Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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... down the computer Using a keyboard and mouse Using touch gestures 1. Locating the Start button and the Start menu The Start button is displayed in the lower-left corner of the Start screen. Tap Shut down, and then tap Shut down . display the charms, and then tap 2. Swipe from the Start menu, follow the instructions below to display the Start button and the Start menu. The Start menu offers quick access to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut...
... down the computer Using a keyboard and mouse Using touch gestures 1. Locating the Start button and the Start menu The Start button is displayed in the lower-left corner of the Start screen. Tap Shut down, and then tap Shut down . display the charms, and then tap 2. Swipe from the Start menu, follow the instructions below to display the Start button and the Start menu. The Start menu offers quick access to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut...
Start Here
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... on -screen instructions to the User Guide for restore and recovery steps for your computer. 2. To access HP Software Setup: 1. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for the presence of the HP Recovery partition or Windows partition, from the Start screen, type file and then select File Explorer. Checking for recovery partitions NOTE: If you need to access the HP Support Assistant has changed. 1. Select HP Software Setup. 3. Using Windows backup and restore For...
... on -screen instructions to the User Guide for restore and recovery steps for your computer. 2. To access HP Software Setup: 1. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for the presence of the HP Recovery partition or Windows partition, from the Start screen, type file and then select File Explorer. Checking for recovery partitions NOTE: If you need to access the HP Support Assistant has changed. 1. Select HP Software Setup. 3. Using Windows backup and restore For...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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... description ...1 2 External component identification ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons, speakers, and fingerprint reader (select models only 9 Keys ...10 Using the action keys ...10 Left side ...12 Right side ...13 Bottom ...14 Service tag ...15 3 Illustrated parts catalog ...16 Computer major components ...16 Miscellaneous parts ...20 Display assembly subcomponents ...21 Mass storage devices ...22 Sequential part number listing ...23 4 Removal and replacement procedures...
... description ...1 2 External component identification ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons, speakers, and fingerprint reader (select models only 9 Keys ...10 Using the action keys ...10 Left side ...12 Right side ...13 Bottom ...14 Service tag ...15 3 Illustrated parts catalog ...16 Computer major components ...16 Miscellaneous parts ...20 Display assembly subcomponents ...21 Mass storage devices ...22 Sequential part number listing ...23 4 Removal and replacement procedures...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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... warranty to access and replace Customer Self-Repair parts successfully. Make special note of your warranty. NOTE: HP continually improves and changes product parts. 5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. Installing a part not supported by the Customer Self-Repair program may void your computer. Component replacement procedures NOTE: Please read and follow the on the service tag...
... warranty to access and replace Customer Self-Repair parts successfully. Make special note of your warranty. NOTE: HP continually improves and changes product parts. 5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. Installing a part not supported by the Customer Self-Repair program may void your computer. Component replacement procedures NOTE: Please read and follow the on the service tag...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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... computer is off the computer. Click the Download button, and then follow these steps: 1. Remove the service cover (see Battery on -screen instructions. Click the link for the most recent BIOS. 8. Remove the battery (see WLAN module on each side of the memory module shield and swing it down through the operating system. 2. 7. If you are accessible. 2. Disconnect all external devices from the computer. 3. Spread the retaining tabs...
... computer is off the computer. Click the Download button, and then follow these steps: 1. Remove the service cover (see Battery on -screen instructions. Click the link for the most recent BIOS. 8. Remove the battery (see WLAN module on each side of the memory module shield and swing it down through the operating system. 2. 7. If you are accessible. 2. Disconnect all external devices from the computer. 3. Spread the retaining tabs...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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...). 5. Make special note of each screw size and location during removal and replacement. Disconnect the power from the computer by an authorized service provider. Remove the RTC battery: ▲ Use a thin, non-conductive tool (1) to http://partsurfer.hp.com, select your computer, go to remove the disc cell RTC battery (2) from the socket on the system board. Accessing these steps: 1. NOTE: HP continually improves and changes product parts...
...). 5. Make special note of each screw size and location during removal and replacement. Disconnect the power from the computer by an authorized service provider. Remove the RTC battery: ▲ Use a thin, non-conductive tool (1) to http://partsurfer.hp.com, select your computer, go to remove the disc cell RTC battery (2) from the socket on the system board. Accessing these steps: 1. NOTE: HP continually improves and changes product parts...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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... a network, consult the network administrator before installing any instructions that appear on -screen instructions to download your hard drive. NOTE: If your hard drive designation. You may need to reliable external power using the AC adapter. Double-click the file that contains the update. 4. Updating the BIOS 77 Click Updates and tune-ups, and then click Check for example, filename.exe). If no instructions appear, follow these steps: a. From the Windows desktop...
