Quick Setup Guide
Page 5
...under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. then select User guides. ● Find electronic user guides and specifications for your computer. Troubleshooting and Maintenance Guide on your computer model. ● Order parts and find ● Set up your computer. From the Start screen, type h, and then select Help and Support. Windows troubleshooting tools 1. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. support, go...
...under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. then select User guides. ● Find electronic user guides and specifications for your computer. Troubleshooting and Maintenance Guide on your computer model. ● Order parts and find ● Set up your computer. From the Start screen, type h, and then select Help and Support. Windows troubleshooting tools 1. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. support, go...
Quick Setup Guide
Page 7
... power cord grounding plug. Download and install operating system updates. The grounding plug is easily accessible at http://www.hp.com/ergo. 1. Find out what operating system and version your equipment: • Place the computer in a grounded (earthed) outlet that is located on or damaged by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. Open...
... power cord grounding plug. Download and install operating system updates. The grounding plug is easily accessible at http://www.hp.com/ergo. 1. Find out what operating system and version your equipment: • Place the computer in a grounded (earthed) outlet that is located on or damaged by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. Open...
Quick Setup Guide
Page 8
... Download drivers and software (and firmware), type your computer. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your country and language, if necessary, and click Support & Drivers. Select your computer model from Product search results. Read the Safety & Comfort Guide for additional printed details or updates. 5. Installing copied software could result in the product field, and press Enter. Connecting to the Internet Steps...
... Download drivers and software (and firmware), type your computer. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your country and language, if necessary, and click Support & Drivers. Select your computer model from Product search results. Read the Safety & Comfort Guide for additional printed details or updates. 5. Installing copied software could result in the product field, and press Enter. Connecting to the Internet Steps...
Quick Setup Guide
Page 9
... are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart Edition. button in the upper right hand corner of BEATS audio using the touch feature. ● You can adjust sound, brightness, and contrast. ● Viewing mode can be set to the factory default, or...
... are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart Edition. button in the upper right hand corner of BEATS audio using the touch feature. ● You can adjust sound, brightness, and contrast. ● Viewing mode can be set to the factory default, or...
Quick Setup Guide
Page 10
... balance. When a device is muted. Using the HDMI port controls (select models only) The right side of your computer may contain an HDMI port and volume control buttons. Pressing the +/- A new on the system. Unless a device is plugged into the HDMI port, the volume on the side panel does not change the volume of the device plugged into the HDMI port. To use the HDMI port controls, plug a device into that port, and do not control any other media devices on -screen menu displays.
... balance. When a device is muted. Using the HDMI port controls (select models only) The right side of your computer may contain an HDMI port and volume control buttons. Pressing the +/- A new on the system. Unless a device is plugged into the HDMI port, the volume on the side panel does not change the volume of the device plugged into the HDMI port. To use the HDMI port controls, plug a device into that port, and do not control any other media devices on -screen menu displays.
Quick Setup Guide
Page 13
... device to a backup hard disk drive. 4. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. Press the Ctrl+Alt+Delete keys on page 1. Contact Support, whether it is functioning, the power supply light on or start. When the cables connecting the computer to the external power source are plugged in properly. Either the hard disk drive or the system board may need...
... device to a backup hard disk drive. 4. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. Press the Ctrl+Alt+Delete keys on page 1. Contact Support, whether it is functioning, the power supply light on or start. When the cables connecting the computer to the external power source are plugged in properly. Either the hard disk drive or the system board may need...
Quick Setup Guide
Page 15
... computer. Cursor does not respond to resume from Sleep mode. Press the Alt+Tab keys simultaneously to navigate to make the screen display visible again. Unplug and reconnect the mouse cable to turn off the computer. 5. Use the keyboard to turn on most-not all open program. 2. Use the mouse to save changes in all open programs, press the Power button to the back of your computer, and then...
... computer. Cursor does not respond to resume from Sleep mode. Press the Alt+Tab keys simultaneously to navigate to make the screen display visible again. Unplug and reconnect the mouse cable to turn off the computer. 5. Use the keyboard to turn on most-not all open program. 2. Use the mouse to save changes in all open programs, press the Power button to the back of your computer, and then...
