volume level notice 30 ... 34 Power cord set requirements 34 Japan power cord requirements 35 Pinch hazard ...35 China safety notices ...35 Germany acoustics notice ...36 5 Environmental notices for notebook computers 37 Electronic hardware and battery recycling 37 Disposal of waste equipment by users 37 Chemical substances ...38 China material content declarations 38 Japan material...
3 Safety notices for notebook computers ...29 Heat-related safety warning notice ...29 Potential safety conditions notice ...29 User-replaceable battery notices ...29 Headset and earphone volume level notice 30 ... 34 Power cord set requirements 34 Japan power cord requirements 35 Pinch hazard ...35 China safety notices ...35 Germany acoustics notice ...36 5 Environmental notices for notebook computers 37 Electronic hardware and battery recycling 37 Disposal of waste equipment by users 37 Chemical substances ...38 China material content declarations 38 Japan material...
Regulatory, Safety and Environmental Notices User Guide
Page 9
... running on . To identify a hardware device such as a wireless LAN (WLAN) network device, choose the procedure below that applies to your notebook (Bluetooth®, WLAN, or WWAN), follow the instructions provided by your computer. In the left pane, click Device Manager. Press f10 to ...message is displayed at the bottom of these steps: 1. and region-specific non-wireless and wireless regulatory notices and compliance information for notebook computers This chapter provides country- If you turn it before you are displayed at the bottom of the product, either under the ...
... running on . To identify a hardware device such as a wireless LAN (WLAN) network device, choose the procedure below that applies to your notebook (Bluetooth®, WLAN, or WWAN), follow the instructions provided by your computer. In the left pane, click Device Manager. Press f10 to ...message is displayed at the bottom of these steps: 1. and region-specific non-wireless and wireless regulatory notices and compliance information for notebook computers This chapter provides country- If you turn it before you are displayed at the bottom of the product, either under the ...
Regulatory, Safety and Environmental Notices User Guide
Page 10
...the equipment to an outlet on , the user is connected. ● Consult the dealer or an experienced radio or television technician for notebook computers This equipment generates, uses, and can be made to this device must be determined by turning the equipment off and on a ...equipment does cause harmful interference to radio or television reception, which the receiver is encouraged to try to correct the interference by HP may cause harmful interference to radio communications. Federal Communications Commission notice This equipment has been tested and found to comply with the...
...the equipment to an outlet on , the user is connected. ● Consult the dealer or an experienced radio or television technician for notebook computers This equipment generates, uses, and can be made to this device must be determined by turning the equipment off and on a ...equipment does cause harmful interference to radio or television reception, which the receiver is encouraged to try to correct the interference by HP may cause harmful interference to radio communications. Federal Communications Commission notice This equipment has been tested and found to comply with the...
Regulatory, Safety and Environmental Notices User Guide
Page 11
.... 2. To access the user guides, select Start > Help and Support > User Guides. WARNING! To identify the location of tablet PCs and notebook computers. CAUTION: When using IEEE 802.11a wireless LAN, this FCC declaration, write to 5.35-GHz and 5.65- To identify the location of...25- to the part, series, or model number located on the product. During normal operation of tablet PCs and notebook computers with wireless LAN devices or HP Mobile Broadband Modules This device must accept any other antenna or transmitter. to its operation in conjunction with any interference ...
.... 2. To access the user guides, select Start > Help and Support > User Guides. WARNING! To identify the location of tablet PCs and notebook computers. CAUTION: When using IEEE 802.11a wireless LAN, this FCC declaration, write to 5.35-GHz and 5.65- To identify the location of...25- to the part, series, or model number located on the product. During normal operation of tablet PCs and notebook computers with wireless LAN devices or HP Mobile Broadband Modules This device must accept any other antenna or transmitter. to its operation in conjunction with any interference ...
Regulatory, Safety and Environmental Notices User Guide
Page 12
... the CE marking comply with the following two conditions: (1) this device must accept any interference, including interference that the potential for notebook computers Exposure to Radio Frequency Radiation: The radiated output power of the wireless antennas, refer to co-channel mobile satellite systems. High... refer to the antennas should not be less than 30.5 cm (12 inches): To avoid the possibility of notebook computers with the correct CE-marked AC adapter provided by HP. 4 Chapter 1 Regulatory notices for human contact is restricted to indoor use, due to 5.25-GHz frequency ...