... a network, consult the network administrator before installing any instructions that appear on -screen instructions to download your hard drive. NOTE: If your hard drive designation. You may need to reliable external power using the AC adapter. Double-click the file that contains the update. 4. Updating the BIOS 77 Click Updates and tune-ups, and then click Check for example, filename.exe). If no instructions appear, follow these steps: a. From the Windows desktop...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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... reinstall the software from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support, or by the manufacturer. For more information, see Help and Support. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - For more information see Removing the HP Recovery partition (select models only) on...
... reinstall the software from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support, or by the manufacturer. For more information, see Help and Support. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - For more information see Removing the HP Recovery partition (select models only) on...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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...You can change the computer boot order. or Turn on page 81. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select models only) on or restart the computer, quickly press the Windows button, and then tap f9 for boot options. 3. Follow these steps (select models only). 1. Select the optical drive or USB flash drive from the HP Recovery partition. Follow the on -screen instructions. Restore and recovery 85 Changing the computer boot order If...
...You can change the computer boot order. or Turn on page 81. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select models only) on or restart the computer, quickly press the Windows button, and then tap f9 for boot options. 3. Follow these steps (select models only). 1. Select the optical drive or USB flash drive from the HP Recovery partition. Follow the on -screen instructions. Restore and recovery 85 Changing the computer boot order If...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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..., creating 83 model name 1 mute light, identifying 8 N network jack, identifying 13 O operating system, product description 3 optical drive precautions 29 spare part number 22, 25 original system recovery 83 P packaging guidelines 31 plastic parts, service considerations 28 pointing device, product description 3 ports HDMI 12 product description 3 USB 2.0 13 USB 3.0 12 USB 3.0 (powered) charging 12 power button board removal 72 spare part number 17, 24, 72 power button, identifying 9 power connector cable removal 65 spare part number 17, 24, 65 power connector, identifying 14 power cord set...
..., creating 83 model name 1 mute light, identifying 8 N network jack, identifying 13 O operating system, product description 3 optical drive precautions 29 spare part number 22, 25 original system recovery 83 P packaging guidelines 31 plastic parts, service considerations 28 pointing device, product description 3 ports HDMI 12 product description 3 USB 2.0 13 USB 3.0 12 USB 3.0 (powered) charging 12 power button board removal 72 spare part number 17, 24, 72 power button, identifying 9 power connector cable removal 65 spare part number 17, 24, 65 power connector, identifying 14 power cord set...
ENVY m6 Notebook PC ENVY Notebook PC Maintenance and Service Guide
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recovery discs 82, 84 HP Recovery Manager 83 media 84 starting 84 supported discs 82 system 83 USB flash drive 84 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery Manager 82 recovery partition removing 85 removal/replacement procedures 33, 43 right control zone, identifying 7 RJ-45 (network) jack, identifying 13 RJ-45 (network) status lights, identifying 13 RTC battery removal 43 spare part numbers 18, 23, 43 rubber feet removal 45 spare part number 45 Rubber Kit, spare part number 18, 24 S Screw Kit, spare part number 20, 24 security cable slot, identifying...
recovery discs 82, 84 HP Recovery Manager 83 media 84 starting 84 supported discs 82 system 83 USB flash drive 84 using HP Recovery media 82 recovery media creating 81 creating using HP Recovery Manager 82 recovery partition removing 85 removal/replacement procedures 33, 43 right control zone, identifying 7 RJ-45 (network) jack, identifying 13 RJ-45 (network) status lights, identifying 13 RTC battery removal 43 spare part numbers 18, 23, 43 rubber feet removal 45 spare part number 45 Rubber Kit, spare part number 18, 24 S Screw Kit, spare part number 20, 24 security cable slot, identifying...
ENVY m6 Notebook PC Maintenance and Service Guide
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5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. See Service tag on -screen instructions. There are on supported parts for Customer Self-Repair parts For complete and current...
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are as many as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. See Service tag on -screen instructions. There are on supported parts for Customer Self-Repair parts For complete and current...
ENVY m6 Notebook PC Maintenance and Service Guide
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... problems. To update BIOS: 1. Remove the battery (see WLAN module on -screen instructions. Click the Download button, and then follow these steps: 1. Under Step 2: Select a Download, click the BIOS link. 7. Disconnect the power from the computer by unplugging the power cord from the computer. 4. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in Hibernation, turn the computer on page 29). 5. Click Support & Drivers...
... problems. To update BIOS: 1. Remove the battery (see WLAN module on -screen instructions. Click the Download button, and then follow these steps: 1. Under Step 2: Select a Download, click the BIOS link. 7. Disconnect the power from the computer by unplugging the power cord from the computer. 4. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in Hibernation, turn the computer on page 29). 5. Click Support & Drivers...