Quick Setup Guide
Page 16
... Wireless keyboard or mouse does not work or is not detected. ● Ensure that you have a connector dedicated to the receiver. Click the left mouse button to reactivate it . your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for 5 to 10 seconds until the LED on the receiver lights or stops flashing. To ensure that the connection...
... Wireless keyboard or mouse does not work or is not detected. ● Ensure that you have a connector dedicated to the receiver. Click the left mouse button to reactivate it . your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for 5 to 10 seconds until the LED on the receiver lights or stops flashing. To ensure that the connection...
Quick Setup Guide
Page 17
... multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. Internet access Symptom Internet programs do not produce satisfactory sound. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. From the Start screen, type c, select Control Panel, and then...
... multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. Internet access Symptom Internet programs do not produce satisfactory sound. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not a Line In or headphone connector. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. From the Start screen, type c, select Control Panel, and then...
Quick Setup Guide
Page 18
... driver reinstallation (see Troubleshooting and Maintenance Guide on again. From the Start screen, type c, and then select Control Panel. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. 1. doing so might have created. 14 Chapter 5 Troubleshooting problems, try ● Update the drivers (see Software program and hardware driver reinstallation, later in this table). - Restores the software (if it on your computer. Run the wireless setup wizard: 1. Software troubleshooting To repair ● Turn...
... driver reinstallation (see Troubleshooting and Maintenance Guide on again. From the Start screen, type c, and then select Control Panel. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. 1. doing so might have created. 14 Chapter 5 Troubleshooting problems, try ● Update the drivers (see Software program and hardware driver reinstallation, later in this table). - Restores the software (if it on your computer. Run the wireless setup wizard: 1. Software troubleshooting To repair ● Turn...
Quick Setup Guide
Page 19
... to software that was installed on your problem: 1. NOTE: Always use this System Restore procedure before you want to add restore points manually: 1. You can also set restore points manually. To start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting 15 Select the arrow to expand the type of a driver, select Roll Back Driver, and then follow the on -screen instructions...
... to software that was installed on your problem: 1. NOTE: Always use this System Restore procedure before you want to add restore points manually: 1. You can also set restore points manually. To start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting 15 Select the arrow to expand the type of a driver, select Roll Back Driver, and then follow the on -screen instructions...
Quick Setup Guide
Page 22
... working properly before attempting to fix your new computer. These services are considered consumer replaceable. Before upgrading your hardware Any hardware upgrades that you intend to have parts replaced, you attempted to the instructions in this Guide for repairs If your computer needs to be repaired or to do should only be done first before you have completely set up your computer. Customer support for help with setting...
... working properly before attempting to fix your new computer. These services are considered consumer replaceable. Before upgrading your hardware Any hardware upgrades that you intend to have parts replaced, you attempted to the instructions in this Guide for repairs If your computer needs to be repaired or to do should only be done first before you have completely set up your computer. Customer support for help with setting...
Troubleshooting and Maintenance Guide
Page 2
... the Hewlett-Packard and Compaq computers with a 32-bit operating system, all editions of the partitions contains the system recovery information. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the hard disk drive at a time. Confirm the Total Installed Memory. and other intellectual property rights. HP supports lawful use of technology and does not endorse or encourage the...
... the Hewlett-Packard and Compaq computers with a 32-bit operating system, all editions of the partitions contains the system recovery information. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the hard disk drive at a time. Confirm the Total Installed Memory. and other intellectual property rights. HP supports lawful use of technology and does not endorse or encourage the...
Troubleshooting and Maintenance Guide
Page 6
... installing, starting up, or using your computer model. Select Task Manager. 3. When drive activity stops, remove the disc and press the spacebar on the keyboard simultaneously. 2. Or, press and hold the Power button on the keyboard simultaneously. 2. Computer will not turn off the computer, and then press the Power button to a backup hard disk drive. 4. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys...
... installing, starting up, or using your computer model. Select Task Manager. 3. When drive activity stops, remove the disc and press the spacebar on the keyboard simultaneously. 2. Or, press and hold the Power button on the keyboard simultaneously. 2. Computer will not turn off the computer, and then press the Power button to a backup hard disk drive. 4. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys...
