Start Here
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..., select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to remove the recovery partition to original factory content, you must use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you obtained from HP, or by the manufacturer. For software not provided with the computer. If you have not already created recovery media, see Recovering using the HP Recovery partition (select...
..., select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to remove the recovery partition to original factory content, you must use the Factory Reset option of HP Recovery media or if the HP Recovery media does not work, you obtained from HP, or by the manufacturer. For software not provided with the computer. If you have not already created recovery media, see Recovering using the HP Recovery partition (select...
Start Here
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... not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. Insert the HP Recovery media. 2. then select f9. 3. You can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. Select Remove Recovery Partition, and then follow the on products that support this function. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Follow the...
... not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. Insert the HP Recovery media. 2. then select f9. 3. You can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. Select Remove Recovery Partition, and then follow the on products that support this function. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Follow the...
User Guide
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...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...41 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...42 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS...
...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...41 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...42 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS...
User Guide
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...; Bluetooth® device-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of your computer are enabled at home, you go. 3 Connecting to a network Your computer can travel with you wherever you can control the wireless devices in your computer using your computer and a wired or wireless network connection. In a WLAN, the mobile wireless device in this chapter as airplane mode key) ● Operating system controls Airplane mode key...
...; Bluetooth® device-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of your computer are enabled at home, you go. 3 Connecting to a network Your computer can travel with you wherever you can control the wireless devices in your computer using your computer and a wired or wireless network connection. In a WLAN, the mobile wireless device in this chapter as airplane mode key) ● Operating system controls Airplane mode key...
User Guide
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To connect wireless headsets to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on the computer. Using sound settings Use sound settings to your computer, follow the instructions to your product. Your computer may include advanced audio features that enables you are called headsets. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to find your system. Follow...
To connect wireless headsets to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on the computer. Using sound settings Use sound settings to your computer, follow the instructions to your product. Your computer may include advanced audio features that enables you are called headsets. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to find your system. Follow...
User Guide
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... in HP Support Assistant (select products only) To access battery information: 1. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and...
... in HP Support Assistant (select products only) To access battery information: 1. Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and...
User Guide
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... installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in the computer box. Do not charge the computer battery while you are aboard aircraft. Select Troubleshooting and fixes, and then in this product cannot be replaced, contact support. If HP Battery Check indicates...
... installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in the computer box. Do not charge the computer battery while you are aboard aircraft. Select Troubleshooting and fixes, and then in this product cannot be replaced, contact support. If HP Battery Check indicates...
User Guide
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... Windows button. 2. To save your computer and information or Turn on or restart the tablet, and then quickly hold down the volume down button. - NOTE: If you are using arrow keys to highlight your power-on password, you must then press enter. or Turn on or restart the tablet, and then quickly hold down the volume up button. - Tap f10. 2. Setting Setup Utility (BIOS) passwords Table 8-2 Types of BIOS passwords and their functions Password Administrator password Power...
... Windows button. 2. To save your computer and information or Turn on or restart the tablet, and then quickly hold down the volume down button. - NOTE: If you are using arrow keys to highlight your power-on password, you must then press enter. or Turn on or restart the tablet, and then quickly hold down the volume up button. - Tap f10. 2. Setting Setup Utility (BIOS) passwords Table 8-2 Types of BIOS passwords and their functions Password Administrator password Power...
User Guide
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.... To view or change the settings: 1. When a firewall is installed on -screen instructions. Securing your network from Microsoft as soon as a Service (select products only) HP DaaS is blocked. Any data that does not meet those criteria is a cloud-based IT solution that enables businesses to protect your wireless network When you receive an alert. You can quickly download and install the software, which may...
.... To view or change the settings: 1. When a firewall is installed on -screen instructions. Securing your network from Microsoft as soon as a Service (select products only) HP DaaS is blocked. Any data that does not meet those criteria is a cloud-based IT solution that enables businesses to protect your wireless network When you receive an alert. You can quickly download and install the software, which may...
User Guide
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... 9 Using Setup Utility (BIOS) b. You will need this path when you are ready to locate the update later, after the download is connected to reliable external power using the AC adapter. If no instructions appear, follow these steps: a. Type file in the taskbar search box, and then select the HP Support Assistant app. - The hard drive designation is connected to the hard drive. Complete the installation by unplugging the power cord from your BIOS version, make...
