HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to...
... for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to...
Regulatory, Safety and Environmental Notices User Guide
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... 15 minutes (varies by model) Product will exit sleep 44 Chapter 6 Environmental notices for computer products is supported by the U.S. Power management allows a computer to 30 minutes (varies by model) Time to activate computer sleep mode (minutes) Resuming from sleep in use. Brazil hardware recycling information Não descarte o produto eletrônico em lixo comum HEWLETT PACKARD BRASIL LTDA (HP) AV. Ao final...
... 15 minutes (varies by model) Product will exit sleep 44 Chapter 6 Environmental notices for computer products is supported by the U.S. Power management allows a computer to 30 minutes (varies by model) Time to activate computer sleep mode (minutes) Resuming from sleep in use. Brazil hardware recycling information Não descarte o produto eletrônico em lixo comum HEWLETT PACKARD BRASIL LTDA (HP) AV. Ao final...
User Guide
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... features ...24 Using the webcam ...25 Using audio ...26 Connecting speakers ...26 Connecting headphones and microphones 26 Using Beats Audio (select models only 26 Accessing Beats Audio Control Panel 26 Enabling and disabling Beats Audio 26 Testing your audio features 27 Using HP Connected Music ...27 Using video ...27 Connecting video devices by using an HDMI cable 28 Setting up HDMI audio 28 Discovering and connecting to Miracast-compatible wireless displays (select models only) ...29 6 Navigating the screen ...30 Using the TouchPad and gestures ...30 Tapping ...31 Scrolling ...32...
... features ...24 Using the webcam ...25 Using audio ...26 Connecting speakers ...26 Connecting headphones and microphones 26 Using Beats Audio (select models only 26 Accessing Beats Audio Control Panel 26 Enabling and disabling Beats Audio 26 Testing your audio features 27 Using HP Connected Music ...27 Using video ...27 Connecting video devices by using an HDMI cable 28 Setting up HDMI audio 28 Discovering and connecting to Miracast-compatible wireless displays (select models only) ...29 6 Navigating the screen ...30 Using the TouchPad and gestures ...30 Tapping ...31 Scrolling ...32...
User Guide
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... Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics (UEFI 63 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 65 Restore and recovery ...66 Recovering using HP Recovery Manager 67 What you need to know 67 Using the HP Recovery partition (select models only 67 Using HP Recovery media to recover 68 Changing the tablet boot order 68 Removing the HP Recovery partition...
... Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using HP PC Hardware Diagnostics (UEFI 63 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 65 Restore and recovery ...66 Recovering using HP Recovery Manager 67 What you need to know 67 Using the HP Recovery partition (select models only 67 Using HP Recovery media to recover 68 Changing the tablet boot order 68 Removing the HP Recovery partition...
User Guide
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... a connection. 1. The battery light on the keyboard base turns off . From the Start screen, swipe from the right edge of the TouchPad or touch screen to the keyboard base(2). NOTE: After the keyboard base has been paired with the tablet to the keyboard base on page 19 for 3 seconds or until the pairing light begins to blink rapidly (3). 4. Type the PIN code and press Enter. See Charging the keyboard base battery...
... a connection. 1. The battery light on the keyboard base turns off . From the Start screen, swipe from the right edge of the TouchPad or touch screen to the keyboard base(2). NOTE: After the keyboard base has been paired with the tablet to the keyboard base on page 19 for 3 seconds or until the pairing light begins to blink rapidly (3). 4. Type the PIN code and press Enter. See Charging the keyboard base battery...
User Guide
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... shops, hotels, and universities. Mobile network operators install base stations (similar to a network Using the wireless controls You can exchange software and data with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) device that gives you get connected to that is stored in your tablet using the operating system controls. Sharing data and drives and accessing software When your tablet is copy-protected...
... shops, hotels, and universities. Mobile network operators install base stations (similar to a network Using the wireless controls You can exchange software and data with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select models only)-A wireless wide area network (WWAN) device that gives you get connected to that is stored in your tablet using the operating system controls. Sharing data and drives and accessing software When your tablet is copy-protected...
User Guide
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... have different keys and keyboard functions than those discussed in combination with the appropriate action key. NOTE: To conserve battery power, turn off or on opening Setup Utility (BIOS), and then follow the instructions at the factory. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on the keyboard base allows you hold the key. f4 Switches the screen image between display devices connected to support. To use action keys and hot keys to...