Troubleshooting and Maintenance Guide
Page 7
... internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. see Keeping the computer free of dust, dirt, and heat on the keyboard or move the mouse to the back of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. 1. Reconnect the power plug to the back of the desktop, and then click Screen resolution. 2. Images on the monitor. Use the mouse to turn...
... internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. see Keeping the computer free of dust, dirt, and heat on the keyboard or move the mouse to the back of the pins are bent, replace the monitor connector cable. ● If no pins are fuzzy. 1. Reconnect the power plug to the back of the desktop, and then click Screen resolution. 2. Images on the monitor. Use the mouse to turn...
Troubleshooting and Maintenance Guide
Page 8
... the mouse and check for response on the screen. 3. Press Ctrl+S simultaneously to 10 seconds until the LED on the receiver lights or stops flashing. Push and hold the Connect button (B) on the computer, and then reconnect it . ● Replace the batteries in all open programs, press the Power button to the receiver using the following illustrations are using the arrow keys on the number keypad...
... the mouse and check for response on the screen. 3. Press Ctrl+S simultaneously to 10 seconds until the LED on the receiver lights or stops flashing. Push and hold the Connect button (B) on the computer, and then reconnect it . ● Replace the batteries in all open programs, press the Power button to the receiver using the following illustrations are using the arrow keys on the number keypad...
Troubleshooting and Maintenance Guide
Page 9
... internal, try to hear sound during the initial setup of the computer. (Additional audio connectors are connected to connect your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not plug a network cable into a telephone service line; To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Unplug headphones if they are using built-in to open...
... internal, try to hear sound during the initial setup of the computer. (Additional audio connectors are connected to connect your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not plug a network cable into a telephone service line; To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Unplug headphones if they are using built-in to open...
Troubleshooting and Maintenance Guide
Page 10
... also set restore points manually. Restores the software (if it on -screen instructions. 6 Chapter 2 Troubleshooting If you want to update or roll back. (For example, DVD/CD-ROM drives.) 3. Select System and Security, select System, and then select System protection. 4. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. From the Start screen, type device manager, and then select Device Manager. 2. Some features might be available on -screen instructions...
... also set restore points manually. Restores the software (if it on -screen instructions. 6 Chapter 2 Troubleshooting If you want to update or roll back. (For example, DVD/CD-ROM drives.) 3. Select System and Security, select System, and then select System protection. 4. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. From the Start screen, type device manager, and then select Device Manager. 2. Some features might be available on -screen instructions...
Troubleshooting and Maintenance Guide
Page 13
... peripheral devices, and turn on -screen instructions. To perform a system recovery using discs, insert the next system-recovery disc when prompted. 7. Or, if the computer is working , create a backup DVD or backup USB flash drive containing all peripheral devices from the recovery disc or USB flash drive. Follow the on the computer. 4. NOTE: If your system does not detect a recovery partition, it into the DVD drive tray, and close the tray. If using recovery media: 1. If Windows is...
... peripheral devices, and turn on -screen instructions. To perform a system recovery using discs, insert the next system-recovery disc when prompted. 7. Or, if the computer is working , create a backup DVD or backup USB flash drive containing all peripheral devices from the recovery disc or USB flash drive. Follow the on the computer. 4. NOTE: If your system does not detect a recovery partition, it into the DVD drive tray, and close the tray. If using recovery media: 1. If Windows is...
Troubleshooting and Maintenance Guide
Page 14
... you the specific number of blank discs needed to make the set of the drive required to store all open programs. 2. NOTE: The process of 8 GB). Close all the data (minimum of creating recovery media takes some time to turn on -screen instructions. If you are using a high-quality blank USB drive. It is normal for your computer model (typically 1-3 DVD discs). Press the Power button to verify that device. 7. If you...
... you the specific number of blank discs needed to make the set of the drive required to store all open programs. 2. NOTE: The process of 8 GB). Close all the data (minimum of creating recovery media takes some time to turn on -screen instructions. If you are using a high-quality blank USB drive. It is normal for your computer model (typically 1-3 DVD discs). Press the Power button to verify that device. 7. If you...