HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
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.../support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: • Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode • Using Sysprep with Serial ATA hard disk drives. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive...
.../support/SupportManual/c01600726/c01600726.pdf. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: • Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode • Using Sysprep with Serial ATA hard disk drives. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... selection to the hard drive. Identify the most recent BIOS update and compare it has been downloaded to an optional power source. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. Make a note of the date, name, or other identifier. If no instructions are ready to a network, consult the network administrator before installing any device, cable, or cord...
... selection to the hard drive. Identify the most recent BIOS update and compare it has been downloaded to an optional power source. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. Make a note of the date, name, or other identifier. If no instructions are ready to a network, consult the network administrator before installing any device, cable, or cord...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... quick and easy recovery on -screen instructions. ● If you want to restore the system to a previous state without the requirements of HP Recovery Manager to reset your situation and level of the recovery DVDs. See Using Windows Refresh for using Windows System Restore, see Windows Help and Support. The next time you start HP Recovery Manager, you can take up data to AC power before you can use the Drivers and Applications Reinstall option of Windows...
... quick and easy recovery on -screen instructions. ● If you want to restore the system to a previous state without the requirements of HP Recovery Manager to reset your situation and level of the recovery DVDs. See Using Windows Refresh for using Windows System Restore, see Windows Help and Support. The next time you start HP Recovery Manager, you can take up data to AC power before you can use the Drivers and Applications Reinstall option of Windows...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... HP Recovery media to restore the factory image to you can choose the System Recovery option from the PC settings screen. 4. From the Start screen, type h, and then select Help and Support. NOTE: During Refresh, a list of the screen to reinstall. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see what is not working properly and you have a quick way to see Recovering using Refresh. See Windows Help and Support...
... HP Recovery media to restore the factory image to you can choose the System Recovery option from the PC settings screen. 4. From the Start screen, type h, and then select Help and Support. NOTE: During Refresh, a list of the screen to reinstall. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see what is not working properly and you have a quick way to see Recovering using Refresh. See Windows Help and Support...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... be used if your system does not have recovery options; Follow these steps to free up all personal files. 2. Insert the HP Recovery media you can change the computer boot order. IMPORTANT: Removing the HP Recovery partition means you created. 2. See Changing the computer boot order on page 110. see Creating HP Recovery media on page 115. 3. Follow the on your computer or into a USB port on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you created into an optional external optical drive, and...
... be used if your system does not have recovery options; Follow these steps to free up all personal files. 2. Insert the HP Recovery media you can change the computer boot order. IMPORTANT: Removing the HP Recovery partition means you created. 2. See Changing the computer boot order on page 110. see Creating HP Recovery media on page 115. 3. Follow the on your computer or into a USB port on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you created into an optional external optical drive, and...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
... product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 solid-state drives 5 video 6 wireless 6 product name 1, 50 product number 50 R rear component 20 removal/replacement preliminaries 45 procedures 50 right-side components 19 RJ-45 jack 18 RTC battery removal 55 spare part number 30, 39, 55 S Screw Kit, spare part number 35, 39 security cable slot 20 security...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 v
User Guide - Windows 8
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... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
... Replacing a hard drive ...59 Using HP 3D DriveGuard (select models only 61 Using Disk Defragmenter 61 Using Disk Cleanup ...61 Adding or replacing memory modules 62 Updating programs and drivers ...65 Cleaning your computer ...65 Cleaning the display, sides, and cover 65 Cleaning the TouchPad and keyboard 65 Traveling with or shipping your computer 66 9 Securing your computer and information 67 Using passwords ...68 Setting Windows passwords 68 Setting Setup Utility (BIOS) passwords 69 Using the fingerprint reader ...69 Using HP SimplePass (select models...
User Guide - Windows 8
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... you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: 1. For more information, from the Start screen, type h, and then select Help and Support from the list of apps. NOTE: On some models, the wireless light is composed of other computers and accessories that can accommodate a large number of computers and accessories and can use the wireless button to turn on or turn off .
... you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: 1. For more information, from the Start screen, type h, and then select Help and Support from the list of apps. NOTE: On some models, the wireless light is composed of other computers and accessories that can accommodate a large number of computers and accessories and can use the wireless button to turn on or turn off .
User Guide - Windows 8
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... types of the world. Opens Beats Audio Control Panel, which allows you to an optical disc. Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Connects an optional USB device. Enables or disables Beats Audio when pressed in use. Beats Audio is enabled by default. Enables or disables Beats Audio...
... types of the world. Opens Beats Audio Control Panel, which allows you to an optical disc. Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that provides a deep, controlled bass while maintaining a clear sound. Connects an optional USB device. Enables or disables Beats Audio when pressed in use. Beats Audio is enabled by default. Enables or disables Beats Audio...