... have different keys and keyboard functions than those discussed in combination with the appropriate action key. NOTE: To conserve battery power, turn off or on opening Setup Utility (BIOS), and then follow the instructions at the factory. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on the keyboard base allows you hold the key. f4 Switches the screen image between display devices connected to support. To use action keys and hot keys to...
User Guide
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... timeouts using Power Options. 1. Click Change Settings that are currently unavailable. 4. When the tablet exits Hibernation, the power lights turn on wakeup. 3. NOTE: If you must enter your Windows password before your Windows password before the tablet will return to the screen. NOTE: If you need to reveal the charms. Click Settings, click the Power icon, and then click Sleep. Manually initiating and exiting Hibernation (select models only) You can enable user...
... timeouts using Power Options. 1. Click Change Settings that are currently unavailable. 4. When the tablet exits Hibernation, the power lights turn on wakeup. 3. NOTE: If you must enter your Windows password before your Windows password before the tablet will return to the screen. NOTE: If you need to reveal the charms. Click Settings, click the Power icon, and then click Sleep. Manually initiating and exiting Hibernation (select models only) You can enable user...
User Guide
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... external hardware device that you have immediate access to save your work and close all open apps such as emails. Be sure to your updated information. ▲ To enable this feature or manually adjust the settings, from external power. Refreshing your software content with Intel Smart Connect Technology (select models only) 53 Save your work before shutdown is possible by briefly pressing the power button. 1. When the tablet exits Sleep...
... external hardware device that you have immediate access to save your work and close all open apps such as emails. Be sure to your updated information. ▲ To enable this feature or manually adjust the settings, from external power. Refreshing your software content with Intel Smart Connect Technology (select models only) 53 Save your work before shutdown is possible by briefly pressing the power button. 1. When the tablet exits Sleep...
User Guide
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.... To set , entered, changed , or deleted. Using passwords 59 Setting Windows passwords Password User password Administrator password Function Protects access to tablet contents. Connect an optional USB keyboard (purchased separately) to access Setup Utility (BIOS) contents. Tap Security, and then follow the on or restart the tablet, quickly press esc, and then press f10. 3. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on password at the first password check, you cannot access Setup...
.... To set , entered, changed , or deleted. Using passwords 59 Setting Windows passwords Password User password Administrator password Function Protects access to tablet contents. Connect an optional USB keyboard (purchased separately) to access Setup Utility (BIOS) contents. Tap Security, and then follow the on or restart the tablet, quickly press esc, and then press f10. 3. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on password at the first password check, you cannot access Setup...
User Guide
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... is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network to protect all the computers on a system, all critical updates from the Start screen, type support, and then select the HP Support Assistant app. Antivirus software can be kept up to function abnormally. Any data that protects only the tablet it can disable programs, utilities, or the operating system...
... is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network to protect all the computers on a system, all critical updates from the Start screen, type support, and then select the HP Support Assistant app. Antivirus software can be kept up to function abnormally. Any data that protects only the tablet it can disable programs, utilities, or the operating system...
User Guide
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... the HP Support Assistant app. 2. Follow the on-screen instructions to download your selection to install the update. You will need this path when you can isolate hardware failures from your hard drive. Follow any device, cable, or cord. 1. Click your hard drive that it has been downloaded to locate the update later, after the download is complete. Identify the most recent BIOS update and compare it to reliable external power using the AC adapter. BIOS installation...
... the HP Support Assistant app. 2. Follow the on-screen instructions to download your selection to install the update. You will need this path when you can isolate hardware failures from your hard drive. Follow any device, cable, or cord. 1. Click your hard drive that it has been downloaded to locate the update later, after the download is complete. Identify the most recent BIOS update and compare it to reliable external power using the AC adapter. BIOS installation...
User Guide
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..., click HP UEFI Support Environment. - Click Download, and then select Run. 64 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to let HP automatically detect your operating system. 5. BIOS 2. Option 2: Support and Drivers page-Provides downloads for a specific product for the diagnostic tools, in English only. or - Provides access to...
..., click HP UEFI Support Environment. - Click Download, and then select Run. 64 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to let HP automatically detect your operating system. 5. BIOS 2. Option 2: Support and Drivers page-Provides downloads for a specific product for the diagnostic tools, in English only. or - Provides access to...
User Guide
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... several options for restoring from the HP Recovery partition (select models only) or use the HP Recovery media that the tablet is connected to AC power before beginning these steps (select models only). 1. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you have finished creating all of HP Recovery Manager to reinstall the individual application or driver. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs...
