HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
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....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: • Adding SATA drivers to installation CDs, building an image, and switching to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Updates...
....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: • Adding SATA drivers to installation CDs, building an image, and switching to 150MB/sec transfer rate for disk traffic, and provides link power management with Intel Matrix Storage Manager Technology. Updates...
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers on
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The part number helps a service technician to locate documents, drivers, and support for the computer. 24 Chapter 3 Illustrated parts catalog ENWW This number describes the duration of the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 49 for battery removal instructions. This number provides specific information about the product's hardware components. This is necessary to remove the battery to each product. It...
The part number helps a service technician to locate documents, drivers, and support for the computer. 24 Chapter 3 Illustrated parts catalog ENWW This number describes the duration of the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 49 for battery removal instructions. This number provides specific information about the product's hardware components. This is necessary to remove the battery to each product. It...
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers on
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... your hard drive. From the Start screen, select the HP Support Assistant app. 2. Follow the on -screen instructions to download your computer to your hard drive that has an .exe extension (for HP updates now. 3. If no instructions are displayed on -screen instructions. During the download and installation, follow these instructions: Do not disconnect power from the computer by following the on the screen after it to reliable external power using the AC adapter. Select Updates and...
... your hard drive. From the Start screen, select the HP Support Assistant app. 2. Follow the on -screen instructions to download your computer to your hard drive that has an .exe extension (for HP updates now. 3. If no instructions are displayed on -screen instructions. During the download and installation, follow these instructions: Do not disconnect power from the computer by following the on the screen after it to reliable external power using the AC adapter. Select Updates and...
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers on
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... have replaced the hard drive, you might need to regain system stability, the Windows Refresh option allows you to recover the computer's original factory partitioning and content, you can use the Factory Reset option of removed traditional applications will be prompted for more information, see Removing the HP Recovery partition on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering ENWW From the Start screen, type h, and then select Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling...
... have replaced the hard drive, you might need to regain system stability, the Windows Refresh option allows you to recover the computer's original factory partitioning and content, you can use the Factory Reset option of removed traditional applications will be prompted for more information, see Removing the HP Recovery partition on -screen instructions. 112 Chapter 7 Backing up, restoring, and recovering ENWW From the Start screen, type h, and then select Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling...
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers on
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... option does not provide backups of the screen to its original factory state by using HP Recovery Manager HP Recovery Manager software allows you press the power button. 2. Select Troubleshoot from the PC settings screen. 4. On the Start screen, point to the state its original factory state. Recovering using the f11 key or from the Start screen. Using the HP Recovery media you created, you give away or recycle your information. This option removes all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
... option does not provide backups of the screen to its original factory state by using HP Recovery Manager HP Recovery Manager software allows you press the power button. 2. Select Troubleshoot from the PC settings screen. 4. On the Start screen, point to the state its original factory state. Recovering using the f11 key or from the Start screen. Using the HP Recovery media you created, you give away or recycle your information. This option removes all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers on
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... 19 power 13 TouchPad 16 TouchPad on/off 16 C cables, service considerations 44 caps lock light 15 chipset, product description 2 components bottom 20 button 13 display 11 fingerprint reader 13 front 17 keys 14 left-side 18 lights 15 right-side 19 speakers 13 TouchPad 16 computer major components 25 computer part number 48 computer specifications 105 connectors, service considerations 44 D Digital Media Slot, location 17 display components 11 specifications 106 display assembly removal...
... 19 power 13 TouchPad 16 TouchPad on/off 16 C cables, service considerations 44 caps lock light 15 chipset, product description 2 components bottom 20 button 13 display 11 fingerprint reader 13 front 17 keys 14 left-side 18 lights 15 right-side 19 speakers 13 TouchPad 16 computer major components 25 computer part number 48 computer specifications 105 connectors, service considerations 44 D Digital Media Slot, location 17 display components 11 specifications 106 display assembly removal...
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers on
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... lights AC adapter 20 caps lock 15 fingerprint reader 16 hard drive 19 mute 15 network jack 18 optical drive 19 power 15, 19 RJ-45 jack 18 TouchPad 16 webcam 11 wireless 15 M mass storage device precautions 44 spare part numbers 32 memory module product description 4 removal 57 spare part numbers 30, 35, 57 microphone location 11 product description 5 microphone jack 18 model description 49 model name 1 monitor port 18 mute light 15 N network jack lights 18 location 18 num lock key 14 numeric keypad 14 O operating...
... lights AC adapter 20 caps lock 15 fingerprint reader 16 hard drive 19 mute 15 network jack 18 optical drive 19 power 15, 19 RJ-45 jack 18 TouchPad 16 webcam 11 wireless 15 M mass storage device precautions 44 spare part numbers 32 memory module product description 4 removal 57 spare part numbers 30, 35, 57 microphone location 11 product description 5 microphone jack 18 model description 49 model name 1 monitor port 18 mute light 15 N network jack lights 18 location 18 num lock key 14 numeric keypad 14 O operating...
