User Guide
Page 6
...-finger slide (touch screen) ...30 Using an optional keyboard or mouse...30 Using an on-screen keyboard (select products only)...30 5 Entertainment features ...31 Using a camera (select products only) ...31 Using audio ...31 Connecting speakers...31 Connecting headphones ...31 Connecting headsets ...32 Using sound settings ...32 Viewing or changing sound settings ...32 Using the control panel to view and control audio settings 32 Using video...33 Connecting a Thunderbolt device using a USB Type-C cable (select products only 33 Connecting a DisplayPort device using a USB Type-C cable (select...
...-finger slide (touch screen) ...30 Using an optional keyboard or mouse...30 Using an on-screen keyboard (select products only)...30 5 Entertainment features ...31 Using a camera (select products only) ...31 Using audio ...31 Connecting speakers...31 Connecting headphones ...31 Connecting headsets ...32 Using sound settings ...32 Viewing or changing sound settings ...32 Using the control panel to view and control audio settings 32 Using video...33 Connecting a Thunderbolt device using a USB Type-C cable (select products only 33 Connecting a DisplayPort device using a USB Type-C cable (select...
User Guide
Page 7
...-sealed battery ...44 Running on external power ...44 7 Security ...46 Protecting the computer...46 Using passwords ...47 Setting passwords in Windows...47 Setting passwords in Computer Setup ...47 Managing a BIOS administrator password ...48 Setting a new BIOS administrator password 48 Changing a BIOS administrator password ...49 Deleting a BIOS administrator password...49 Entering a BIOS administrator password ...50 Using DriveLock Security Options...50 Selecting Automatic DriveLock (select products only 50 Enabling Automatic DriveLock...50 Disabling Automatic DriveLock...51 Entering an...
...-sealed battery ...44 Running on external power ...44 7 Security ...46 Protecting the computer...46 Using passwords ...47 Setting passwords in Windows...47 Setting passwords in Computer Setup ...47 Managing a BIOS administrator password ...48 Setting a new BIOS administrator password 48 Changing a BIOS administrator password ...49 Deleting a BIOS administrator password...49 Entering a BIOS administrator password ...50 Using DriveLock Security Options...50 Selecting Automatic DriveLock (select products only 50 Enabling Automatic DriveLock...50 Disabling Automatic DriveLock...51 Entering an...
User Guide
Page 10
... HP Support Assistant. Finding information To locate resources that you set up , restoring, and recovering on page 21. ● Update your antivirus software-Protect your keyboard. Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations Getting started This computer is preinstalled on your computer from an open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided...
... HP Support Assistant. Finding information To locate resources that you set up , restoring, and recovering on page 21. ● Update your antivirus software-Protect your keyboard. Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations Getting started This computer is preinstalled on your computer from an open the HP Support Assistant app (select products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided...
User Guide
Page 30
... with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network (WWAN) device that world. or - Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. Depending on your computer model, you have a wireless button, one or more of these features. ● Wireless button (also called airplane mode key or wireless key) ● Operating system controls Wireless button The...
... with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network (WWAN) device that world. or - Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. Depending on your computer model, you have a wireless button, one or more of these features. ● Wireless button (also called airplane mode key or wireless key) ● Operating system controls Wireless button The...
User Guide
Page 52
... the HP Support Assistant app. ‒ or - Select Troubleshooting and fixes (select products only) or Fixes & Diagnostics, select Check your battery should be replaced, contact support. or - ● The Power icon shows a low or critical battery notification. Finding battery information in one of the display. ● Turn off wireless devices when you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove...
... the HP Support Assistant app. ‒ or - Select Troubleshooting and fixes (select products only) or Fixes & Diagnostics, select Check your battery should be replaced, contact support. or - ● The Power icon shows a low or critical battery notification. Finding battery information in one of the display. ● Turn off wireless devices when you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove...
User Guide
Page 55
... Setup* Unauthorized startup from a variety of risks, such as deterrents. NOTE: Your computer supports Computrace, which runs under any operating system) can use the touch screen. 46 Chapter 7 Security If the computer is stolen, Computrace can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to the contents of a hard drive DriveLock password...