... several options for restoring from the HP Recovery partition (select models only) or use the HP Recovery media that the tablet is connected to AC power before beginning these steps (select models only). 1. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you have finished creating all of HP Recovery Manager to reinstall the individual application or driver. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs...
User Guide
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... installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the tablet to its original factory state by using the HP Recovery media that you need for your personal data. Before beginning recovery, back up any personal data you to recover the tablet to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. The HP Recovery partition...
... installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the tablet to its original factory state by using the HP Recovery media that you need for your personal data. Before beginning recovery, back up any personal data you to recover the tablet to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. The HP Recovery partition...
User Guide
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... Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you press the power button. 2. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Changing the tablet boot order If tablet does not restart in HP Recovery Manager, you remove the Recovery partition, create HP Recovery media; Insert the HP Recovery media you want to free up hard drive space. Select the optical drive or USB flash drive you created. 2. Select Troubleshoot from the HP Recovery partition: IMPORTANT: Connect an optional USB keyboard (purchased...
... Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you press the power button. 2. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Changing the tablet boot order If tablet does not restart in HP Recovery Manager, you remove the Recovery partition, create HP Recovery media; Insert the HP Recovery media you want to free up hard drive space. Select the optical drive or USB flash drive you created. 2. Select Troubleshoot from the HP Recovery partition: IMPORTANT: Connect an optional USB keyboard (purchased...
User Guide
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... to do 2 H hard drive light 7 HDMI configuring audio 28 HDMI port connecting 28 identifying 6, 25 headphones and microphones, connecting 26 Hibernation exiting 49 initiated during critical battery level 51 initiating 49 high-definition devices, connecting 28, 29 HP and third-party software updates, installing 61 HP Connected Music 27 HP PC Hardware Diagnostics (UEFI) downloading 64 using 63 HP Recovery Manager correcting boot problems 68 starting 68 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 67 removing 68 I input power 69 installing critical security updates 60...
... to do 2 H hard drive light 7 HDMI configuring audio 28 HDMI port connecting 28 identifying 6, 25 headphones and microphones, connecting 26 Hibernation exiting 49 initiated during critical battery level 51 initiating 49 high-definition devices, connecting 28, 29 HP and third-party software updates, installing 61 HP Connected Music 27 HP PC Hardware Diagnostics (UEFI) downloading 64 using 63 HP Recovery Manager correcting boot problems 68 starting 68 HP Recovery media creating 65 recovery 68 HP Recovery partition recovery 67 removing 68 I input power 69 installing critical security updates 60...
User Guide
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... starting 68 supported discs 65 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 68 regulatory information regulatory label 11 wireless certification labels 11 restore Windows File History 66 right-edge swipe 40 S scrolling TouchPad gesture 32 security, wireless 22 serial number 11 serial number, tablet 11 service labels locating 11 setting password protection on wakeup 49 settings autorotate lock 13 brightness 13 changing 13 landscape view 13 portrait view 13 tablet orientation 13 setup...
... starting 68 supported discs 65 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 68 regulatory information regulatory label 11 wireless certification labels 11 restore Windows File History 66 right-edge swipe 40 S scrolling TouchPad gesture 32 security, wireless 22 serial number 11 serial number, tablet 11 service labels locating 11 setting password protection on wakeup 49 settings autorotate lock 13 brightness 13 changing 13 landscape view 13 portrait view 13 tablet orientation 13 setup...
HP ENVY x2 (model numbers 13- j000 through 13-j099) Maintenance and Service Guide
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...;1 WiFi + Bluetooth 4.0 Combo Adapter Spare part number 756751-005 784644-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the system board (see Back cover on page 25). Disconnect all external devices connected to install the docking port board. Before removing the WLAN module...
...;1 WiFi + Bluetooth 4.0 Combo Adapter Spare part number 756751-005 784644-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the system board (see Back cover on page 25). Disconnect all external devices connected to install the docking port board. Before removing the WLAN module...
HP ENVY x2 (model numbers 13- j000 through 13-j099) Maintenance and Service Guide
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... update. 4. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Click Updates and tune-ups, and then click Check for example, filename.exe). You will need this path when you connect your hard drive. 42 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) During the download and installation, follow these instructions: Do not disconnect power from the tablet by following the on -screen instructions to download your BIOS, make...
... update. 4. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Click Updates and tune-ups, and then click Check for example, filename.exe). You will need this path when you connect your hard drive. 42 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) During the download and installation, follow these instructions: Do not disconnect power from the tablet by following the on -screen instructions to download your BIOS, make...