... the CE marking comply with the following two conditions: (1) this device must accept any interference, including interference that the potential for notebook computers Exposure to Radio Frequency Radiation: The radiated output power of the wireless antennas, refer to co-channel mobile satellite systems. High... refer to the antennas should not be less than 30.5 cm (12 inches): To avoid the possibility of notebook computers with the correct CE-marked AC adapter provided by HP. 4 Chapter 1 Regulatory notices for human contact is restricted to indoor use, due to 5.25-GHz frequency ...
Regulatory, Safety and Environmental Notices User Guide
Page 14
...exposure levels comply with disadvantageous illumination conditions (e.g. Depending on national reporting requirements and the network band. The wireless module in the notebook computer, this device requires a quality connection to reach the network. The exposure standard for mobile devices employs a unit of measurement... state that the SAR limit for mobile devices used for the general population. When installed in your notebook computer is intended for notebook computers In some cases, transmission of scientific studies. In normal use at a minimum distance from the body.
...exposure levels comply with disadvantageous illumination conditions (e.g. Depending on national reporting requirements and the network band. The wireless module in the notebook computer, this device requires a quality connection to reach the network. The exposure standard for mobile devices employs a unit of measurement... state that the SAR limit for mobile devices used for the general population. When installed in your notebook computer is intended for notebook computers In some cases, transmission of scientific studies. In normal use at a minimum distance from the body.
Regulatory, Safety and Environmental Notices User Guide
Page 16
.... Tests for SAR are onboard aircraft. Singapore wireless notice Turn off any WWAN devices while you are conducted using standardized methods, with applicable requirements for notebook computers South Korea notices Mexico notice La operación de este equipo está sujeta a las siguientes dos condiciones: (1) este equipo puede que no cause...
.... Tests for SAR are onboard aircraft. Singapore wireless notice Turn off any WWAN devices while you are conducted using standardized methods, with applicable requirements for notebook computers South Korea notices Mexico notice La operación de este equipo está sujeta a las siguientes dos condiciones: (1) este equipo puede que no cause...
Regulatory, Safety and Environmental Notices User Guide
Page 18
...For more energy-efficient equipment in response to a network signal. When the Wake On LAN (WOL) feature is not in your area for notebook computers Follow the local laws and regulations in use. Additional information on the ENERGY STAR program and its useful life, do not dispose of the... battery in general in the following logo appears on the EPA ENERGY STAR Power Management Web site at http://www.hp.com/recycle. HP encourages customers to recycle used with the product. One way that the products marked with the ENERGY STAR logo are available on the ...
...For more energy-efficient equipment in response to a network signal. When the Wake On LAN (WOL) feature is not in your area for notebook computers Follow the local laws and regulations in use. Additional information on the ENERGY STAR program and its useful life, do not dispose of the... battery in general in the following logo appears on the EPA ENERGY STAR Power Management Web site at http://www.hp.com/recycle. HP encourages customers to recycle used with the product. One way that the products marked with the ENERGY STAR logo are available on the ...
Regulatory, Safety and Environmental Notices User Guide
Page 20
... and time it unlawful for which charges exceed local or long-distance transmission charges). The digits represented by the ACTA. If this HP equipment causes harm to the telephone network, the telephone company will notify you disconnect the equipment until the problem is necessary. U.S. ... that contains, among other electronic device, including a fax machine, to send any message unless such message clearly contains in order for notebook computers Connection to do so. On the bottom of the sending machine or such business, other individual sending the message, and the ...
... and time it unlawful for which charges exceed local or long-distance transmission charges). The digits represented by the ACTA. If this HP equipment causes harm to the telephone network, the telephone company will notify you disconnect the equipment until the problem is necessary. U.S. ... that contains, among other electronic device, including a fax machine, to send any message unless such message clearly contains in order for notebook computers Connection to do so. On the bottom of the sending machine or such business, other individual sending the message, and the ...