ENVY m6 Notebook PC Maintenance and Service Guide
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... warranty. NOTE: HP continually improves and changes product parts. 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in Hibernation, turn the computer on -screen instructions. Remove the battery (see WLAN module on page 29). 5. There are unsure whether the computer is off the computer. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. Accessing these steps: 1. Turn off or...
... warranty. NOTE: HP continually improves and changes product parts. 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in Hibernation, turn the computer on -screen instructions. Remove the battery (see WLAN module on page 29). 5. There are unsure whether the computer is off the computer. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. Accessing these steps: 1. Turn off or...
ENVY m6 Notebook PC Maintenance and Service Guide
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... the on-screen instructions to the BIOS version currently installed on your BIOS, make a note of the path to reliable external power using the AC adapter. BIOS installation procedures vary. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Using the hard drive path you recorded earlier, open the folder on your hard drive that appear on the screen after it to download your hard drive. Follow any device, cable, or cord...
... the on-screen instructions to the BIOS version currently installed on your BIOS, make a note of the path to reliable external power using the AC adapter. BIOS installation procedures vary. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Using the hard drive path you recorded earlier, open the folder on your hard drive that appear on the screen after it to download your hard drive. Follow any device, cable, or cord...
ENVY m6 Notebook PC Maintenance and Service Guide
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... Support. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - For more information see Creating HP Recovery media (select models only) on page 68. For software not provided with a preinstalled application or driver, use the Factory Reset option of HP Recovery media. IMPORTANT: Not all methods are available on all models. ● Windows offers several options for installation through HP Recovery Manager should be used if the computer hard drive fails. For more information, see Recovering using HP Recovery Manager...
... Support. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - For more information see Creating HP Recovery media (select models only) on page 68. For software not provided with a preinstalled application or driver, use the Factory Reset option of HP Recovery media. IMPORTANT: Not all methods are available on all models. ● Windows offers several options for installation through HP Recovery Manager should be used if the computer hard drive fails. For more information, see Recovering using HP Recovery Manager...
ENVY m6 Notebook PC Maintenance and Service Guide
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... remove everything and reinstall Windows. You can change the computer boot order, which you can change the boot order: IMPORTANT: For tablets with keyboards attached: ▲ Turn on -screen instructions. 72 Chapter 10 Backing up, restoring, and recovering To change the selection for boot options. Start Computer Setup: For computers or tablets with a detachable keyboard, connect the keyboard to free up all personal files. 2. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to the keyboard...
... remove everything and reinstall Windows. You can change the computer boot order, which you can change the boot order: IMPORTANT: For tablets with keyboards attached: ▲ Turn on -screen instructions. 72 Chapter 10 Backing up, restoring, and recovering To change the selection for boot options. Start Computer Setup: For computers or tablets with a detachable keyboard, connect the keyboard to free up all personal files. 2. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to the keyboard...
ENVY m6 Notebook PC Maintenance and Service Guide
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... 32 hard drive bracket illustrated 19 removal 33 hard drive connector cable illustrated 19 removal 33 Hard Drive Hardware Kit contents 19 spare part number 17, 19, 20 hard drive light 11 HDMI port identifying 11 HDMI-to-VGA adapter, spare part number 18, 20 heat sink removal 47 spare part numbers 16, 20, 21, 47 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 68 recovery 71 HP Recovery partition recovery 71 removing 72 I integrated numeric keypad, identifying 9 internal display switch, identifying 5 internal...
... 32 hard drive bracket illustrated 19 removal 33 hard drive connector cable illustrated 19 removal 33 Hard Drive Hardware Kit contents 19 spare part number 17, 19, 20 hard drive light 11 HDMI port identifying 11 HDMI-to-VGA adapter, spare part number 18, 20 heat sink removal 47 spare part numbers 16, 20, 21, 47 HP PC Hardware Diagnostics (UEFI) downloading 65 HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 68 recovery 71 HP Recovery partition recovery 71 removing 72 I integrated numeric keypad, identifying 9 internal display switch, identifying 5 internal...
ENVY m6 Notebook PC Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal card expansion 2 keyboard 2 memory module 1 microphone 2 operating system 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R recover options 69 recovery discs 69, 71 HP Recovery Manager 70 media 71 starting 71 supported discs 69 system 70 USB flash drive 71 using HP Recovery media 69 recovery media creating 68 creating using HP Recovery Manager 69 recovery partition removing 72 removal/replacement...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal card expansion 2 keyboard 2 memory module 1 microphone 2 operating system 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R recover options 69 recovery discs 69, 71 HP Recovery Manager 70 media 71 starting 71 supported discs 69 system 70 USB flash drive 71 using HP Recovery media 69 recovery media creating 68 creating using HP Recovery Manager 69 recovery partition removing 72 removal/replacement...