... Setup* Unauthorized startup from a variety of risks, such as deterrents. NOTE: Your computer supports Computrace, which runs under any operating system) can use the touch screen. 46 Chapter 7 Security If the computer is stolen, Computrace can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to the contents of a hard drive DriveLock password...
User Guide
Page 59
... random user password automatically unlocks the drive. When Automatic DriveLock is moved to the internal hard drives of a hard drive. If the drive is enabled, a random DriveLock user password and a DriveLock master password derived from the BIOS administrator password are using the same keys that you used to set a BIOS administrator password before you can be applied only to another computer, you are created. b. Turn off the computer. 6. Entering a BIOS administrator password At the BIOS administrator password prompt, type your new password...
... random user password automatically unlocks the drive. When Automatic DriveLock is moved to the internal hard drives of a hard drive. If the drive is enabled, a random DriveLock user password and a DriveLock master password derived from the BIOS administrator password are using the same keys that you used to set a BIOS administrator password before you can be applied only to another computer, you are created. b. Turn off the computer. 6. Entering a BIOS administrator password At the BIOS administrator password prompt, type your new password...
User Guide
Page 64
.... Installing software updates HP, Windows, and third-party software installed on -screen instructions to perform, and then reenable the firewall. Select Get Started, and then follow the on your computer should be kept up to a system or network. The default setting is preinstalled on your computer. For more information about computer viruses, access the HP Support Assistant. NOTE: Under some circumstances a firewall can detect most cases, repair...
.... Installing software updates HP, Windows, and third-party software installed on -screen instructions to perform, and then reenable the firewall. Select Get Started, and then follow the on your computer should be kept up to a system or network. The default setting is preinstalled on your computer. For more information about computer viruses, access the HP Support Assistant. NOTE: Under some circumstances a firewall can detect most cases, repair...
User Guide
Page 65
... taskbar or Windows Control Panel. For more information, go to https://www.hpdaas.com/. You can use the fingerprint reader, you can quickly download and install the software, which may not prevent the computer from being mishandled or stolen. To schedule a time for installing updates, select Advanced Options, and then follow the device manufacturer's instructions. Using HP Client Security (select products only) HP Client Security software is designed...
... taskbar or Windows Control Panel. For more information, go to https://www.hpdaas.com/. You can use the fingerprint reader, you can quickly download and install the software, which may not prevent the computer from being mishandled or stolen. To schedule a time for installing updates, select Advanced Options, and then follow the device manufacturer's instructions. Using HP Client Security (select products only) HP Client Security software is designed...
User Guide
Page 74
Insert the HP Recovery media. 2. Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. Using HP Sure Recover, an administrator or user can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for boot options. ● For tablets without installed recovery software. Changing the computer boot order 65 To change the computer boot order, the order of your documentation. Select...
Insert the HP Recovery media. 2. Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. Using HP Sure Recover, an administrator or user can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for boot options. ● For tablets without installed recovery software. Changing the computer boot order 65 To change the computer boot order, the order of your documentation. Select...
User Guide
Page 75
... as hard drives, display, keyboard, mouse, and printer). Your changes go into effect when the computer restarts. 10 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set at the factory, follow the on-screen instructions. To exit Computer Setup, choose one or more methods. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to...
... as hard drives, display, keyboard, mouse, and printer). Your changes go into effect when the computer restarts. 10 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set at the factory, follow the on-screen instructions. To exit Computer Setup, choose one or more methods. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to...
User Guide
Page 77
... has been downloaded to enter the Boot Device Options menu. 2. You might need to access this information to download your hard drive designation. Follow any software updates, especially system BIOS updates. If no instructions are displayed on the screen after it to the BIOS version currently installed on or restart the computer, and when the HP logo appears, press f9 to your hard drive. Complete the installation by following the on -screen instructions. 4. Changing the boot order using the f9...
... has been downloaded to enter the Boot Device Options menu. 2. You might need to access this information to download your hard drive designation. Follow any software updates, especially system BIOS updates. If no instructions are displayed on the screen after it to the BIOS version currently installed on or restart the computer, and when the HP logo appears, press f9 to your hard drive. Complete the installation by following the on -screen instructions. 4. Changing the boot order using the f9...
User Guide
Page 94
... Accessibility Professionals 80 J jacks audio-out (headphone)/audio-in (microphone) combo 5, 6 network 5, 6 RJ-45 (network) 5, 6 K keyboard and optional mouse using 30 keyboard backlight action key 14 keypad integrated numeric 13 keys action 13 esc 12 fn 12 num lk 13 touchpad 14 Windows 12 Windows application 12 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 left control zone, identifying 9 left side components 5 lights AC adapter and battery 4 battery 4 camera 7 caps lock 9 fn lock 9 microphone...
... Accessibility Professionals 80 J jacks audio-out (headphone)/audio-in (microphone) combo 5, 6 network 5, 6 RJ-45 (network) 5, 6 K keyboard and optional mouse using 30 keyboard backlight action key 14 keypad integrated numeric 13 keys action 13 esc 12 fn 12 num lk 13 touchpad 14 Windows 12 Windows application 12 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 left control zone, identifying 9 left side components 5 lights AC adapter and battery 4 battery 4 camera 7 caps lock 9 fn lock 9 microphone...
User Guide
Page 95
... HP PC Hardware Diagnostics UEFI settings customizing 74 using 74 resources, accessibility 82 restoring 63 restoring and recovery methods 64 right control zone, identifying 9 right side components 3 RJ-45 (network) jack, identifying 5, 6 RJ-45 (network) lights, identifying 5, 6 S screen brightness action keys 13 Section 508 accessibility standards 81 security cable 56 security cable slot, identifying 5 serial number, computer 17 service labels, locating 17 setup utility navigating and selecting 66 restoring factory settings 66 shipping the computer 61 shutdown 41 SIM card...
... HP PC Hardware Diagnostics UEFI settings customizing 74 using 74 resources, accessibility 82 restoring 63 restoring and recovery methods 64 right control zone, identifying 9 right side components 3 RJ-45 (network) jack, identifying 5, 6 RJ-45 (network) lights, identifying 5, 6 S screen brightness action keys 13 Section 508 accessibility standards 81 security cable 56 security cable slot, identifying 5 serial number, computer 17 service labels, locating 17 setup utility navigating and selecting 66 restoring factory settings 66 shipping the computer 61 shutdown 41 SIM card...
User Guide
Page 96
... 16 video 33 DisplayPort device 34 HDMI port 35 Thunderbolt Port device 33 USB Type-C 33, 34 wireless displays 38 volume adjusting 14 mute 14 W Windows backup 63 recovery media 63 system restore point 63 Windows application key, identifying 12 Windows Hello using 54 Windows key, identifying 12 Windows tools, using 63 wireless action key 14 wireless antennas, identifying 7 wireless button 21 wireless certification label 17 wireless controls button 21 operating system 21 wireless key 21 wireless light 21 wireless network (WLAN) connecting 22 corporate WLAN connection 22 functional range...
... 16 video 33 DisplayPort device 34 HDMI port 35 Thunderbolt Port device 33 USB Type-C 33, 34 wireless displays 38 volume adjusting 14 mute 14 W Windows backup 63 recovery media 63 system restore point 63 Windows application key, identifying 12 Windows Hello using 54 Windows key, identifying 12 Windows tools, using 63 wireless action key 14 wireless antennas, identifying 7 wireless button 21 wireless certification label 17 wireless controls button 21 operating system 21 wireless key 21 wireless light 21 wireless network (WLAN) connecting 22 corporate WLAN connection 22 functional range...
Maintenance and Service Guide
Page 48
...). 3. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Prepare the computer for disassembly (see Preparation for Customer Self-Repair parts Disconnect the battery cable from the system board (see Bottom cover on the module until it is seated (2). 2. Remove the bottom cover (see Battery on page 37). 2. Remove the WLAN module: 1. Table 5-3 WLAN module descriptions and part numbers Description Intel...
...). 3. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Prepare the computer for disassembly (see Preparation for Customer Self-Repair parts Disconnect the battery cable from the system board (see Bottom cover on the module until it is seated (2). 2. Remove the bottom cover (see Battery on page 37). 2. Remove the WLAN module: 1. Table 5-3 WLAN module descriptions and part numbers Description Intel...
Maintenance and Service Guide
Page 77
... HP logo appears, press f9 to download your computer. Follow the on -screen instructions to enter the Boot Device Options menu. 2. You will need this path when you are displayed, follow the on the screen reports a successful installation, you can check for example, filename.exe). Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Changing the boot order using the f9 prompt To dynamically choose a boot device for updates...
... HP logo appears, press f9 to download your computer. Follow the on -screen instructions to enter the Boot Device Options menu. 2. You will need this path when you are displayed, follow the on the screen reports a successful installation, you can check for example, filename.exe). Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Changing the boot order using the f9 prompt To dynamically choose a boot device for updates...
Maintenance and Service Guide
Page 101
... part numbers 49 fingerprint reader, identifying 14 fn key, identifying 14 fn lock light, identifying 11 G graphics, product description 1 grounding methods 28-30 guidelines packaging 28, 34 transporting 28, 34 workstation 28 H hard drive product description 1 specifications 80 heat sink removal 51 spare part numbers 51 hinge illustrated 23 spare part number 23 HP PC Hardware Diagnostics UEFI downloading 77 failure ID code 76 starting 77 using 76 HP PC Hardware Diagnostics Windows accessing...
... part numbers 49 fingerprint reader, identifying 14 fn key, identifying 14 fn lock light, identifying 11 G graphics, product description 1 grounding methods 28-30 guidelines packaging 28, 34 transporting 28, 34 workstation 28 H hard drive product description 1 specifications 80 heat sink removal 51 spare part numbers 51 hinge illustrated 23 spare part number 23 HP PC Hardware Diagnostics UEFI downloading 77 failure ID code 76 starting 77 using 76 HP PC Hardware Diagnostics Windows accessing...
Maintenance and Service Guide
Page 102
...11 processor product description 1 product description audio 2 display panel 1 graphics 1 hard drive 1 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 3 primary storage 1 processors 1 product name 1 RJ-45 (network) jack 2 security 4 sensors 3 serviceability 5 solid-state drive 1 video 2 wireless 2 product name 1 product name and number, computer 16 R recovery 71 discs 72 media 72 USB flash drive 72 recovery media 71 creating using HP Cloud Recovery Download Tool 71 creating using Windows tools 71 regulatory information regulatory label 16...
...11 processor product description 1 product description audio 2 display panel 1 graphics 1 hard drive 1 keyboard 3 memory module 1 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 3 primary storage 1 processors 1 product name 1 RJ-45 (network) jack 2 security 4 sensors 3 serviceability 5 solid-state drive 1 video 2 wireless 2 product name 1 product name and number, computer 16 R recovery 71 discs 72 media 72 USB flash drive 72 recovery media 71 creating using HP Cloud Recovery Download Tool 71 creating using Windows tools 71 regulatory information regulatory label 16...
Maintenance and Service Guide
Page 103
...serial number, computer 16 service labels, locating 16 serviceability, product description 5 setup utility navigating and selecting 67 restoring factory settings 67 slots security cable 7 smart card 8 smart card reader removal 56 spare part numbers 56 smart card slot, identifying 8 solid-state drive illustrated 21 product description 1 removal and replacement 41 spare part number 21 specifications 81 spare part country codes 65 speaker removal 46 spare part numbers 46 speakers illustrated 20 spare part number 20 speakers, identifying 14 special keys, using 14 specifications computer 80 display...
...serial number, computer 16 service labels, locating 16 serviceability, product description 5 setup utility navigating and selecting 67 restoring factory settings 67 slots security cable 7 smart card 8 smart card reader removal 56 spare part numbers 56 smart card slot, identifying 8 solid-state drive illustrated 21 product description 1 removal and replacement 41 spare part number 21 specifications 81 spare part country codes 65 speaker removal 46 spare part numbers 46 speakers illustrated 20 spare part number 20 speakers, identifying 14 special keys, using 14 specifications computer 80 display...