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers on
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microphone 5 operating system 9 optical drive 5 pointing device 8 ports 7 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drive 5 video 5 wireless 6 product name 1, 48 product number 48 R removal/replacement preliminaries 43 procedures 48 right-side components RJ-45 jack lights 18 location 18 RTC battery removal 53 spare part number 19 29, 35, 53 S Screw Kit, spare part number 33, 37 security cable slot 20 security, product description 8 serial number 48 service considerations cables 44 connectors 44 plastic parts 43 service cover location 21...
microphone 5 operating system 9 optical drive 5 pointing device 8 ports 7 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drive 5 video 5 wireless 6 product name 1, 48 product number 48 R removal/replacement preliminaries 43 procedures 48 right-side components RJ-45 jack lights 18 location 18 RTC battery removal 53 spare part number 19 29, 35, 53 S Screw Kit, spare part number 33, 37 security cable slot 20 security, product description 8 serial number 48 service considerations cables 44 connectors 44 plastic parts 43 service cover location 21...
User Guide - Windows 8
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... Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons, speakers, and fingerprint reader 11 Keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Bluetooth wireless devices 19 Connecting...
... Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons, speakers, and fingerprint reader 11 Keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 16 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Bluetooth wireless devices 19 Connecting...
User Guide - Windows 8
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... ...65 Installing software updates ...65 Installing Windows updates 65 Installing HP and third-party software updates 65 Securing your wireless network ...66 Backing up your software applications and information 66 Using an optional security cable lock 66 10 Using Setup Utility (BIOS) and System Diagnostics 67 Starting Setup Utility (BIOS) ...67 Updating the BIOS ...67 Determining the BIOS version 67 Downloading a BIOS update 68 Using System Diagnostics ...69 11 Backing up, restoring, and recovering ...70 Creating recovery media and backups 70 Creating HP Recovery media 71 Restore and...
... ...65 Installing software updates ...65 Installing Windows updates 65 Installing HP and third-party software updates 65 Securing your wireless network ...66 Backing up your software applications and information 66 Using an optional security cable lock 66 10 Using Setup Utility (BIOS) and System Diagnostics 67 Starting Setup Utility (BIOS) ...67 Updating the BIOS ...67 Determining the BIOS version 67 Downloading a BIOS update 68 Using System Diagnostics ...69 11 Backing up, restoring, and recovering ...70 Creating recovery media and backups 70 Creating HP Recovery media 71 Restore and...
User Guide - Windows 8
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... you a user ID and a password to use the WLAN device in your computer, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of hardware or software. Connecting to a WLAN infrastructure (provided through a service provider or a public or corporate network). Using an Internet service provider When you must connect to a wireless network 17 To use for Internet access. To use operating system controls: 1. To purchase Internet service, contact...
... you a user ID and a password to use the WLAN device in your computer, you can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of hardware or software. Connecting to a WLAN infrastructure (provided through a service provider or a public or corporate network). Using an Internet service provider When you must connect to a wireless network 17 To use for Internet access. To use operating system controls: 1. To purchase Internet service, contact...
User Guide - Windows 8
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...) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that the WLAN device is displayed, allowing you to manually search for and connect to a network or to create a new network connection. After the connection is made, place the mouse pointer over the network status icon in the notification area, at your wireless signals travel) depends on . NOTE: The functional range (how...
...) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that the WLAN device is displayed, allowing you to manually search for and connect to a network or to create a new network connection. After the connection is made, place the mouse pointer over the network status icon in the notification area, at your wireless signals travel) depends on . NOTE: The functional range (how...
User Guide - Windows 8
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...can view and control the bass settings through the Windows operating system. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. fn key Enables or disables Beats Audio when pressed in (microphone) jack Produces sound when connected to an optical disc. External monitor port Connects an external VGA monitor or projector. Component (6) (7) (8) (9) (10) (11) (12) (13) Description USB 3.0 ports (3) Connect optional USB 3.0 devices and provide enhanced USB power performance...
...can view and control the bass settings through the Windows operating system. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. fn key Enables or disables Beats Audio when pressed in (microphone) jack Produces sound when connected to an optical disc. External monitor port Connects an external VGA monitor or projector. Component (6) (7) (8) (9) (10) (11) (12) (13) Description USB 3.0 ports (3) Connect optional USB 3.0 devices and provide enhanced USB power performance...
User Guide - Windows 8
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... be installed. Using a USB device Most computers have more information about connecting external wireless devices, see the manufacturer's instructions. Type USB 2.0 USB 3.0 Description Transfers data at 640 MB/s. others have a built-in optical drive that allows you store, manage, share, and access information. NOTE: For more than one type of your phone or camera. Be sure to use minimal force to a network on page 16. Your computer has an internal hard drive...
... be installed. Using a USB device Most computers have more information about connecting external wireless devices, see the manufacturer's instructions. Type USB 2.0 USB 3.0 Description Transfers data at 640 MB/s. others have a built-in optical drive that allows you store, manage, share, and access information. NOTE: For more than one type of your phone or camera. Be sure to use minimal force to a network on page 16. Your computer has an internal hard drive...
User Guide - Windows 8
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...-screen instructions to install the update. ● If lines appear on the display when viewing a BD, they can be caused by a laser from the wireless network. Use these tips for the drive. ● If the disc you are using BDs: ● CyberLink PowerDVD is installed on the computer to play BD movies. ● Attempting to play back high-definition (HD) video. A double-sided DVD...
...-screen instructions to install the update. ● If lines appear on the display when viewing a BD, they can be caused by a laser from the wireless network. Use these tips for the drive. ● If the disc you are using BDs: ● CyberLink PowerDVD is installed on the computer to play BD movies. ● Attempting to play back high-definition (HD) video. A double-sided DVD...
User Guide - Windows 8
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... a second memory module, be upgraded by deleting unnecessary files. 2. To reduce the risk of memory you can safely delete to AC power. 2. From the Start screen, type disk, select Settings, and then select Defragment and optimize your work and the memory is the desk where you start Disk Defragmenter, it works without supervision. After you work. To add or replace a memory module: Improving performance 57 The memory module slots are identical. The hard drive is...
... a second memory module, be upgraded by deleting unnecessary files. 2. To reduce the risk of memory you can safely delete to AC power. 2. From the Start screen, type disk, select Settings, and then select Defragment and optimize your work and the memory is the desk where you start Disk Defragmenter, it works without supervision. After you work. To add or replace a memory module: Improving performance 57 The memory module slots are identical. The hard drive is...
User Guide - Windows 8
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... screen reports a successful installation, you connect your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. b. Follow the on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. Follow any instructions that are displayed on -screen instructions to download your selection to the hard drive. From the Start screen, type e, and then select File Explorer. 2. Using the hard drive...
... screen reports a successful installation, you connect your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. b. Follow the on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. Follow any instructions that are displayed on -screen instructions to download your selection to the hard drive. From the Start screen, type e, and then select File Explorer. 2. Using the hard drive...
User Guide - Windows 8
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... choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Other applications included in HP Recovery Manager. For more information, see Remove everything and reinstall Windows on page 74. ● If you have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to restore your computer using a minimized image, you want a quick and easy way to recover the system without...
... choose the System Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Other applications included in HP Recovery Manager. For more information, see Remove everything and reinstall Windows on page 74. ● If you have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to restore your computer using a minimized image, you want a quick and easy way to recover the system without...
User Guide - Windows 8
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... 13 battery temperature 44 Beats Audio 12, 22, 23, 37 Beats Audio Control Panel 23 Beats Audio hot key 23 best practices 1 BIOS determining version 67 downloading an update 68 updating 67 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP Recovery Manager 75 buttons left TouchPad 8 optical drive eject 4 power 11 right TouchPad 8 TouchPad on/off 8 C cables USB 48 caps lock light, identifying 9 caring for your computer 60 checking audio functions 24 cleaning your computer 60 components bottom 13 display 7 front...
... 13 battery temperature 44 Beats Audio 12, 22, 23, 37 Beats Audio Control Panel 23 Beats Audio hot key 23 best practices 1 BIOS determining version 67 downloading an update 68 updating 67 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP Recovery Manager 75 buttons left TouchPad 8 optical drive eject 4 power 11 right TouchPad 8 TouchPad on/off 8 C cables USB 48 caps lock light, identifying 9 caring for your computer 60 checking audio functions 24 cleaning your computer 60 components bottom 13 display 7 front...
User Guide - Windows 8
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...WLAN 15 latch, battery release 13 lights AC adapter 5 caps lock 9 fingerprint reader 10 hard drive 4 mute 9 optical drive 4 power 4, 9 RJ-45 (network) jack 6 TouchPad 8, 10 webcam 7, 21 wireless 9 low battery level 43 M maintenance Disk Cleanup 57 Disk Defragmenter 56 memory module inserting 59 removing 58 replacing 57 memory module compartment, identifying 14 minimized image creating 74 minimized image recovery 75 mouse, external setting preferences 28 mute light, identifying 9 N network jack, identifying 6 num lock key, identifying 12, 38 O operating environment 77 optical disc inserting 50...
...WLAN 15 latch, battery release 13 lights AC adapter 5 caps lock 9 fingerprint reader 10 hard drive 4 mute 9 optical drive 4 power 4, 9 RJ-45 (network) jack 6 TouchPad 8, 10 webcam 7, 21 wireless 9 low battery level 43 M maintenance Disk Cleanup 57 Disk Defragmenter 56 memory module inserting 59 removing 58 replacing 57 memory module compartment, identifying 14 minimized image creating 74 minimized image recovery 75 mouse, external setting preferences 28 mute light, identifying 9 N network jack, identifying 6 num lock key, identifying 12, 38 O operating environment 77 optical disc inserting 50...