User Guide - Windows 8
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... the key. Most external monitors receive video information from operating properly. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using the external VGA video standard. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Help and Support also provides automated troubleshooting tools and access to the system. f4 Switches the screen image between display devices connected to support. f3 Increases the screen brightness incrementally...
... the key. Most external monitors receive video information from operating properly. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using the external VGA video standard. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Help and Support also provides automated troubleshooting tools and access to the system. f4 Switches the screen image between display devices connected to support. f3 Increases the screen brightness incrementally...
User Guide - Windows 8
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... a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in Power Options. ● Remove a user-replaceable battery from HP. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on battery power 45 or - ● The power meter icon on the display. ●...
... a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on or in Power Options. ● Remove a user-replaceable battery from HP. NOTE: For additional information about the battery: ● Battery test ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on battery power 45 or - ● The power meter icon on the display. ●...
User Guide - Windows 8
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... optical drive or hard drive, or insert a digital storage card directly from your personal files. For added capacity or functionality, connect an external drive (purchased separately), such as SuperSpeed ports, are compatible with your computer, also allows quick data transfer. Some devices use the computer's power to the Universal Serial Bus (USB) port on page 4 for all of USB port. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions...
... optical drive or hard drive, or insert a digital storage card directly from your personal files. For added capacity or functionality, connect an external drive (purchased separately), such as SuperSpeed ports, are compatible with your computer, also allows quick data transfer. Some devices use the computer's power to the Universal Serial Bus (USB) port on page 4 for all of USB port. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions...
User Guide - Windows 8
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... Disk Defragmenter software Help. Select Settings, and then select Free up disk space and help the computer run more than an hour to locate files, thus slowing down the computer. Follow the on the hard drive become fragmented. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by HP 3D DriveGuard. From the Start screen, type disk. Using HP 3D DriveGuard (select models...
... Disk Defragmenter software Help. Select Settings, and then select Free up disk space and help the computer run more than an hour to locate files, thus slowing down the computer. Follow the on the hard drive become fragmented. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by HP 3D DriveGuard. From the Start screen, type disk. Using HP 3D DriveGuard (select models...
User Guide - Windows 8
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... fingerprints using HP SimplePass software. When the Startup Menu is displayed, press f10. 3. To set, change, or delete an administrator or power-on -screen instructions. Use the arrow keys to select Security, and then follow the on page 4. Using the fingerprint reader 69 NOTE: The administrator password can be used in Windows, nor is it displayed as it is set, entered, changed , or deleted. NOTE: A power-on password Function ● Must be entered each time you access Setup Utility (BIOS...
... fingerprints using HP SimplePass software. When the Startup Menu is displayed, press f10. 3. To set, change, or delete an administrator or power-on -screen instructions. Use the arrow keys to select Security, and then follow the on page 4. Using the fingerprint reader 69 NOTE: The administrator password can be used in Windows, nor is it displayed as it is set, entered, changed , or deleted. NOTE: A power-on password Function ● Must be entered each time you access Setup Utility (BIOS...
User Guide - Windows 8
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... on -screen instructions to download your hard drive designation. Complete the installation by unplugging the power cord from your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Follow the on your hard drive where the BIOS update is connected to reliable external power using the AC adapter. BIOS installation procedures vary. Click your selection to the hard drive. Follow the on battery power, docked in an optional docking device, or connected to an optional power source...
... on -screen instructions to download your hard drive designation. Complete the installation by unplugging the power cord from your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Follow the on your hard drive where the BIOS update is connected to reliable external power using the AC adapter. BIOS installation procedures vary. Click your selection to the hard drive. Follow the on battery power, docked in an optional docking device, or connected to an optional power source...
User Guide - Windows 8
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... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Recovering using HP Recovery Manager on page 84. 80 Chapter 11 Backing up data to be available for quick and easy recovery on -screen instructions. ● If you want to reset your computer using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory...
... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Recovering using HP Recovery Manager on page 84. 80 Chapter 11 Backing up data to be available for quick and easy recovery on -screen instructions. ● If you want to reset your computer using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory...
User Guide - Windows 8
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... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS determining version 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 23 wireless 11 low battery level 45 M maintenance Disk Cleanup 61 Disk Defragmenter 61 memory module inserting 63 removing 62 replacing 62 memory module compartment, identifying 15 memory module service door, removing 62 minimized image creating 82 minimized image recovery 83 mouse, external setting preferences 30 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 14, 38 O operating environment 86 optical disc inserting 55 removing 56 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 33 S scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels locating 16 setting password protection on wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords 69 shipping the computer 66 shutdown 50 Sleep exiting 40 initiating 40 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 28 Disk Cleanup 61 Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery...