Upgrading and Servicing Guide
Page 16
... touching any media or storage devices such as CDs, DVDs, and USB. 2. They are smaller and thinner than 14 Upgrading and Servicing Guide Features may vary by model. 10 - 15 minutes Before you should use the same DIMM type for both sockets. Static electricity can be less. WARNING! Memory Compatibility Verify that can damage the card. Remove any internal parts or electronic components. Upgrading or Replacing Memory Computer...
... touching any media or storage devices such as CDs, DVDs, and USB. 2. They are smaller and thinner than 14 Upgrading and Servicing Guide Features may vary by model. 10 - 15 minutes Before you should use the same DIMM type for both sockets. Static electricity can be less. WARNING! Memory Compatibility Verify that can damage the card. Remove any internal parts or electronic components. Upgrading or Replacing Memory Computer...
Troubleshooting and Maintenance Guide
Page 6
... keyboard simultaneously. 2. Use the Windows Task Manager to the external power source are plugged in the lower-right corner of the screen, and then select Restart. Select the Power icon in properly, and the wall outlet is functioning, the green power supply light on or start up and is blank, the monitor might encounter while installing, starting up, or using your computer model. Press the Ctrl+Alt+Delete keys...
... keyboard simultaneously. 2. Use the Windows Task Manager to the external power source are plugged in the lower-right corner of the screen, and then select Restart. Select the Power icon in properly, and the wall outlet is functioning, the green power supply light on or start up and is blank, the monitor might encounter while installing, starting up, or using your computer model. Press the Ctrl+Alt+Delete keys...
Troubleshooting and Maintenance Guide
Page 7
... reconnect the mouse cable to the wall outlet. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. see Keeping the computer free of dust, dirt, and heat on the keyboard, to resume from the drop-down automatically. Click Apply, and then click Keep changes. Reconnect the power plug to...
... reconnect the mouse cable to the wall outlet. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. see Keeping the computer free of dust, dirt, and heat on the keyboard, to resume from the drop-down automatically. Click Apply, and then click Keep changes. Reconnect the power plug to...
Troubleshooting and Maintenance Guide
Page 8
... are using the steps that the mouse is not detected. Push and hold the Connect button (B) on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Press Num Lock on the receiver lights or stops flashing. After the shutdown is complete, unplug and reconnect the mouse connector to the back of the keyboard for 5 to 10 seconds until the LED on the keyboard to turn off...
... are using the steps that the mouse is not detected. Push and hold the Connect button (B) on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Press Num Lock on the receiver lights or stops flashing. After the shutdown is complete, unplug and reconnect the mouse connector to the back of the keyboard for 5 to 10 seconds until the LED on the keyboard to turn off...
Troubleshooting and Maintenance Guide
Page 9
... then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Try to a better position. Replace the non-powered speakers with powered speakers. 1. Ensure that you want to adjust volume. To resume from Sleep mode, press the Sleep button (select models only), or press Esc...
... then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Try to a better position. Replace the non-powered speakers with powered speakers. 1. Ensure that you want to adjust volume. To resume from Sleep mode, press the Sleep button (select models only), or press Esc...
Troubleshooting and Maintenance Guide
Page 10
... on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Some features might be available on again. Restores the software (if it on systems that are shipped without a version of Microsoft Windows. Double-click the specific item (for example, HP DVD Writer 640b). 4. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the...
... on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Some features might be available on again. Restores the software (if it on systems that are shipped without a version of Microsoft Windows. Double-click the specific item (for example, HP DVD Writer 640b). 4. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the...
Troubleshooting and Maintenance Guide
Page 11
... Microsoft Windows. Under Programs, select Uninstall a program. 4. Close all software programs and folders. 2. Reinstall these programs directly from the CDs or DVDs. To check the list of installable programs or to be sure that are damaged, you can reinstall from the HP Recovery Manager. Software troubleshooting 7 A list of programs opens. From the Start screen, type control panel, and then select Control Panel. 3. NOTE: Do not use the HP Recovery Manager program to remove, and...
... Microsoft Windows. Under Programs, select Uninstall a program. 4. Close all software programs and folders. 2. Reinstall these programs directly from the CDs or DVDs. To check the list of installable programs or to be sure that are damaged, you can reinstall from the HP Recovery Manager. Software troubleshooting 7 A list of programs opens. From the Start screen, type control panel, and then select Control Panel. 3. NOTE: Do not use the HP Recovery Manager program to remove, and...
Troubleshooting and Maintenance Guide
Page 13
.... Press the Power button to a removable disc or USB flash drive. Select Windows Recovery Environment. 6. System recovery options 9 If the computer works, from the recovery disc or USB flash drive. Turn off the computer, reconnect all data and programs you see Creating recovery media on -screen instructions. If using a recovery USB flash drive, insert it prompts you created or installed. NOTE: If your keyboard until the computer turns off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Disconnect all peripheral devices, and turn on -screen...
.... Press the Power button to a removable disc or USB flash drive. Select Windows Recovery Environment. 6. System recovery options 9 If the computer works, from the recovery disc or USB flash drive. Turn off the computer, reconnect all data and programs you see Creating recovery media on -screen instructions. If using a recovery USB flash drive, insert it prompts you created or installed. NOTE: If your keyboard until the computer turns off . 4. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Disconnect all peripheral devices, and turn on -screen...
Troubleshooting and Maintenance Guide
Page 14
... USB drive. Choosing recovery media ● To create recovery discs, your computer model (typically 1-3 DVD discs). The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set of the drive required to be used only with this computer. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on either blank DVD discs or a USB flash drive (one set depends on the media is correct. If you are creating recovery discs...
... USB drive. Choosing recovery media ● To create recovery discs, your computer model (typically 1-3 DVD discs). The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set of the drive required to be used only with this computer. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on either blank DVD discs or a USB flash drive (one set depends on the media is correct. If you are creating recovery discs...
Quick Setup Guide
Page 7
... problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. ● Learn how to find additional troubleshooting help. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts...
... problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. ● Learn how to find additional troubleshooting help. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts...
Quick Setup Guide
Page 9
... device to a power surge protection device that is specifically labeled as well. If you purchased your computer. The guide is easily accessible at http://www.hp.com/ergo. 1. Connect all ventilation openings are shown under Windows edition.) b. Find out what operating system and version your country and language, if necessary, and click Support & Drivers. 3 Select your computer is an important safety feature. • Plug...
... device to a power surge protection device that is specifically labeled as well. If you purchased your computer. The guide is easily accessible at http://www.hp.com/ergo. 1. Connect all ventilation openings are shown under Windows edition.) b. Find out what operating system and version your country and language, if necessary, and click Support & Drivers. 3 Select your computer is an important safety feature. • Plug...
Quick Setup Guide
Page 10
... new software or hardware for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Follow the software manufacturer's directions to install additional software programs or hardware devices. g. Look in the HP User Manuals folder. 6. Installing copied software could result in the product field, and press Enter. Select Download drivers and software (and firmware), type...
... new software or hardware for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Follow the software manufacturer's directions to install additional software programs or hardware devices. g. Look in the HP User Manuals folder. 6. Installing copied software could result in the product field, and press Enter. Select Download drivers and software (and firmware), type...
Quick Setup Guide
Page 12
... setup of BEATS audio using an external audio system, plug it into the side headphone connector to activate sound and adjust resolution for future use HDMI to connect your computer has a graphics card with Beats enabled. Your computer comes ready for the monitor (see the following steps). To disable Beats, press the Beats toggle button; For optimum viewing, you may need to recover the computer operating system by using the Recovery Manager...
... setup of BEATS audio using an external audio system, plug it into the side headphone connector to activate sound and adjust resolution for future use HDMI to connect your computer has a graphics card with Beats enabled. Your computer comes ready for the monitor (see the following steps). To disable Beats, press the Beats toggle button; For optimum viewing, you may need to recover the computer operating system by using the Recovery Manager...
Quick Setup Guide
Page 14
... option. The Catalyst Control Center window opens. 2. This completes the steps to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark. The DTV (HDMITM) 2 window opens. 4. Setting up additional features If necessary, click the box to connect and set up additional monitors: These instructions are for dual- 8 Chapter 3 Setting up multiple displays Use the following steps to remove a check mark or add...
... option. The Catalyst Control Center window opens. 2. This completes the steps to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark. The DTV (HDMITM) 2 window opens. 4. Setting up additional features If necessary, click the box to connect and set up additional monitors: These instructions are for dual- 8 Chapter 3 Setting up multiple displays Use the following steps to remove a check mark or add...
Quick Setup Guide
Page 15
... to change the display mode for a display, select Start, select Control Panel, select Display, and then select the option you may see the extended desktop on each of the PC. The monitor should have a DVI, HDMI, or VGA connector. The power indicator light on all connected displays. 6. NOTE: During the initial setup, only one display is set up according to -VGA adapter is completed. 5. ATI Eyefinity Catalyst™ setup 1. or three-monitor display. Setting up ATI Catalyst Control Center...
... to change the display mode for a display, select Start, select Control Panel, select Display, and then select the option you may see the extended desktop on each of the PC. The monitor should have a DVI, HDMI, or VGA connector. The power indicator light on all connected displays. 6. NOTE: During the initial setup, only one display is set up according to -VGA adapter is completed. 5. ATI Eyefinity Catalyst™ setup 1. or three-monitor display. Setting up ATI Catalyst Control Center...
Quick Setup Guide
Page 20
... reconnect the mouse connector to Shut Down. Press Num Lock on the keyboard to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Select Shut Down, and then press Enter. 6. Use the keyboard to save changes in all open programs, press...
... reconnect the mouse connector to Shut Down. Press Num Lock on the keyboard to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Select Shut Down, and then press Enter. 6. Use the keyboard to save changes in all open programs, press...
Quick Setup Guide
Page 22
... audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Use the front-panel buttons to enter the on . Unplug headphones if they are connected to connect analog speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Turn off your monitor...
... audio connector, not a Line In or headphone connector. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Use the front-panel buttons to enter the on . Unplug headphones if they are connected to connect analog speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Turn off your monitor...
Quick Setup Guide
Page 23
...; Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Do not connect a telephone cable to a local area network (LAN). In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution I cannot connect to the Internet...
...; Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Do not connect a telephone cable to a local area network (LAN). In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution I cannot connect to the Internet...
Quick Setup Guide
Page 24
... open the Device Manager window. 3. Double-click the specific item (for which you use System Restore to return the computer to update or rollback. (For example, DVD/CD-ROM drives). 4. Microsoft System Restore If you want to software that was installed on -screen instructions. 18 Chapter 5 Troubleshooting Click the plus sign (+) to expand the type of device you have a problem that might be due to create a restore point. 4. To add restore points manually: 1. Click Start. 2. Type Device Manager...
... open the Device Manager window. 3. Double-click the specific item (for which you use System Restore to return the computer to update or rollback. (For example, DVD/CD-ROM drives). 4. Microsoft System Restore If you want to software that was installed on -screen instructions. 18 Chapter 5 Troubleshooting Click the plus sign (+) to expand the type of device you have a problem that might be due to create a restore point. 4. To add restore points manually: 1. Click Start. 2. Type Device Manager...
Quick Setup Guide
Page 27
... the Limited Warranty and Support Guide. This is the fastest method of repair, as some important details), which are described in a few days. ● If a repair is necessary, the HP Customer Care Center will assist you. Before upgrading your hardware Any hardware upgrades that you intend to do should only be repaired or to have parts replaced, you have any problems setting up . By breaking...
... the Limited Warranty and Support Guide. This is the fastest method of repair, as some important details), which are described in a few days. ● If a repair is necessary, the HP Customer Care Center will assist you. Before upgrading your hardware Any hardware upgrades that you intend to do should only be repaired or to have parts replaced, you have any problems setting up . By breaking...