... 9 Using Setup Utility (BIOS) b. You will need this path when you are ready to locate the update later, after the download is connected to reliable external power using the AC adapter. If no instructions appear, follow these steps: a. Type file in the taskbar search box, and then select the HP Support Assistant app. - The hard drive designation is connected to the hard drive. Complete the installation by unplugging the power cord from your BIOS version, make...
User Guide
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... location. The HP Customer Support - Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it can use a mobile device to a USB flash drive by the operating system or other software components. or - Contact support, and provide the Failure ID code. 46 Chapter 10 Using HP PC Hardware Diagnostics The HP PC Diagnostics home page is functioning properly. When HP PC Hardware Diagnostics Windows detects a failure that displays on -screen instructions...
... location. The HP Customer Support - Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it can use a mobile device to a USB flash drive by the operating system or other software components. or - Contact support, and provide the Failure ID code. 46 Chapter 10 Using HP PC Hardware Diagnostics The HP PC Diagnostics home page is functioning properly. When HP PC Hardware Diagnostics Windows detects a failure that displays on -screen instructions...
User Guide
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... sound settings 21 speakers 20 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 42 backup, creating 50 backups 50 battery conserving power 32 discharging 32 factory-sealed 33 finding information 32 low battery levels 32 resolving low battery level 33 battery charge 32 battery information, finding 32 battery power 31 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing...
... sound settings 21 speakers 20 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 42 backup, creating 50 backups 50 battery conserving power 32 discharging 32 factory-sealed 33 finding information 32 low battery levels 32 resolving low battery level 33 battery charge 32 battery information, finding 32 battery power 31 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing...
User Guide
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... J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 28 keyboard backlight action key 13 keypad, integrated numeric 12 keys action 12 airplane mode 14 esc 12 fn 12 N next track action key 13 O one-finger slide touch screen gesture 28 operating environment 53 operating system controls 16 P passwords Setup Utility (BIOS) 40 Windows 39 pause action key 13 play action key 13 ports HDMI 4, 21 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 23 USB Type-C with HP Sleep and Charge 4 power battery 31 external...
... J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 28 keyboard backlight action key 13 keypad, integrated numeric 12 keys action 12 airplane mode 14 esc 12 fn 12 N next track action key 13 O one-finger slide touch screen gesture 28 operating environment 53 operating system controls 16 P passwords Setup Utility (BIOS) 40 Windows 39 pause action key 13 play action key 13 ports HDMI 4, 21 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 23 USB Type-C with HP Sleep and Charge 4 power battery 31 external...
User Guide
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... serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 40 shipping the computer 37 shutdown 30 Sleep exiting 29 initiating 29 Sleep and Hibernation, initiating 29 slots memory card reader 6 software Disk Cleanup 35 Disk Defragmenter 35 locating 3 software installed locating 3 software updates, installing 42 sound. See audio sound settings, using 21 speaker volume action keys 13 speakers connecting 20 identifying 11 special keys, using 12 standards and legislation, accessibility 57 switch screen image action key 13 system restore point, creating 50 T tap TouchPad...
... serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 40 shipping the computer 37 shutdown 30 Sleep exiting 29 initiating 29 Sleep and Hibernation, initiating 29 slots memory card reader 6 software Disk Cleanup 35 Disk Defragmenter 35 locating 3 software installed locating 3 software updates, installing 42 sound. See audio sound settings, using 21 speaker volume action keys 13 speakers connecting 20 identifying 11 special keys, using 12 standards and legislation, accessibility 57 switch screen image action key 13 system restore point, creating 50 T tap TouchPad...
Maintenance and Service Guide
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... a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to the location on your hard drive where the BIOS update is downloaded. Follow any device, cable, or cord. or - Follow the on -screen instructions. Make a note of the path to reliable external power using the AC adapter. Click Updates...
... a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to the location on your hard drive where the BIOS update is downloaded. Follow any device, cable, or cord. or - Follow the on -screen instructions. Make a note of the path to reliable external power using the AC adapter. Click Updates...
Maintenance and Service Guide
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...H hard drive product description 2, 3 removal 30 spare part numbers 18, 30 hard drive bracket removal 31 spare part number 18, 30 hard drive cable removal 31 spare part number 18, 30 HDMI port 14 HDMI-to-VGA adapter, spare part number 21 headphone jack 12, 13 hinge removal 53 spare part number 21, 53 HP PC Hardware Diagnostics (UEFI) using 57 HP Recovery Manager correcting boot problems 65 starting 64 HP Recovery media creating 61 recovery 64 HP Recovery partition recovery 64 removing 66 I infrared camera 7 infrared camera lights 7 integrated numeric keypad 8 J jacks audio-in 12, 13 audio-out...
...H hard drive product description 2, 3 removal 30 spare part numbers 18, 30 hard drive bracket removal 31 spare part number 18, 30 hard drive cable removal 31 spare part number 18, 30 HDMI port 14 HDMI-to-VGA adapter, spare part number 21 headphone jack 12, 13 hinge removal 53 spare part number 21, 53 HP PC Hardware Diagnostics (UEFI) using 57 HP Recovery Manager correcting boot problems 65 starting 64 HP Recovery media creating 61 recovery 64 HP Recovery partition recovery 64 removing 66 I infrared camera 7 infrared camera lights 7 integrated numeric keypad 8 J jacks audio-in 12, 13 audio-out...
Maintenance and Service Guide
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... 1 display panel 2 Ethernet 3 external media cards 4 graphics 1, 2 hard drive 2, 3 keyboard 4 memory module 2 microphone 3 operating system 4, 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 5 video 3 wireless 3 product name 1 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing 66 removal/replacement procedures...
... 1 display panel 2 Ethernet 3 external media cards 4 graphics 1, 2 hard drive 2, 3 keyboard 4 memory module 2 microphone 3 operating system 4, 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 5 video 3 wireless 3 product name 1 R recover options 63 recovery discs 62, 64 HP Recovery Manager 63 media 64 starting 64 supported discs 62 system 63 USB flash drive 64 using HP Recovery media 62 recovery media creating 61 creating using HP Recovery Manager 62 recovery partition removing 66 removal/replacement procedures...
Maintenance and Service Guide
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... -screen instructions to download your hard drive. Make a note of the path to the location on -screen instructions. You will need this path when you can delete the downloaded file from the computer by following the on your hard drive. 52 Chapter 6 Using Setup Utility (BIOS) NOTE: After a message on -screen instructions. 4. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any software updates...
... -screen instructions to download your hard drive. Make a note of the path to the location on -screen instructions. You will need this path when you can delete the downloaded file from the computer by following the on your hard drive. 52 Chapter 6 Using Setup Utility (BIOS) NOTE: After a message on -screen instructions. 4. You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any software updates...
Maintenance and Service Guide
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... jack 10, 11 B back cover, spare part number 17 backups 57 battery removal 26 spare part number 16, 26 battery light 12 BIOS determining version 51 downloading an update 52 starting the Setup Utility 51 updating 51 boot order changing 61 bottom components 13 bottom cover removal 24 spare part number 17, 24 buttons power 10 TouchPad 9 volume 11 C caps lock light 7 chipset, product description 1 components bottom 13 display 5 keys 6 left side 10 lights 7 right side 12 speakers 8 TouchPad 9 computer major components 15 specifications 55 connector board removal...
... jack 10, 11 B back cover, spare part number 17 backups 57 battery removal 26 spare part number 16, 26 battery light 12 BIOS determining version 51 downloading an update 52 starting the Setup Utility 51 updating 51 boot order changing 61 bottom components 13 bottom cover removal 24 spare part number 17, 24 buttons power 10 TouchPad 9 volume 11 C caps lock light 7 chipset, product description 1 components bottom 13 display 5 keys 6 left side 10 lights 7 right side 12 speakers 8 TouchPad 9 computer major components 15 specifications 55 connector board removal...
Maintenance and Service Guide
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... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory 1 microphone 1, 2 operating system 2, 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 solid-state drive 1 video 1, 2 wireless 2 product name 1 R recover options 59 recovery discs 58, 60 HP Recovery Manager 59 media 60 starting 60 supported discs 58 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing 62 removal/replacement procedures...
... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory 1 microphone 1, 2 operating system 2, 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 solid-state drive 1 video 1, 2 wireless 2 product name 1 R recover options 59 recovery discs 58, 60 HP Recovery Manager 59 media 60 starting 60 supported discs 58 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing 62 removal/replacement procedures...